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SHERIFF'S RETURN - REGULAR
CASE NO: 2001-03754 P
COMMONWEALTH OF PENNSYLVANIA:
COUNTY OF CUMBERLAND
SHENK NICOLE
VS
SOFA SELECTIONS ET AL
BRIAN BARRICK
, Sheriff or Deputy Sheriff of
Cumberland County,Pennsylvania, who being duly sworn according to law,
says, the within COMPLAINT & NOTICE
was served upon
SOFA SELECTIONS
the
DEFENDANT
, at 1025:00 HOURS, on the 25th day of June
, 2001
at 4920 CARLISLE PIKE
MECHANICSBURG, PA 17055
ElLENE SPITLER, WIFE/OWNER
by handing to
a true and attested copy of COMPLAINT & NOTICE
together with
and at the same time directing Her attention to the contents thereof.
Sheriffls Costs:
Docketing
Service
Affidavit
Surcharge
So Answers:
18.00
7.44
.00
10.00
.00
35.44
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R. Thomas Kline
06/27/2001
THOMAS DIEHL
Sworn and Subscribed to before
By:
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Deputy Sheriff
me this /9&
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SHERIFFIS RETURN - REGULAR
CASE NO: 2001-03754 P
COMMONWEALTH OF PENNSYLVANIA:
COUNTY OF CUMBERLAND
SHENK NICOLE
VS
SOFA SELECTIONS ET AL
BRIAN BARRICK
, Sheriff or Deputy Sheriff of
Cumberland County,Pennsylvania, who being duly sworn according to law,
says, the within COMPLAINT & NOTICE
was served upon
SPITLER DONALD L
the
DEFENDANT
at 1025:00 HOURS, on the 25th day of June
2001
at 4920 CARLISLE PIKE
MECHANICSBURG, PA 17055
EILENE SPITLER, WIFE/OWNER
by handing to
a true and attested copy of COMPLAINT & NOTICE
together with
and at the same time directing Her attention to the contents thereof.
Sheriffls Costs:
Docketing
Service
Affidavit
Surcharge
So Answers:
6.00
.00
.00
10.00
.00
16.00
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R. Thomas Kline
me this If (b day of
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~if~t~n?:a<:t. -, "fP,
Deputy
06/27/2001
THOMAS DIEHL
Sworn and Subscribed to before
By:
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SHERIFFIS RETURN - REGULAR
CASE NO: 2001-03754 P
COMMONWEALTH OF PENNSYLVANIA:
COUNTY OF CUMBERLAND
SHENK NICOLE
VS
SOFA SELECTIONS ET AL
RICHARD SMITH
, Sheriff or Deputy Sheriff of
Cumberland County,Pennsylvania, who being duly sworn according to law,
says, the within COMPLAINT & NOTICE
was served upon
SHENK NICOLE
the
PLAINTIFF
, at 1047:00 HOURS, on the 23rd day of July
, 2001
at 507 LOUISA LANE
MECHANICSBURG, PA 17055
by handing to
EDWARD SHENK, FATHER
a true and attested copy of COMPLAINT & NOTICE
together with
ANSWERS TO NOTICE AND COMPLAINT
and at the same time directing His attention to the contents thereof.
Sheriff's Costs:
Docketing
Service
Affidavit
Surcharge
18,00
6.50
.00
10.00
.00
34.50
So Answers:
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R. Thomas Kline
07/24/2001
SOFA SELECTION
Sworn and Subscribed to before By:
me this (, I!'::- day of
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NICOLE SHENK
507 r,OUISA LANE
MECHANICSBURG PA 17055
:IN THE COURT OF COMMON PLEAS
:OF CUMBERLAND COUNTY,
: PENNSYLVANIA
PLAINTIFF
SOFA SELECTIONS, and
DONALD L. SPITLER
4920 CARLISE PIKE
MECHANICSBURG, PA 17050
:NO.2001-3754 CIVIL TERM
:CIVIL ACTION--LAW
DEFENDANT
ANSWER
1) Defendant has no knowledge of Ms Shenks address.
2) Denied
3) Denied Sofa Selections is a trading name owned by a
corporation.
4) Admitted
5) Admitted
6) Admitted
7) Admitted
8) Admitted
9) Admitted
10) Denied all items a b c
11) Denied, when sofa was inspected on August 30, 2000
I asked to see the staples that allegedly fell out. The
Plaintiff's parents could not produce any, and no loose
staples or any defects of any kind were noticed with the
product. In fact the defendants mother went totally
ballistic and I fled the house fearing for my safety.
12) Denied, Plaintiff's father advised that he thought
the loveseat was defective. I advised that I would inspect
the piece on August 30, 2000.
13) Denied
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14) Denied
15) Admitted
16) Admitted
17) Admitted
18) Admitted
19) Admitted
20) Denied, Plaintiff's parents called the store after
I was chased from the house by the defendants mother acting
in an insane manner. They stated that they were going to
place the sofa outside and subject it to the elements. The
loveseat was picked up to keep damages to a minimum
regardless of how irrational the bahavior of the Plintiff's
parents. I secured police protection who waited around the
corner and when the loveseat was placed in the truck they
left.
21) Admitted
22) Admitted
23) Admitted
24) Admitted
25) Admitted It was conveyed to us by the Better
Business Bureau that in lieu of litigation this would be an
acceptable remedy.
26) Admitted
27) Admitted
28) Said costs were agreed upon by customer through the
Better Business Bureau.
29) Admitted
30) Denied Plaintiffs employer continues to provide
various support to Plaintiff.
a. Employment
b. Legal reference materials
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c. Facilities for the continuance of this
frivilous harrassment through the courts.
31) Admitted
32) Denied
COUNT I
33) Admitted
34) Admitted as to new product, denied as to inferior.
35) Denied, payment was settlement as accepted by the
Better Business Bureau. Defendant was under no obligation to
make such an offer as Plaintiffs Exhibit (B) clearly states
that orders are not subject to cancellation.
36) Denied, the defendant made an offer which was
accepted by the plaintiffs parents through the Better
Business Bureau.
COUNT II
37) Admitted
38) Denied, Plaintiff offered no proof that the
loveseat was of poor quality. Plaintiff refused to show
staples when requested, Plaintiff refused to share the video
showing staples, as well as the video which Plaintiffs
parents said they made of incident when loves eat was picked
up. Inspection of loveseat by Defendant failed to show any
problem with subject loveseat.
39) Denied, Defendants inspection did not indicate any
defect in the product, Plaintiffs parents failed to show
missing staples, and provide plaintiff with video's as
requested.
COUNT III
40) Admitted
41) Denied, Exhibit (B) clearly states orders are not
subject to cancellation.
42) Denied, Exhibit (B) clearly states orders are not
subject to cancellation.
43) Denied
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44) Denied, Defendants inspection did not reveal any
inferior workmanship on the piece. Plaintiff's parents
refused to show the missing staples on August 30, 2000 and
has refused to share video's of the product or the time the
product was picked up to leessen the damage of it's exposure
to the elements.
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NICOLE SHENK,
507 Louisa Lane
Mechanicsburg, Pennsylvania 17055
Plaintiff
: IN THE COURT OF COMMON PLEAS OF
: CUMBERLAND COUNTY, PENNSYLVANIA
v.
: NO. 2001- 3?q CIVIL TERM
SOFA SELECTIONS, and
DONALD L. SPITLER,
4920 Carlisle Pike
Mechanicsburg, P A 17050
Defendant
: CIVIL ACTION-LAW
NOTICE
YOU HAVE BEEN SUED IN COURT. If you wish to defend against the claims set
forth in the following pages, you must take action within twenty (20) days after this Complaint
and Notice are served, by entering a written appearance personally or by attorney and filing in
writing with the Court your defenses or objections to the claims set forth against you. You are
warned that if you fail to do so the case may proceed without you and a judgment may be entered
against you by the Court without further notice for any money claimed in the Complaint or for
any other claim or relief requested by the Plaintiff. You may lose money or property or other
rights important to you.
YOU SHOULD TAKE THIS PAPER TO YOUR LAWYER AT ONCE. IF YOU DO NOT
HAVE A LAWYER OR CANNOT AFFORD ONE, GO TO OR TELEPHONE THE
OFFICE SET FORTH BELOW TO FIND OUT WHERE YOU CAN GET LEGAL HELP.
Cumberland County Bar Association
2 Liberty Avenue
Carlisle, P A 17013
(717) 3166
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NICOLE SHENK,
507 Louisa Lane
Mechanicsburg, Pennsylvania 17055 .
Plaintiff
: IN THE COURT OF COMMON PLEAS OF
: CUMBERLAND COUNTY, PENNSYLVANIA
v,
: NO, 2001- ,J ?~-y CIVIL TERM
SOFA SELECTIONS, and
DONALD 1. SPITLER,
4920 Carlisle Pike
Mechanicsburg, P A 17050
Defendants
: CIVIL ACTION-LAW
COMPLAINT
The Plaintiff, Nicole Shenk, through her attorney, Thomas S. Diehl, makes the following
Complaint, and, in support thereof, avers as follows:
1. The Plaintiff, Nicole Shenk, (hereinafteL"Plaintiff') is an adult individual who
currently resides at 507 Louisa Lane, Mechanicsburg, Cumberland County, Pennsylvania 17055,
2, The Defendant, Donald 1. Spitler, (hereinafter "Defendant") is an adult individual
who is the owner and operator of Sofa Selections, located at 4920 Carlisle Pike, Mechanicsburg,
Cumberland County, Pennsylvania, 17050.
3, Sofa Selection is a merchant that sells household furnishings,
4. On August 20,2000, the Plaintiff's parents, Edward and Jean Shenk, (hereinafter
"Parents") used the Plaintiff's credit card to purchase a loveseat and a sofa at Sofa Selections.
5. Defendant represented the loveseat and the sofa to Parents as being new items,
6. Defendant stated to Parents that sofa was not in stock and would have to be
ordered.
7, Parents charged $639,18 to Plaintiffs credit card, which constituted payment in
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full for the loveseat, and $132.00 as a deposit towards the sofa,
8, Defendant memorialized said transaction with invoices numbered 2968 and 2969,
attached hereto as "Exhibit A" and "Exhibit B" respectively,
9, On August 22, 2000, the Defendant delivered a loveseat to the residence of
Parents located at 1102 Quincy Circle, New Cumberland, Cumberland County, Pennsylvania
17070,
10.
The delivered loveseat was not new, but deteriorated, altered, andlor
reconditioned such that:
(a) Upholstery staples were missing andlor falling out ofthe piece;
(b) Upholstery staples were not uniformly installed; and
(c) Individual back cushions ofloveseat did not match each other.
11, Over the course of the two days following delivery, approximately twenty-one
(21) staples dislodged themselves from the loveseat.
12. On August 25, 2000, Parents informed Defendant through two telephone
messages to Sofa Selections that they were rejecting acceptance of the loveseat, and no longer
desired to purchase the sofa.
13, On August 26,2000, Parents telephoned and spoke ditectly to Defendant to again
reject the loveseat and cancel the sofa,
14. Defendant informed Parents during telephone call of August 26,2000, that order
for sofa had not yet been placed,
15. Parents memorialized telephone calls with Defendant via a letter dated August 28,
2000, which was hand-delivered to Defendant on the same date, A copy of the letter is attached
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hereto and incorporated as "Exhibit C".
16, On August 26,2000, the par1ies agree to have Defendant come to Parents home to
inspect the loveseat on August 30, 2000.
17, On August 30, 2000 the Defendant attended Parents home, inspected the loveseat,
and informed Parents that he believed the condition of the loveseat was acceptable.
18, Defendant stated that the Parents could exchange the delivered loveseat for
another in his inventory,
19, Defendant however stated to Parents that other loveseats in inventory would be of
the same quality and craftsmanship as the delivered loveseat.
20, On August 30, 2000, following home inspection, Defendant reacquired loveseat
from parents and returned the item to Sofa Selections,
21. Defendant gave Parents a receipt on August 30, 2000, indicating the loveseat was
returned. A copy of the receipt is attach hereto and incorporated as "Exhibit D",
22, Following August 30, 2000, Parents were no longer in possession of the loveseat,
had never received the sofa; and accordingly requested a refund of moneys paid to the Defendant.
23, In spite of Plaintiff s requests, Defendant refused to refund any money,
24, On or about September 2000, the Plaintiffs filed a complaint against the
Defendant with the Better Business Bureau of Lancaster, Pennsylvania.
25, On November 14, 00, the Defendant par1ially refunded the Daughter's credit card
in the amount of$322.18,
26. Defendant delivered a memo to Plaintiffs, dated November 14,2000, providing an
itemization of the money he withheld, A copy of the memo is attached and incorporated as
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"Exhibit E",
27, Costs accessed in said November 14, 2000 memo were attributed to:
(a) Cancellation Fee;
(b) Delivery Charges; and
(c) Restocking fee;
28. Said costs were arbitrary, without notice, and/or having no basis in fact.
29. Defendant ultimately responded to Plaintiff's continued request for an appropriate
refund with a letter addressed to Plaintiff's employer, dated January 5, 2001, a copy of said letter
is attached hereto and incorporated as "Exhibit F", which:
(a) Threatened to initiate a law suit against Daughter's employer; and
(b) Stated his intention to file a complaint with the Bar association against
Plaintiff.
30. At no time was Plaintiff's employer involved with the transaction at issue with
Sofa Selections,
31.. Save for the one time payment of $322.18, the Defendant has not further credited
the Plaintiff's account.
32, Accordingly, the Plaintiff as sustained damages in the amount of $317.00 plus
interest.
COUNT I
UNFAIR TRADE PRACTICES
33. Paragraphs 1 through 32 are 'incorporated herein the same as if set forth at length,
34, Defendant represented furniture as new and in acceptable condition, however
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delivered an inferior product.
35. Defendant maliciously charged fees to Plaintiff, that were arbitrary, without
notice, and/or with basis in fact in order to withhold the full refund due and owing to Plaintiff.
36. The Defendant's above conduct was contrary to the requirements proscribed in the
Unfair Trade Practices and Consumer Protection Law, 73 P.S. Section 201 et. al.
COUNT II
IMPLIED WARRANTY OF MERCHANT ABLILITY
37. Paragraphs I through 36 are incorporated herein the same as if set forth at length.
38. Defendant's loveseat as delivered to the Plaintiffs parents was of such poor
quality as to not be fit for ordinary purposes nor did it conform to descriptions of new furniture.
39. Accordingly, Defendant breached an implied warranty of merchantability as
proscribed by the Implied Warranty of Merchant Ability Act, 13 Pa.C.S.A. Section 2606.
COUNT III
BREACH OF CONTRACT
40. Paragraphs I through 39 are incorporated herein the same as if set forth at length.
41. Plaintiff, through Parents, rejected sofa upon delivery.
42. Plaintiff, through Parents, cancelled order of sofa prior to order and/or delivery of
the same.
43. Each rejection/cancellation was conveyed to Defendant within a reasonable time.
44. Accordingly, Defendant's refusal to discontinue transaction and refund Plaintiffs
moneys were contrary to that proscribed by Pennsylvania's Uniform Commercial Code, 13
Pa.C.S.A. Section 2601(1).
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WHEREFORE, the Plaintiff, Nicole Shenk, demands judgment against Defendant as
follows:
A. For treble damages as proscribed under the Unfair Trade Practice and Consumer
Protection Law;
B. A full refund of the remaining balance of the above described transaction plus
accrued interest;
C. Such reasonable costs and attorney's fees incurred by this action; AND
D. For such other relief as the Court may deem necessary or appropriate
Respectfully bmitted,
Date:
h-tS--O(
omas S. Diehl
Attorney for the Plaintiff
One West High Street
Post Office Box 1290
Carlisle, Pennsylvania 17013
(717) 240-0833
(717) 240-0893 - FAX
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VERIFICATION
I verify that the statements made in the foregoing document are true and correct. I
understand that false statements herein are made subject to the penalties of 18 Pa.C.S. ~ 4904,
relating to unsworn falsification to authorities.
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NICOLE SHE , Plamtlff
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EXHIBIT A
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RESElECTiON ALLOWED PROVIDED NEW PRODUCT IS RETURNED WfiH1N 7 DAYS OF
DEUVERY, NEW PRODUCT WAS F~.8RIC TREATED AND NOT ABUSED, ADDITION~J. DELIVERY
COSTS WILL BE INCURRED, ORDERS AHE NOT SUBJECT TO CANGaLATION. ESTiMATED
DELIVERIES ARE NOT GUARANTEED, DELIVERY FEE IS FOR DELIVERY SERVICES SCHEDULED
DAY, SPECIFiC DAYS AND TiMES ARE AVAILABtE FOR AN ADDITiONAL FEE. ALL
TABLES SOLD UNASSEMBLED, BUYER is RESPONSiBLE FOR MEASURING ALL DOORWAYS,
DELIVERY ANO RESTOCKING CHARGES WILL APPLY IF R8URi'!81
flM 06"44-48, AAPIOFORMS,INC" TO REORDER CALL eOO-257-8354
THANK YOU-'-
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EXHIBIT B
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ilNV01CE DATE
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RESELECTlON ALLOWED PROVIDED NEW PRODUCT IS RETURNED WITHIN 7 DAYS OF
DELIVERY, NEW PRODUCT WAS FABRIC TREA~AND NOT I\6USED, ADDITfONIiL DELIVERY
COSTS WILL BE INCURRED. ORDERS ARE NOT ~UB.iECT TO CANCELlATION, ESTIMATED
DELIVERIES ARE NOT GUARANTEED, OELlVEliv FEr IS FOR DELIVERY SERVICES SCHEDUU;:O
DAY SPECIFIC DAYS AND TIMES ARE AVAIlABLE FOR AN ADDITIONAL FEE. ALL
TABLES SOlD UNASSEMBLED, BUYER IS RESPONSIBlE FOR MEASURING ALL 000RWMS
DELIVERY AND RESTOCKING CH.~RGES V~LL APPLY IF RETURNED.
"ORM 0644448. RAPIDFCRMS.INC,. TO REORDER CALI. 600-257.8354
o~98
THANK YOU
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EXHIBIT C
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Edward E. Shenk
1102 Quincy Circle
New Cumberland, Pa.17070
August 28, 2000
Sofa Selections
4920 Carlisle Pike
Hampden Centre
Mechanicsburg, Pa, 17055
Dear Sir or Madam:
This letter is in regards to our phone conversation to your store and Don Spitler on
August 25th and 26th,
We had a blue love seat delivered on Tuesday, August 22nd For the next two days, we
found staples on the floor and noticed that the love seat had multiple staples falling out of
the bottom of it, The staples were not put in the love seat in a uniform manner. Instead,
they were placed staples on top of staples, many staples placed in corners and other areas,
and many were about to fall out. This, along with some concerns about the appearance of
the material on the cushions and the uneven matching of the back cushions of the love
seat, has given us the impression that this loveseat is defective,
You have scheduled Wednesday, August 30th to pick up the love seat because adding
additional staples to the bottom of the love seat will not correct the problem,
The phone conversation did not give us the ilJlpression that the sofa would be of better
quality, So, we are canceling the~fa delivery for September 19th.
Please cancel the sale of the defective loveseat and the delivery of the matching sofa, If
you need the credit card to credit our account, please let us know, The phone number is
770-0531.
Sincerely,
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EXHIBIT D
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In!LIVI!IlY
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SOFA SELECTIONS
HAMPDEN CENTRE
4920 CARUSLE PIKE
MECHANICSBURG, PA 17055
717 763-8912
717763-9341 FAX
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TREET:
ITY:
HONES:
DELIVERY INFORMATION
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DELIVERY ITEMS
ZIP:
SOFA
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CHAIR
TABLES
OTHER
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IN
THE ABOVE ITEMS
GOOD CONDITION.
DATE: '("- 30 -C/ If7
PECIAL INSTRUCTIONS:
IRECTIONS, DRAW A MAP IF NECESSARY:
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EXHIBIT E
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SOFA SELEC'l'/l)NS'
HAMPDEN ~N'l"RE
4920 CARLISLE PIKE
MECHANICSBURG PA, 17055
717 763-8912
717 763-9341 FAX
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January 5, 2001
Mr. William G. Durden
Dickinson College
College & Louther St
PO Box 1773
Carlisle PA 17013
I don't understand why a university as large as Penn State will take
sides in attempting to perpetuate fraud against a small family
business. However, I am not intimidated by your size nor the arrogant
nature of your letter. There is a responsibility on your behalf to
determine the facts, if you had you would not have made such ludicrous
statements in your accusations.
I look forward to the opportunity to counter sue you and the university
in court. I will be filing a complaint with the Bar association on Ms.
Shenk, as well as the university. I believe the actions of the
university are despicable, lack judgement, show no moral character
whatsoever, and is an inappropriate use of taxpayer dollars.
Donald L. Spitler
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