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than three (3) times fDr the same non-confonnity, und the non-confonnity rcmuins uncorrcctcd.
16. In uddition, the ubove vehicle has or will be out-of- service by reason of the non-
confonnities compluined off or a cumulutive totul ofthirly (30) days or more,
17. Plaintiff has delivered the non-confonning vehicle to an authorized service and
repair facility of the manufacturer on numerous occasions. After a reasonable number of attempts,
the manufacturer was unable to repair the non-confonnities,
18, The first warranty repair attempt is believed to have occurred on or before April 7,
1995, when the vehicle's odometer showed 3,413 miles. On that date, a repair attempt was made to
remedy defective wiper blades. A true and correct copy of the repair invoice is attached hereto,
made a part hereof and marked Exhibit "C."
19. The second warranty repair attempt is believed to have occurred on or before May 9,
I 995, when the vehicle's odometer showed 4,257 miles, On that date, a repair attempt was made to
remedy the defective molding at the left front wheel well, A true and correct copy of the repair
invoice is attached hereto, made a part hereof and marked Exhibit "D."
20, The third warranty repair attempt is believed to have occurred on or before August
18, 1995, when the vehicle's odometer showed 7,009 miles. On that date, a repair attempt was
again made to remedy a defective left front wheel well. A true and correct copy of the repair invoice
is attached hereto, made a part hereof and marked Exhibit "E."
21. The fourth warranty repair attempt is believed to have occurred on or before
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Novcmbcr 27, 1995, whcn thc vchiclc's odomctcr showcd 11,426 milcs. On that dalc, repair
attcmpts wcre made to remedy a defectivc coolant system, defective air conditioning, and a slow
leak in the left front tire. Also on that date, dcfective wiper blades wcrc replaced again, A true and
correct copy of the repair invoice is attached hereto, made a part hereof and marked Exhibit "F".
22, The fifth warranty repair attempt is believed to have occurred on or about March 7,
1996, when the vehicle's odometer showed 15,023 miles, On that date, repair attempts were made
to remedy a defective PCV filter and PCV valve, AlsD on that date, repair attempts were again
made to remedy a leak in the left front tire. A true and correct copy of the repair invoice is attached
hereto, made a part hereof and marked Exhibit "G."
23. The sixth warranty repair attempt is believed to have occurred on or before June 24,
1996, when the vehicle's odometer showed 18,974 miles, On that date, repair attempts were again
made to remedy defective air conditioning, A true and correct copy of the repair invoice and the
AAA receipt for towing are attached hereto, made a part hereof and marked Exhibit "H."
24, The seventh warranty repair attempt is believed to have occurred on or about
October 25, 1996, when the vehicle's odometer showed 25,163 miles, On that dale, repair attempts
were again made to remedy a leak in the front left tire, A true and correct copy of the repair invoice
is attached hereto, made a part hereof, and marked Exhibit "I".
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29, TIlc twelfth warranty rcpair attcmpt is bclicvcd to havc occurrcd on or about April],
1997, whcn thc vchicle's odometer showed 30,140 miles, On this date a repair attempt was made to
remedy a defcctive intake manifold assembly. A true and corrcct copy of the repair invoice is
attached hereto, made a part hereof, and marked Exhibit "N",
30, The thirteenth warranty repair attempt is believed to have occurred on or about April
16, 1997, whcn the vehicle's odomcter showed 30,608 miles. On this date a repair attempt was
made to replace a defective starter solenoid, A true and correct copy of the repair invoice is attached
hcreto, made a part hereof, and marked Exhibit "0".
31. The fourteenth warranty repair attempt is believed to have occurred on or about
October 8, 1997, when the vehicle's odometer showcd 36,424 miles. On this date repair attempts
were again made to remedy defective air conditioning, the defective radiator, and the defective
cooling system. Also on that date, repair attempts were made to remedy a defective engine, and a
transmission fluid leak, A true and correct copy of the repair invoice is attached hereto, made a part
hereof, and marked Exhibit "P."
32. The fifteenth warranty repair attempt is believed to have occurred on or about
October 17,1997 when the vehicle's odometer showed 36,573 miles. On this date repair attempts
were again made to remedy defective air conditioning. On this date, the entire air conditioning
system was replaced. A true and correct copy of the repair invoice is attached hereto, made a part
.'
(,' .PLAINTIFF'S
,';.'/"EX.HIBIT
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ALLOWANCE. ~.N:~~~.'W.,...t:'~: ~:.' ". " d; -:.", t.
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r . .'i)(~Rlsswi;;~~rii'~[~'Vr;ilcLls ONt-YI . . .
THI ONLYWAIUI...HTY""I'UCA.LI ISTHI I'IIlNTE.OMAHU'ACTUflIR 5 NIWVIH.. .
, CU. W"'~~~ m!K:!t ~.l;L ~~ ~I~'W~ l.~;~.~I!.c.~~~~~:~T~ ,VI,H!f.~~:. I":'
. _ .'" . AS 15 .; .1; , . :';:.-'i .:; :.....V..~:...':.~. ,.~.3;,~ :;. :::::/. ,.~. .
TH I MOlafl VEHICLE IS SOLO.....S IS" WlntOUT "'NY WARRANTY miilll EX'RlSI
afl IM'LIED. THE PUflCHASlfI WlLL.lAR THI IHnRt: [VINSE 0' RI'...IRING OR .
CORRICTlNG "'NY DlfECTS THAT 'JlISE.HTLY.I)(lST OR THAT.MAY'OCCUR IN .
THI ~~~::.:~,. ....: ':.:', ;,',:~","::; ::;':;:~';:'i'.:'~;:r:'., :~G.~~..:.;;~_~.\;;:.~: ;.;':, :'_ ::.:;
11 . .DI~LAI~I.R~~.~~!,~T'I.~. ~~~l;lr:j'p'j'''I'~~'~' ......:....i.;:
I UNDIRSTAND THAT YOUITHI OU,LlRIE.xjiR1SSLYDISCLAiM ALL W...RRAtHlIS:',
EIlHIRI)(ltRlSSOR IM'UIO.INCLUOINGAHYIMPUIO WARRAHTVOF MIIICHAHT., '.'
:A8IUTY all f1TN1SS FORA 'ARTICULAR:'U"I'OSE,;o\NO'IlHAT YOU,HIITHIR:' '.
.. ,ASSUMI NOll AUTHOIIIZI...HV OlHJR.I'lR50H TOASSUMI 'OR.YOU o\NV,U.....,.
. '.: ' IIUN IN COHHIC'nO,. WITH THI SALl O'-7HI VlHICLl;lllC11'T AS MAV,OTHIR:';...
~ :'~ ~WlSI" '1I0V1010 IN WRITINcfav,"OU IN AHAtTACHMENJ,TOITHIS'CONTflACY"';:
,':' .O"HAOOCUM'~' D'U"'''D'O M' ....'N.H.,"'H~"'" DIUV".D:'"I'" ..,
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'THIS COHTMCT.IS HOT .INDINa'UI'ON'lITHlfl.THE OlAU" Ol\':1'HI PURCHASIR,t. l'
~. UNTIL IIG~ID IV THI'OlALI" 0... ~IS "'UTHO/lIZlO MAftAGIR,..YOU~T~& IU,VliRq.".
: MAY CAHC1~ THIS COHllU.c;r BY GlVIHOytRlnlN'HonCt: OeCAN~Ii.1ATI9.N Ta'I'~'.
. . :',.ITHI D1ALlA.AHO RICI....U'.uL(RIfUHDAHV,nME'.E'OflE "ICllnO,.-... COl"Y.1.;~'
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I CERTIFY THAT I AM OF LEGAL AGE OR' OLDER AND' AC. :
KNOWLEDGE RECEIPT OF A COpy OF THIS CONTRACT;
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?AMOUNT. FINANCE.O..... ,:-'."" .-.-.';'. :-..~ '.:'\", ,}.',. S
'OTHE.R; ','/6, lI'E.'..': .YES C'~. NOs
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'.~O PURCHASER WILLO_BTAIN FINANCING AS Rl;QUIRED BYTHIS
:;:'.'''CDNTRACT:~SELL!'' MAY'AnEMPTTO SECURE FINANCING
L; . ON BEHALF. OF. PURCHASER BUT IN. NO EVENT DOES SELLER
':~'-". HAV~ A~Y~I;)BLI~~r:!~N.TOp,:mYIDE,f~N~NCING.,.'
..4,/", ,", ~ ...;"...'\w'I)I't~.,..'l....'.. ,'A';'" ,.. 1"1; -' .'._ ',"'.'., .
:'.CPRICII!:'SUBJECT. ANAGERIALAPPROVAL." ,
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'. ClT~~D~.~,~\\'A~.~.~.~ .~J,ECT. T. ANAGER'S APPROVAL.
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. ACCIItTED IV:
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65035
6 855 9
*INVOICE*
MARILYN KAUTZ
2909 D1CKINSON AVE
CAMP HILL PA 17011
HOME: 737-0614 BUS: 790-2209
PAGE 1
SERVICE ADVISOR:
VIN
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,
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;_."....;.,;!:.
5 FORD TAURUS
PROO.OATE WARR. EXPi
1FALP5349SA17165B
PROMISED ". PO NO. .
KUHNS-HARNISH FORD, INC.
5347 LIZ SUFRIN
ICENSE M EAG I lOUT . T G..'
11426 11426 T 53
RATE PAYMENT INV. DATE ,. ..
02FEB 5
,.. .... R.O, OPENED.
READY
17:00 27NOV 5 45.00 CASH 27NOV95
OPTIONS: STK: 3511201 DLR: 16E224 ENG: 3. BL TRN:AUTO
7'5 2 OV 5 13:56 27NOV 5
LINE OPCODE TECH TYPE HOURS
A LUBE OIL. &: FILTER .CHANGEr CHECK.BELTS &: FLUID LEVELS
LUBE LUBE &: CHECK ALL FLUID LEVELS
.. ........ 983(ltMENtJ.0 .20 '.' ". . ..'
OF OIL &: FILTER CHANGE, CHECK BELTS
. ..... "911311tMEWOi30 .,
9B3B ISA 0.30
iFL*40o*1I.OIL"FIL'l'ER
CMENU
ISA.
5 OILS BULK OIL
CMENu . .
ISA
SpLIT FoIt'11ns ,OPERATIOl'J. .50/50LAl30R.ANIlPARTS
****************************************************
S;'WciitJtQtATE TIRES .... &:.WJ.iEED ." B~OE> .............>>> .... .... ....
RTBAL LABOR ROTATE TIRES &: WHEEL BALANCE
'9838CMENuii 20"
B 430 WHEEL WEI 1.25
;;'.' '" '.' *H*HH*~.*****HHI}"H**.**H**,*******H****.*****H**
C INSPECT COOLING SYSTEM, PRESSURE TEST, RECORD READINGS
'.'ICSiINSPECT COOLIl'JG SYSTEMrPRESSURETESTi RECORD
READINGS
9838a.iENU .0,50
COOLANT SYSTEM CHECKS OKAY. COOLANT GOOD TO -35F
,.... **************************************HH**********
D LABOR FOUR WHEEL ALIGNMENT
. . 4WA iil\Mit FOUR wHEEL ALIGNMENT
9B3BCMENU 2.00
" '.' . '.. ****************************************************
E A/C CHECK-UP: CHECK CENTER VENT TEMP, RECC>Ro READINGS, CLEAN
.,>>,. '.' CONDEl'JSER FIl'JS .:" ..... .... '.' ...... ..... .... .. . ..' .
AC Alc CHECK-UP: CHECK CENTER .VENT TEMP, RECORD
, . . . .' READINGS i CLEAN CONDENSER FINS . .
9B3BCMENU 0.50
THE FACTORY WARRANTY CONSTITUTES ALL OF THE WARRANTIES WITH RESPECT TO THE SALE OF THIS
ITEM/ITEMS. THE SELLER HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES. EITHER EXPRESSED OR
IMPLIED. INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. AND THE SELLER NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT
ANY LIABILITY IN CONNECTION WITH THE SALE OF THIS ITEMIITEMS.
l
PLEASE RETAIN COPIES OF ALL REPAIR INVOICES IN YOU
YOU WITH A SERVICE RECORD OF ALL MAINTENANC
VEHICLE. WORK IS GUARANTEED FOR 90 DAYS OR 40
ANY CLAIMS OR ADJUSTMENTS MUST BE ACCOMPANIE I
WORK WAS PERFORMED.
OVIDE
YOUR
RMED.
HICH
X
PLAINTIFF.'S .,
I... '!,'"
,,,EXHIBIT . :.'
F
CUSTOMER SIGNATURE
, .
FII.E COPY
LIST
4.56
1.00
NET TOTAL
.
4.75 4,75
3.10 3.10.
(N/C).
2.65 2.65
(N/C)
0.70 3.50
(N/C) ..
. 23.B5
0.B1
23,B5'
6.48.
15.95
15.95.
49.95
49.95
19.95
. TOT"LS,
19.95
DESCRIPTION
LABOR AMOUNT
PARTS AMOUNT
GAS. OIL. LUBE
SUBLET AMOUNT
MISC. CHARGES
TOTAL CHARGES
LESS
SALES TAX
PLEASE PAY
THIS AMOUNT
:::<:;,'~
65035
7 4 9 1 6
*INVOICE*
~
KUHNS-HARNISH FORD, INC.
"
MARILYN KAUTZ
2909 DICKINSON AVE
CAMP HILL PA 17011
HOME: 737-0614 BUS: 790-2209
o
PAGE 1
SERVICE ADVISOR: 614B BRIAN KLINE
V'N LICE SE MILEAGE INI OUT
TAG
, 95 FORD TAURUS
PROD. DATE WARR. EXP.
1FALP5349SA17165B
PROMISED PO NO.
RATE
18974 1B974 f30B2
PAYMENT INV. DATE
02FEB95
,R.O. OPENED ,
READY
17: 00 21JUN96 45.00 CASH 24JUN96
OPTIONS: STK:3511201 DLR:16E224 ENG:3.BL TRN:AUTO
OB:21 21JUN96 09:28 24JUN96
LINE OPCODE TECH TYPE HO S_, LIST NET
A CUSTOMER STATES WS WARM CHECIQ AND ADVISE
, CAUSE: REPLACE AC S - -SEALS. REPLACE ACCUMULATOR HOSE ASSY.
, LEAKS. EVACUATE AND RECHARGE ,AC SYSTEM.
19700A PRESSURIZE, LEAK TEST, DISCHARGE, EVACUATE
AND CHARGE AIR CONDITIONING SYSTEM.
DIAGNOSIS
5472 WP94' 0.70
32 YN*16* REFRIGERANT - R-134A
i9700A30-RING(S) OR O-RING KIT
(19B596/19B970/19D690) - REPLACE, ONE OR TWO
5472 WP94 0.20
2 YF*17B7* SEAL-.295 X .074 "0"
2 YF*17BB* SEAL - .405 X .076 "
4 YF*1752* SEAL-11/16X.07"0"RIN
i9700AiB ACCUMULATOR ASSEMBLY-AIR CONDITIONER
(19CB36) - REPLACE
,5472 WP94 0.30
1 YF*2057*TANK, SWITCH ,AND
i9700B'REFRIGERAl'JT - RECOVERY
5472 WP94 0.20
i9700CEVAI?ORATOR CORE LEAKAGE TEST (19B60) -
DIAGNOSIS
5472 WP94 0.60
FC: C05 4B
PART#: i9D690
COUNT :
CLAIM TYPE:
AUTH CODE:
5472
TOTAL
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
****************************************************
B QUALITY CHECK
QC QUALITY CHECK
1555 CPF 0.00
****************************************************
THE FACTORY WARRANTY CONSTITUTES ALL OF THE WARRANTIES WITH RESPECT TO THE SALE OF THIS DESCRIPTION
ITEM/ITEMS. THE SELLER HEREBY EXPRESSLY OISCLAIMS ALL WARRANTIES, EITHER EXPRESSEO OR LABOR AMOUNT
IMPLIED. INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. AND THE SELLER NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT PARTS AMOUNT
ANY LIABILITY IN CONNECTION WITH THE SALE OF THIS ITEM/lTEMS. GAS. OIL. LUBE
SUBLET AMOUNT
MISC, CHARGES
TOTAL CHARGES
LESS
SALES TAX
PLEASE PAY
THIS AMOUNT
PLEASE RETAIN COPIES OF ALL REPAIR INVOICES IN YOUR
YOU WITH A SERVICE RECORD OF ALL MAINTENANCE
VEHICLE. WORK IS GUARANTEEO FOR 90 DAYS OR 400
ANY CLAIMS OR ADJUSTMENTS MUST BE ACCOMPANIED I
WORK WAS PERFORMED.
PLAINTIFF'S
, EXHIBIT
I-/-
VIDE
, OUR
ED.
ICH
0.00 0.00
TOTALS
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
X
CUSTOMER SIGNATURE
FII.E COpy
~
.
.
.
.'
65035
79127
*INVOICE*
KUHNS-HARNISH FORD, INC.
MARILYN KAUTZ
2909 DICKINSON AVE
CAMP lULL PA 17011
HOME: 737-0614 BUS: 790-2209
PAGE 1
SERVICE ADVISOR: 6148 BRIAN KLINE
VIN LICENSE MILEAGE 'N' OUT
CO OR
AK / 0 E
YEA
TAG
ELECTRIC 95 FORD TAURUS
DEL DATE PROD. DATE WARR. EXP.
1FALP5349SA17165B
PROMISED PO NO.
RATE
25163 25163 T694
PAYMENT INV. DATE
02FEB95
R.O. OPENED
READY
17: 00 250CT96 45.00 CASH 250CT96
OPTIONS: STK:3511201 DLR:16E224 ENG:3.8L TRN:AUTO
OB:53 250CT96 12:40 250CT96
LINE OPCODE TECH TYPE HOURS LIST NET
A CUSTOMER STATES THE DRIVERS SIDE FRONT TIRE IS LOOSING AIR CHECK AND
ADVISE
FLAT REPAIR TIRE WITH PLUG. NO GUARANTEE ON TIRE
REPAIRS
1806 CPF 0.30 13.50
1 917 TIRE PLUG 2.65 2.65
BALl BALANCE ONE TlRE/WHEEL
1B06CMENU 0.30 7.45
2 430 WHEEL WEI 1.25 0.B1
****************************************************
B LUBE OIL &: FILTER CHANGE, CHECK BELTS &: FLUID LEVELS
LOF LUBE OIL &: FILTER CHANGE, CHECK BELTS & FLUID
LEVELS
1B06CMENU 0.50
1 FL*400*A OIL FILTER
5 OILS BULK OIL
LUBE GREASE
9,09
2.00
11.25
5.30
1.39
TOTAL
13.50
2.65
7.45
1.62
11.25
5.30
6.95
CMENU 1.45 1.45
MISC RECYCLE FEE
PO#960012
CMENU 1.00 1.00
****************************************************
C LABOR ROTATE TIRES AND CHECK TIRE PRESSURE
RT LABOR ROTATE TIRES AND CHECK TIRE PRESSURE
1B06CMENU 0.30 9.95 9.95
****************************************************
THE FACTORY WARRANTY CONSTITUTES ALL OF THE WARRANTIES WITH RESPECT TO THE SALE OF THIS
ITEM/ITEMS. THE SELLER HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES. EITHER EXPRESSED OR
IMPLIED. INCLUDING ANY IMPLIEO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. AND THE SELLER NEITIIER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT
ANY LIABILITY IN CONNECTION WITH THE SALE OF THIS ITEM/lTEMS.
DESCRIPTION
LABOR AMOUNT
PARTS AMOUNT
GAS, OIL, LUBE
SUBLET AMOUNT
MISC. CHARGES
TOTAL CHARGES
LESS
SALES TAX
PLEASE PA Y
THIS AMOUNT
PLEASE RETAIN COPIES OF ALL REPAIR INVOICES IN YOUR
YOU WITH A SERVICE RECORD OF ALL MAINTENANCE
VEHICLE. WORK IS GUARANTEED FOR 90 DAYS OR 4000
ANY CLAIMS OR ADJUSTMENTS MUST BE ACCOMPANIED
WORK WAS PERFORMED.
,,'PI.AINTIF F'S ":
'. , '1'.1
r' EX~IT""""
VIDE
UR
ED.
UCH
X
CUSTOMER SIGNATURE
FILE COPY
TOTALS
42.15
16.52
1.45
0.00
1.00
61.'12 '
0.00
3.67
64'7
....~
65035
~
.'
B 0 5 6 1
MARILYN KAUTZ
2909 DICKINSON AVE
cr~P HILL PA 17011
HOME: 737-0614
*INVOICE*
KUHNS-HARNISH FORD, INC.
BUS: 790-2209
PAGE 1
SERVICE ADVISOR:
VIN
614B BRIAN KLINE
LICENSE MILEAGE IN' OUT TAG
COLOR YEA
I 0
ELECTRIC 5 FORD TAURUS
DEL DATE PROD. DATE WARR. EXP.
1FALP5349SA17165B
PROMISED PO NO.
RATE
27015 27020 T717
PA YMENT INV. DATE
02FEB95
R.O. OPENED
READY
17:00 10DEC96 45.00 CASH 10DEC96
OPTIONS: STK:3511201 DLR:16E224 ENG:3.8L TRN:AUTO
07:20 10DEC96 15:30 10DEC96
LINE OPCODE TECH TYPE HOURS LIST NET
A CUSTOMER STATES A VERY SLOW CRANK WHEN STARTING IN THE AM CHECK AND
ADVISE
CAUSE: TEST AND REPLACE THERMOSTAT. RTEPLACE COOLANT.
B575B THERMOSTAT - COOLING SYSTEM - DIAGNOSIS
3204 WP94 0.30
B575A THERMOSTAT - THERMOSTAT HOUSING ANn/OR
GASKET (B255/B575/B592) - REPLACE
3204 WP94 0.60
1 RT*1108* THERMOSTAT ASY.-WATE
1 RG*550* GSKT-WTR OUTLET CONN
1 F4AZ*19562*B BLACK SILICONE RUBBE
B005B COOLING SYSTEM (BOOS) - FLUSH
3204 WP94 0.60
1 E2FZ*19549*AA FLUID-COOLANT
FC: C07 41
PARTII: B575
COUNT :
CLAIM TYPE:
AUTH CODE:
3204
****************************************************
B CUSTOMER STATES THE LEFT FRONT TIRE IS LEAKING AGAINll II I II
MBAL2 REPAIR TWO TIRE LEAKS. REMOUNT AND REBALANCE
3204CMENU 2.10 20.90
4 430 WHEEL WEI 1.25 0.81
**********************+*****************************
THE FACTORY WARRANTY CONSTITUTES ALL OF THE WARRANTIES WITH ReSPECT TO THE SALE OF THIS
ITEM/ITEMS. THE SELLER HEREBY EXPRESSLY DISCLAIMS All WARRANTIES. EITHER EXPRESSED OR
IMPLIED. INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABIUTV OR FITNESS FOR A PARTICULAR
PURPOSE, AND THE SELLER NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT
ANY LIABILITY IN CONNECTION WITH THE SALE OF THIS ITEMIITEMS.
DESCRIPTION
LABOR AMOUNT
PARTS AMOUNT
GAS, OIL. LUBE
SUBLET AMOUNT
MISC. CHARGES
TOTAL CHARGES
LESS
SALes TAX
PLEASE PA Y
THIS AMOUNT
PLEASE REf AIN COPIES OF ALL REPAIR INVOICES IN YOUR
YOU WITH A SERVICE RECORD OF ALL MAINTENANCE
VEHI LE. WORK IS GUARANTEED FOR 90 DAYS OR 400
ANY LAIMS OR ADJUSTMENTS MUST BE ACCOMPANIED
WO WAS PERFORMED.
'~STOMER SIGNATURE
PLAINTIFF'S, ' ·
EXHIBIT "
I~
VIDE
OUR
ED.
HICH
FII.E COpy
TOTAL
(N/c)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
20.90
3.24
TOTALS
20.90
3.24
0.00
0.00
0.00
24.14
0.00
1.44
25.5B
I
I
I
!)
,
, ~
: ".
1.1
i'
';'
ill
I"
I;;"
'I
fi5035
8 2 B B 6
.~.
~~
KUHNS-HARNISH FORD, INC.
,\
-INVOICE>
MARILYN KAUTZ
2909 DICKINSON AVE
CAMP HILL PA 17011
HOME: 737-0614 BUS: 790-2209
co 0
Y A
A I 0 E
PAGE 1
SERVICE ADVISOR: 614B BRIAN KLINE
VIN LICENSE MILEAOE IN' OUT
TAG
ELECTRIC 95 FORD TAURUS
DEL DATE PROD. DATE WARR. EXP.
1FALP534 SA17165B
PROMISED PO NO.
RATE
29312 29320 '1'663
PAYMENT INV. DATE
02FEB95
R.O. OPENED
READY
17: 00 25FEB97 45.00 CASH 26FEB97
OPTIONS: STK:3511201 DLR:16E224 ENG:3.BL TRN:J\UTO
OB:22 25FEB97 16:06 26FEB97
LINE OPCODE TECH TYPE HOURS
A INSTALL SPECIAL ORDER UNDER HOOD COVER
CAUSE: CHECK AND REPLACE HOOD INSULATION
M1 REPLACE HOOD INSULATION
1B06 WP94 0.50
1 F2DZ*1673B*A INS HOOD SND
FC: B43 33
PART": F2DZ*1673B*A
COUNT:
CLAIM TYPE:
AUTH CODE:
1B06
LIST
NET
TOTAL
(N/C)
(N/C)
****************************************************
B CUSTOMER STATES SHE ~l SMELL COOLANT FROM CAR
CAUSE: CHECK AND REPLACE RADIATOR, CAP, HEATER HOSE AND COOLANT.
B005D COOLING SYSTEM PRESSURE TEST (BOOS) -
DIAGNOSIS
1B06 WP94 0.30
B005A RADIATOR ASSY. (BOOS) - REMOVE AND INSTALL
OR REPLACE
1B06 WP94 0.90
1 F20Z*B005*A RAD ASY
1 RS*BO* CAP ASY-RADIATOR
18472A HOSE-HEATER (18472) - REPLACE ONE
1B06 WP94 0.40
1 F10Y*lB472*E Y
2 012 CLAMP
B005B COOLING SYSTEM (BOOS) - FLUSH
1B06 WP94 0.60
1 E2FZ*19549*AA FLUID-COOLANT
FC: L64 4B
PART": F20Z*B005*A
COUNT :
CLAIM TYPE:
AUTH CODE:
THE FACTORY WARRANTY CONSTITUTES ALL OF THE WARRANTIES WITH RESPECT TO THE SALE OF THIS
ITEM/ITEMS. THE SelLER HEREBV EXPRESSLY DISCLAIMS All WARRANTIES. EITuen EXPReSSED on
IMPLIEO. INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. AND THE SELLER NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT
ANY LIABILITY IN CONNECTION WITH rUE SALE OF THIS ITEM/ITEMS.
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
PLEASE RETAIN COPIES OF ALL REPAIR INVOICES IN YOUR A
YOU WITH A SERVICE RECORD OF ALL MAINTENANCE S
VEHICLE. WORK IS OUARANTEED FOR 9D DAYS OR 4000
ANY CLAIMS OR ADJUSTMENTS MUST BE ACCOMPANIED B I
WORK WAS PERFORMED.
DE
UR
D.
H
OESCRlPTlON
LABOR AMOUNT
PARTS AMOUNT
GAS. OIL. LUBE
SUBLET AMOUNT
MISC. CHARGES
TOTAL CHARGES
LESS
SALES TAX
TOTALS
x
PLAINTIFF'S'
, ',' EXHIBIT
L
,
i
i
I
I
il
"
I
I,
CUSTOMER SIGNATURE
PLEASE PAY
THIS AMOUNT
r,
FII.E COPY
~
.'
..
65035
B2BB6
"INVOIC8"
KUHNS-HARNISH FORD, INC.
MARILYN K1\UTZ
2909 DICKINSON 1\VE
C1\MP HILL P1\ 17011
HOME: 737-0614 BUS: 790-2209
P1\GE 2
SERVICE ADVISOR: 6148 BRIAN KLINE
VIN LICENSE MILEAGE IN' OU r
o
Y
A I 0
5 FORD TAURUS
PROD. DATE WARR. EXP.
1FALP5349 A17165B
PROMISED PO NO.
TAG
RATE
29312 29320 T663
PAYMENT INV. DATE
02FEB95
R.O. OPENED
READY
17:00 25FEB97 45.00 CASH 26FEB97
OPTIONS: S'!'K:3511201 DLR:168224 ENG:3.8L '!'RN:1\UTO
OB:22 25FEB97 16:06 26FEB 7
LINE OPCODE TECH TYPE HOURS
1B06
SUBL LOANER
LIS'!'
NET
WP94
.*",..*"**.""*",**",*",*".,.,*,,,,,*,,*,,*,*
C 6CYL TUNE-UP
TUNE-UP6 6CYL TUNE-UP
1022CMENU 1. BO 31.95
6 AWSF*44C* SPARK PLUGS - AWSF C 3.49 3.00
FI LABOR CLEAN FUEL INJECTORS
1022CMENU 1. 00 41. 00
1 E6AZ*19579*C FLUID PWR FLUSH INJ 7.95 7.95
""*""***""*'**"*'***""**"'*"'*"**"***'*
D** LUBE OIL &: FILTER CHANGE, CHECK BELTS &: FLUID LEVELS
LOF LUBE OIL &: FILTER CHANGE, CHECK BELTS &: FLUID
LEVELS
1B06CMENU 0.50
1 FL*400*A OIL FILTER
5 OILS BULK OIL
MISC RECYCLE FEE
POll970012
CMENU
9.09
2.00
11.25
6.00
1.45
0.50
LUBE GREASE
CMENU 0.95
tttt..."*"*,**"""*,*,,,,,,..,*,.,.,**,,*.,.,,*,
E** LABOR ROTATE TIRES AND CHECK TIRE PRESSURE
RT LABOR ROTATE TIRES AND CHECK TIRE PRESSURE
1B06CMENU 0.30 9.95
MBAL CHECK TIRE FOR LEAK, DISMOUNT AND
REMOUNT, REBALANCE
1B06 CPF 0.60 11.33
1 430 WHEEL WEI 2.27 2.27
*t*t**t*,..*"",..*....*...*.*.**,.**..**",.,.,.**
F** LABOR AIR &: PCV FILTER REPLACE
AIR LABOR REPLACE AIR FILTER
THE FACTORY WARRANTY CONSTITUTES All OF rue WARRANTIES WITH RESPECT TO nlE SALE OF nus
ITEM/ItEMS. rUE SELlen HEREBY EXPReSSLY DISCLAIMS ALL WARRANTIES, EmlER EXPREsseo on
IMPLIED. INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY on FITNESS FOR ^ PARTICULAR
PURPOSE. AND THE SELLER NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME Fon IT
ANY LIABILITY IN CONNECTION WITH THE SALE OF nus ITEM/ITEMS.
PLEASE RETAIN COPIES OF ALL REPAIR INVOICES IN YOUR AUTOMOBILE, THIS WILL PROVIDE
YOU WITH A SERVICE RECORD OF ALL MAINTENANCE SERVICES PERFORMED ON YOUR
VEHICLE. WORK IS GUARANTEED FOR 90 DAYS OR 4DOO MILES FROM DATE PERFORMED.
ANY CLAIMS OR ADJUSTMENTS MUST BE ACCOMPANIED BY THE INVOICE COPY ON WHICH
WORK WAS PERFORMED.
OESCRlPTION
LABOR AMOUNT
PARTS AMOUNT
GAS. Oil. lUBE
SUBLET AMOUNT
MISC. CHARGES
TOTAL CHARGES
LESS
SALES TAX
x
CUSTOMER SIGNATURE
PLEASE PAY
THIS AMOUNT
FII.E COPY
TOTAL
(N/C)
31. 95
1B.00
41. 00
7.95
11.25
6.00
7.25
0.50
0.95
9.95
11.33
2.27
TOTALS
'"'
~
65035
B 3 185
-.
~~
KUHNS-HARNISH FORD, INC.
.'
* INVOICE*
MARILYN KJ\UTZ
2909 DICKINSON AVE
CAMP lULL PA 17011
HOME: 737-0614 BUS: 790-2209
CO OR
YEA
AK I ODEL
PAGE 1
SERVICE ADVISOR: 614B BRIAN KLINE
VIN LICENSE MILEAOE IN' OUT
TAG
ELECTRIC 5 FORD TAURUS
DEL DA TE PROD. DATE WARR. EXP.
1FALP5349SA17165B
PROMISED PO NO.
RATE
29572 2 577 f3941
PAYMENT INV. DATE
02FEB95
R.O. OPENED
READY
17: 00 06MAR97 45.00 CASH 11MAR97
OPTIONS: STK:3511201 DLR:16E224 ENG:3.BL TRN:AUTO
07:56 06MAR97 09:04 11MAR97
LINE OPCODE TECH TYPE HOURS LIST NET
A CUSTOMER STATES THE VEHICLE IS NOT HEATING UP AND THE VEHICLE STILL
SMELLS OF ANTI-FREEZE CHECK AND ADVISE
CAUSE: HOOKED UP NGS TO TEST TEMP FLUSHED SYSTEM AS PER SSM
B005D COOLING SYSTEM PRESSURE TEST (BOOS) -
DIAGNOSIS
1B06 WP94 0.30
12650D EEC - (QUICK TEST) - DIAGNOSIS
1B06 WP94 0.40
12650D45 PIN POINT TEST - DIAGNOSIS
1B06 WP94 0.30
12650DX1 SUPPLEMENT: EXTRA TIME TO REPEAT FINAL
QUICK TEST
1B06 WP94
M1 PURGE AIR FROM
1B06 WP94
FC: E24 OB
PARTII: BOOS
COUNT:
CLAIM TYPE:
AUTH CODE:
1B06
SUBL LOANER
TOTAL
(N/c)
(N/C)
(N/C)
0.10
COOLANT
0.60
SYSTEM AS PER SSM
(N/C)
(N/C)
WP94
****************************************************
B CUSTOMER STATES A RATTELING NOISE SOUNDS JUST LIKE WHEN THE BELT
BROKE CHECK AND ADVISE
CAUSE: CHECK AND REPLACE AC CLUTCH AND PULLEY. REPLACE AC SYSTEM RELAY
19700A PRESSURIZE, LEAK TEST, DISCHARGE, EVACUATE
AND CHARGE AIR CONDITIONING SYSTEM. -
DIAGNOSIS
5760 WP94 0.70
19700A6 CLUTCH AND PULLEY-COMPRESSOR (28B4) -
REPLACE
5760 WP94 1.90
THE FACTORY WARRANTY CONSTITUTES ALL OF THE WARRANTIES WITH ReSPECT TO THE SALE OF THIS
ITEMIITEMS, THE SELLER HEREBY EXPRESSL V DISCLAIMS ALL WARRANTIES. EITHER EXPRESSED OR
IMPLIED. INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. AND THE SELLER NEITfIER ASSUMES NOR AUTHORIZES ANY omER PERSON TO ASSUME FOR IT
ANY LIABiliTY IN CONNECTION WITH THE SALE OF THIS ITEM/ITEMS.
(N/C)
(N/c)
PLEASE RET A!N COPIES OF ALL REPAIR INVOICES IN YOUR
YOU WITH A SERVICE RECORD OF ALL MAINTENANCE
VEHICLE. WORK IS GUARANTEED FOR 90 DAYS OR 4000
ANY CLAIMS OR ADJUSTMENTS MUST BE ACCOMPANIED
WORK WAS PERFORMED,
I
PLAINTIFF'S
EXHIBIT
JV1
VIDE
UR
ED.
ICI1
DESCRIPTION
LABon AMOUNT
PARTS AMOUNT
GAS. OIL. LUBE
SUBLET AMOUNT
MISC. CUARGES
TOTl\l CHARGES
LESS
SALES TAX
X
CUSTOMER SIGNA TURE
PLEASE PAY
THIS AMOUNT
FII.E COPY
.'
65035
8 9 9 0 2
*INVOICE*
MARILYN KAUTZ
2909 DICKINSON AVE
CAMP HILL PA 17011
HOME: 737-0614 BUS: 790-2209
PAGE 1
SERVICE ADVISOR:
VIN
A
K , E
ELECTRIC 95 FORD TAURUS
DEL DATE PROD. DATE WARR. EXP.
1FALP5349SA171658
PROMISED PO NO.
02FEB95
R.O, OPENED
.~
KUHNS-HARNISH FORD, INC.
6320 C.,II.I. Pika Box 1 177
MECHANICSBURG, PA 17055
(717) 766-4733
6148 BRIAN KLINE
LICENSE MILEAGE IN' OUT TAG
RATE
36424
PA YMENT
READY
17: 00 300CT97 45.00 CASH 080CT97
OPTIONS: STK:3511201 DLR:16E224 ENG:3.BL TRN:AUTO
07:47 020CT97 08:50 OBOCT97
LINE OPCODE TECH TYPE HOURS LIST
A CUSTOMER STATES THE AC BLOW WARM AND THE HEATER BLOWS COLD
CAUSE: CHECK ATC SYSTEM.REPAIR WIRING AT ATC
197000 AUTOMATIC TEMPERATURE CONTROL (ATC) -
DIAGNOSIS
6129WSP94 0.50
1970001 PIN POINT TEST - TEST
6129WSP94 0.30
1970003 REPAIR WIRING CONNECTION AT ATC
6129WSP94 0.50
FC: C05 X1
PART#: 19C603
COUNT:
CLAIM TYPE: ESP,
AUTH CODE:
6129
****************************************************
B CUSTOMER STATES THE VEHICLE IS OVER HEATING CHECK AND ADVISE
CAUSE: CHECK AND REPLACE CYLINDER HEAD GASKETS,GRIND VALVES,REPLACE
SPARK PLUGS
6051AT GASKET - CYLINDER HEAD (6051) - REMOVE AND
INSTALL OR REPLACE
61291~SP94 10.20
1 F4DZ*6079*A KIT - GASKET
2 07488 SCRATCH P
2 E8AZ*19A501*AA CHOKE/LINKAGE CLNR
6051A2 CARBON - CLEAN FROM CYLINDER HEADS AND
PISTONS (6049) - CLEAN
6129WSP94 0.50
6051A1T VALVES (6505/6507) - GRIND
6129WSP94 3.60
6051A5 SPARK PLUGS - CLEAN AND TEST OR REPLACE
6129WSP94 0.30
6 AWSF*44C* SPARK PLUGS - AWSF C
6051A10 CYLINDER HEAD GASKET - LEAKAGE EXTERNAL
THE FACTORY WARRANTY CONSTITUTES ALL OF THE WARRANTIES WITH RESPECT TO THE SALE OF THIS
ITEMIITEMS. THE SELLER HEREBY EXPRESSLY OISCLAIMS ALL WARRANTIES. EITHER EXPRESSED OR
IMPLIED. INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, AND THE SELLER NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT
ANY LIABILITY IN CONNECTION WITH THE SALE OF THIS ITEM/lTEMS,
PLEASE RETAIN COPIES OF ALL REPAIR INVOICES IN YOUR
YOU WITH A SERVICE RECORD OF ALL MAINTENANCE
VEHICLE. WORK IS GUARANTEED FOR 90 DAYS OR 4000
ANY CLAIMS OR ADJUSTMENTS MUST BE ACCOMPANIED
WORK WAS PERFORMED.
X
. PLAINTIFF!S,
J~'
CUSTOMER SIGNATURE
CUSTOMER COPY
NET
TOTAL
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
VIDE
UR
ED.
ICH
OESCRlPTION
LABOR AMOUNT
PARTS AMOUNT
GAS. OIL, LUBE
SUBLET AMOUNT
MISC, CHARGES
TOTAL CHARGES
LESS
SALES TAX
TOTALS
PLEASE PAY
THIS AMOUNT
65035
8 990 2
It~
KUHNS-HARNISH FORD, INC.
B320 Carllsla Pika Box 1177
MECHANICSBURO, PA 17055
(717) 766-4733
614B BRIAN KLINE
LICENSE MILEAGE IN' OUT TAG
.'
*INVOICE*
MARILYN KAUTZ
2909 DICKINSON AVE
CAMP HILL PA 17011
HOME: 737-0614 BUS: 790-2209
A
PAGE 2
SERVICE ADVISOR:
VIN
ELECTRIC 95 FORD TAURUS
DEL DATE PROD. DATE WARR. EXP.
1FALP5349SA,71658
PROMISED PC', NO.
RATE
36424 36433 1613
PAYMENT INV. DATE
02FEB95
R.O. OPENED
READY
17:00 300CT97 45.00 CASH 080CT97
OPTIONS: STK:3511201 DLR:16E224 ENG:3.8L TRN:AUTO
07:47 020CT97 08:50 080CT97
LINE OPCODE TECH TYPE HOURS
LEAKS) - TEST
6129WSP94 0.30
6731A OIL FILTER ELEMENT (6731) - REPLACE
61 29WSP94 0.30
1 FL*400*A OIL FILTER
5 OIL5 BULK OIL
FC: E23 D1
PART#: F4DZ*6079*A
COUNT:
CLAIM TYPE: ESP
AUTH CODE:
6129
SUBL LOANER
LIST
NET
TOTAL
(N/C)
(N/C)
(N/C)
(N/C)
WSP94
SUBL OTHER NAPA RESURFACE CYLINDER HEADS
WSP94
****************************************************
C CUSTOMER STATES A BURNING COOLENT SMELL CHECK AND ADVISE
CAUSE: CHECK AND REPLACE RADIATOR ASSY.
8005A RADIATOR ASSY. (BOOS) - REMOVE AND INSTALL
OR REPLACE
6129WSP94 0.90
1 F20Z*8005*A RAD ASY
1 E2FZ*19549*AAFLUID-COOI.ANT
FC: E23 D1
PART#: F20Z*8005*A
COUNT:
CLAIM TYPE: ESP
AUTH CODE:
6129
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
****************************************************
D** CUSTOMER STATES THE YELLOW CHECK ENGINE LIGHT OFTEN STAYS ON AFTER
STARTING OR COMES ON WHILE DRIVING CHECK AND ADVISE
CAUSE: PERFORM DIAGNOSTICS. REPLACE ECT SENOR AND EGO SENSOR.
THE FACTORY WARRANTY CONSTITUTES ALL OF THE WARRANTIES WITH RESPECT TO THE SALE OF THIS DESCRIPTION
lTEM/lTEMS, THE SELLER HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES. EITHER EXPRESSED OR LABOR AMOUNT
IMPLIEO, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. AND THE SELLER NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT PARTS AMOUNT
ANY LIABILITY IN CONNECTION WITH THE SALE OF THIS lTEM/lTEMS, GAS. OIL, LUBE
SUBLET AMOUNT
MISC, CHARGES
TOTAL CHARGES
LESS
SALES TAX
TOTALS
PLEASE RETAIN COPIES OF ALL REPAIR INVOICES IN YOUR AUTOMOBILE. THIS WILL PROVIDE
YOU WITH A SERVICE RECORD OF ALL MAINTENANCE SERVICES PERFORMED ON YOUR
VEHICLE. WORK IS GUARANTEED FOR 90 DAYS OR 4000 MILES FROM DATE PERFORMED.
ANY CLAIMS OR ADJUSTMENTS MUST BE ACCOMPANIED BY THE INVOICE COPY ON WHICH
WORK WAS PERFORMED.
x
CUSTOMER SIGNATURE
PLEASE PAY
THIS AMOUNT
CUSTOMER COPY
.~
KUHNS-HARNISH FORD, INC.
0320 Co,UBlo Piko Box 1177
MECHANICSBURO, PA 17055
(717) 766-4733
6148 BRIAN KLINE
LICENSE MILEAGE IN' OUT TAG
"
65035
89902
MARILYN KAUTZ
2909 DICKINSON AVE
CAMP HILL PA 17011
HOME: 737-0614 BUS: 790-2209
*INVOICE*
.,
PAGE 3
SERVICE ADVISOR:
VIN
ELECTRIC 95 FORD TAURUS
DEL DATE PROD. DATE WARR. EXP.
1FALP5349SA171658
PROMISED PO NO.
02FEB95
R.O. OPENED
RATE
36424
PAYMENT
READY
17:00 300CT97 45.00 CASH 080CT97
OPTIONS: STK:3511201 DLR:16E224 ENG:3.8L TRN:AUTO
07:47 020CT97 08:50 080CT97
LINE OPCODE TECH TYPE HOURS
15650E SERVICE BAY DIAGNOSTIC SYSTEM (SBDS)
START-UP - TEST
54 nWSP94 O. 1 0
15650E1 EEC SELF-TEST - TEST
5472WSP94 0.40
15650E12 IGNITION SYSTEM TESTS - TEST
5472WSP94 0.30
15650E10 POWER BALANCE / SPARK DURATION - TEST
54nWSP94 0.30
15650E20 FUEL PRESSURE & LEAKDOWN - TEST
5472WSP94 0.30
15650E2 PIN POINT ,TEST (SBDS) - TEST
5472WSP94 0.30
15650E36 CUSTOMER FLIGHT RECORDER - INSTALL
5472WSP94 0.20
156 50E3 7 CUSTOMER FLIGHT RECORDER - REMOVE
5472WSP94 0.40
12650D4T HEATED OXYGEN SENSOR (H02S) (9F472) -,
REPLACE
5472WSP94 0.50
1 DY*649* SENSOR ASY
1 DY*661* SENSOR ASY
8575B THERMOSTAT-,COOLING SYSTEM - DIAGNOSIS
6129WS!:'94 0.30
12650D10 SENSOR, ENGINE COOLANT TEMPERATURE
(12A648) - REPLACE
6129\~SP94 0.30
1 DY*681* SENSOR ASY-ENG ELEC CNTRL COOL
15650E1X1 SUPPLEMENT: EXTRA TIME TO REPEAT FINAL
QUICK TEST
6129WSP94 0.10
FC: E29 42
PART#: 12A648
COUNT:
THE FACTORY WARRANTY CONSTITUTES ALL OF THE WARRANTIES WITH RESPECT TO THE SALE OF THIS
ITEM/ITEMS, THE SELLER HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES. EITHER EXPRESSED OR
IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PlJRPOSE. AND THE SELLER NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT
ANY LIABILITY IN CONNeCTION WITH THE SALE OF THIS ITEM/ITEMS.
PLEASE RETAIN COPIES OF ALL REPAIR INVOICES IN YOUR AUTOMOBILE. THIS WILL PROVIDE
YOU WITH A SERVICE RECORD OF ALL MAINTENANCE SERVICES PERFORMED ON YOUR
VEHICLE. WORK IS GUARANTEED FOR 90 OA YS OR 4000 MILES FROM OA TE PERFORMED.
ANY CLAIMS OR ADJUSTMENTS MUST BE ACCOMPANIED BY THE INVOICE COPY ON WHICH
WORK WAS PERFORMED.
x
CUSTOMER SIGNATURE
CUSTOMER CO!:'Y
LIST NET TOTAL
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
DESCRIPTION
LABOR AMOUNT
PARTS AMOUNT
GAS. OIL. LUBE
SUBLET AMOUNT
MISC, CHARGES
TOTAL CHARGES
LESS
SALES TAX
PLEASE PAY
THIS AMOUNT
TOTALS
.'
65035
90258
*INVOICE'
~IARILYN KAUTZ
2909 DICKINSON AVE
C~lP HILL PA 17011
HOME: 737-0614 BUS: 790-2209
PAGE 1
SERVICE ADVISOR:
VIN
L
A
A I
ELECTRIC 95 FORD TAURUS
DEL DATE PROD. DATE WARR. EXP.
1FALP5349SA17165B
PROMISED PO NO.
TAO
RATE
02FEB 5
R.O. OPENED
READY
17:00 130CT97 45.00 CASH 170CT97
OPTIONS: STK: 3511201 DLR: 16E224 ENG: 3. 8L TRN:AUTO
11:21 13OCT97 08:50 170CT97
LINE OPCODE TECH TYPE HOURS
A CUSTOMER STATES THE AC IS INOP CHECK AND ADVISE
CAUSE: PERFORMED EXTENSIVE DIAGNOSTICS. REPLACE AC SYSTEM
COMPRESSOR.CONDENSOR,~/APORATOR,ACCUMULATOR,LINE.
AND RECHARGE
19700A PRESSURIZE, LEAK TEST, DISCHARGE, EVACUATE
AND CHARGE AIR CONDITIONING SYSTEM. -
DIAGNOSIS
54nWSP94 0.70
32 YN*19* REFRIGERANT - R-134A
19700A5 COMPRESSOR ASSEMBLY - AIR CONDITIONER
(19703)- OVERHAUL
54 nWSP94 2.90 , ,
1 YC*180*'C01-lPRESSOR ASY ,
1 YB*401*AiFIELD.ASY,A/C COMPR CLUTCH
1 YB*476*A.DISC& HUB ASY, - A!C COMPR CLU
1 YE*413*A PULLEY ASY - A/C COMPR CLUTCH
1 YN*12*BLUBRlCANT(PAG)
1 59046 DYE
1 YN*12*B LUBRICANT (PAG)
19700A7 CORE ASSEMBLY-AIR CONDITIONER CONDENSER
(19712) - REPLACE
54nWSP94 1.20
1 YJ*375* CONDENSER ASY
19700A14 MANIFOLD AND TUBE ASSEMBLY-SUCTION AND
DISCHARGE. (19D734) - REPLACE
54 nWSP94 1. 1 0
1 YF*2055* MANIFOLD & TUBE ASY-A/C
19700A18 ACCUMULATOR ASSEMBLY-AIR CONDITIONER
(19C836) - REPLACE
54 nWSP94 0.30
1 YF*2057* TANK, SWITCH AND
19700AB LIQUID LINE-CONDENSER TO EVAPORATOR
(19A704/19B35/19837) - REPLACE
54nWSP94 0.70
THE FACTORY WARRANTY CONSTITUTES ALL OF THE WARRArHIES WITH RESPECT TO THE SALE OF THIS
lTEMilTEMS. THE SELLER HEREBY EXPRESSLY DISCLAIMS ALL WARRAtlTIES. EITHER EXPRESSED OR
IMPlIED. INClUOINO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, AND THE SELLER NEITHER ASSUMES NOR AUTHORIZES ANV OTHER PERSON TO ASSUME FOR IT
AtlV liABILITY IN COtmECTION WITH THE SALE OF THIS ITEM/ITEMS.
PLEASE RETAIN COPIES OF ALL REPAIR INVOICES IN YOUR AUTOMOBILE. THIS WILL PROVIDE
YOU WITH A SERVICE RECORD OF ALL MAINTENANCE SERVICES PERFORMED ON YOUR
VEHICLE. WORK IS OUARANTEED FOR 90 DAYS OR 4000 MILES FROM DATE PERFORMED,
ANY CLAIMS OR AOJUSTMENTS MUST BE ACCOMPANIED BY THE INVOICE COPY ON WHICH
WORK WAS PERFORMED.
X
, PLAINTIFF'S
I 'EXHIBIT
'Q
CUSTOMER COpy
LIST
TOTAL
NET
ETC. EVACUATE
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
iN/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
OESCRIPTlON
LAOOR AMOUNT
PARTS AMOUNT
GAS. OIL. LUBE
SUOLET AMOUNT
MISC, CHARGES
TOTAL CflARGES
LESS
SALES TAX
PLEASE PAY
THIS AMOUNT
.
65035
92338
--
KUHNS-HARNISH FORD, INC.
.'
*INVOICE*
'lARILYN KAUTZ
1909 DICKINSON AVE
:AMP HILL PA 17011
10r.lE: 737-0614 BUS: 790-2209
OL
Y A
AK {MOD L
PAGE 1
SERVICE ADVISOR: 8448 DOUG BOLINGER
V'N LICENSE MILEAGE INI OUT
TAG
~LECTRIC 95 FORD TAURUS
DEL DATE PROD. DATE WARR. EXP.
1FALP5349SA171658
PROMISED PO NO.
RATE
3B935 38941 T17
PAYMENT INV. DATE
02FEB95
R.O. OPENED
READY
17: 00 16DEC97 49.50 CASH 16DEC97
OPTIONS: STK:3511201 DLR:16E224 ENG:3.8L TRN:AUTO
07:53 16DEC97 16:59 16DEC97
~INE OPCODE TECH TYPE HOURS LIST
\ CUSTOMER STATES CHECK ENGINE COMES ON AND THEN WILL GO OFF
:AUSE: PERFORM DIAGNOSTSICS,REPLACE PFE SENSOR
8575B THERMOSTAT - COOLING SYSTEM - DIAGNOSIS
1022WSP94 0.30
12650D EEC - (QUICK TEST) - DIAGNOSIS
1022WSP94 0.40
12650D80 NGS DCL DISPLAY - TEST
1022WSP94 0.30
12650D81 NGS RECORDER / MONITOR ROAD TEST -
DIAGNOSIS
1022WSP94 0.50
12650D9 EGR PRESSURE FEEDBACK - PFE / EXHAUST
BACK PRESSURE - EBP (9J460/9F459) - REPLACE
1022WSP94 0.30
1 F2SZ*9J460*A SENSOR ASY-EGR PRESSURE SYSTEM
12650D45 PIN POINT TEST - DIAGNOSIS
1022WSP94 0.30
12650DX1 SUPPLEMENT: EXTRA TIME TO REPEAT FINAL
QUICK TEST
1022WSP94 0.10
FC: E29 42
PART#: F2SZ*9J460*A
COUNT:
CLAIM TYPE: ESP
AUTH CODE:
1022
NET
TOTAL
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
(N/C)
****************************************************
3** ENGINE LACKS POWER
:AUSE: PERFORMED EXTENSIVE DIAGNOSTICS ON EXHAUST. REPLACE CAT
CONVERTER
5212A CATALYTIC CONVERTER (5E212/5F250) -
DIAGNOSIS
1022 WP94 0.60
5212BT CATALYTIC CONVERTER
THE FACTORY WARRANTY CONSTITUTES ALL OF THE WARRANTIES WITH RESPECT TO THE SALE OF THIS
ITEMfITEMS. THE SELLER HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES. EITHER EXPRESSED OR
IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR fiTNESS FOR A PARTICULAR
PURPOSE. AND THE SELLER NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT
ANY LIABILITY IN CONNECTION WITH THE SALE OF THIS ITEM/ITEMS.
(N/C)
x
PLAINTIFF'S
';~IBIT'
I '". . ." ",
DESCRIPTION
LABOR AMOUNT
PARTS AMOUNT
GAS. OIL. Luae
SUBLET AMOUNT
MISC. CHARGES
TOTAL CHARGES
LESS
SALES TAX
PLEASE PAY
THIS AMOUNT
TOTALS
PLEASE RETAIN COPIES OF ALL REPAIR INVOICES 'N YOUR AUTOMOBILE. THIS WILL PROVIDE
YOU WITH A SERVICE RECORO OF ALL MAINTENANCE SERVICES PERFORMED ON YOUR
VEHICLE. WORK IS GUARANTEED FOR 90 DAYS OR 4000 MILES FROM DATE PERFORMED,
ANY CLAIMS OR ADJUSTMENTS MUST BE ACCOMPANIED BY THE INVOICE COPY ON WHICH'
WORK WAS PERFORMED.
FILE COpy
.
. .'
65035
9 4 755
MARILYN KAUTZ
2909 DICKINSON AVE
CAMP HILL PA 17011
HOME: 737-0614 BUS: 790-2209
*INVOICE*
COLOR
L
DUPLICATE 2
PAGE 1
SERVICE ADVISOR:
VIN
Y A
MAK I
ELECTRIC 95 FORD TAURUS
DEL DATE PROD. DATE WARR. EXP.
1FALP5349SA171658
PROMISED PO NO.
02FEB95
R.O. OPENED
.~
KUHNS-HARNISH FORD, INC.
6320 C.,lisl. Pik. Be. 1177
MECHANICSBURG. PA 17055
(717) 766-4733
6148 BRIAN KLINE
LICENSE MILEAGE IN' OUT TAG
RATE
41550 41550 T964
PAYMENT INV. DATE
READY
17:00 05MAR9B 49.50 CASH 05MAR98
OPTIONS: STK: 3511201 DLR: 16E224 ENG: 3. 8L TRN:AUTO
08:08 05MAR98 16:50 05MAR98
LINE OPCODE TECH TYPE HOURS LIST NET
A CUSTOMER STATES THE POWER ANTENNA WILL NOT RETRACT CHECK AND ADVISE
CAUSE: CHECK AND REPLACE ANTENNA MAST.REMOVE AND REINSTAL L ANTENNA
MOTOR AND REMOVE BROKEN PIECE
18850A REPLACE ANTENNA MAST.R&I MOTOR AND REMOVE
BROKEN PIECE.
5472WSP94 0.50
1 F3AZ*18A886*A KIT- RADIO ANTENNA MAST (ELECT
M1 DISASSEMBLE COMPLETE ANTENNA MOTOR AND REMOVE
BROKEN PIECES
5472WSP94 0.60
FC: A07 01."",',',
PART#: F3AZ*18AB86*A
COUNT: ......-.. ".,.
CLAIM TYPE: ESP'<'::,i'
AUTH CODE .. ' :;; "",'(,"
;:' "; ~".'
5472
',-" "'-,-",.--.... -,....- . :,',- . .... '. . '., -,'
****************************************************. .
TOTAL
(N/C)
(N/C)
(N/C)
B CUSTOMER STATES,THEYEHICLE HAS, NO HEAT CHECK, ADNADVISE '("
CNV UNABLE TO VERIFY OR DUPLICATE CONCERN AT THIS
TIME
6148 CPF 0.00 0.00 0.00
****************************************************
C LUBE OIL & FILTER CHANGE, CHECK BELTS & FLUlP LEVELS
LOF LUBE OIL & FILTERCHANGE,.CHECK BELTS & FLUID,
LEVELS
5472CMENU 0.50
1 FL*400*A OIL FILTER
5 OILS BULK OIL
LUBE GREASE
6.63
2.00
11.25
6.00
1. 45
11.25
6.00
7.25
CMENU 0.95 0.95
MISC RECYCLE FEE
PO#980012
CMENU 0.50 0.50
****************************************************
THE FACTORY WARRANTY CONSTITUTES ALL OF THE WARRANTIES WITH RESPECT TO THE SALE OF THIS
ITEM/ITEMS. THE SELLER HEREBY EXPRESSLY DISCLAIMS All WARRANTIES. EITHER EXPRESSED OR
IMPLIED. INCLUOINQ ANY IMPLIED WARRANTY OF MERCHAUTABILlTY OR FITNESS FOR A PARTICULAR
PURPOSE, AND THE SELLER NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT
ANY LIABILITY IN CONNECTION WITH THE SALE OF THIS ITEMfITEMS.
PLEASE RETAIN COPIES OF ALL REPAIR INVOICES IN YOUR AUTOMOBILE. THIS WILL PROVIOE
YOU WITH A SERVICE RECORO OF ALL MAINTENANCE SERVICES PERFORMED ON YOUR
VEHICLE. WORK IS GUARANTEEO FOR 90 DAYS OR 4000 MILES FROM OA TE PERFORMED.
ANY CLAIMS OR ADJUSTMENTS MUST BE ACCOMPANIEO BY THE INVOICE COPY ON WHICH
WORK WAS PERFORMED. '
X
CUSTO
PLAINTIFF'S
I EXHIBIT
"""5'
OMER COPY
'U'
DESCRIPTION
lABOR AMOUNT
PARTS AMOUNT
GAS. Oil. lUBE
SUBLET AMOUNT
MISC. CHARGES
TOTAL CHARGES
LESS
SALES lAX
PLEASE PAY
THIS AMOUNT
TOTALS
~Q~
y
~
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I
I
11. Ford denies the existence of any non-conformities.
12. Denied.
13. Adm/lied.
14. AdmiUed,
15. Denied.
16. Denied.
17. Denied.
18. Ford admits that a copy of the repair invoice is aUached to plaintiff's
Complaint. but denies the balance of the allegations contained in this paragraph.
19. Ford admits that a copy of the repair invoice is aUached to plainliff's
Complaint. but denies the balance of the allegations contained in this paragraph.
20. Ford admits that a copy of the repair invoice is allached to plaintiff's
Complaint. but denies the balance of the allegations conlained in this paragraph.
21. Ford admits that a copy of the repair invoice is aUached to plaintiff's
Complaint. but denies the balance of the allegations contained in this paragraph.
22. Ford admits that a copy of the repair invoice is aUached to plaintiff's
Complaint. but denies the balance of the allegations contained in this paragraph.
23. Ford admits that a copy of the repair invoice is aUached to plaintiff's
Complaint. but denies the balance of the allegations Contained in this paragraph.
24. Ford admits that a copy of the repair invoice is aUached to plaintiff's
Complaint. but denies the balance of the allegations contained in this paragraph.
25. Ford admits that a copy of the repair invoice is aUached to plaintiff's
Complaint. but denies the balance of the allegations contained in this paragraph.
26. Ford admits that a copy of the repair invoice is aUached to plaintiff's
Complaint. but denies the balance of the allegations Contained in this paragraph.
.
~
J
i:1
:1'./
I\!.'
1:/
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,I;
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i '
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27. Ford admits that a copy of the repair invoice is allached to plaintifrs
Complaint, but denies the balance of the allegations contained in this paragraph.
28. Ford admits that a copy of the repair invoice is allached to plaintifrs
Complaint, but denies the balance of the allegations contained in this paragraph.
29. Ford admits that a copy of the repair invoice is allached to plaintifrs
Complaint, but denies the balance of the allegations contained in this paragraph.
30. Ford admits that a copy of the repair invoice is allached to plaintifrs
Complaint, but denies the balance of the allegations contained in this paragraph.
31. Ford admits that a copy of the repair invoice is attached to plaintifrs
Complaint, but denies the balance of the allegations contained in this paragraph.
32. Ford admits that a copy of the repair invoice is attached to plaintifrs
Complaint, but denies the balance of the allegations contained in this paragraph.
33. Ford admits that a copy of the repair invoice is attached to plaintifrs
Complaint, but denies the balance of the allegations contained in this paragraph.
34. Ford admits that a copy of the repair invoice is attached to plaintifrs
Complaint, but denies the balance of the allegations contained in this paragraph.
35. Denied.
36. Denied.
37. Admitted.
38. Ford denies the existence of any non-conformities.
AS TO COUNT II
39. Ford repeats and reiterates its answers to the allegations of paragraphs 1 - 38
with full force and effect as though more fully set forth.
40. Admilled.
41. Admi lied.
42. Admitted.
43. Denied.
44. Denied.
45. Admitted.
46. Ford denies that this is an accurate statement of law.
AS TO COUNT III
47. Ford repeats and reiterates its answers to the allegations of paragraphs 1 _ 46
with full force and effect as though more fully set forth.
48. Denied.
49. Admitted.
50. Denied.
51. Denied.
52. Denied.
53. Denied.
AS TO COUNT IV
54. Ford repeats and reiterates its answers to the allegations of paragraphs 1 _ 53
f
I!
,I.
with full force and effect as though more fully set forth.
55. Ford denies that this is an accurate statement of law.
56. Admitted.
57. Denied.
58. Admitted.
NEW MATIER
59. The alleged non-conformity, defect or condition does not substantially impair
the use, value or safety of the vehicle.
60. Plaintifffailed to file a Complaint within the time prescribed by the applicable
() VI 0
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Exhibit "L," Plaintiff's vehiele Buain required repair attempts to a leaking tire and a PCV valve, as
well as a defective radiator and hood installation. As staled in the Complaint and shown in Exhibit
"M," Plaintiff's vehicle required repair attempts again to remedy a defective cooling system and
defective air conditioning. As stated in the Complaint and shown in Exhibit "N," Plaintiff's vehicle
required repair attempts to remedy the defective intake manifold assembly. As stated in the
Complaint and shown in Exhibit "0," Plaintiff's vehicle required repair attempts to remedy the
defective starter solenoid. As stated in the Complaint and shown in Exhibit "P," Plaintiff's vehicle
again required repair attempts to remedy the defective air conditioning, defective radiator and
defective cooling system. As stated in the Complaint and shown in Exhibit "Q," Plaintiff's vehicle
required repair attempts yet again to remedy the defective air eonditioning. As stated in the
Complaint and shown in Exhibit "R," Plaintiff's vehicle required repair attempts to remedy the
defective engine. As stated in the Complaint and shown in Exhibit "S," Plaintiff's vehicle required
repair attempts to remedy the defective heating system. All of the above-mentioned non-
confonnities and defects most certainly substantially impair the use, value and safety of the vehicle.
60. Denied. Rather, it is averred that Plaintill's claims are not time-barred because they
fall well within the applicable statutes of limitation. Actions under the Pennsylvania Lemon Law
and the Magnuson-Moss Act may be brought within four years of the date Plaintiff could have first
maintained her action, or, in other words, after there have been a "reasonable number of repair
attempts." Lowe v. Volkswagen of America, Inc. 879 F. Supp. 28 (E.D. Pa. 1995). Actions under the
Magnuson-Moss Act may be brought within four years of the discovery ofa defect. Actions arising
under the Unfair Trade Law may be brought within six years of when the cause of action accrues.
Gabriel v. O'Harra, 534 A.2d at 493. As for breach of express warranty, the applicable statute of
limitations, 13 Pa.C.S.A. ~ 2725, provides that a breach of warranty action must be commenced
"
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