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Rosalinde H.Marzluft `� ro � `�.''
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105 Carolyn St. ' .' �, o ' `��
Harrisburg PA 17112 ` ' ° � ', `,
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06 Nov 2014 �; rv �' �
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Register of Wills �O
1 Courthouse Sq.
Carlisle PA 17013
Subject: PA Inheritance Ta.�c
File No. 21
CAN 14158111
Gentlemen:
In regard to the above cited request for payment of inheritance tax on a CD that was
opened in my name with my mother(Magdalena Marzluft)as beneficiary, for some
unknown reason the Santander Bank erroneously reported this CD as being in my
deceased mother's estate with me in trust.
I have continually been in contact with your office(Colton),two Santander Branch
Offices,the Santander(legal)IRA Office(Nicole) and the Santander Customer Service
Office in an attempt to resolve this issue to no avail Branch POCs as follows:
Craig(no last name) at the Jonestown Rd. Harrisburg of�ice @ Santander from 17
Oct through 31 Oct;he advised that I cali their legai of�ice which I did and was told they
need documentation from the Branch office.
Chris Donsbach at the New Cumberland office @ Santander from 31 Oct through
06 Nov;he advised that I call their Customer Service line which I did and was told they
would not be able to help me and upon trying to base with Mr. Donsbach again,he
avoided my calls by having me leave messages because he was either on the phone, in a
meeting or out of the office,and today I was told he would be out until 17 Nov 2014.
Ike Crosson 06 Nov at the Jonestown Rd. Harrisburg office agreed to help out
today and I am currently waiting on him to further research this and I am to ca11 him back
on Monda.y, 10 Nov 2014.
As you can imagine I am totally frustrated at this time and am hoping to receive some
kind of resolution on this matter and request that I not be charged in the interim since
your originalletter dated 23 Oct 2014 advised that I would be considered delinquent as of
09 Nov 2014 if payment is not made.
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Your consideration and patience in this matter would be greatly appreciated.
Very respectfully,
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R.H.Marzluft
Cc: Bureau of Individual Taxes
Santander Bank Harrisburg PA(717)545-3771
Santander Bank New Cumberland PA(717)774-4555
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