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1ZVLT20A3R5153171. The vehicle was purchased and is registered in
the Commonwealth of Pennsylvania.
5. The purchase price of the vehicle, including registration
charges, document fees, sales tax, finance and bank charges totaled
more than $22,734. A true and correct copy of the sales Agreement
is attached hereto, made a part hereof and marked as Exhibit "A."
6. Plaintiff also purchased a Ford Extended Service Plan
warranting the vehicle for a period of 60 months or 75,000 miles.
A true and correct copy of the application for the Ford Extended
Service Plan is attached hereto, made a part hereof and marked as
Exhibit "B."
7. Plaintiff avers that as a result of misrepresentations
made to her by Defendants about the fitness of the subject vehicle,
in addition to the ineffective repair attempts made by Defendant
Family-Ford and its agents, the vehicle cannot be used for the
purposes intended by Plaintiff at the time of acquisition. Thus
the vehicle is worthless.
8. The first warranty repair attempt is believed to have
occurred on or about November 14, 1995, when the vehicle's odometer
showed 33,681 miles. On that date, a repair attempt was made to
remedy a condition in which the overdrive light was blinking. On
that date, Plaintiff was advised by Defendant Family-Ford that the
blinking overdrive light was nothing but a "short," and Defendant
Family-Ford changed the oil and installed a jumper wire. A true
and correct copy of the repair invoice is attached hereto, made a
part hereof and marked as Exhibit" C. "
2
,
9. From that point through to January 1998, Plaintiff
verbally informed Defendant Family-Ford of the ongoing difficulties
with the blinking overdrive light and was continuously advised that
it was simply a "short."
10. The second warranty repair attempt is believed to have
occurred on or about October 17, 1996, when the vehicle's odometer
showed 51,353 miles, On that date, repair attempts were made to
remedy a rough idling problem and to replace filters and plugs. A
true and correct copy of the repair invoice is attached hereto,
made a part hereof and marked as Exhibit "D."
11. The third repair attempt is believed to have occurred on
or about January 2B, 1998, when the vehicle's odometer showed
79,167 miles and the vehicle was out of warranty. On that date,
routine service was performed, and a repair attempt was made to
remedy the blinking overdrive light. Defendant Family-Ford
serviced the transmission, drained and filled the automatic
transmission fluid. A true and correct copy of the repair invoice
is attached hereto, made a part hereof and marked as Exhibit "E."
12. In November of 1998, Plaintiff's vehicle began stalling
when idling. Plaintiff was advised that she would need a new
transmission. Therefore, on or about December 1, 1998, when the
vehicle's odometer showed 99406 miles, the Plaintiff's transmission
was replaced. A true and correct copy of the repair invoice is
attached hereto, made a part hereof and marked as Ex.hibit "F."
13. The final repair attempt is believed to h~ve occurred on
December 30, 1998. when the vehicle's odometer showed 99,548 miles.
3
.
20. By the terms of the express written warranties referred
to in this Complaint, Defendant agreed to perform effective
warranty repairs at no charge for parts and/or labor.
21. Defendants' authorized service facility has made attempts
on several occasions to comply with the terms of its express
warranties; however, such repair attempts have been ineffective.
22. As a direct and proximate result of Defendants' failure
to comply with the express written warranties, Plaintiff has
suffered damages and, in accordance with 15 U.S.C. ~2310(d) (1),
Plaintiff is entitled to bring suit for such damages and other
legal and equitable relief.
23. Title 15 U.S.C. provides:
If a consumer finally prevails on an action
brought under paragraph (1) of this
subsection, he may be allowed by the court to
recover as part of the judgment a sum equal to
the amount of aggregate amount of costs and
expenses (including attorney fees based upon
actual time expended), determined by the court
to have been reasonably incurred by the
Plaintiff for, or in connection with the
commencement and prosecution of such action,
unless the court, in its discretion shall
determine that such an award of attorney's
fees would be inapprop:riate.
24. Plaintiff avers that upon successfully prevailing upon
the Magnuson-Moss claim herein, all reasonable attorney fees are
recoverable and are demanded against Defendants.
WHEREFORE, Plaintiff respectfully demands judgment in her
favor and against Defendants in an amount equal to the purchase
price of the subject vehicle, plus all available collateral charges
and attorney fees.
5
31. Such damages include, but are not limited to, the
purchase price of the vehicle plus all collateral charges,
including attorney fees and costs, as well as other expenses, the
full extent of which are not yet known.
WHEREFORE, Plaintiff respectfully demands judgment in her
favor and against Defendants, in an amount equal to the purchase
price of the subject vehicle, plus all available collateral charges
and attorney fees.
COUNT III
UNFAIR TRADE PRACTICES AND CONSUMER PROTECTION CLAIM
32. Plaintiff hereby incorporates paragraphs 1 through 31 by
reference as if set forth at length herein.
33. In addition, the Unfair Trade Practices and Consumer
Protection Law defines unfair methods of competition to include the
following:
(vii) . Representing that goods or services
are of a particular standard, quality or
grade, or that the goods are of a particular
style or model, if they are of another.
(xiv) . Failing to comply with the terms of
any written guarantee or warranty given to the
buyer at, prior to, or after a contract for
the purchase of goods or services is made.
34. Plaintiff believes, and therefore avers, that the
reckless, wanton and willful failure of Defendants to comply with
the terms of the written warranties constitutes an unfair method of
competition.
35. Section 201-9.2(a) of the Unfair Trade Practices, anQ
Consumer Protection Law, authorizes the Court, in its discretion,
7
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'.
VERIFICATION
I, Bradley A. Schutjer, hereby verify that I am the attorney
for Plaintiff, Lisa A. Hansell.
I have sufficient knowledge or
information based upon investigation into this matter by my client,
to take this Verification. I hereby verify that the statements in
the foregoing Interrogatories are true and correct to the best of
my knowledge, information, and belief.
I understand that false
statements contained herein are made subject to the penalties of 18
Pa. C.S.A. ~4904 relative to unsworn fals'
tiOIl to authorities.
~re
PENNSYlVANIA
- MOTOR VEHICLE INSTAllMENT SALE CONTRACT.
. ,:'IPR
17
r.j~i
,19 AccouniN
O.ted
ANNUAL'
PERCENTAGE RATE
The cost 01 your cleditlS
. yearly raie, .
Amount Financed
The .mount of credit provid~d
to you or on.your ~ehall,
Total 01 Payments
The amount you will have paid aller you
have made all scheduled paymenls,
FINANCE
CHARGE
The dollar amount the
, credit will cost you.
10.25
$ 4"41. 65
$
181/1%.0&1
"1'105/1.35
,
%
$
Total Sale Price
The tot.1 cost 01 your purchase on .
credit, Incl~~~e~u0'tJ.~~ayment
01 $
22734.01/J
$
When Payments Are Due ',.1", ','
Monthly,beginninl
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S...curlty: You are eivlni a security interest in the mo.h1r~ehlcle belni pur.chmd. ,'~.
, ~.r.~~~~~~.~_'! ~GU_ pay off ~I(IVj you will ~ol hlveiCt p~fIPeniii;~:;~~'~~?~';~~
Your Payment Schedule will be:
HI), 01 Payments A.mount 01 Payments
$ ~ ..}
$
'."h'
...,.\."..l,1,,'.....,..'1"
.-~"~ )~':'
, ..,.
Flllnl FHS: $ . . .:.1\'., ','.. . ~ :-"'~:'I' ~. c.-
. Latt Charel: If I payment is late. you will be charged 2% 01 the portion 01 'the pay~~nt which isOlate for each month, or part of a month greater than 10 days, that it remains unil!ld, ,..,. t'
Seeb/:low Bnd any other Contract documents lor any additional information about nonpayment default any required repayment in full before the scheduled dale and prepayment refunds and
penalties. ,,'. ',_" " '.. -,.,' . . t" .: ','." : ,..; ~,"l " . :.,~"".tinlelnsesUmate
.lnlhi.Con~"t,
.weare "'.,'- >'1
, lh~ SEllER,
FAMILY FORD-MERCUnV; INC.
'170 VORKRD. CARL!.SLE, PA" 17013'
NLI'SA 1', HANSELL. b300'HAYDON t"lre'\l1ECI,l;.~~A
I'..
17055
,'C'
Zip Code
You are
th.BUYERIS),
'~..4.l~,~~,~"".;:. ~,!,:,e:~s),~ ," '.' '. . ~..;' ',; ",....:"._:... ,;: ,"~ ~(:..A.d.dr~SS:{~s}~~\ ,,,/",~ .,.,:~;:;,.:,.~...,',..,., "','. ';:" ' ":i:." , ZiP~dets)'
j, ..: ~~;::::~Di;.lh.~ o~. Buy.(, ..~h' p~~~;s:-;.p;r~;;iy ..ndi~ielh1;.lo.p;j-;11'~:~i~ti,tii;nd to.pi~D~~'i~I-,i;..e~~,;tslnihl;'c;niiacL ".'- ,- '-"
!\:":Youh.ve~.d'edln',' .8" TOVOTA CEL1CA,i ., . ,,:'};b'3~~'00 NiA",,'4(,38.00
I 'fhelollowlri&vehicle", " " $".' . ,- , .'.. . -$ -$
I ':." ,... , , Yea~ and Make Series. . i ~ros~. Allowance, ,S.till Owing (".'," . ~et1rade.ln
.~'If a balance is still 'owing on the' vehicle you have traded in;the SeJlerwill payoff this amount on your behalf. You ~arrant and represenllo us that any
.~'trlde.ln is free from lien, claim, encumbrance cr security interest. except as shown above as the amoLfflt "Still Owing." " "", .., .'. "'.' .
PROPERTY INSURANCE: You may choose the person through ~hom 'insurance is 'obtained againslloss or dama~e to the Vehicle and against liabllity
; arising out of use or ownerShip of the Vehicle, In thili Contrar.I, you are prolnising to insure the Vehicle and keep it insured. " . "
'. -"', - "'. '""" ,", .
CREDIT INSCRANCE IS NOT REQUIRED: Credit life Insurance Imd Credit Oisiihili'ty'lnsurance aTe not reQuire{to obtain credit, and will not be
.;providad unless you sign below and agree to pay the additional costls}:Please read the NOTICE OF PROPOSED CREDIT INSURANCE or. the reverse
side. Your Insurance certificate or policy will tell you ttJe MAXIMUM amount of In!:urance available, All insul1nce pUJchased will. be for the term of
the credit:: ,~... ",; ;'~r'!
" ,
Bysiening,you bot,hselectJoint
; Credrt u,~ .Insurancti! which costs $
N/A
By signln&, YD.',selool Sin&I,Ciedlt AGqi%n! ~8 Whalls your
;r~"lh Ins.u ~;"~hIC~~ $ -'~j)i;iiii:.:;::::~-~~,~~,
.~oJ .,~'(ff.~,~i~su forSingleCredilAccident&HeafUllnsurance
Wh.1 are' 'By 'i&ning,'yoU Iioth ;"Ieel Jonl Crellrt, ,HI A What.re 'Percentage
. your ates? Accident & Health Insurance, which costs $__. your Iges1 to be
HI I' '.",'! - rllA Insured
__ 1. __II
NIA
__"
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'2, NI 12
Si&natures 01 both Bu~us to be insu:ed lor Joint Credit life Insurance Signatures of bolh Buyerli tel be insUled felr Joint
, . tredit Accident & Health Insurance
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VEHICLE: You hIve atreed to purcnar.e, under the terms of this Contract. thp f:lllowme motor vEohicle and illl edrl equipment which is called the
''Vehitlt'' in this Contract
--'''.',~---::
.
-N~~a~'~J\~~~j,1!~t;'ii~a;~~1 .4'S:;i~IN~~ber":~~~
-,
tZVLT2083r.5t5:171
.~
Year and Ma~l
SerlPs
Bod~
u
9~ FORD ~ROBE CP
(QlIippej . A.T. r,s m.IMSlcreo SSpd, Olher
.ith A.C, PW. AM-I'M lap. __ VIOyl T,p -
A.SSIGk([: W-;;:'=CUflIY AEreemenl to the ",ssl&nee named in thiS sectilln, wlllch is the ,"",s~tllee." II at any time lhe
Owner ollhe Contract tr.SI[ns the Conlract to anoUler aS~ltnCe, the term then !l'lers to ~uc:h other assl[nee. f ' rllts
Df the Seller in this Cont!!ct aM m the Security A~refment shall bell>n(. to Bnd be enlorterlble by the ASSltn
fm::S.m'A:li... N,~TI(}ljr,L 3A!lK, I Souih ~!re Stret:' Potl:wille.
I
PLAINTIFF'S
AIBIT
~<>~<-\D\ ::;
CO,~ICH[R: ~nr person l;;1r,f1lOi the Co$lr,nf'l's Ar.:eemI'Tlt below promises St'pllIBtely and torl'!her 1Io'lth 2
due and 10 per1nrm iln""1l'f'mNI1s In ttus tAlntracl Co-S'cntr _,If n01 b. .n Owner "t thl Vetlltl.~
CO-lli'..rR~ lnv I'lI'f~r.n :'irn.~.~ IiiI' Co-O"'IlI'r'l;; $l"C~II:i' t.F:~ttmtr.1 below tll,'es uS I srtuflly inll'rest In tll
"Ith ~U \'o.O'IJn;'t(: I ~l\d l\;hl'I~'.lln 1l1'ltmm ~n ~r:!l'rml.t,tt. 111 nl~ \(O{ ult'~ ~rrf':'mf'm an~ nii uint'! I~~ri~ h
If YOU DO NDT MEET YOUR CONTRA'
OBLIGATIONS. YOU MAY lOSE THE MOll
VEHiClE foND PROPERTY THAT YOU BOUG
WITH THIS CONTRACT, AND/OR MONEY I
DEPOSIT WITH THE ASSIGNEE. ,'i,
This Conbltt is between Sellor and'Buyer.
disclosures have been made by Seller. Sel
Intends to assign this ~ntrad ~olhe' ~gne
Itemizallo~ of Am
Casl, Price ----1(,781.32
$
Cash Downp~yment '. NI.A
" S ., " :.;1 ';'
NelT"de-ln '.4&38.00
$
Tol.\ Oo.npayment .. 4~3e. 00
$' .
Unpaid Cash Price Bala:lCf2143. 32
$ .
To Credillnsurlnce CompanY7a~. 0..3
$
To Public OHidllls for: "'
llcEnit,lP.-; P.o~J~t.:~t!;tl:::t..:\~Q0,
$
lien Fee .;,'5;OIol
$ ....-'.
To 11(5. \10
$
To lI.'n
$
To 1\l/H
$
To tUn
s
A.mount fin. need -,,~~~
Finane. Chlre' ~O~1.b5
$ "
Yol.1 01 p.ym.nt. ~'m. B.fl!,u~r;. 00
$
Payment Schrdllll,' YOll.gree to par
tousthe~~untrm8nt:edPlusinter!1tin
uninl"~l'lf."l'l~~1
pa)'mentsoIS
m~ uen, and,
$
~/:If!\;e,ayment 01
ell'1m
tit'!
p,Wlil~n' "".Illlf' dl.ltDn "''/..
.., I'"
N/U
-';-..
'tear and Make
Series
Body Style
-~,Wt..~&l.~':~~6.'Jt1il-~.' ~-tt=ntl~~"'~"T!1'\'1~1:\
: No. CYI., . Truck Jon ~pacily' Serial Number' .
"""""':"" '.;>" ,',' "IZVLT20A3R51531'(t
:: ~'~ :..\ ; .'.:'..,:" '." .:\: '" ,-,...;. ~.." . '" '. ,.
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[quipped . -..: A.T. . P,S, MUM SIc"" ". ~ 5 Spd_, .other
with ' , A,C, P,W, _ AM'FM Tap. . _ Vinyl Top
ASSIGNEE: Vie may JSsi~n this Contract and Security A~reement to the Assignee n~med in this section, which is the "Assignee," If at any time the
. Owner of the, Con~ract asslgn5lh~ Contract to, anolher assIgnee, the term then relers to such other assignee. Aller the Assignment, all righls and benefits
.0' lhe Seller In thiS Contract and In the Security Agreement shall belong to and be entorceable by the Assignee, The Assignee is:.
PElr..S.YlVAllIA NATIONAL BAliK, I South Ccr.lre S!ree~ Potlsiillc, Po' l:rotll.7G57
,,'
~""~I~
Fln.nce Chafl' ,;4041,,;.
$' '" ',,,,: .:! L;
Tot,l o'P,yment, (Time Bfl!l0.oJt:.
$ , ,,,,c;_
Payment Schedule,- You agree 'to
to u~ the ~j~nl finane,cd pl,us ,1~ler!
,uninl'!~{Ij'f.'"
u '
94 FORD PROBE CP
SELLER
i.'
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I
BY:
(SEAL)
Co-Signer'$. Signature
Address
Dale
I m~w
Co.Si8ne('ISi~naturt __,.....~,.... ,.Addrell
I CO-OWNER'S SECURITY AGREEMENT: You. the person si1l'ning below as ..Co-O.....ner...loge~her wilh the Buyer or otherwise ~ing ~Il or the Owners brlhe Vc:hit~e; r
I Secunty Interel( in the Vehi.cle identified above. You 8gTtt to be bound by the terms oC the Secuuty Agrco:ment Gnd all olher pam of thli Contract eutpl t~e "PrOml" 1
section. You are"givin,. us the securityintc:rest to induce us 10 maL:11lhis Contract with the BU}'er, and to ,ccure the payment by the Buyer of 1111 sum5 due on thiS Contract. ~
nOl be respomible for any deficiency which might be due arter ~I'osses~ion lInd sale of fhe Vehitle.
I (SEAL)
'c -0 . S' Address Date
I.. _'B~y~;:'C~~~'lu~'NER AND CO-OWNER, AS APPLICABLE, ACKNOWLEDGE RECEIPT OF A COMPLETED COPY OF THIS CO NT
I . 'ATTHE 'IME OF SIGN I. G. .
, /', 1 ~,~,f
. " '-;.'~
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Date
CO,$IGNER
NOTICE: SU: RH'I::RSE SIDE FOR IMrORTANl'll'TOR~,f.TlON.
CO,SIGNER OR CO.()WNER
BAWCONSUMlR fORM r.. 21SlC \12(93)
. 1993 aIoN~ONSUM[R SER
CCl.:rot (101N)
BORROWER/CO-SIGNER COpy
J
PLAINTIFPS
EXHIBIT
A
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01
Z
FAMILY FORD-MERCURY,INC.
170 YORK ROAD. CARLISLE. PA 17013
. PHONE: (717) 249.2.215
(717) 234.0662 .1.800.PIK-4811
HAUl!
DATE
04/17/95
LISA R HANSELL
STREET
&300 HAVDON CT
e'TV MECtl STATE PR
ZIP 17055
PHONE
AES.
PHONE
BUS.
PRIOR
USE
TYPE
CP
:\':,
':':
JT2ST&&C5K7280831
TITLE NO
1112&/188&101
FACTORV REBATE OF.
INCLUDED IN SALE PRICE OF VEHICLE
OR TRADE VALUE IN LIEU OF REDUCEO
FINANCE RATE.
TYPE
CP
COl.OR
Pl...TE
NO,
PFL31t
MILEAGE
If you caneel thts purchase Igreemenl or rllulI to t.ke delivery of the vehlcl. ordered. Ill;cepl .. permUted
by law, you Ihall, at our option, torll.1 Dt dam.get:
!
RUSTPROOFINO 0
Purch...! herebv acknowledgelto the aboYfI c'eun.
CUllom.,',
Slgnttur. X
PAINT SEALANT
ESP CJ COST
D F "ClORY WARRANTY. TnllAClor.,. .1","1y con...lull..n 01 the ""Inn.ll" ..In ,"potIICJ Ih' sal, 01Ih'II'lm1ll1"'1
Thl "UII hl,'lby upr...l,!, (h,cl'Ift'l1 .11 ""ar'lnUtI. ..th.r ,.pru.ed or Impllles iflctl,ldlng .ny Impll,d W'f"nly 01
m'f1;hllnltbihl, 01 !ltn." te-r .. ;&rtl:V!&f ~urp~tt_ ,no ,r.1 .llllf nlllh., I..umlll nor luthon"l Iny olhlf P,'IOIl 10
."um.IOf " ,ny "'b,h1t, in eOnnlCIIOfi ..,th Ihl ..I. 01 Ih"IIlmlil''''1
o USED CAR WARRANTV . Utld caf ,. co~"'1Cl by all"'llld wlfflnty dttllllClln. IIp'fl'' dOC~lmlnl
o AS IS ~ Thll molar wlnlcl, II 10ld .'AS IS'. ..'lhnul.ny.lrr.nty ..th.r,.plnIIClOl1mphld The pUfch..,' ",ll bUt tn,
...,.." 'JCl~'1 01 IIClllllng 0: COflt'ClInQ Iny .,.IICI !1'I1\ pf,,,nlly "11.11 or Ih.1 mly OCtUII" Ih' wlhltle
Cullom."
5"011'111..." X
,. TOTAL CASH PRICE
2. TAIoDE ALLOW...NCE
-
3. llo.IoOLf: BALANCE 0.21
.. S...LES TAX 13 J a',
"CENT
'UtU.lst, TnAN~ff.~'!n~f:,'T:"ci .(NFUMn~"'''-"Cl:'IJ.f..''''~
DOC FEES
3).0'
6. TOTAL reES
;; ..171'
7, MISC. TAX
INS CO
NATIONWIDE
.. lOTAL PRICE Of
V[HIClE (,...e,..,7)
1333,,3,
"OORESS
"HONE
lil. PAVQ(f
Ll V N
58 37 C 32&732
Tli'IIoOE AllO""ANCE
4&3 .0
'0. O[PO!HT
\/[Rlru:o BY
l,ESS 8'-lANCE OWED
n. CA9-l DUE Ohl O(Lr..'(RY
ENCUMBRANCE - YES a 0 0
AMT: $ 1[,05/,.35
UEN HOLDeR
AOORESS
'3 TOTA.L AUOUNTOUt
11l.~,o-t11
1333 '. 3i
IN 'IoVOR or
t.IIllr...(jE ON
bElIvERY
...."'OUNT
PLAINTIFF'S
EXHIBIT
A
~~r3
OSH 0
IINANce 0 xx
PENNSVLW1NIA NATlIAL )lANt(
/'
Purchu.- .gr.., tla1 t+tIt DrOll t'td"~ .. ~".",",I W!S1000d\DonI CD
himmpitltand8J[dlJli\ll.:;~tfrfT\~c>r :fii~t)'"
r~e'entaljve. You. tlI buy I. . t:ij iwS rlC*lve a hi ~
.,in,n nobCll 01 ca.'lC>>l~0l'1 p..-ri d"":~ ~!~hlI..~ 01 flll
looal...",oldOf. (. ;' ,. i<: --~~ ('\1.!t7/q~
...~ *'l' ptor "",-, nl.. of t>t do_ hOfool_'"
... not bfoCJJt'N b4ndin; LntlltOOllPIH bJ..... 0.-* or H. auhMU"
t'lll con..-..::l .tor*S tJr WI auto1ltd 6MI. ~.ent.t!lfe by plvlfll
1I11atm1 W"d condItIoN hu ,*-,...-4 . rut. ~~r;4 ftil crel<<, aM I
,- V: ,/,...J '/)/-f,,~~r./tlt7/"~'
~j.r.......f"''':;IGl'lATUR[ X ....!-.:.~. < J,. ' o,,'r
-..----.-- -.-. -, '-, '--.- ,'. -. .
Application for Contract
":"NJf.~~gt' ,~~:rr. fU':~~ed..~.,anh~ L, ~,as, e 'y~h~~'~ pl~rs I"" .,.~ !m~~, 'I"'" I""
on. oru se ve Ie e pans 'Ioi"M ,"', , " ~ ""I'" 1;;1,:
. ". . fvlf2 vu..l..'.J.If.,lol Ln',!;":.l! ". ~~l ," ,
i!""I'I'I:I'I"':ll'I"'l"
r' eVWJ :.~ .
if com ;;IlGq:' ({i'!''!;(; I'. ",'I'" '."' ~,>! :.', . :'1'
,'.', RI'" ",.' 1'.5.' 3'" I 7. 1
. Wti'.' O~HV,''::; 'I,r;;'.,'(' "':"1",,, ,:,\ il!''':;!" :,( II ". ;,)
IlJ"^ ;,) ',,,,,, .For,; Ifl,;rc"U,.;t!,()1 I """', ':11' """I' '."" :"""'H',; . b"" Vehicle Idenllficalion Number (17 digits)' ;'"'' (":'" """"",,
i~\../~II"'fl'n"r!lr:''"'lI'~ r'l p,' ""","'" r',"" . 'I"'" I, '. Pfaii"nform1atlo"f, ,,',., " .1
:,If .1I1IlW"!lt:olt',11n\^ NEW ESP PLANS USED ESP/ESC'P(:ANS. rMpNrHSlDISTANCE sECi:cmoN,u",' ,;:.-,.
. F"'lTlPowertralnCARE r--, RentalCARE '. .Used I'QwertrainCARE ,P'I~f1se refer.to the ESp' ':'ric!.ngG!l.i,d.~,tor
~/,{~5M:~du,911,?le)"" ,L,J '($? pe~u,clio.\el ;;'.~:::::;:, ,!~:,1:,:!$100 B~Rttf.JI~I~) ::'" '" Months/Distance availebll,ty..'
. !;"CIIEXtraCAF.lE "~I''',;,,, "0' 'MaintenanceCAREla i fJ7l Used SaseCARE ,,;dll, ~. i'" '" ~
.,' '" ',I "($50 Deductible)" "'{$O Deductible) '!"'"liI~ l::.::;:V{$1 0.0 DeductibllijP" ,,' Plan Month~' . Plan Distance (no tenths)
f~:;;;;;i~~'C'ARE', i, .' 'D. . ': .:, "" ',;:: ::;'::,/::tu {>:::;rL~~d g~ir;tAFi'~;:::::I~ 'M. .a~~t~'~'~~~ecARE Month~/Di~tain~'~""~
, ";{$50IDeductlble) . '''' ,'" ,,, !'''''', ..., '{$100De~uc!ib/eJ ..' ~"" .. ..
t~Hcnl/, ,t',rjiK.Jt, \"-t, ',( '. .; 'II n 'I.' " ,
, Op.t1ons '(NeW Plans)' ;,',S". i' ,;" . , " ''', i :,' 'j<., "~I n' , "
'..EJ"<'\'J,I;!h,,"""'I" ,I '.. FirSIDaYRental".;"~' In'''''''''''\''''~,I,Panonths, Plandistance:no,ent,s)
'.' I"', ,:$0 De'dllotible';' .,.., o {2-Days'Rental fMWF. Ih,"" . I'.." ." ,I": . 'Expiration Inform lit/on .',
_,,~~"n~!.-'.:!l:J.\'HI"ltl";~,":'J1 :'~L.Malr1ten. anl:eCARE)'!'=."" ORt~!! (l,J~l!.!! PI~!), bHI(
I O;~.1,?3.(9,~\d~~li~le ", ' .' II';:'''''!'';'';;'':' L]$50Deductible' ',I),; ~I ,;' /i;r:i'2~~1
c:n...l)Lr.q..l(lb~iPV' ;1""." fl' ~'''''';'''l','.. '. ..u;'" h:ilj;(.".'I!L.Il; I ",I ," ';;""''',:l't~~.",iol';.III~, "WSD(New)'or'",j' ""Curre~tMlles(notenthS)
Vehlcle,Features,lncurrlng Surcharges <'I""'\:""I1I"",<:!',: ;.' ":';",~.''''''~ I' Signature Date (Used) 1165.00
r:::J '6i~'~el ,; n SHO, Turbo, Notary,;,,', ..1 (P)olice:'{T),a'xi:(Ejmergenc~, {Clo~it1uter "", 'TIle expillllion of all new veh~/a plans is caleulaledfrom the Warranty
L::.j" ,,' 'L;::j Supercharger, ' ~ Transportation, or Commercial (O)ellvery Sla~Da'e(WSD)andle<omJles,
""',PI, Jr."'I."'-" Used Full.Size 4x4 Vehicles NewVehiciePlansOnl.' ..~. .1 _; -.:'c::' :""':'.'.1
INDICATEIFCONTRACI: . ,'"" 'i :';1 ~~. ' ,7 ,';iDo,D,
,,,.1',,''''':\''''. , '." 0 ,', , "'0. "':H:':'J,,.,LOA. pi, ~AN~I;:I..L:. t,:..: "' Expiration Date, ,,' "," Expiration Distance",,,.
i,.,A:hecK,ONE,only) New., Used 'I"'. ' " Lease i;:""'" '''" ,.,,,:., ThB'Xjim""'oIusMESPrrSCpl"".."w,,"_....jJnafIn..~.o1
'.'FMCCFinanced:OYesONo' I , ,,' "'.'" ""7esESPIESCcoolmoCOVfl"ge''''''''''''''xp/oJ''''da''ll(dis''",
E::'qi~,#i1',,<;:ar~,.~aymenl PI~n; '" 0 5-Monlh, 0 10'Iy12..nth~~~~; HAVRON ,,~~:' :1'," , ':'::;;::~';:n I, pilW,aif """..."" md /ofoIll('~-r
~odspurc;l]aser s, name, different from,owner. DYes"" DNa (If y......../o'm FCS S240-o1,) ."n"~. In ""', /he .""ml"" ,.,..nrI dsI... Is ~k""" frnm..
' I' h'. . I h'. 0 Y n l. , fll'pIllllial d the f8<-Wy wan-Bnly. NOTE: Usod PowertraiYCARE e1fllll/ion Is
,,> '" s I 15:8 govemment sa ene8se ve Icle:, eSLJNo (If / P~C8Sh..!.) ~'I,"f~"'~"'~~oI"'~'5"J'5 .'. .-
IM~(a)I';:'n'''t'e~nB'n''ce:CA'R~E. ': '111Ji"~";I'~'~.~,J"l~;'~"'A"R-:E' ,7;'1
. 1.oe)~'Y. '~'I "("(M'" Ik""i:V~/rf:.:j III -'IIi.;' ~''';'~:11.' ':'t .l 'I ~'::J::, UX' '~if""'it].LaJJJt). m, . ..,nt::,litt ~~/,;j'ri~f r. .. .' ~'~__,~ :l:::::::J
' "'JJ' a, C e, a B,. . " . .
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giG "q,,~!., "'''''' , , ,.. . , . ., eaK', """"'"'''''''''''''''i,Expimllon'DBte.'':''''' ," Explral'pn,DI.lIn<t(no tenlh.)
'3:)(Tra~$mlssion:')jI', ;./111'1 ';."i~I(OAutOj' i,'"';,: Jo',O,Manual ':_ ;1',...',I,'b.,;..'I(.t.1 ql:
4~?AlrConditioner: I';':, '",,',,, "0 Auto'!'J <,' .'". '" ,0 Manual." 1&6f1Nb?le'" "';I'
\ 5~ IPower.'Steering:' ;~~! rf;~:,'I."q '0 Vas'l I;',." I..ll., ~ 0 No !'\:Jq\',' ;i!',f"'CJ:~':,I'.' "1,:;
r' ,.1 ","IH'>'
6;~~DriVe'!Axle:)(,t,~,'::: J,! l~jGr-I-:-'.OFront ORear,. ;',04)\4';;:.":'1'"
Owner Information '
.,;.'~~ '-'.f;;';'~' ~./-::): . "', A ":., /-;I'h ;'), <) C:-'//"" . I'd.," i:" I", i~t.~. !" ,,,,~,,., ,~,. 11:,' .~ ;.".,,'rll.'n'f 1(."!'........1",
First.!'lerTIe,,', . M,1. Last Nam~/Company Name, '"
~;\ (')r-J . /-//J ,/{JA~:u 'f'1 T. /"V7 '" r A. , f?f:J r:amrn
StreetAddr ss '.' .' " . ~j " (ApI. Number), ' ,.. , City , ~ Zip Code
::,~"" '.jA~'>I.' ~4'f/J/?';e'" '~/i-9~'"'' (7/~1!' 7t</; -7/.2 L,
Own ignafUre " ""'"'" Dato ' ,',:; '."',',. ." ownei'Sf5liOiii)Number
1'.....11 "'-1/:, '.,,'. ,.-' : , ", C ~:' . '.." .; .- j : .' I' ,
NOTE:,. This is an Application for Contract only, Coverage Is not,val;d until accepled by ESP Headquarters,
,,"',;' .,,!,::,~ If y~ur contract provisions am not received willJln 60 days at the address sllOwn above, oonlact your selling dealership,
Dealership Informallon, '
, ", " Do NOT send :1 copy of this
, , 'form to ESP Headquarters, if
registered through ESPS,
, ,
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(Ircludo option. and )/.-( <;:':
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Selos Tax
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(7 ~9-/;J/1 Wl:.U.JJ-~
lJe~hiP Phone Number P & A ode (Including check digit)
, ,
Ford Ex1ended Servic
Service Contract Adm;
P,O. Box 1909
Dearborn. Michigan 4
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RUTOCAMP TIRE & AUTO
3609 HR~TZDRLE DRIVE
CAMP HILL PA 17011-
(717) 761-8881
BA~ it
Type.
IN
Invoice I:
1211211211212319
For. Status:
*~epl'int*
Date.
1/28/98
Trans Dale:
1211/28/98
Ti.e:
12:56
Sold By.
1211211211211211211211211211
-------------------------------------------------------------------------------
Recount:
PO Nu.ber:
Tag Nu.ber.
Naoe-Address:
HANSELL, LISA
PD BOX 146
ETTERS, PA 17319-
Hooe Phane.
(717) 932-2914
Work Phon..
( )
L cenlf "
FL311
---------------- - --------- -"~-------------.--------------- ------------------------
Year-Mode 11
1994 FORD P~OBE <<2.I2IL FII
Vin I
Mileagel
791,67
==============================================================================
tn. "Description Uty' _Parh'.cc.L_.,..Labo,', . . .. Extension
.' '. ,- ....'-_. -,,' ....;..--_.~ -. ".". . ,..-." -... . -. 'j
~8~:::C--"--~-~7;~~~~-8-;;~-~-(.;~~~:~~;;~~_~~=~_-::~~-='=~"-"''"----- '-~;;8~--,-------r---
~~~CIIf~- - :I~I:'JA~ILVE I sc~t:'" --'-.J:~0."" , ". ... 'i0.~' 4~: \ I
Pl'l STATE INSPECTION .09 \' 0.e0 . , 0:09 (
LABOR .. 1.09 12.00. \ \ 12.'\lEI \
51 STICKER \, 1.00 2.00 '. ". 2.80 \ \
4UT OIL WBE\FILTER '\ .09 \_ 1 0.00 I 0.00 \ \ '
, OIL FILTER \ \. I.oe 6.95 6.95 \ I
\ OTI<<I1\IROlL I ~.00. 2.50 10.00;) I
OIL CHl\'m' 1.00 8,00 8.09
\m 1.00 \ 2.00 2.09
TRIWSHISSIIlN SERVICE .00 ' 0.00 0.09
RAIN I FILL AUTO TRANS 1.00 35.95 35.95
.00 8,00 0.00
.09 0.00 0.00
1.00 24.95 24.95
- --
TIVW< YOO!
liLlXi1N tElDI.A'IP
(Y\CtA t. D, Wd rn.e
~ mCu-f ~.. lq.-L '-Hu Q-G<.~,
~ % \J:i ~
-_...._------------------------------~--------------_...._-------~----
; ,',I.', .,', ....'-"'",.,:. .. .',~ .
Phone"......' -Cu'itooer". ..
932-2'l14 ,tmiEU:, LISA
sUuh '
Orlglnll
Rrvilrd t
Revised 2
Anunt.-
5e2. 9'
543.89
'93.35
Dan
1/28
1/29
1/29
. '-ill!'
16.00
16:50
12:5&
C.ployer
800000eI1e1
,..;'/~
I
PLAINTIFF'S
EXHIBIT
~
Q~c.\..lC \
PrOlised.
-=====c=c======c===============~========c=====___===============_=========a~m=_
Ruth by:
Aulh by:
Tot a I s
. :"~"":"== ::;,~::::=:..:::.;::;.~:;;;;: 7::"-,':;:'.::::;:::::::::;;';;:';::;:-~::-.;,:,;;:,:,;;:;o;,:,:;;,;;:;,,:;,..
363.70
97.95
'<.00
0.00
::d Subtotlh 465. &5
Tiki 27.70
~ TOTAl: I 493.35
-=:-- ;::.;;;==;:;::.=.;:::=~.::.-=-:.;..::::.~~~~;;..;=.:::..::;.====-=;;:;:.=-===::;-
. . .
. .'
. .
"--r.l"sii II/\NSEI,I,
1'0 BOX 146
ETTERS
FAMILY FORD.MERCURY
P/\
170 \'0111' 1l0AIl
CAIILISLE,I'A.17013
717-249,2215 I,ROO-745..tR II
"'...Q.~Dl::II"UU~"'''','''.IU',~,~.~.~''~~...,.~, RE;PAI~,,-fJ~~N~!,,P~:'~',~~,~~=;r~.~..~.~=.~-:~'e~F~~,,~=I>lil:...~, j;~~,;,' " j
VEHICLE' KEEPS _'STALtlINO-',A'r",_STO,P: .SIGN,l?,:::-:{:,:~,'::i:~:,:~~:'~:""W,":/~,::);i.~f';:1:~lrr(;:;'H~::;.;(;,:<?\.r,~~\.,'_'J., ,::i'",~: :':' ;',\ /:;1, ~(I,' I ,', ~(I'," . ,r~. ',I '
REMOVE IINDREPLACE'rAANSWI:rii: RM~,ili!I':I<:tUil~;;~~4*N~(:i';9'/Li\B,{)k' FO~ ',rilfiEU~' ...., '. ::;:: :,:,:':~;" ;'; \', .'
:~I'L CODE - DII\O. . 'C' '.' ;J'l ~7,,:;.'%,:,~,,!,~,:,:jr:;~;i'6~;;i',.,i:, "', .' 90 .O~"; , ,'i,
99 'R&RTAANS. REPLI\CE, :3:1;\,; 'I, M'.l\,.."!,:I.""~.20,,,, " 2134;00,'
99 ': ~~.C' :'T~'~T'I: ;';,':, r;,;'.~ .: ,'>.;:;! :1.<, ':~~ 7::"'\' '~.': ::', ;.t';: j{ r;:(<'~';i~'i~;'j;:-tl;':': 0' C{:'I~:';' ,: """ ,4 5'~.0 6.
99 FLUSH LINES ,,"";;37"':,,'45.00..
,', ',',' '"",.,', 414 00 .
,". "....: .,,',
9~940/1001'Nt1T;. 'IlEl{<;,' ','12,. 40
., '.' ....'j.'. i",.,
32CI ' SPI\RK'il?;..U,:',,:', ,. 'ii.
, 447/ HOl.lSINCj"}\',":,;42'33
390/A. " "ROTORA~~f ,<:/,> ,,' ili,93 "
. SK4a4/A~, ':" LINX(R):/C':;, ,\,"~,,:, ,~ 25: 55,: ',;,'.~
, '",' ,I ..; 't';:"::; '" I
!ISK484/B' LINK(L);'j'C:,::',',',,/' .":',:(;:r :,".....,'l"/:{.'.:~::~l,~~;'.,,\.>j::/:',, . J-':' (1:2B'~:1((/ II
. ~E,'~ 3.,'~.I~;':'''''':~:'(':IS ~"f~,)i.D,-,',":,~J!;~,,:'~'~l,~,,::;"~:::"L"":i':,!j'~:-"':'>~':~L::~),:?~:..,~~],~,.,.,:;:\:,;:,:,'i'.~., , ,::-; ~ ~,.,~79,;:' '.
. ." '" . . .......' , . :" , " . ;';i'~,.::.,"":':::'r:"<:):
.,. 70001ARw',',/\UTOMATIC',: "".:':,:':,"";':"',1"(",;, ...,,,...' 1312.S0
',: ' . : ~~ ~"~,; .,';3r"~',.'~~~~~~tQ::;;',:~';':;':::'~:;;~':;i}{~:'fi,/,;~,:rt ':,,: :"; '.':'; f ~,'~H'" ':;:"1
, 'sw30/il ;BULK'OIL,':, ,"..'?"',:';;',iY,\-":'::,",', ',' 6;00'
, , I' '..'.' ~ . ,~""'.,' ~',' rJ": '.', . . ..
~lfi ATF nULl< ," . :" ,'''','~':':'\'~!'~J\~8;..''.~~,::?:'.,,;':~ : 1'i;'.O(j'
.. "i " ' " '.!,.. , ,'..\ ". l, "; :'~.; ;', '.:.'~;. ,,:~ J ,I',i' -i '_,,; '-. . ;" '. "".... '.' ':',.' ;
" ", . ','\'\-... ::,',.1;.'.' ".iTOTAIi'II,PAR'tS.~'.:;"': !",,:,' ,,:.:' ';~602 ~ 62'~,
"~l'.-:O:"','\~~<"'" ......
{OVl . " ,
I.
I
1
I
I
I
FD F42Z ,Ie.
FD FSRZ,J',
FD 'FA' .,,,;-"
FD FG' ,I
FD WREX.
m XO'/
FD,XT'~' I.
Fe
FD AGSP
Fe DHE
FD DRE
FD F32Z
FD F32Z'
".',
"" ~.; < ~ ' '. ..:,;, ':
,::".,i\,\: I.
;~" ,l ,:., ' ; I';'"
',',-":.'
:'1\'
"'21;~:
."".,'..".-
2'13'/'62+
320'00+
REPAIR TYPE
002
2 lil ~'l' 62*
(: {
"#"'('~..'
~.d\\ \'.D
\) \ \, \
.,~
j).
<Ii..,."
,"
PLAINTIFF'S
EXHIBIT
F"
'<e \..~(
J
.~', ",:, ' 1-"
OM _nur or .lkV%eUII):t1twli:. '% t1tlt.lin:turin TIlAt,nri.t
HlPOIU(l1'JOJIl eO!tTAJIQ:D, t11~ltINn ACCO'IliTI: UNLI:I.& OTl'(IJnl'JU
UOilftl. !'cnVJCUDUOSIltD WrJ:1l J'ltiro~b_ AT,'tIO,CftUOC TO~
()IIIq"',ruUMU NO lNtlJc::A'r%bM ....ON THI',u'Uswccc,or,:'t'-K1 ':
VKIIshi'Qa OTII~nttn;', ,Tu:r I.itT rMr ..r;Arj:.t:D"o~nrL:.a:D'..
t11ftJU trllCU.lHW.J:Ii:II.cOtiItteTtO'.t~ ili:Mkt tritR'JJit,\
J.CCUJIN1', Nla~s~;p;~. o~ Nl'i:!~I" ~:~: t.J1~(lI\Di:' ,utPcij;.~~~":~,i~t
calM 'A..U ,AvUi.U.LI roa! 11', .1'tU- n.tM ~. l:l.l.'tl' or..,,.no:lff
MOTUleATJOIf, ).T '11l1 '. 1:I:1l\i1i:h1o, " ~U1.tJl.' roa:h'(;ri.eTJci.(if~
tWfttncTUUA'1 uruu..ttT~Trvi.: ' .... ,." ','
414,00
lG02,62
.00
.00
2016.62
,00
121.00
,STATEMENT OF.IIISCL.'IIMElI
'tK~"rACroul"KAAWq:T' CoN.-rnvru ALL or
r~~' ~~7.~~,~:"i,!~,l1ii'~CT!O.~Ri, ru.Lt/"
or, TfI:att,.tH:/U"EN,;...TIlJ:.IJI:WAIl.'t1t1tUf",. ."
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to""le~~~~,ir~Mr',Liuti.sn x.' . . *1) -ffi 1ilnti f1?!.')'
COMnCt'Jo.'.ltii:~1MU:.iW.or ~1I. ..I' ''''_ -.. . ,,_ 04. "",'
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,00
(l\.llmn,. r>U,'.l'P.l;'lln-'l. tlJ./IAG'" IlP "n:rtwflltrO l'r.pr.0M lr>U'1:1
>
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\
. .-
. ...
. ....
LISA III1NSEJ,L
PO BOX 146
ETTERS
FAMILY FORD.MERCURY
PA
170 VOIIK 1I0AI>
CAIII.ISI.E,I'A.170\3
717-249-2215 I-ROO.i"5~4H II
,,"i";>T',;"-""U"R''''\', '!A"K' E" ,,""''''''O'OE' I:J"";',""\"",;,,,,,,,,,,,,,, ,",'... '" "
~',;~'l~"i,".li"~n:,~...j;"lr;~!""~r~,,.. \1,::'1'': ':'!!.' ,_ ~ ".:p'1A'~,':Jj.~-;,!..~ '" ..,' ':.. ,~.I~':'I",\'';;"40'~;':\'j~1i'/:":,;'':\~N.,, !:':::~f~;~y,::j)~:~:'.
12/30/98 ~4 FD PRBE wlIITE
~EllViGEi>Atli':i:' i'NOTiFiED,:,'I,"svt:fAri ;,liY';ttO~{j!jEDIi 'l'.E[jThiil'i:;'J-'.rLJCENsli:.,' iF'" ;'RATE;!. ':. FA Vl\mN"I' ~:<';.i.NV:I)'ATF;" ",
'. .', :,,': .,.'. h(~ .,./ .:1.......1' ,.' _,,'-,:,_ _.oi?ir. ,,,.. _.,_.. '~,". t., ::' .~, "i_ \0':' ".,~,17.- .:.'l," 'r,.',., J \,,_!.;r.''-;.I! ~.' ',I 'co'.:-.",.: .~,"J., ~."'" ,..' ....." ,....." ~., .'" /"f co, "'.;-..,' tl', l:'l'~,,,,,,., '/'_ ,...'~ ("'.. t" j,~ ," , I, ~ ,. " r.. 1 \, ~~,
00/00/00 00/00/00 36 00/00/00 00,00 PFL311 45.00 01 01/07/99
.'-;11' 'O"-'lN' U' M""lJ-ER" ,'h'~~l"~'~~~'i I.":~~'~ ':r'.i.X"~ 'I'D'" 'c:;"~';~"""!.;;':
/", "",,'.(,',~l.: I,' ",J;:-''''-', ",h!~ ~~ '; ,:~~": :~ "~!;' :";:~,, ".,','" '~:.~':r;'::"':
:. \;,-i::,:r~.'(:':JIP~IE:::P.i:lONEi:~~~r~::;1~)'I" UUSINESS i"J'6N'~':;~il~'r
I .' j ~, ,,"_, ...,." ".;, ')'II.;L,'~.l',~~ ~I,W~":.',,,'~"".: ';,: .,," ..~" ','; ,..; ,.,...;.\.i:~, '.< 'to ,\
932 2914
126207
="'=...=..=~===-===~==::.======".""==...""""... REPAIR LINE 0,1,' ..""'.....n.==...=~==:===n=a..=
STALLS OUT AT STOPS
CUST PAYS PART ONLY
BILL CODE
99
.,.'1'
C
RPL n.'T GSK
52
M A
TOTAL
3.00
LABOR
1
PARTS
135.00
135.00
31. 58
< n.5B
FD F52Z /
94.13/AA
KIT - GAS
TOTAll
..~....a RECOMMENDED MAINTENANCE REPAIR
PA 5/1
RECOMMENDED MAINTENANCE RR 9/32 LR 732
BILL CODE - C
14 PA 5/1
LINE 02 ~s..==a.====a~...a..a=
.BO
LABOR
1
2
PARTS
19.00
19.00
3.35
26.66
30.01
52
MA
TOTAL
FD
FD
/
/
906/
3497/
BULB
BULBS
TOTAL
c=========.=====~==.c=.===c=.===
REPAIR LINE' 03' 1:~''''~=.=='''====IC==''':::'='''.=
REPLACE TWO BULBS
BILL CODE - C
99 RPL BULB
52
12.00
12.00
M A .40
TOTAL LABOR
135.CO REPAIR TYPE -
Rl
OISCOUNT AMOUNT -
I
PLAINTIFF'S
EXHIBIT
(1"
,>" \ .,<;: \
OH elKALF or S&~VJCJNQ OLl1X~, : H~R~~r CtFlIrT TKAt TH~
J~ro~TIOM oo~~rNtD HtNrOM IS ACCURATI UWLEGS OTK~~~ltl
liS","" GUVICU DIt.5CU"BtD Wl:U ru_rmU4D ~T 1I0 C!Wl.1l1 'to.
a..Nn. TD:U 10.1 ..0 JttmlCATIOH f)l.CH r.zl J"rrUJiJ.IlCl: or TK1
V'lJUCLK Oil cmrUWIU.. TUT ANY Fl..';' I\.I.U,Ul_tD Oil UI'Ut.CtD
tJND"~ TKlI CU.I" Il.AD .'nll ~cnD tM AJl'I WAI "12'11 ANJ
"-CCJO~I4'T, mOLJGENC. Oll "nu&!. UCOIUJ' ,tI,..OJfTUIO 'In
cu.t" .u..I AVA:t.J.!:It.I: roll HI n."" f1totC TIll till" or U,JHtlrt
NOTJrICl\~I~ AT ~~ &I~VJCJ~ ~1~1l roll tKCrlt.CTJOM eJ
tu.NlIrACTOJU.Il.'S Il.IPIlItElrt",TJVI,
STA'FEMENT OF IlISCLAIMEIt, J:.AilOlI'A~iOu~T::.
TMa: r~CTOn WMMNTJ C(lNCTJTUTU ALL 0,.
'H. ........TI.. .m ...r.C'!' TO ... ."'~' :rAiri:$,AMOUJ'o1t(,f",
OJ' "t'lJ' ITDttrTEN'. TP:I a;uUIII fl:Utllt i;,' "
u.,.n&&u DUcUJHS ALL 100UUTIU I1Ttln;:"U$(\SAI~f:S"
"VUllo' 011 tl>Ir1.IED, JNCLUDING &Nt INI'LUD :.MA1:Ek1Al~S';i;,~'l.t:,:':':
""Il)U.KTt' or MUl;C1UJt1'UILtorr Oil r1~'.u .,. ...,. ," .,~ .J ..
t"OR .. ,>>TJCQI.U 1'1.1u>of';t:. Uu.U NUTIlr.l!1 ';,iOl\Jla; tnARG'I~f'~
ASlJtJII><<l MOI\ AlJ'Mlot'.fUI NIT OTH't11 f'UIIO'K ,'.. '. . . .. .
TO ..UUHa i"U1l IT Iotfr l.1'.Il.ILITr III '.DEotJC11DLE,~,:,; ';,
cotnU.C'I'IOM' 'lflTIl 'nil S:ALI: or "rIlU ., -. " "
lTt:Mlfn:HS, f'SAL'ES'TA..X;.~.'I<'''-C
Cllf.'rt,,-n:.. f:)(ltU"",'''' Ol'UER 1',\ \"" ;;
166.00
61.59
, CO
.00
227,59
,00
s,!:.!>
.00
Irllill~N l1r.llt,rr.f;rllr....t. H.I.Illlr.r." n,. M"TH"FJU" !'IF!"'" ll''-Tfl
_"................."" ft""
~f\. 14
>
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... .
. .. .
. . .
EXHIBIT
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DOBIS & REILLY; P.A.
ATTORNEYS AT LAW
326 SOUTH LIVINGSTON AVENUE
LIVINGSTON, NEw JERSEY 0703P
BERNARD A. LCROE+
.JAMES S. DOBIS.
MARY E, FRIEDBERG
PAUL K. RUSSELL"
..JAMES p, PETERSON"
-"LSO MeMBER Of' N.Y, "NO PA. BARS
.....LSO ME.MBtR OF PA. BAR
+cERTIFIED CIVIL TRIAL ATTORNEY
19731740-2474
TnE""'X &731 740-2484
Emeit: dobnrOlllyOaol.com
NEW YORK OFFICE:
1317 THIRD AVENUE
SUITE roo
NEW YORK, NEW YORK 10021
12121593.3310
PENNSYLVANIA OFFICE
5494 PERKIOMEN AVENUE *313
READING, PENNS YLVANIA 19606
1610) 669-S698
OF' COUNSEL
FRANCIS J. REILLY
June 1, 1999
Bradley A. SChutjer, Esq.
KILLIAN & GEPHART
218 Pine Street, Box 886
Harrisburg, PA 17108-0886
RE: Hansell v. Ford, et al.
Dear Mr. Schutjer:
We would request a thirty (30) day extension for Ford Motor Company to file an Answer
to the plaintiffs Complaint. If you have any additional documentation. other than the repair
orders attached to plaintiffs Complaint, which you believe would be helpful in our evaluation of
this case, I would ask you to forward it, together with plaintiffs settlement demand.
Kindly acknowledge, by signing a copy of this letter and returning it to my office in the
self-addressed stamped envelope provided, that the tenus of this letter are acceptable to you.
Thank you for your courtesy in this matter.
Very l!'Vly rljrs, ,
>~.(~ a '{
JAMES S. DOBIS
By:
DATED:
and therefore, it can neither admit nor deny this allegation.
10. Ford admits a copy of the repair invoice is attached, but denies the balance
of the allegations contained in this paragraph.
11. Ford admits a copy of the repair invoice is attached, but denies the balance
of the allegations contained in this paragraph.
12. Ford admits a copy of the repair invoice is attached, but denies the balance
of the allegations contained in this paragraph.
13. Ford admits a copy of the repair invoice is auached, but denies the balance
of the allegations contained in this paragraph.
14. Ford admits a copy of the repair invoice is attached, but denies the balance
of the allegations contained in this paragraph.
15. Denied.
16. Dcnied.
AS.j'O COUNT I
17. Ford repeats and reiterates its answers to the allegations of paragraphs 1 . 16
with full force and effect as though more fully set forth.
18. Admitted.
19. Admitted.
20. Admitted.
21. Denied.
22. Denied.
23. Admitted.
24. Denied.
AS TO COUNT II
25. Ford repeats and reiterates its answers to the allegations of paragraphs 1.24
with full force and effect as though more fully set forth.
26. Denied.
27. Admitted.
28. Ford denies that fitness for a particular purpose would be covered under any
warranty from Ford Motor Company.
29. Denied.
30. Denied.
31. Denied.
AS TO COUNT III
32. Ford repeats and reiterates its answers to the alIegations of paragraphs 1 . 31
with full force and effect as though more fully set forth.
33. Admitted.
34. Denied.
35. Admitted.
NEW MATTER
36. The alleged non-conformity, defect or condition does not substantially impair
the use, value or safety of the vehicle.
37. Plaintiff failed to file a Complaint within the time prescribed by the applicable
Statute of Umitations.
38. The warranty given to the plaintiff at the time of sale has expired by its
express terms and conditions.
, (~' ;
THE LAW FIRht OF
KILLIAN 8cGEPHART
2lel"l;Nk n"rr;T" ~
... O. .O,l 88. .
.HARR.ISBURG. PENNSYLVANIA.17l0e.oaee
OR I GIN A ERTIF:'ED =:r
, : -",:\." ,'" ,:, :.:' :::. ~:,- '~,'",':'.::'~" ~: .: ,::.;.: -"':-:.:,i~",:-~;;J.:~:~.~~"':;~:';':")",, ::;'~;:,:~.:.~~. r:'::'\~:':~:",:,."': :',:,,;.;,'.-,':.;,> ~:~::.,:}. '.':"; _',:,:i,,: ',:
"-
,
LISA A. HANSELL
P. O. Box 146
Etters, PA 17319
IN THE COURT OF COMMON PLEAS OF
CUMBERLAND COUNTY, PENNSYLVANIA
v.
NO. 99-2721
THE FORD MOTOR COMPANY
c/o CT Corporation
1635 Market Street
Philadelphia, PA 19103
and
.
.
CIVIL ACTION - LAW
FAMILY FORD-MERCURY, INC.
170 York Road :
Carlisle, PA 17013
PLAINTIFF'S RESPONSE TO NEW MATTER OF
DEFENDANT FORD MOTOR COMPANY
AND NOW, comes Plaintiff, Lisa A. Hansell, by and through her
counsel, Killian & Gephart, and does he.reby respond to the New
Matter of Defendant Ford Motor Company, as follows:
36. . Denied. As stated in the Complaint, the non-conformities
in the instant action relate to a defective overdrive light,
defective filters and plugs, defective transmission and defective
intake valve and gasket head that substanti.ally impair the use,
value and safety of the subject vehicle.
37. Neither admitted nor denied. This paragraph contains a
conclusion of law to which no response is required.
By way of
further answer, it is averred that Plaintiff's claims are not time-
barred because they fell well within the applicable statute of
limitations. Actions under the MagnusonhMoss '~ct may be brought
within four years of the discovery of a defect. Actions arising
under the Unfair Trade Practices Law may be brought within six
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CERTIFICATE OF SERVICE
I do certify that I served a true and correct copy of the
within document upon the following by depositing a copy of same in
the United States mail, postage prepaid, addressed as follows:
For Ford Motor Corporation:
James S. Dobis, Esquire
Dobis & Reilly, P.A.
326 South Livingston Avenue
Livingston, NJ 07039
-7
V
Br. dley . Sc Esquire
~{llian & Ge rt
218 Pine Street
P. O. Box 886
Harrisburg, PA 17108-0886
(717) 232-1851
Dated: 07/13/99
Attorneys for Lisa A. Hansell
LISA A. HANSELL,
l'lnintiff
: IN THE COURT OF COMMON PLEAS
: CUMBERLAND COUNTY,I'ENNSYLV ANIA
v.
NO. 99-2721 CIVIL
THE FORI> MOTOR COMI' ANY nnd
FAMILY FORD-MERCURY,INC.,
Dcfcndnnts
CIVIL ACTION - LAW
I>EFENDANT FAMILY FORD'S
ANSWER WITH NEW MATTER AND COUNTER-CLAIM
COMES NOW, Defendant, Family Ford-Mercury, Inc., by and through its attorney, John
F. Lyons, Esquire, and respectfully represents and avers as follows:
I. Admittcd.
2. Admitted.
3. Admitted.
4. Admitted_
5. Admitted.
6. Admitted.
7. Denied. The
Defendant specifically denies any misrepresentations about the
particular vehicle were made by it, its agents or employees to Plaintiff. Defe;]dant specifically
denies that the vehick could not be used for the purposes intended by Plaintiff as Plaintiff
continued to use the vehicle I'll' a period in excess of lour years after the purchase and drove the
\'ehicle in excess of the extcnded warranty mileage of 75,000 miles, It is further denied that the
\'Chicle is wonhless as Ddcndalll believes. and therclore avers. that Plaintiff has continually
operated :Ind continues to operate and use the vehicle I'll' the purpose for which she intended at
the time of acquisition. By way of further denial, l)elendant incorporates by reference thercto
ils <\vel'lnents as set forth in New Matter and Counter-Claim as hereinaller set forth.
R. Admitted in parI and denicd in part. It is admillcd that Plaintiff brought the
vehicle to Dcfendant's flleility for scrvice and that the mileage at the time was approximately
33.681 miles. It is dcnied that a repair attempt was made to remedy a condition in which
overdrive light was blinking. To the contrary, as set forth on the copy of the repair invoice
attached to Plaintilrs Complaint and marked as Exhibit "C", Plaintiff requestcd and received
routinc maintcnancc in thc nature of an oil and filter change, State inspection and a jumper wire
was installed at the fuel pump relay in response to a factory recall. By way of further denial.
Defendant bcliews. and thercfore avers, that this was the first service in the nature of an oil and
filter change performed on the vehicle since Plaintiff purchased the vehicle approximately scven
months previously and that Plaintiff drove the vehicle approximately 14,000 miles wilhout
changing the oil and filter or performing other routine and necessary maintenance in the interim.
By way of further dcnial. Delclldallt incorporah:s the averments of its New Maner and Coulller-
Claim herein by reference thereto.
9. Denied. Defendant denies that it was contacted verbally by Plaintiff about ongoing
difJicultics with a blinking overdrive light. By way of furthcr dcnial. Dc1endant avers that
Plaintiff failed to bring thc \'chicle 10 Dc1cndant to have the vchicle examined. serviced or
rcpaired during thc avelTed pcriod of time.
10, Admith:J in part and dcnied in part. It is adlllillcd that Plaintiff hrought her
\'chicle to Dc1cndant fi.1r sl'r\'ieing on or about Octoher 17. 1996. and that thc \'chicle's odomctcr
~
showcd 51.353 milcs. It is flll'lhcr admilled thaI I'laimiff complained of rough idling and lack
of powcr and that rcpairs wcrc madc in thc naturc of replacing filtcrs and plugs. To thc cxtent
that paragraph 10 implics that any repairs performcd wcre for a "non-conformity" or sccond
allcmptto rcpair a "non-conformity" as dcfined by statutc. it is denied, By way of further denial,
Defendant believes, and therefore avers. that Plaintiff failed to perform routine maintenance or
repairs in thc nature of changing of oil or filtcrs in the intervening time from the last servicing
of the vehicle by Defendant which occurred almost 12 months prior and that Plaintiff drove the
vehicle approximately ] 8,000 miles in the interim, By way of further denial, Defendant
incorporates the averments of its New Maller and Counter-Claim set forth hereinafter as if fully
set forth herein,
II. Admitted in part and denied in part. It is admitted that Plaintiff sought repairs to
the vehicle on or about January 28. 1998. It is further admitted that the vehicle odometer showed
79.167 milcs and that the vehicle was then out of warranty. It is denied that such repairs and
services were Jll~rformed by Defendant. Rathcr. as sct forlh on the copy of the invoice attached
as Exhibit "E" to Plaintiffs Complaint. the rcpairs and scrvices werc pcrformed by Autocamp
Tire & Auto. Dcfcndant. aftcr reasonable in\'Cstigation, is without sunicient information to form
a belief as to thc truth of thc avermcnt as to thc naturc of the complaints which caused Plaintiff
to seck scrvicc aud rcpair from AUlocamp Tire & Auto and strict proof thereof is demand cd at
trial. By way of furthcr denial. Defendant belicves. and therefore avers. that Plaintiff failed to
have routinc serviec and maintenance performed on the vehicle silKe thc Octobcr 17. 1996.
service perl,)J'JlIed hy Deli.:nualll. a period in exccss of one year and that l'lailllifj' drove the
3
vchiclc an additional 27.X 14 milcs in thc intcrim. By way 01' furthcr dcnial. Dcfendant
incorporalcs hy refcrcnec thercto thc avcrmcnts 01' its Ncw Mattcr and Countcr-Claim as
hcrcinaHcr sct limh.
12. Dcnied as statcd. Aftcr rcasonablc investigation. Dcfendant is without sufficicnt
information to form a bclicf as tothc truth ofthc avcrmcntthatl'laintifrs vehicll) bcgan stalling
when idling in Novcmber of 199X and strict proof thcreof is dcmandcd at trial. It is admitted that
PlaiJ1lifJ: upon prescnting thc vchiclc fill' diagnosis to Dcfcndant. on or about Dcccmber I. 1998.
was adviscd that thc vchicle' s transmission requircd rcplacemcnt. It is further admitted that the
odometer at that timc showcd 99.406 miles. By way of denial. Defendant avers that the vehicle
was no longer eovercd by the cxprcss writtcn warranty cxtcnded by Defcndant, Ford Motors.
Dcfcndant bclicves. and thcrcfore avcrs. thatl'laintifi'nlilell to have routine. pcriodic maintenance
and servicc pcrformed on the vehiclc fi'om January 28. 199X. a pcriod of tcn months. despite
driving the vchicle ovcr 20.000 miles during thc timc pcriod. Dcfcndant belicvcs, and therefore
aver,. that thc rcpair attcmpts by Autocamp Tirc & Auto and thc lack of pcriodic. routine
maintcnancc and servicc wcrc thc cause ofthc vehiclc's transmission failurc, By way of further
denial. Dcfcndant Family Ford incorporatl~s by refercncc thcrcto the avcrmcnts set forth in its
New 1\latter and Countcr-Claim_
13, Denied as statcd. It is admillcd that a repair to the vehicle IVas made on Dccember
30. J'NS and that thc \chiclc's odometer indicatcd 99.54X miles as thc mileagc. It is furthcr
admittcd that Defendant repain:d the \'<:hicle hy replacing the intake vahc gaskct. By way of
denial. Defendant beliews. and therc!,\!'c awrs. that I'laillliff f:lilcd to properly maintain and
4
:20. Dcnicd as stated, It is admilled that the terllls of the express wrillen warranty
covered certain repairs. It is denied that all repairs or serviccs to the vehicle IVere covered. By
way of further denial. Defendant ineorporates that averments of its NeIV Matter and Counter-
Claim herein by reference thereto.
2 I. Denicd as stated. It is denied that repair attempts were ineffectivc. Rathcr,
Dcfcndant madc effective rcpairs when rcquested by Plaintiff. Due to the extensivc use of the
vehicle by Plaintiff and the lack of periodic routine maintenance, the vchiclc was in extrcmcly
poor condition in Dccember, 1998. requiring extcnsive repairs to corrcct multiplc problems. By
way of further dcnial, Defendant incorporates the avermcnts of its Ncw Mallcr and Countcr-Claim
by rcfcrcncc thcrcto.
22. Dcnied. Paragraph 22 of Plaintiff- s Complaint constitutcs a conclusion of law to
which no rcsponse is required. In the event that a response is required, Defendant dcnics that it
breached the terms of the express written warranty. By way of furthcr denial. Defendant
believcs, and thercfore avers, that Plaintiff failed to perform periodic routine maintcnance on thc
vehiclc and that the malfunctions of which PlaintilT complains occurrcd aftcr thc expiration of
thc written warranty.
~,
_.).
Admillcd.
24. Denied as stated. Paragraph 24 contains a conclusion of law to which no
responsive pleading is n:quircd,
WHEREFORE. Dcfendant respectfully requests that the prayer of PlaintifThe denied and
,iudgmclll he entered in its favor against Plaintiff: plus cosls of suit.
(,
To the contrary. as avcrrcd by Plaintiff in her Complailll. Plaintiff eJ1\ered into an express
warranty with Defendant. Ford Motor Company. Inc"
34, Denied, The avcrmelll of paragraph 34 is a conclusion of law to which no
responsive pleading is required, Should a responsive pleading be deemed necessary. Defendant
denies that it fililed to comply with thc tcrms of any wrillenwarranty, that it acted in a reckless.
wantoll or willful manner, or that any of its actions constituted an unfair method of competition.
35. Admitted,
WHEREFORE. Defendant respectfully requests your Honorable Court deny th(~ prayer
of Plaillliffand elller judgment in its favor against Plaintiff and award Defendant its costs of suit.
NEW MATTER
36. Defendant incorporates by reference thereto the avermellts of paragraphs I through
35 of its Answer with New Matter and Counter-Claim by rcference thercto.
37. The Plaintiff fails to aver facts sufficient to set forth a cause-of~action against
DcfendaJ1\. Family Ford,
38. Some or all ofPlaintifrs claims arc barred by the applicable Statutes of Limitation
pertaining to such actions,
39. At the timc of thc purchasc. Plaintiff relied 011 hcr own ski.ll or judgmcnt In
dcciding to purchase thc whicle.
40. AI thc timc of the purchase. thc vchiclc was lit Illr thc ordinary purposes f'Jr which
passcngcr \'chicl,'s :1:"\: uscd_
()
41. Plaintiff: her agents or permillees. operated the vehicle from April 17, 1995 until
Decemher I. I 9911.
42. Plaintiff. her ugents or permittees. operated the vchicle 79.984 mil"s during the
period April 17. 1995 through December I. 1998,
43. Defendant believes. and therefore avers. that Plaintiff changed the oil and filter on
the vehicle only on Novcmber 14, 1995. October, 1996 and January 28, 1998. at odometer
mileages of 33.681 miles. 51.353 miles and 79.167 miles. respectively.
44. Plaintiff had services performed on the vehicle on January 28. 1998 by Autocamp
Tire & Auto which included draining and filling the transmission.
45. Between April 17.1995 and January 28. 1998. Plaintiff failed to have the vehicle's
transmission lluid changed,
46. Between October 17. 19<)6 and January 28.1998. Plaintiff failed to have any
maintenance. services or repairs performed on the vehicle by Defendant.
47. Defendant is a dealer of new and used motor vehicles.
411. Dc!endant docs not manufacture new motor vehicles.
49. Defendant is not a warrantor under the terms of the express warranty rc!ereneed
in paragraph 6 or Exhibit "13" of Plaintiffs Complaint.
50_ Plaintiff ahused the vehicle.
51, Plaintiff neglected the vehicle.
52, The expn:ss warranty given hy Ford MOlor Company. Inc,. at the time of the sale
expired hy its express terms and conditions_
10
NEW MATTER l'llHSllANT TO RllLE 2252(d) OF TBE I'ENNSYLV ANIA
IUlLES OF CIViL I'ROCEI>lJRE
53, Defendant incorporall's the averments of paragraphs I through 52 of its Answer
with New Matter and Counter-Claim herein by reference thercto,
54, Defendant avers that if Plaintiff sustained any damages as alleged in her
Complaint. such damages were due solely to the actions or omissions of Defendant. Ford Motor
Company. and were not due to any actions or omissions of Defendant or its agents. servants or
employees acting within the scope of their employment.
55. Defendant. Ford Motor Company. is alone liable to Plaintiff: or jointly and/or
severally liable to the Plaintiff along with Dclendunt or liable over to Dclendant for contribution
and/or indemnification.
WHEREFORE. Defendant. Family Ford. requests that judgment be entered in its favor.
together with costs and fees incurred in defense of this action. and that if there is any liability
to Plaintiff. Defendant. Ford Motor Company. be found solely liable and/or jointly and severally
liable. Dcf'endant. Family Ford. limher demands that if nny verdict is int'lIrred by Plaintiff that
judgment be enll:red in its f:wor over and against Defendant. Ford Motor Company. by way of
contribution and indemnifit'ation. together with an award of reasonable attorJJey"s fees. costs and
sllch other and further relief as this Court deems appropriat'~.
Cot INTER-CLAIM
FAMILY FORn-MERCllRY. IN.. V. USA HANSELL
5(,. Dcf'endant incorporates the avermcnts of paragraphs I through 55 of its Answer
with Ne\\' l\latter herein hy referent'e tht'relo,
II
57. Defendant. Family Ford-Mercury, Inc.. is a Pennsylvania Business CorpoJ'illion
with its principal place of business at 170 York Road, Carlisle, Cumberland County. Pennsylvania
17013.
58.
Plaintiff, Lisa Hansell. is an adult individual with a last known address of P.O.
Box 146. Etters. Pennsylvania 17319.
59. Plaintiff requested that Defendant perform repairs on her motor vehicle.
60. Said repairs were in the nature of repair and replacement of the transmission for
Plaintifr s 1994 Ford Probc vehicle.
61. The rcpairs werc performed in a good and workmanlike manner on or about
December I. 1998 through Deccmbcr 17.1998.
62. PlaintilT has Jailed to pay the agreed upon amount for the repairs.
63. Plaintiff is liable to Defendant in the amount 01'$2.457.62 as a result of her failure
to pay Dc1cndant lor the repairs performed on her motor vehicle.
64. Further repairs to the vehicle were requircd on December 28. 1998. involving
replacement of a valvc gaskct.
65. Plaintiff has refuscd to pay the amount duc for said repairs owing to Dcfcndant
in thc amount of $321.28.
66. Dcspite dcmand. Plaintiff refuscs to pay to Dc!cndant the amounts owcd for the
rcpairs to her ,'ehicle of $2.788.90. plus interest thereon from December 30. 1998.
WHEREFORE. Dc!cndant dcmandsjudgment be entered in its favor and against Plaintiff
on DelCndam's Counter.Claim in the amount of $2.788.90. together with court costs and fees.
12
or that in thc evcnt that Plaintiff has judgment against Delcndant on Plaintiffs cause-ot~action.
thatjudgmcnt bc set off to thc extent that Plaintiffs judgmcnt cxceeds Delendant's rccovery on
this claim.
Datc: R - ~3 -?~_
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VERIFICATION
I, Mark Danowitz, President of Family Ford-Mercury, Inc.,
being authorized to make such verification, do hereby verify that
the statements made in this Pleading are true and correct. I
understand that false statements herein are made subject to the
penalties of 18 Pa.C.S. Section 4904, relating to unsworn
falsification to authorities.
Family Ford-Mercury, Inc.
...,,-
Date:
By:
MARK