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Home My WebLink About02-2499MATTHEW and SHERRY L. BYERLY, 33 Spring Garden Estates Carlisle, PA 17013 Plaintiffs, V. DAIMLER-CHRYSLER CORPORATION, c/o CT Corporation System 1515 Market Street Suite 1210 : IN THE COURT OF COMMON PLEAS OF : CUMBERLAND COUNTY, PENNSYLVANIA CIVIL ACTION -LAW NO. 02- 2 v g q Philadelphia, PA 19102 JURY TRIAL DEMANDED Defendant PRAECIPE FOR A WRIT OF SUMMONS TO: CURTIS R. LONG, PROTHONOTARY Please enter my appearance on behalf of the Plaintiffs, Matthew and Sherry L. Byerly. Please issue a Writ of Summons upon the Defendant, Daimler-Chrysler Corporation. Please have the Sheriff serve the Defendant at the following address: DAIMLER-CHRYSLER CORPORATION C/O CT CORPORATION SYSTEM 1515 Market Street Suite 1210 Philadelphia, PA 19102 Respectfully, submitted IRWIN, McINIIGHT & HUGHES By' ? ?` ??L ?Douglas G. filler, Esquire o fret Street Carlisle, PA 17013 (717) 249-2353 Date: May 20, 2002 Supreme Court I.D. No 83776 To: Daimler-Chrysler Corporation You are hereby notified that Matthew and Sherry Byerly, the Plaintiffs, have commenced an action against you which you are required to defend or a default judgment may be entered against you. Date: -2/ , 2002 l U.A? j ) PROTHONOTARY By: CL,. (2, DEPUTY' C? o `, C ra -n _' -? _, ? ?. ^ ?r \ ' C.7 "? C . i t?...y{ Q - ? h w ? N C t n ? j ,? ?' `'? ? w ? SHERIFF'S RETURN - OUT OF COUNTY .CASE-NO: 2002-02499 P COMMONWEALTH OF PENNSYLVANIA: COUNTY OF CUMBERLAND BYERLY MATTHEW ET AL VS DAIMLER-CHRYSLER CORPORATION R. Thomas Kline , Sheriff or Deputy Sheriff who being duly sworn according to law, says, that he made a diligent search and and inquiry for the within named DEFENDANT , to wit: DAIMILLER-CHRYSLER CORPORATION but was unable to locate Them in his bailiwick. He therefore deputized the sheriff of PHILADELPHIA County, Pennsylvania, to serve the within WRIT OF SUMMONS On July 1st , 2002 , this office was in receipt of the attached return from PHILADELPHIA Sheriff's Costs: So answer . -> Docketing 18.00 Out of County 9.00 Surcharge 10.00 R./Thomas Kline Dep Philadelphia 116.00 Sheriff of Cumberland County .00 153.00 07/01/2002 IRWIN MCKNIGHT HUGHES Sworn and subscribed to before me this day of .2&oz A.D. --h ;0,- , ProthorYo y Sheriff's No. 10675 Plaintiff. MATTHEW AND SHERRY L. BYERLY Vs. Defendant: DAIMLER-CHRYSLER CORP., c/o c.t. corp. suite 1210- 1515 Market Street PHILADELPHIA Court Name: COMMON PLEAS PA County Name: 'CUMBERLAND Case No. 02-2499 2499 COMMONWEALTH OF PENNSYLVANIA: SS: COUNTY OF PHILADELPHIA That on (0' 1 () - 0 AFFIDAVIT OF SERVICE at i f: 46 i` 'p.m. service of County Foreign Writ was made upon DAIMLER-CHRYSLER CORP., c/o c.t. corp. by serving to and leaving with: NOYI -1 ?tcr r v 1? at: 615 v? a ,' IGe fi S11 She. /z / o in the City and Count of Philadelphia, Commonwealth of Pennsylvania. NOT FOUND: That on at a.m. /p.m. service was not made because: ? Moved ? No answer ? Expired ? Unknown ? Vacant ? Other CGA/?P 5 Al 1111A ocess Server/ 4CometeutAdult Sw + to and subscribed to before me this /LLG?+r 1_6lday of , 2002. _Jp (1? eriff, Philadelphia County Notary Public VY OTARIAL a NPW* LA=,MWW9E&1x1 ,_.Ma 4 In The Court of Common Pleas of Cumberland County, Pennsylvania Matthew Byerly et al VS. Daimler Chrysler Corporation SERVE: sane No. 02 2499 civil Now, _ May 23, 2002 , I, SHERIFF OF CUMBERLAND COUNTY, PA, do hereby deputize the Sheriff of Philadelphia County to execute this Writ, this deputation being made at the request and risk of the Plaintiff. Sheriff of Cumberland County, PA Affidavit of Service Now, within upon at by handing to _ a 20_, at o'clock M. served the copy of the original and made known to the contents thereof. So answers, Sheriff of Sworn and subscribed before me this _ day of 20 COSTS SERVICE MILEAGE _ AFFIDAVIT County, PA MATTHEW and SHERRY L. BYERLY, : IN THE COURT OF COMMON PLEAS OF Plaintiffs : CUMBERLAND COUNTY V. CIVIL ACTION -LAW DAIMLER-CHRYSLER : NO. 02 - 2499 CORPORATION, Defendant JURY TRIAL DEMANDED PLAINTIFF'S MOTION TO COMPEL DEFENDANT TO PRODUCE DOCUMENTS AND NOW this 21St day of October, 2002, come the Plaintiffs, MATTHEW AND SHERRY L. BYERLY, by and through his attorneys, Irwin, McKnight & Hughes, and hereby moves this Court to enter an Order pursuant to Pa.R.C.P. No. 4019, directing Defendant, DAIMLER-CHRYSLER CORPORATION, to answer Plaintiffs' requests to produce documents or suffer sanctions, and in support thereof avers as follows: 1. The action was instituted by Writ of Summons filed on May 21, 2002, which was properly served by Sheriff upon the Defendant on June 10, 2002. 2. On August 13, 2002, Plaintiffs sent their initial Requests for Production of Documents by Defendant pursuant to Pa.R.C.P. 4009.1. A true and correct copy of Plaintiff's Requests For Production Of Documents by Defendant is attached as Exhibit "A." 3. Pursuant to Pa.R.C.P. No. 4009.12(a), Defendant's productions and objections, if any, were due on or about September 12, 2002. 4. Defendants did not provide any documents or objections, or otherwise attempt to contact counsel for Plaintiffs until September 19, 2002, when an agent for Defendant sent an emailed request for a thirty (30) day extension for the request to produce documents. 5. In response, on September 20, 2002, Plaintiff's legal counsel sent an email to the agent for Defendant agreeing to an extension until October 4, 2002 in which to produce the requested documents. 6. That same day, September 20, 2002, the agent for Defendant sent an email accepting the extension. 7. A period of 17 days has elapsed since the extension was granted to and accepted by Defendant, and no further contact from Defendant or its agents has been forthcoming. 8. In total, more than two (2) months have elapsed since the initial requests for production of documents were served upon the Defendant. 9. For the foregoing reasons, Plaintiffs believe and aver that Defendant will not produce the documents requested absent an Order of Court pursuant to Pa.R.C.P. No. 4019(a)(1). WHEREFORE, Plaintiffs request that the Court enter an order directing Defendant, DAIMLER-CHRYSLER CORPORATION, to furnish all documents identified in Plaintiff's 2 Request for Production of Documents and fully comply with said request within ten (10) days or suffer appropriate sanctions to be imposed upon further application to the Court. Respectfully Submitted, IRWIN, McKNIGHT & HUGHES By: Douglas er, Es ire Supreme Court I.D. No. 83776 West Pomfret Professional Building 60 West Pomfret Street Carlisle, Pennsylvania 17013 Dated: October 21, 2002 (717) 249-2353 Attorney for Plaintiffs, Matthew and Sherry L. Byerly 3 EXHIBIT "A" MATTHEW and SHERRY L. BYERLY, : IN THE COURT OF COMMON PLEAS OF Plaintiffs : CUMBERLAND COUNTY V. DAIMLER-CHRYSLER CORPORATION Defendant CIVIL ACTION -LAW NO. 02 - 2499 : JURY TRIAL DEMANDED PLAINTIFFS' REQUESTS FOR PRODUCTION OF DOCUMENTS BY DEFENDANT TO: DAIMLER-CHRYSLER CORPORATION, Defendant c/o CT Corporation System 1515 Market Street Suite 1210 Philadelphia, PA 19102 YOU ARE HEREBY NOTIFIED that pursuant to Pa. R. Civ. P. 4009.1, Plaintiffs, Matthew and Sherry L. Byerly, by and through their legal counsel, Irwin, McKnight, & Hughes, hereby propound the following Requests for Production of Documents and tangible things which are in the possession, custody, or control of the party to whom this request is directed, their designated agents, representatives, and attorneys within thirty (30) days after service. The documents and tangible things requested herein must be produced at the law offices of Irwin, McKnight, & Hughes, West Pomfret Professional Building, 60, West Pomfret Street, Carlisle, Pennsylvania in accordance with Pennsylvania Rules of Civil Procedure or applicable local rule of Cumberland County prior to the indicated time for production thereof. IRWIN, McKNIGHT, & HUGHES Date: August 13, 2002 ll v ` 1 vvwLlit Do glas Miller, Esquire Supreme ourt I.D. # 83776 West Pomfret Professional Building 60 West Pomfret Street Carlisle, PA 17013-3222 (717) 249-2353 Attorney for Plaintiffs INSTRUCTIONS AND DEFINITIONS 1. "You" or "yours" means the Defendant and/or all corporations, partnerships or sole proprietorships that Defendant owns or in which he/she has a controlling interest or which were a predecessor in interest to Defendant, and any employee, agent servant or independent contractor of Defendant. 2. "Defendant" unless otherwise specified, shall mean the Defendant answering the Interrogatories. 3. "Document," "record," "file," or "report" all refer to and mean the original, all drafts thereof, and all copies of any written, printed, recorded or other graphic matter, whether on paper, cards, tapes, film, electronic facsimile, computer storage devices or any other means of information retrieval and storage, however produced, reproduced or prepared. 4. "Person" or "individual" means a natural person, a partnership, a corporation, an unincorporated association, a government (or agency thereof), a quasi-public entity, or other form of entity. 5. These Requests apply to all documents in your possession, custody or control or in the possession, custody or control of persons acting or purporting to act on your behalf, including, but not limited to your present and former agents, servants, contractors, employees, accountants, attorneys, investigators, indemnitors, insurers, consultants and sureties. 6. Each of the following is intended to be a separate request. Where a request has subparts, please respond to each subpart separately and in full. Do not limit any response to the numbered requests as a whole. 7. If you have an objection to any request, please state your objection fully and set forth the factual basis for your objection in lieu of production of the documents. 8. Before responding to this Request, you are required to make a diligent search of your files and records to ascertain whether you have documents which would be responsive to a given request. Your agents, representatives, employees, attorneys and other individuals acting or purporting to act on your behalf must do the same. 2 DOCUMENT REQUESTS Any and all documents, records and files identifying the Plaintiffs' 1999 Jeep Cherokee Sport vehicle, VIN # 1J4FF68S9XL604778. 2. Any and all repair records regarding Plaintiffs' 1999 Jeep Cherokee Sport vehicle, VIN # 1J4FF68S9XL604778, including those repair records containing the mechanic's notes and notations and/or service file notes. 3. Any and all documents, records and files regarding recalls issued or contemplated by you concerning or relating to Plaintiffs' model of vehicle. 4. Any and all technical service bulletins concerning or relating to either Plaintiffs' 1999 Jeep Cherokee Sport vehicle, VIN # 1J4FF68S9XL604778, or this vehicle model. 5. Any and all documents regarding monies paid by you for any repairs or services performed under warranty upon Plaintiffs' 1999 Jeep Cherokee Sport vehicle, VIN # 1J4FF68S9XL604778. Respectfully Submitted, IRWIN, McKNIGHT, & HUGHES Douglas Miller, Esquire Supreme ourt I.D. # 83776 West Pomfret Professional Building 60 West Pomfret Street Carlisle, PA 17013-3222 (717) 249-2353 Attorney for Plaintiffs Date: August 13, 2002 3 CERTIFICATE OF SERVICE I, Douglas G. Miller, Esquire, do hereby certify that I have served a true and correct copy of the foregoing document upon the persons indicated below by first class United States mail, postage paid in Carlisle, Pennsylvania 17013, on the date set forth below: DAIMLER-CHRYSLER CORPORATION c/o CT Corporation System 1515 Market Street Suite 1210 Philadelphia, PA 19102 Date: October 21, 2002 IRWIN, McKNIGHT & HUGHES Douglas Miller, Esquire Supreme ourt I.D. No. 83776 West Pomfret Professional Building 60 West Pomfret Street Carlisle, Pennsylvania 17013-3222 (717) 249-2353 Attorney for Plaintiffs C. tom:, ,r - ") - IT7 { t ..--! - , Pte': [ ,' "?7 " ' t t i - W i :,fl r3 L3 MATTHEW and SHERRY L. IN THE COURT OF COMMON PLEAS OF BYERLY, CUMBERLAND COUNTY, PENNSYLVANIA Plaintiffs V. : CIVIL ACTION - LAW DAIMLER-CHRYSLER CORPORATION, Defendant NO. 02-2499 CIVIL TERM ORDER OF COURT AND NOW, this 25"' day of October, 2002, upon consideration of Plaintiffs' Motion To Compel Defendant To Produce Documents, a Rule is hereby issued upon Defendant to show cause why the relief requested should not be granted. RULE RETURNABLE within 20 days of service. Douglas G. Miller, Esq. 60 West Pomfret Street Carlisle, PA 17013 Attorney for Plaintiffs Daimler-Chrysler Corporation c/o CT Corporation System 1515 Market Street Suite 1210 Philadelphia, PA 19102 Defendant, Pro Se :rc BY THE COURT, F1 :111" ijo \01 21 \L IAB\d W S\L L P G\366699\PCNE15000\00999 MARSHALL, DENNEHEY, WARNER COLEMAN & GOGGIN BY: James W. Stevens, Esquire Attorney I.D. No.: 40534 1845 Walnut Street Philadelphia, PA 19103 215-575-2684 Attorney for Defendant, DaimlerChrysler Corporation MATTHEW AND SHERRY BYERLY COURT OF COMMON PLEAS CUMBERLAND COUNTY V. CIVIL ACTION - LAW NO. 02-24:99 DAIMLERCHRYSLER CORPORATION : JURY TRIAL DEMANDED ENTRY OF APPEARANCE TO THE PROTHONOTARY: Kindly enter my appearance on behalf of DaimlerChrysler Corporation, in the above- captioned matter. MARSHALL, DENNEHEY, WARNER, COLEMAN AND GOGGIN BY: N. STEVENS, ESQUIRE for Defendant, ,hrysler Corporation c> ?t ?', . ' C_." _ ._ E " _,„. ?" ..__ L m? `- ??-. C.v t G "`t 101 21 \LIAB\J W S\LLPG\36692nPC M\03043\00999 MARSHALL, DENNEHEY, WARNER, COLEMAN & GOGGIN By: James W. Stevens, Esquire Attorney I.D: 40534 1845 Walnut Street Philadelphia, PA 19103 (215) 575-2684 Attorney for Defendant, DaimlerChrysler Corporation MATTHEW and SHERRY BYERLY V. DAIMLERCHRYSLER CORPORATION COURT OF COMMON PLEAS CUMBERLAND COUNTY CIVIL ACTION - LAW NO. 02-2499 JURY TRIAL DEMANDED ORDER AND NOW, this day of , 2002, upon consideration of Plaintiffs' Motion to Compel Defendant to Produce Documents and Defendant's Response hereto, it is hereby ORDERED that said Motion is denied as moot. BY THE COURT: J. MARSHALL, DENNEHEY, WARNER, COLEMAN & GOGGIN By: James W. Stevens, Esquire Attorney I.D: 40534 1845 Walnut Street Philadelphia, PA 19103 (215) 575-2684 MATTHEW and SHERRY BYERLY V. DAIMLERCHRYSLER CORPORATION Attorney for Defendant, DaimlerChrysler Corporation COURT OF= COMMON PLEAS CUMBERLAND COUNTY CIVIL ACTION - LAW NO. 02-2499 JURY TRIAL DEMANDED DEFENDANT DAIMLERCHRYSLER CORPORATION'S RESPONSE TO PLAINTIFFS' MOTION TO COMPEL DEFENDANT TO PRODUCE DOCUMENTS AND NOW, this 20`h day of November, 2002, Defendant DaimlerChrysler Corporation by and through its attorneys, Marshall, Dennehey, Warner, Coleman & Goggin hereby move this Court to enter an Order denying Plaintiffs' Motion to Compel Defendant to Produce Documents as moot and in response thereto avers as follows: Admitted. 2. Admitted. 3. Denied. The averments contained in this paragraph constitute conclusions of law to which no response is required. 4. Admitted. 5. Admitted. 6. Admitted. 7. Admitted in part; denied in part. It is admitted that a period of time had elapsed since the extension was granted. The remaining averments of this paragraph are denied. As this action was instituted by and still consists of a writ of summons an extensive investigation was needed to be conducted by Defendant. On October 28, 2002 Defendant has provided Plaintiffs with its Answers and Objections to Request for Production of Documents. See Exhibit "A". 8. Admitted in part; denied in part. It is admitted that a period of time had elapsed since the requests for producton of documents were served on Defendant. The remaining averments of this paragraph are denied. As this action was instituted by and still consists of a writ of summons an extensive investigation was needed to be conducted by Defendant. On October 28, 2002 Defendant has provided Plaintiffs with its Answers and Objections to Request for Production of Documents. See Exhibit "A". 9. Denied. Defendant has provided Plaintiffs with an Answer to their Request for Production of Documents. See Exhibit "A". As a result this motion is moot. WHEREFORE, Defendant DaimlerChrysler Corporation requests that the Court enter an Order denying Plaintiffs' Motion to Compel Defendant to Product Documents as moot, in light of the fact that Defendant has provided Plaintiffs with a response to his Request for Production of Documents. MARSHALL, DEN lEHEY, WARNER, COLEMAN GOGGIN i BY: JAMES W. NTE ENS, ESQUIRE Attorneys fo D endant, DaimlerChrysl Corporation, CERTIFICATE OF SERVICE I, James W. Stevens, Esquire, hereby certify that I am attorney for the defendant, DaimlerChrysler Corporation, in the within action; that I am duly authorized to make this day of November, 2002, I did cause a true and correct copy of certification and that on the , IL Defendant, DaimlerChrysler Corporation's Response to Plaintiffs' Motion to Compel Production to be forwarded by first class, U.S. Mail to counsel below as follows: Douglas G. Miller, Esquire IRWIN, MCKNIGHT & HUGHES West Pomfret Professional Bldg. 60 West Pomfret Street Carlisle, PA 17013-3222 MARSHALL, DENNEHEY, WARNER, COLEMAN 4 GOGGIN BY: JAMES W4 STI?VENS, ESQUIRE Corporation, 1845 Walnut Street • Philadelphia, PA 19103-4797 (215) 575-2600 • Fax (215) 575-0856 Direct Dial: 215-575-2684 Email: jstevens@mdwcg.com October 28, 2002 Douglas G. Miller, Esquire IRWIN, MCKNIGHT & MILLER West Pomfret Professional Building 60 West Pomfret Street Carlisle, Pennsylvania 17013-3222 RE: Matthew and Sherry L. Byerly v. DaimlerChrysler Corp. No. 2002-02499, Cumberland County Pennsylvania Our File No.: 15000-00999 Dear Mr. Miller: Qopp Enclosed please find DaimlerChrysler Corporation's response to plaintiffs' requests for production of documents in reference to the above matter. Very tru yours, J .STEVENS JWS:pgd Enclosures \01 21 \L1AB\PGD\C0RR\362714\PGD\15000\00999 \Ol 21UdAB\PGD\DISC\362765\PGD\15000\00999 MARSHALL, DENNEHEY, WARNER, COLEMAN & GOGGIN James W. Stevens 1845 Walnut Street 21" Floor Philadelphia, PA 19103-4717 (215) 575-2600 ATTORNEYS FOR DEFENDANT DAIMLERCHRYSLER. CORPORATION MATTHEW and SHERRY L. BYERLY, Plaintiffs, V. DAIMLER-CHRYSLER CORPORATION Defendant : CIVIL ACTION - LAW : IN THE COURT OF COMMON PLEAS : OF CUMBERLAND COUNTY : NO. 02-2499 : JURY TRIAL DEMANDED DAIMLERCHRYSLER CORPORATION'S RESPONSE TO PLAINTIFFS' REQUESTS FOR PRODUCTION OF DOCUMENTS DaimlerChrysler Corporation responds to Plaintiffs' 'Requests for Production of Documents as follows: PRELIMINARY STATEMENT These responses are made solely for the purpose of this action. Each response is made subject to all objections as to competence, materiality, relevance or other objection as to admissibility that may apply in the event that any such response, or the information contained therein, is sought to be used in court. DaimlerChrysler Corporation expressly reserves all such objections. REQUEST NO. 1: Any and all documents, records and files identifying the Plaintiffs' 1999 Jeep Cherokee Sport vehicle, VIN # IJ4FF68S9XL604778. RESPONSE NO. 1: DaimlerChrysler Corporation will produce a copy of its warranty claim records concerning the 1999 Jeep Cherokee, 'VIN 1J4FF68S9XL604778. Further, DaimlerChrysler Corporation will produce a copy of the factory invoice for the 1999 Jeep Cherokee, VIN 1 J4FF68S9XL604778. DaimlerChrysler Corporation otherwise objects to this request because it is vague, overly broad, unduly burdensome, and seeks information neither relevant nor reasonably calculated to lead to the discovery of admissible evidence. DaimlerChrysler Corporation further objects to this request to the extent it seeks information protected from disclosure by the work product doctrine or attorney-client privilege. REQUEST NO. 2: Any and all repair records regarding Plaintiffs' 1999 Jeep Cherokee Sport vehicle, VIN # 1J4FF68S9XL604778, including those repair records containing the mechanics notes and notations. RESPONSE NO. 2: DaimlerChrysler Corporation did not perform service on the 1999 Jeep Cherokee, VIN 1J4FF68S9XL604778. See the documents produced in response to Plaintiffs' First Request for Production No. 1. ]DaimlerChrysler Corporation also refers Plaintiffs to CVM Autopark, and Brenner Chrysler Jeep, LLC., for documents responsive to this request. DaimlerChrysler Corporation otherwise objects to this request because it is overly broad, unduly burdensome, and seeks information neither relevant nor reasonably calculated to lead to the discovery of admissible evidence. -2- REQUEST NO. 3: Any and all documents, records and files regarding recalls issued or contemplated by you concerning or relating to Plaintiffs' model of vehicle. RESPONSE NO. 3: DaimlerChrysler Corporation objects to this request because it is overly broad, unduly burdensome, and seeks information neither relevant nor reasonably calculated to lead to the discovery of admissible evidence to the extent that Plaintiffs have not identified a specific alleged complaint or time frame for which they seek this information. If Plaintiffs will specify the components for which they seek this information, DaimlerChrysler Corporation will respond further. REQUEST NO. 4: Any and all technical service bulletins concerning or relating to either Plaintiffs' 1999 Jeep Cherokee Sport vehicle, VIN # I J4FF68S9XL60477 8, or this vehicle model. RESPONSE NO. 4: See DaimlerChrysler Corporation's response and objections to Plaintiffs' First Request for Production No. 3. DaimlerChrysler Corporation otherwise objects to this request because it is overly broad, unduly burdensome, and seeks information neither relevant nor reasonably calculated to lead to the discovery of admissible evidence. REQUEST NO. 5: Any and all documents regarding monies paid by you for any repairs or services performed under warranty upon Plaintiffs' 1999 Jeep Cherokee Sport vehicle, VIN # 1J4FF68S9XL604778. RESPONSE NO. 5: See the documents produced in response to Plaintiffs' First Request for Production No. 1. -3- DaimlerChrysler Corporation otherwise objects to this request because it is overly broad, unduly burdensome, and seeks information neither relevant nor reasonably calculated to lead to the discovery of admissible evidence. MARSHALL, DENNEHEY, WARNER, COLEMAN & GOGGIN By: James W. Stevens 1845 Walnut Street 21s` Floor Philadelphia, PA 19103-4717 (215) 575-2600 ATTORNEYS FOR DEFENDANT DAIMLERCHRYSLER CORPORATION -4- n ?^ : ,-, c': ., _ ; -_ . - _ -- _ _.. ,._ , rY.., ._., -, _ ___ _. _ ? -? ,Y' : ' ? _ . ? -_ • _t =?. MARSHALL, DENNEHEY, WARNER, COLEMAN & GOGGIN BY: Matthew L. Owens, Esquire Attorney LD: 76080 4200 Crums Mill Road Harrisburg, PA 17112 (717) 651-3501 MATTHEW AND SHERRY BYERLY Plaintiffs Attorney for Defendant, DaimlerChrysler Corporation COURT OF COMMON PLEAS CUMBERLAND COUNTY V. CIVIL ACTION - LAW NO. 02-2499 DAIMLERCHRYSLER CORPORATION Defendant JURY TRIAL DEMANDED ENTRY OF APPEARANCE TO THE PROTHONOTARY: Kindly enter the appearance of the undersigned on behalf of Defendant, DaimlerChrysler Corporation, in the above captioned case DATE: / /(,f / MARSHALL, DENNEHEY, WARNER, COLEMAN & GOGGIN BY: Matthew L. Owens, Esquire Attorney I.D: 76080 4200 Crums Mill Road Harrisburg, PA 17112 (717) 651-3501 MATTHEW AND SHERRY BYERLY Plaintiffs V. DAIMLERCHRYSLER CORPORATION Defendant Attorney for Defendant, DaimlerChrysler Corporation COURT OF COMMON PLEAS CUMBERLAND COUNTY CIVIL ACTION - LAW NO. 02-2499 JURY TRIAL DEMANDED CERTIFICATE OF SERVICE an employee of Marshall, Dennehey, Warner, Coleman & Goggin, do hereby certify that on this .?)?A day of January, 2004, I served a copy of the foregoing document via First Class United States mail, postage prepaid as follows: Douglas G. Miller, Esquire IRWIN, MCKNIGHT & HUGHES West Pomfret Professional Bldg. 60 West Pomfret Street Carlisle, PA 17013 .,. c? c a ? o -n -., ? ? '-??'r?' ?-- ? m ? ? ?? ? o? ;?;;; /. -, ? c, ( ?> -' > m c= =.2 - cn ., . cs. MARSHALL, DENNEHEY, WARNER, COLEMAN & GOGGIN BY: Matthew L. Owens, Esquire Attorney I.D: 76080 4200 Crams Mill Road Harrisburg, PA 17112 (717) 651-3501 MATTHEW AND SHERRY BYERLY Plaintiffs V. DAIMLERCHRYSLER CORPORATION Defendant Attorney for Defendant, DaimlerChrysler Corporation COURT OF COMMON PLEAS CUMBERLAND COUNTY CIVIL ACTION - LAW NO. 02-2499 JURY TRIAL DEMANDED PRAECIPE FOR A RULE TO FILE COMPLAINT TO THE PROTHONOTARY: Kindly issue a Rule directing Plaintiffs to file a Complaint in the above-referenced matter within twenty (20) days of service thereof or risk a judgment ?] ?atri,o00Vs, Esquire DATE: /?? ?Q ?V MARSHALL, DENNEHEY, WARNER, COLEMAN & GOGGIN BY: Matthew L. Owens, Esquire Attorney I.D: 76080 Attorney for Defendant, DaimlerChrysler Corporation 4200 Crums Mill Road Harrisburg, PA 17112 (717) 651-3501 MATTHEW AND SHERRY BYERLY Plaintiffs COURT OF COMMON PLEAS CUMBERLAND COUNTY V. DAIMLERCHRYSLER CORPORATION Defendant CIVIL ACTION - LAW NO. 02-2499 JURY TRIAL DEMANDED CERTIFICATE OF SERVICE 1, an employee of Marshall, Dennehey, Warner, Coleman & Goggin, do hereby certify that on this it r day of January, 2004, I served a copy of the foregoing document via First Class United States mail, postage prepaid as follows: Douglas G. Miller, Esquire IRWIN, MCKNIGHT & HUGHES West Pomfret Professional Bldg. 60 West Pomfret Street Carlisle, PA 17013 C7 C ° c7 O ' ti r i7 l? r ? D r - CO t7 ? C-n l ul MARSHALL, DENNEHEY, WARNER, COLEMAN & GOGGIN BY: Matthew L. Owens, Esquire Attorney LD: 76080 4200 Crums Mill Road Harrisburg, PA 17112 (717) 651-3501 MATTHEW AND SHERRY BYERLY Plaintiffs V. DAIMLERCHRYSLER CORPORATION Defendant Attorney for Defendant, DaimlerChrysler Corporation COURT OF COMMON PLEAS CUMBERLAND COUNTY CIVIL ACTION - LAW NO. 02-2499 JURY TRIAL DEMANDED RULE p}ti AND NOW, this day of T 2004, upon consideration of the foregoing Praecipe, Plaintiffs are hereby ordered to file their Complaint within twenty (20) days hereof or suffer judgment of non pros. BY THE PROTHONOTARY: ?,??Zo, o c ti ? o r ? Co ST r__. ?r t? Y Qn MATTHEW and SHERRY L. BYERLY, : IN THE COURT OF COMMON PLEAS OF Plaintiffs : CUMBERLAND COUNTY V. DAIMLER-CHRYSLER CORPORATION, Defendant : CIVIL ACTION -LAW : NO. 02 - 2499 : JURY TRIAL DEMANDED NOTICE TO DEFEND You have been sued in court. If you wish to defend against the claims set forth in the following pages, you must take action within twenty (20) days after this complaint, order and notice are served, by entering a written appearance personally or by attorney and filing in writing with the court your defenses or objections to the claims set forth against you. You are warned that if you fail to do so the case may proceed without you and a judgment may be entered against you by the court without further money claimed in the complaint or for any other claim or relief requested by the plaintiff. You may lose money or property or other rights important to you. YOU SHOULD TAKE THIS PAPER TO YOUR LAWYER AT ONCE. IF YOU DO NOT HAVE A LAWYER, OR CANNOT AFFORD ONE, GO TO OR TELEPHONE THE OFFICE SET FORTH BELOW TO FIND OUT WHERE YOU CAN GET LEGAL HELP. Cumberland County Bar Association 32 South Bedford Street Carlisle, PA 17013 (717) 249-3166 800-990-9108 Americans with Disabilities Act of 1990 The Court of Common Pleas of Cumberland County is required by law to comply with the Americans with Disabilities Act of 1990. For information about accessible facilities and reasonable accommodations available to disabled individuals having business before the court, please contact our office. All arrangements must be made at least 72 hours prior to any hearing or business before the court. You must attend the scheduled conference or hearing. MATTHEW BYERLY and : IN THE COURT OF COMMON PLEAS OF SHERRY L. BYERLY, : CUMBERLAND COUNTY, PENNSYLVANIA Plaintiffs : CIVIL ACTION - LAW V. : NO.: 02-2499 DAIMLER-CHRYSLER CORPORATION, JURY TRIAL DEMANDED Defendant COMPLAINT AND NOW, this 8`s day of August, 2005, come the Plaintiffs, MATTHEW BYERLY and SHERRY BYERLY, husband and wife, by and through their attorneys, Irwin & McKnight, and make the following Complaint against the Defendant, DAIMLER-CHRYSLER CORPORATION, averring as follows: 1. Plaintiffs are Matthew Byerly and Sherry Byerly, husband and wife, adult individuals principally residing at 413 North Front Street, Marysville, Pennsylvania 17053. 2. Defendant Daimler-Chrysler Corporation, a corporation qualified to do business and regularly conducting business in the Commonwealth of Pennsylvania with a registered service address at CT Corporation, 1635 Market Street, Philadelphia, Pennsylvania 19103. It is a Michigan corporation with its principal place of business at 12000 Chrysler Drive, Highland Park, Michigan 48288-1919. 3. On or about March 25, 1999, Plaintiffs purchased a 1999 Jeep Cherokee Sport, manufactured and warranted by Defendant, bearing the Vehicle Identification Number IJ4FF68S9XL604778. The vehicle was purchased in the Commonwealth of Pennsylvania and is registered in the Commonwealth of Pennsylvania. 4. The price of the vehicle, including registration charges, document fees, sales tax, finance and bank charges, but excluding other collateral charges not specified yet defined by the Lemon Law, totaled more than $21,689.00. A true and correct copy of the invoice is attached hereto, made part hereof and marked Exhibit "A". 5. Plaintiffs aver that as a result of the ineffective repair attempts made by Defendant through its authorized dealers, the vehicle cannot be utilized for the purposes intended by Plaintiffs at the time of purchase and as such, the vehicle is worthless. 6. In consideration for the purchase of the above vehicle, Defendant issued to Plaintiff several written warranties, including a three (3) year or thirty-six thousand (36,000) miles bumper to bumper, as well as other standard warranties fully outlined in the warranty booklet. COUNT I - PENNSYLVANIA AUTOMOBILE LEMON LAW 7. Plaintiff hereby incorporates all facts and allegations set forth in paragraphs one (1) through six (6) of this Complaint by reference as if fully set forth at length herein. 8. Plaintiffs are "Purchasers" as defined by 73 P.S. § 1952. 9. Defendant is a "Manufacturer" as defined by 73 P.S. §n 1952. 10. CVM Autopark is and/or was at the time of sale a Motor Vehicle Dealer in the business of buying, selling and/or exchanging vehicles as defined by 73 P.S. § 1952. 11. On or about March 25, 1999, Plaintiffs took possession of the above-mentioned vehicle and experienced nonconformities as defined by 73 P.S. § 1952 et seq., which substantially impair the use, value and/or safety of the vehicle. 12. The nonconformities described violate the express written warranties issued to Plaintiffs by Defendant. 2 13. Section 1955 of the Pennsylvania Automobile Lemon Law provides: If a manufacturer fails to repair or correct a nonconformity after a reasonable number of attempts, the manufacturer shall, at the option of the purchaser, replace the motor vehicle ... or accept return of the vehicle from the purchaser, and refund to the purchaser the full purchase price, including all collateral charges, less a reasonable allowance for the purchasers use of the vehicle, not exceeding $.10 per mile driven or 10% of the purchase price of the vehicle, whichever is less. 14. Section 1956 of the Pennsylvania Automobile Lemon Law provides a presumption of a reasonable number of repair attempts if: (1) The same nonconformity has been subject to repair three times by the manufacturer, its agents or authorized dealers and the nonconformity still exist(s); or (2) The Vehicle is out-of-service by reason of any nonconformity for a cumulative total of thirty or more calendar days. 15. Plaintiffs have satisfied the above definition as the vehicle has been subject to repair more than three (3) times for the same nonconformity, and the nonconformity remains uncorrected. 16. In addition, the above vehicle has or will be out-of-service by reason of the nonconformities complained of for a cumulative total of thirty (30) or more calendar days. 17. Plaintiffs have delivered the nonconforming vehicle to an authorized service and repair facility or the manufacturer on numerous occasions. After a reasonable number of attempts, the manufacturer was unable to repair the nonconfonmities. 18. During the first 12 months and/or 12,000 miles, Plaintiffs complained about defects and/or nonconformities with the vehicle, including complaints regarding the following vehicle components: transfer casing, power steering, brakes and door locks. True and correct copies of repair invoices from authorized dealerships are attached hereto and made a part hereof as Exhibit "B". 3 19. The vehicle continues to exhibit defects and nonconformities which substantially impair its use, value and/or safety as provided in 73 P.S. § 1951 et seq. 20. Plaintiffs aver the vehicle has been subject to additional repair attempts for defects and/or nonconformities and/or conditions for which the dealer did not maintain records. 21. Plaintiffs have been and will continue to be financially damaged due to Defendant's intentional, reckless, wanton and negligent failure to comply with the provisions of 73 P.S. § 1951 et seq. 22. Pursuant to 73 P.S. § 1958, Plaintiffs seek relief for losses due to the nonconformities and defects in the above-mentioned vehicle in addition to attorney fees and all court costs. WHEREFORE, Plaintiffs respectfully demand judgment against Defendant and in an amount equal to the contract price of the subject vehicle, plus all collateral charges, court costs, attorney fees, and all other and further relief that this Court deems just. COUNT II - MAGNUSON-MOSS FEDERAL TRADE COMMISSION IMPROVEMENT ACT 23. Plaintiffs hereby incorporate all facts and allegations set forth in paragraphs one (1) through twenty-two (22) of this Complaint by reference as if fully set forth at length herein. 24. Plaintiffs are "Consumers" as defined by 15 U.S.C. § 2301(3). 25. Defendant is a "Warrantor" as defined by 15 U.S.C. § 2301(5). 26. The purpose for which this product is normally used is personal, family and household use. 27. By the terms of the express written warranties referred to in this Complaint, Defendant agreed to perform effective warranty repairs at no charge for parts and/or labor. 4 28. Defendant has made attempts on several occasions to comply with the terms of its warranties; however, such repair attempts have been ineffective. 29. As a direct and proximate result of Defendant's failure to comply with the express written warranties, Plaintiffs have suffered damages and, in accordance with 15 U.S.C. § 2310(d)(1), Plaintiffs are entitled to bring suit for such damages and other legal and equitable relief. 30. Section 15 U.S.C. § 2310(d)(1) provides: If a consumer finally prevails on an action brought under paragraph (1) of this subsection, he may be allowed by the court to recover as part of the judgment a sum equal to the aggregate amount of costs and expenses (including attorney fees based upon actual time expended), determined by the court to have been reasonably incurred by the Plaintiff for, or in connection with the commencement and prosecution of such action, unless the court, in its discretion shall determine that such an award of attorney's fees would be inappropriate. 31. Plaintiffs aver Defendant does not have a Dispute Resolution Program which is in compliance with 16 CFR 703. 32. Plaintiffs aver that upon successfully prevailing upon the Magnuson-Moss claim herein, all attorney fees are recoverable and are demanded against Defendant. WHEREFORE, Plaintiffs respectfully demand judgment against Defendant and in an amount equal to the contract price of the subject vehicle, plus all collateral charges, court costs, attorney fees, and all other and further relief that this Court deems just. COUNT III - UNIFORM COMMERCIAL CODE 33. Plaintiffs hereby incorporate all facts and allegations set forth in paragraphs one (1) through thirty-two (32) of this Complaint by reference as if fully set forth at length herein. 34. The defects and nonconformities existing within the vehicle constitute a breach of contractual and statutory obligations of Defendant, including but not limited to the following: a. Express Warranty; b. Implied Warranty of Merchantability; and C. Implied Warranty of Fitness for a Particular Purpose. 35. At the time of obtaining possession of the vehicle and at all times subsequent thereto, Plaintiffs have justifiably relied upon Defendant's express warranties and implied warranties of merchantability. 36. At the time of obtaining possession of the vehicle and at all times subsequent thereto, Defendant was aware Plaintiffs were relying upon Defendant's express and implied warranties, obligations and representation with regard to the subject vehicle. 37. Plaintiffs have incurred damages as a direct and proximate result of the breach and failure of Defendant to honor its express and implied warranties. 38. Such damages include, but are not limited to, the contract price of the vehicle plus all collateral charges, including attorney fees and costs, as well as other expenses, the full extent of which are not yet known. WHEREFORE, Plaintiffs respectfully demand judgment against Defendant and in an amount equal to the contract price of the subject vehicle, plus all collateral charges, court costs, attorney fees, and all other and further relief that this Court deems just. COUNT IV - VIOLATION OF THE PENNSYLVANIA UNFAIR TRADE PRACTICES AND CONSUMER PROTECTION LAW 39. Plaintiffs hereby incorporate all facts and allegations set forth in paragraphs one (1) through thirty-eight (38) of this Complaint by reference as if fully set forth at length herein. 40. Plaintiffs are "People" as defined by 73 P.S. § 201-2(2). 6 41. Defendant is a "Person" as defined by 73 P.S. 201-2(2). 42. Section 1961 of the Pennsylvania Automobile Lemon Law, provides that a violation of its provisions is also a violation of the Pennsylvania Unfair Trade Practices and Consumer Protection Act, 73 P.S. 201-1 et seq. 43. In addition, the Pennsylvania Unfair Trade Practices and Consumer Protection Act, 73 P.S. § 201-2(4), defines "unfair or deceptive acts or practices" to include, but not limited to, the following: (vii). Representing that goods or services are of a particular standard, quality or grade, or that goods are of a particular style or model, if they are of another; (xiv). Failing to comply with the terms of any written guarantee or warranty given to the buyer at, prior to, or after a contract for the purchase of goods or services is made; (xv). Knowingly misrepresenting that services, replacements or repairs are needed if they are not needed; (xvi). Making repairs, improvements or replacements on tangible, real or personal property of a nature or quality inferior to or below the standard of that agreed to in writing; (xxi). Engaging in any other fraudulent or deceptive conduct which creates likelihood of confusion or of misunderstanding. 44. Plaintiffs believe, and therefore aver, that Defendant's conduct falls within the aforementioned definition of "unfair or deceptive acts or practices." Furthermore, Defendant's actions constitute otherwise reckless, wanton, or willful conduct which is prohibited by the statute. 45. Section 201-9.2(a) of the Statute provides for private causes of action for any person "who purchases or leases goods or services primarily for personal, family household 7 purposes." The Statute authorizes the Court, in its discretion, to award up to three (3) times the actual damages sustained for violations. 46. Plaintiffs believe and therefore aver that Defendant's conduct in the sale and servicing of the vehicle violate said rules and regulations. WHEREFORE, Plaintiffs respectfully demand judgment against Defendant in an amount not in excess of Fifty Thousand Dollars ($50,000.00), together with all collateral charges, court costs, attorney fees, and all other and further relief that this Court deems just. Respectfully submitted, IRWIN & McKNIGHT By: -Ak KX R Douglas '. Miller, Esquire Supreme Court ID # 83776 West Pomfret Professional Building 60 West Pomfret Street Carlisle, Pennsylvania 17013 (717) 249-2353 Attorney for Plaintiffs Dated: August 8, 2005 8 VERIFICATION I, Douglas G. Miller, Esquire, being duly sworn according to law, deposes and states that I am the attorney of record for the Plaintiffs and that I am authorized to make this affidavit on their behalf and that the facts set forth in the foregoing Complaint are true upon my personal knowledge, information and belief. I understand that my statements are made subject to 18 PA.C.S.A. § 4904 providing for criminal penalties for unworn falsification to authorities. Date: August 8, 2005 1 Alt, Douglas V. Miller, squire Attorney for Plaintiffs INVOICE DaimlerChrysler Motors Corporation PLANT ZONE DEALER VEHICLE IDENTIFICATION NO. INVOICE NO. INVOICE DATE TOLEDO I 33 68519 1J4FF68S9XL604778 X-XJJ-55618065 02/12/99 SHIP C V M AUTOPARK 1119 HARRISBURG PIKE IGN KEY M2270 TO: CARLISLE PA 17013 TRK KEY 2270 ACC KEY SOLDC V M AUTOPARK 2459-01-2X12 TO: 1119 HARRISBURG PIKE CARLISLE PA 17013 S HIPPING WT. 3 8 6 1 SAE HP PAID FORBY: CHRYSLER FINANCIAL CORPORATION 000-222222-00 jo CREDITSALE ? CASH SALE BODY& DESCRIPTION FACTORY WHOLESALE EQUIP. pp Che L74 pp i pp P e l 82.00 1 2 lI Pe Ch k t B ktB em Rlo hear EA N0 CHARGE UC e c t M5AZ Seats - P DGB Transmission - 4-Speed Automatic 803.00 ERH Engine - 4.OL Power Tech I-6 NO CHARGE GAL Glass - Deep Tint Sunscreen 230.00 GTS Mirrors - Power Heated Fold-Away 38.00 MDA Bracket - Front License Plate NO CHARGE NBN Emissions - Northeastern States NO CHARGE NHM S eed Control 213.00 WJW geels - 15 x 7.0 Aluminum "Ecco" 208.00 YDH Customer One Owner Loyalty Mailing 20.00 YGF 8 Additional Gallons Of Gas 10.00 2TJ Customer Preferred Package 2TJ 26J Customer Preferred Package 26J d D t P f 1,993.00 1 993 460- iscoun erre re 3VV Customer . 1 E04 PHILADELPHIA - DAA 200:-00 M04 PHILADELPHIA - PPA 160.00 337 DESTINATION CHARGE 525.00 HB 69200 - H # 02 7 EP 036 i MSRP RETAIL TOTAL 23, 600.00 TOTAL 21,68-9 THIS VEHICLE IS MANUFACTURED TO MEET SPECIFIC UNITED STATES REQUIREMENTS. THIS VEHICLE IS NOT MANUFACTURED FOR SALE OR REGISTRATION OUTSIDE OF THE UNITED STATES. fluropark 2 r,qd;t,-LmVM Chrysler/ Plymouth • Jeep 1119 HARRISBURG PIKE, CARLISLE, PA 17013 • (717)143-3,525 (800) 3:144967 SHERRY L BYERLY 33 SPRING GARDEN ESTATES CARLISLE, PA 17013 BUSINESS No LABOR & PARTS -- -- --:- .. URE OIL & FILTER L . :. ... ... ... -.- TECH(S):109 INTERNAL J# 1 01CHZ07 q eeg MAUINTe .' TINE R . OU PERFORM.LUBE OIL AND FILTER PART$--- -QTY-FP-NUMBER. - -•°= - -DESCRIPTION --- --- LIST-PRICE-UNIT PRICE 1 5281090 FILTER EN 9057006, INTERNAL JOB # 1 - JOB # '1 TOTAL PARTS < 0.00 '" JOB If 1 TOTAL LABOR & PARTS .... ... ... .. x'0.00 . _ _ _ _ - ... 3# 2 38CHZ _ EXTERIOR LIGH'TI'NG TECH(S):109 -CUSTOMER STATES TO PLEASE REPLACE UNDER HOOD BULB ., WARRANTY REPLACED THE BURNT BULB UNDER THE HOOD ` CARTS-Z - QTY FP-NUMBER ------- - DESCRIPTION- ---- --LIST PRICE UNIT PRICE- - 1 9427943 ; BULB MAP 8044001 ; WARRANTY .. ## JOB #.,:2 TOTALPARTS JOB "# 2 TOTAL LABOR & PARTS G.O.#& SUPPLIES -- ............. JOB ----------------------- 0 OIL QUART @. JOB 1 6 y -_. -, .. . ..: ---------------- /UNIT ' , INTERNAL - 00 ? . -GOG. TOTAL ., 0. MISC -- CODE ------DESCRIPTION-- --- ....... ..- JOB #'1 04HAZWASTE ,ENVIRONMENTAL-DISPOSAL FEE ..; ' --' ---CONTROL NO- ----"-- TOTAL :"MIS c .. .. : 'INTERNAL ' " TOTALS ---- ---------- ... - ------ ----- -- . ---_--- ----- , .. '. . .- ,---- fSSSSYfSlffSSSfSffSSff9Sfffif24tSfSf4ffS555SSf5fSfS5E SfSffES TOTAL LABOR.... 0.00 P A Y M E N T M E T H 0 D- - -$ TOTAL PARTS..: .. f TOTAL SUBLET-__ $ S C,1 Cash TOTAL u O.G.: s S TOTAL MISC CHG., u.00 , 0,00 $ ' C 7 Check# Rea Date ..-./ ...l.. .. F TOTAL MISC DISC S .. ' 'TOTAL TAX..:,,..' , 0.00 '- -' -" 0.Do CUSTOMER SIGNATURE, t PAGE 1 OF 1 CUSTOMER COPY E END OF INVOICE 1 - 15:08:27 CVM avtoparli 2 Chrysler/ Plymouth • Jeep 1119 HARRISBURG PIKE, CARLISLE, PA f8001 3,54-4967 SHERRY L BYERLY 33 SPRING GARDEN ESTATES CARLISLE, PA 17013 ---- -- -- . . ' . AL ... TECH(S):30 " WARRANTY WENT OFF ON ITS OWN AND THE LOLLS 1D FUNNY HORN SSOU N E4T ---DESCRIPTION- -----LIST PRICE-UNIT PRICE-- - HORN NONE 8032002: JOB #I TOrAL PARTS '0.00 JOB # 11 TOTAL LABOR A PARTS - 0.00 ------- ---------- ----- --TECH(S) 30 0.00 166D GRAIN STRIP IS ,NOT.INSTALLEO : TO SUNROOF..;. . , . - -DESCRIPTION > =LIST PRICE-UNIT PRICE ` ` JOB # -2 TOTAL PARTS 0.04 - tno 'u 'o TnTAI ?i AW R varT D DD - - - - - - - - - - - - -- - - - - - - - - - - - fSffffSSffffSffffSSf - - TOTAL LABOR 0.00 M 0 D - S TOTAL PARTS .. 0.00 . S TOTAL SUBLET... .0.00. 'f TOTAL G 0 G .:. 0.00 ., ,. S TOTAL RISC CHG. , 0,00 - ' ..l.... ' ".S 6 TOTAL NISC DISC MO . ... ' f TOTAL TAX.....: 0.00 fSffff;SffSSSffSfSSS .TOTAL`INVOICE?3 x -.I PAGE 1 OF 1 CUSTOMER COPY 16:31:26 CYM lNvtopark 2 Chrysler/ Plymouth • Jeep --' r,q%%Ll I Il9 HARRLSBGRG PIKE, CARLISLE, PA 17013 • !717,243-3523 !800) =5-4967 SHERRY L BYERLY 33 SPRING GARDEN ESTATES CARLISLE, PA 17013 O CH 24 RESIDENCE PHOnE MO: 6557 LABOR & PARTS--------------------------------------------- CH(S):30 --.` ............ J# 1 47CHZ DOOR LOCK SYSTEM CLIENT STATES WHEN THE LOCKS. ARE LOCKED WITH THE REMOTES IT WARRANTY _ s y 2 q.? n ?y)1`1 a l? LD LSO OL UNIT TIVE C wDEFE D LA ? ONTR C HE ACE TT ` TESTED AND REPL . - FP-NUMBER - -----DESCRIPTION-----•-- LIST PRICE UNIT PRICE TY WAA 6 PARTS - ---Q - JOB # 1 1 5003378-AD . MODULE PK 8035032 JOB # 1 TOTAL PARTS R0. O JOB# I TOTAL LABOR & PARTS - . ----------- 0.00 '--- - - 30 TECH(S): STEERING SYSTEM ------ - --- --- ----- ----- WARRANTY J# 2 03CHZ CLIENT STATES THE POWER STEERING FLUID IS LOW AND THE SYETEM HAS A LEAK, ST AND FOUND THE STEERING PUMP LEAKING REPLACED THE PUMP TESTED (MC ;. - - --DESCRIPTION •------LIST PRICE-UNIT PRICE 775 R ---QTy -FP_g7 y?NTY 6A 'PUMP POWE 19054002 871 AD 7{-Z- 1 077 OIL POWER 1081033 00 0 j¢ JO,6 2 1 4883 .. JOB # 2. TOTAL PARTS , . JOB # 2 TOTAL LABOR & PARTS .0Q.00 .00 - -- - '--- ---- it 3+O1CHZ07 ^LLUUBE OIL & FILTER , TECH(S).30 7.07 , IKT I E ? ? . MA T N R OU '. iPERFORM LUKE OIL AND FILTER .' !. :PARTS ------ QTY---FP•NUMBER ---•--• ------DESCRIPTION--- ---•-- LIST PRICE-UNIT, PRICE: FILTER EN 9057005 9.75 -6.88 6.88 6 ..,' - JOB # 3 , 1 5281090 '.JOB # 3 TOTAL PARTS, .88 JOB # 3 TOTAL LABOR & PARTS - °-- T3.95 - ' - - . G-0 & SUPPLIES -__-- •-•-- •: -- ..... - --- --' - -.- ... JOB 3 • 6..0 OIL QUART @:- 1.200 !UNIT TOTAL - GOG:. -7.20 7.20, -- '-- CONTROL N0._.-___-- ---- -DESCRIPTION--• ` SC -----? - --• -- - _ 0.50 '. e ;DISPOSAL FEE -.TOTAL..MISC ' JOB # 3 04 HAZWASTE ENVIRONMENTAL 0.50 -,I PAGE 1 OF 2 CUSTOMER COPY [CONTINUED ON NEXT PAGE] 16:45:54 M rAffo Autopark 2 "a' Cv Chrysler/ Plymouth • Jeep 1119 H,ARPJSBURC PIKE, CARLISLE, P,\ L7Uli (717) 243-352S I, 001, 35-k-49i,1- SHERRY L BYERLY 33 SPRING GARDEN ESTATES CARLISLE, PA 17013 07127199 03125199 68519 Nn R o CATE E#4.OL MO: 6557 TOTALS-"------ •-------------- :- -"' ...."- ":"-' "" -`'-- fffSfSffSffSSSffffSSfSfffSEffffS f$$$$$$ f f SSffSfffSSSSff TOTAL LABOR.... 7.07 A Y P S „ M E T H 0 D f T '..$ TOTAL PARTS .. TOTAL SUBLET... 6.08 0.00 $ [ 1 Cash 'E ] C/Card 'f - $ TOTAL G 0 G .:. TOTAL MISC CHG. 7.20 0.50 $ . 5 C ] Check# ........... Rec Date. ..../.. ./.... S S - TOTAL MISC DISC TOTAL TAX....:.. . 0.00 1.29 EfffSfESSffSSffESSSSffESffSSfffffSfffSfffSfSffSfSfffSSSSfSES "'-' TOTAL INVOICE $ 22.94. ---------- `-------------------- CUSTOMER SIGNATURE .-' - a % PAGE 2 OF 2CUSTOMER COPY C END OF INVOICE 1 16:45:54 autopark 2 r Chrysler/ Plymouth • Jeep 1119 HARRISBURG PIKE, CARLISLE, PA li013 • (717l) 243-3525 (f00) 3344L)(-- SHERRY L BYERLY 33 SPRING GARDEN ESTATES NO CARLISLE, PA 17013 0: PAGE 1 OF 1 CUSTOMER COPY L END OF INVOICE 1 14:03:34 C fwropark 2 r,qd;o,,LNVM Chrysler/Plymouth • Jeep 1 L19 f IALZRISBURG PIKE, CARI_1SLF, PA 17013 • (717) 243-»25 (800) 3? 1-196; SHERRY L BYERLY 33 SPRING GARDEN ESTATES CARLISLE, PA 17013 LABOR & PARTS -.... .. -.... -.. ... ... ... - .. .... J# 1 05CHZ BRAKES TECH(S):30 WARRANTY CLIENT STATES WHEN DRIVING ON THE.. HIGHWAY WHEN BRAKING p LIGHTLY THE RF WHEEL LOCKS UP. { _I TEST DROVE FOR 132 MILES AND UM NOT DUPLICATE THE " CONDITION, CUSTOMER AGREED TO HAVE THE SHOP FOREMAN DRIVE THE JEEP TO, HIS HOME 36 MILES AWAY FOR TWO DAYS. f (rte CHECKED THE.:ANTILOCK BRAKE SYSTEMFLUID AND CONDITION, ` ?. LEVEL FULL. CONDITION GOOD. COULD NOT DUPLICATE THE .`nJ D 0 J O CONDITION AT THIS TIME.• - BRAKES RF 13/B. LF 13/B. RR 4/R,.LR 4/R. JOB # 1 TOTAL LABOR & PARTS 0.00 ----------- ------- TECH(S).30 ?0AO J# 38CHZ - €KTERIOR LIGHTING 2 -------------------------------- CLIENT STATES WHEN DRIVING WITH THE LIGHTS ON THEY DIMM AND GET BRIGHTER OFTEN. HIGH OR, LOW BEAMS. TEST GROVE FOR 132 MILES AND COULD NOT DUPLICATE THE ,. CONDITION. 3 LOAD TESTEDTHE BATTERY AT 200 AMPS DROP TO 10.1. ??? .CHECKED THE CHARGING SYSTEM OUTPUT. MAX OUTPUT 88 AMPS V? AT I3.2 V. FULL FIELD TEST USING THE DRB3, 16.2V - 38AMPS ALL WITHIN SPECS • ` ?p.Ce :: .: .' J08 ?# 2 TOTAL .LABOR 8 PARTS 0.00 - Q ----------- - ----------------- ,SUBLJT- P - VEND INV# INV. DATE.-DESCRIPTION ------- 4f -WARRANTY _inn I 51 • 08[20143 RENTAL CAR . r.,r., coot cc .. n nn ' . . 3 :- PAGE 1 OF 1 CUSTOMER. COPY [ END OF INVOICE 1 .`.. 16:34:55 (cym ( uIt•k. ie 17013 1`33r? ?aFa,??' :ARLISLE „ter ? 3 i'nl r'rcc ? ) Chrysler, Plymouth : jeep 1705 CNCS40846 -L A SHERRY L BYERLY - 52p¢----AWS43-11 -19827--- CNIttPEPPE 33 SPRING GARDEN ESTATES _9t4J?€EPECHERDKEEISDN 4DR---. -- J..,. --- -- B3EZ5F89 2571 24 . -4-J4FF-68-S9-,Y66fl4-7-7 6 - ----- -&B5i9 CARLISLE, PA 17013 - ,.. -- ---` . c _ c auen,e - ---- --021241©0 --- " '69_1.9°93 €H40' LABOR & PARTS ................ -.--...--- -------....--- ------............--- ------- - J# I 01CHZ01 PA. STATE INSPECTION 7ECH(S):115 INTERNAL PERFORM PENNSYLVANIA STATE INSPECTION PASSED REPORTS: TIRES 8132 BRAKES L/F 61R R/R 4/R PARTS ------ QTY --- FP-NUMBER -------------- - DESCRIPTION- ---.---LIST PRICE-UNIT PRICE- JOB # 1 TOTAL PARTS 0,00 --------- - - - '-- --' JOB # 1 TOTAL LABOR & PARTS 0.00 J# 2+15CHZ ---- ---- ---- ---'-- -- TRANSMISSION ---"-------...-_.....-....------ TECH(S):115 '------ --------- 64.05 CUSTOMER STATES PLEASE CHANGE THE TRANSMISSION FLUID PERFORMED TRANSMISSION SERV ICE PARTS ------ OTY--- FP-NUMBER -------------- - DESCRIPTION --------- LIST PRICE-UNIT PRICE- JOB # 2 1 5010125-AA FLUID AFT 1081018 19.25 15.95 15.95 JOB # 2 1 311 TRANS ADD 14.38 9.95 9 JOB TOTAL PA 25. 0 j JOB # 2 TOTAL LABOR & PARTS 89.95 - ---- - J# 3+35CHZ ----------- .--------- '----- _ TATE E HILET RIVI --------- --- ---------------'-'-- E O OF I N --'---.... ..------. 0.00 Cy? CUSTOMER S W S D F D COME NG THE HEADLIGHTS A G COULDONOT DUPLICATE AT THIS TIME 7 )c 1. H('s 3?'oS! ?c ?nUo PARTS----- QTY --- FP-NUMBER ----------- -- -DESCRIPTION --------- LIST PRICE-UNIT PARTS 0.00 ' ---- --- JOB # 3 TOTAL LABOR & PARTS 0.00 -- ------------------------------- MISC-- ---CCDE- ------ DESCRIPTION ------- ------ .-- --.... ................. . --- -------- -----------CONTROL NO--- ........ . ------ .-------- JOB # 1 IN INSPECTION STICKER INTERNAL - MISC G TOTALS $$$$$$$$$$$$SSSSSSSSSSSSSSSSSSSESSSSSSSSSSSSSSSSSSSSSSSSSSSS TOTAL LABOR.... 64.05 -! 3 P A Y M E N7 METHOD $ TOTAL PARTS.... 25.90 - $ S TOTAL SUBLET... 0.00 C I Cash ., [ I C/Card: .,.?..,? S TOTAL G.O.G.... 0.00 i / ,•, i $ S [,l Check# ... Rec Date: ,./f,::-: - $ TOTAL TOTAL MISC CHG. MISC DISC 0.00 0.00 - S $ TOTAL TAX...... 5.41 -? fSESSSSESSSEESEffEfSSSff53SSSSESSSSffSSSSSSSSSSSSSSSSSSSSESS -- ----- :i TOTAL INVOICE $ 95.36 --------------------------- CUSTOMER SIGNATURE 11 .4 1 PAGE 1 OF 1 CUSTOMER COPY [ END OF INVOICE I 16:29:52 r%AlFo 11.1.'1 Flarris6ur;{ Pik r. +CVM Carlisle. I'a.17013 OF CARLISLE Pti„ fiL' 1oH tree FIVE STAR V.10 V40 VIVUf vWIf S t 7(1C is+cE WI ,. ->;Hf9S4D9P#__ SHERRY L BYERLY 33 SPRING GARDEN ESTATES e 0----AWS4alI }9929- -CMUPEPP€ 99?J ERJCHERWEISOU40R CARLISLE, PA 17013?T&&9XLEB43t8 a y4q}p9--- -- ---- IEIGfNC'c PtiUNE 'LII?TIESS PHONE COMMENTS pL?Lp'Q 71 7 255 19 93 E 4 0' PEEd-r99z? 3 LABOR .& PARTS - ...---------........................ '-- J# I O1CHZ01 PA. STATE INSPECTION TECH(S):128 INTERNAL CLIENT STATES TO PLEASE PUT A REPLACEMENT STICKER ON THE (,,?? at.J c.?? WIND SHIELD... WAS REPLACED REPLACED JOB # 1 TOTAL LABOR & PARTS 0.00 9S MISC------ CODE -------- DESCRIPTION ------ ------------------------ a,n JOB # 1 IN INSPECTION STICKER CONTROL NO --------- INTERNAL TOTAL - M15C 0.00 TOTALS -------------------- ----------- .--------- ' ................ _._.....-------- '------ SffESfEEEEfEESEESESEEfSSEfSSEESSEEEEESEEfESSSEEESSbESE$fEEf$ TOTAL LABOR.... 0.00 E P A Y M E N T M E T H O D E TOTAL PARTS.... 0.00 E TOTAL SUBLET... 0.00 $ [ I Cash [ I C/Lard : ............ S TOTAL G.O.G.... 0.00 S S TOTAL MISC CHG. 0.00 S [ I Check# ........... Rec Date: ..../..../..., E TOTAL MISC DISC 0.00 S f TOTAL TAX...... 0.00 S ESSfSESE ESSESSESEfSS SEEEf EfSSSS EfSSSSSSESEb$SSSfEiEbf EfSffS -- TOTAL INVOICE $ 0.00 CUSTOMER SIGNATURE PAGE 1 OF 1 CUSTOMER COPY [ ENO OF INVOICE 7 12:3I:25 2581993 SHERRY BYERLY 33 SPRING GARDEN EST CARLISLE, PA 17013 HOME: 258-1993 BUS: 512-1641 70738 ENGLAND *INVOICE* ® 6039 Carlisle Pike Mechanicsburg, PA 17055 CHRYSIER (717) 766-7686 Jeep. PAGE 1 SFRVICF ADVISOR: R7 RRRII MArKRY COLOR YEAR MAKE/MODEL VIM LICENSE MILEAGE IN,' QUT TAG RED 99 JEE P CHEROKEE 1J4FF68S9XL604778 AWS4311 21554 21559 TBY DEC DATE IN SVC DATE PROMISED PO NO. RATE PAYMENT INV.. DATE 25MAR1999 12FEB99 25MAR2002 15:00 O5MAY00 65.00 CASH 08MAY2000 R.O. OPENED READY OPTIONS: DLR:T ENG:4.0 L iter_MPI- Unleaded 06:59 04MAY00 12: 20 08MAY00 RN:4SPDAW 1)3/36-NO SCC LINE OPCODE TECH TYPE HOURS LiS'1' Nh'1' iuip-b A CUST STATES"HOWL NOISE-AT LOW RPMS-RENE VERIFIED-FRONT TRANSFERCASE BRG???? CAUSE: BEARING FAILURE 21030101 TRANSFER CASE Replace (B) 98;-WJ4 1_40 (N/C) 1 52099212AB TRANSFER (N/C) 3 5010124AA *FLUID AFT-TRANSLAFT +3 4' (N/C) FC: 4A PART#: 52099212AB COUNT: CLAIM TYPE: AUTH CODE: 7524 PARTS: 0.00 LABOR: 0.00 OTHER: 0.00 TOTAL LINE A: 0.00 21559 *******BEARING FAILURE*************** ROAD TEST VEHICLE TO VERIFY COMPLAINT.>CANFEEL CHAIN JUMPING IN TRANSFER-CASE `ON HARD'ACCELL. REMOVE TRANSFER CASE & DISSASEMBLE FOR DIAGNOSIS. FOUND OIL PUMP TUBE CAME >APART CAUSING NOrLUBRICATION THROUGH UUT TRANSFER CASE, CAUSING CATASTRAPHIC BEARING FAILURE, & CHAIN FAILURE. REPLACE TRANSFER CASE WITH NEW UNIT, CHECK FILL LEVEL & ROAD TEST TO VERIFY REPAIR, OK. B** CUST STATES-AT HIGHWAY SPEED HEADLIGHTS-DIM CONSTANTLY CAUSE: POWER SURGE 08651293 ELECTRICAL, HEAD"LAMP, FLICKER - TSB 08 34-99 98 WJ4 0.2p (N/C) 1 5013440AA MODULE-MULTIFUNCTION (N/C) FC: PS PART#: 5013440AA COUNT: Tl,e {ecteiy w rtryi{y cons{imua all of {he wr amens I tH respect in Me, salt' ef lhls 1taMltcins. TM1n Seller boreby expressly Jlsclainis all war. 01UC5, clnmr express nr mplic4 ldudin9 any nipped wanonty lof rchen{ability rl[ef`ea fo{ n pd( TIIlal purpusa? Seller neither assumes nr authorizes III o{har FHrsaI tp assume trn m{y nob?nty ecumt wen {ne sma m n»s nnnilitems. LABOR AMOUNT r PARTS AMOUNT Jeep CHRYSLER SUBLETAMOUNT MISC. CHAflGES TOTAL CHARGES LESS INSURANCE PLEASE PAY I - THIS AMOUNT OTTCTnMVP PnPV 2581993 SHERRY BYERLY 33 SPRING GARDEN EST CARLISLE, PA 17013 HOME: 258-1993 BUS: 512-1641 COLOR YEAR MAKE!MODEL VIN LICENSE MILEAGE IN; OUT TAG RED 99 JEEP CHEROKEE 1J4FF68S9XL604778 AWS4311 21554 21559 TBY DEL DATE IN SVC GATE PROMISED.. PO. NO. RATE` PAYMENT INV. DATE 25MAR1999 12FEB99 25MAR2002 15 :00 05MAY00 65.00 CASH OBMAY2000 R.O. OPENED READY OPTIONS: DLR:T ENG:4.0 L iter MPI- Unleaded D6:59 04MAY00 12:20 08MAY00 RN:4SPDAW 1)3/36-NO SCC LINE OPCODE TECH TYPE HOURS LIST NET 'lU'rAL AUTH CODE: 7524 PARTS: 0-00 LABOR: 0.00 OTHER: 0.00 TOTAL LINE B: 0.00 7 0 7 3 8 1 *INVO CHRYSUR PAGE 2 SERVICE ADVISOR: 87 FRRD MACKEY FNGL?AND 6039 Carlisle Pike Mechanicsburg, PA 17055 (717) 766-7686 Jeep, 21559 *********POWER`SURGE************* ROAD TEST TO VERIFY COMPLAINT & RUN DRB TESTS TO VERIFY ALL SYSTEMS ARE FUNCTIONING AS DESIGNED. PERFORM TSB`&`INSTALL COOLING FAN MODULE & ROAD TEST; TO, VERIFY REPAIR, OK. 08651293 .2 FC P8 *k****#t*******+4M**k:Y*F ?kF***iYk***kk*F Yk**k*******F*i "Z" INDICATES NON-FACTORY PART. NO WARRANTY '' ON GASKETS AND/OR SEALS. t GV S L?ICS3W5 ,? ? den ?e / ? ? JU? ? 0e.h?t1 Tlie altu,y w nasty c rsbtmes all or the wa,annas ..III- r.1pect to the sale of 011, roatemS The Seller hereby expressly dlscla'ms all vies, either ax,.s' Inpllee, nerlj(ho, any Implied mry or merchanrahillty or to" h,r a Pmriculgr purpns'e. s0lel SePe nerthcr ass nes awnbhus any umprr?rperwn ror h Iy tp ,villt 'he h9 +aI, ' Or 011i ? iLC nn/i[ena,,5. I 10 rALS Jeep CHRYSLER '"OMAUVO ! nDV PARTS AMOUNT U. U0 GAS, OIL, LURE 0.00 SUBLET AMOUNT 0 , OU MISC. CHARGES 0.00 TOTAL CHARGES 0.00 LESS INSURANCE 0-00 SALES TAX 0.00 PLEASE PAY THIS AMOUNT '. n nn.. 2581993 SHERRY BYERLY 33 SPRING GARDEN EST CARLISLE, PA 17013 HOME: 258-1993 BUS: 512-1641 13RENNEM 1 0 9 6 9 F2tN11LV OF DFALI 1{SHIPS INVOICE ® 6039 Carlisle Pike Mechanicsburg, PA 17050 CHRYSIEH (717) 7667686 Jeep, PAGE 1 _ SERVICF ADVISOR- l na MnPV PTf-un Dnc ( QLOR YEAR MAKE/MODEL VIN LICENSE MILEAGE IN, OUT TAG RED 99 JEEP CHEROKEE 1J4FF68S9XL604778 AWS4311 22004/ 22004 TBYE DEL DATE IN SVC DATE PROMISED PO NO. RATE PAYMENT' INV. DATE 2SMAR1999 12FEB99 25MAR2002 17:00 28JUNOO 65.00 CASH 28JUN2000 R.O. OPENED 'READY OPTIONS: DLR:T ENG:4.0 L iter MPI- Unleaded 07:19 28JUN00 12: 00 28JUN00 :4SPDAW 1)3/36-NO SCC _ LINE OPCODE TECH TYPE HOURS LIST NET TOTAL A PERFORM RECALL 860 AIRBAG MODULE CAUSE: RECALL 08860182 RECALL #860.REPLACE AND RELOCATE AIRBAG CONTROL MODULE 99 WJ4 1.00 (N/C) 1 CBUF8601 MODULE-AIRBAG CONTROL (N/C) FC: PART#: CBUF8661 COUNT: CLAIM TYPE: AUTH CODE 3728 PARTS: 0.00 LABOR: 0`.00 OTHER: 0.00 TOTAL LINE A: 0.00 22004 ....RECALL 860.. ........ I .............`........ REPLACE AND r- RELOCATE ACM AS IN RECALL LON 08860182 1.0 MI IN 22587 "Z" INDICATES NON-FACTORY PART. NO WARRANTY ON GASKETS AND/OR `SEALS. CHRYSLER Jeep The tacmrv w'arramy cnnstimtes ml pf tha wartnntlev .,tN sped I. the sale nr ibis item/imms. The Stiller hereby expressly disclainvs all arrant..., m eimer express n phIad, vd.diny any Implied w11"s ror tiudar any S, ` rv OarticWar purpose seller neiti;er nsmm.= .,r pufhonaes arty other Pmnrn nfp It any Lf ec[ipl?wph d,e sul1, H 'I pf Me imin?'iauna. PTTCTAMRR (70PY I TOTALS PARTS AMOUNT GAS, OIL, LUKE 0 _ DD MISC. CHARGES 0.00 TOTAL CHARGES 0. 00 LESS INSURANCE 0. 00 SALES TAX 0. 00 PLEASE PAY THIS AMOUNT n on 2581993 SHERRY BYERLY 33 SPRING GARDEN EST :AR.LISLF. PA 17013 HOME,: 258-1.99' BUS: 697-8000 12596 B R E N N E R FAMILY OF D1 UAIS"HIS *INVOICE* ® 6039 Carlisle Pike Mechanicsburg, PA 17050 CHRYSLER (717) 766-7686 Jeep, PACE 1 _ gFRVICF nnvlcnp- ._i U[(M JYIAR __ MAKEWODEL VIN LICENSE uMILEAGEIN/OUT TAG 99 JEEP CHEROKEE 1J4FF68S9XL604778 AWS4311 24395 24399 TBY _CI, OA i[ IN SV(' DAT PROMISED PO NO .:RATE PAYMENT INV. GATE 1 SMAR1999 12FE'B99 09AUGOO 25MAR--002116:00 T CASH IOAUG2000 u rr'u ' ?: DLx: r ENU:4. U Liter ^_ ' MPI-Unleaded _ _ ?IRN:4SPDAW 1)3/36-NO SCC 07:09_09AU000 08:13 10AUGOO L_1_NE OPCODE TECH TYPE HOURS LIST NET TOTAL A CUSTOMER STATES THERE IS A VIBRATION WHEN BRAKING, 'AUSE: HARD SPOTS ON ROTORS 504 FRONT BRAKES 35 CJ1 98.63 98.63 05211008 DISC (ROTOR), BRAKE-Replace (B) 35 WJ4 (N/C) 2 5016434AA ROTOR (N/C) 1 4778058AB PAD KIT-FRONT DISC BRAKE (N/C) FC: 09 PART#: 5016434AA COUNT: CLAIM TYPE: AUTH CODE: 3583 05211009 DISC (ROTOR), BRAKE-Replace (B)( 35 WJ4 (N/C) FC: PART#: COUNT: CLAIM TYPE: RUTH CODE: 3583 PARTS: 0.00 LABOR: 98.63 OTHER: 0.00 TOTAL LINE 'A: 98.63 1399 ***ROTORS NOT TRUE*** ROAD TESTED AND VERIFIED CONCERN. CK'D AND PERFORMED HUB RUN OUT PROCEDURE AND FOUND 0 RUN OUT ON BOTH FRONT HUBS. PERFORMED RUNOUT PROCEDURE ON THE ROTORS AND, FOUND AN EXCESS (.04) ON THE LEFT ROTOR AND (.05) ON THE RIGHT ROTOR. MEASURED ROTOR THICKNESS VARIATION OF BOTH ROTORS AND FOUND A (:03) VARIATION ON THE LEFT ROTOR AND A (.04) VARIATION ON THE RIGHT ROTOR.. REPLACED FRONT PADS AND ROTORS. REROAD TESTED AND FOUND OK. k*************************************************** VI CUSTOMER STATES THE REAR SPEAKERS ARE 'INOP'SINCE THE AIR BAG RECALL WAS DONE _ STATEMENT OF DISCLAIMER : DESCRIPTION TnTAt c e rzcmry wanamy cons,,, nwas nll pr ma warrannea wa, M LABOR AMOUNT a nern;. me ,he sale a Seiler naraby a=Cessly niselainII alI W _ PARTS AMOUNT , " z w,d, s, 11,11k n ad nclud,11 any y Ietl GAS, OIL, LU BE onarmmv al mercnantabnhy or a I'""a, rer a aar °ahr SUBLET AMOUNT CHRYSLER Jeep . ... S u ever nenner assumes ) athontes an omer er on m MISC. CHARGES y p s assame tar ., anv onneny TOTAL CHARGES nnecuon wim ma snie m tlns ems. LESS INSURANCE SALES TAX ccsror"a SIGNATURE PLEASE PAY THIS AMOUNT n"Cmnmwv nnnv 2S811993 :,I:IERRY BYERLY 13 SPRING GARDEN EST 'ARLISLE PA 1701; HGME: 258-1993 BUS: 697-8000 12596 BRENNER MILV Oh F, DLU ICI{SHIPS *INVOICE* ® 6039 Carlisle Pike Mechanicsburg, PA 17050 CHRYSLER (717) 766-7686 Jeep, PAGE 2 _ SERVICE ADVISOR: 131 7ENNTFP wRCH \ i.:,uir I YEAH MAKE i N1UDEL VIN LICENSE MILEAGE IN,! CUT Al TAG D _ 99_I JEEP CHE_R_OKEE i 1J4FF68S9XL504778 AWS4311 24395 24399 TBY I FI. !W L ,IN SVC DA (E? PROMISED PC NO. RATE P .DATE KAP1999 I1.1FLB99 25MAR2002 - 15:00 09AUG00 CASH 10AUG2000 :?.?.ur-rNCU HcAUY UNIIUNVe: DLR:T ENG:4.0 Liter_MPI-Unleaded RN:4SPDAW 1)3/36-NO SCC 1.9 DIAGNOSTIC 35 ISPJ PARTS: 0.00 LABOR: (N/C) 0.00 OTHER: 0.00 TOTAL LINE B: 0.00 4399 CK'D AND VERIFIED CONCERN. CK'D'AREA OF WI4ERE RECALL WAS DONE TO 6i?I. IF ANY WIRE WERE CUT, PINCHED OR CONNECTORS WERE DISCONNECTED. ")UND NONE. R&.1 RADIO TO SEE IF THE REAR SPEAKER TERMINALS WERE LOOSE b: PULED OCPT, [SOUND OK. R&I REAR TRIM PANELS WHERE REAR SPEAKERS ARE, ll;VOJ ?,C 'ILT I RADIO ON, THE SPEAKERS STARTED TO WORK. ,FOUND <IN THE UPPER RIGHT n? nph i'0ELNER THE WIRE HARNESS FOR THE SPEAKERS HAS BEEN RUBED THROUGH BY H.L;130DY PANEL. ALSO NOTICED THAT THE HEAD LINER IS DOUBLED UP DUE TO ' i td AFTER MARKET SUN ROOF INSTALLATION. THE ADDED/DOUBLED HEAD LINER MATERIAL PUSHED THE WIRE HARNESS INTO THE BODY SHEET METAL CAUSING THE PIITZE?l TO BE RUBED THROUGH SHORTING OUT THE SPEAKERS. CUSTOMER DECLINED REPAIRS. CUSTOMER IS GOING TO TAKE VEHICAL BACK TO THE INSTALATION 1-11_,ACF; TO HAVE CORRECTED. *********************************************+***+*+ CUSTOMMR STATES THERE IS A VIBRATION IN THE STEERING WHILE DRIVING 11 BALANCE TIRES 3 CMS 25.60 25.60 PARTS: 0.00 LABOR: 25.60 OTHER: 0.00 TOTAL LINE C: 25.60 34399 ROAD T'ES'TED AND VERIFIED CONCERN. INSPECTED FRONT END FOR LOOSE 'tP PENtSION COMPONETS. FOUND NONE. CK'D BALANCE OF WHEELS AND FOUND ALL HERE OUT OF BALANCE. BALANCED WHEELS AND REROAD`TESTED, OK. "Z" INDICATES NON-FACTORY PART. NO WARRANTY ON GASKETS AND/OR SEALS. T1,, f,etUry W e"p,,n I,IuI,, du It 1 vm. respem i" sm t vs. Tile n ehv " tl c aii rc an 1111A11tlll , 119, p U 55 Of r JI {1 1 Y / i11 I11ie? J of , e ,°e ,a;eT?le , l; . e- CHRYSLER eep I ,ri Panna? aeses m u , ;unCO. izas a??y nmer parson io SS ,e ? it ,nY Opblli0l n ??r n Connectmn w?ih rpo Selr? N tl is PARTS AMOUNT 0 .00 PGAS, OIL, LURE 0 .00 SUeLETAMOUNT 0. 00 MISC. CHARGES 0. 00 TOTAL CHARGES T 9d '5i 0 PLEASE PAY THIS AMOUNT 0TTCTnMVV OnDV 131 : fig BRENNER F%A11117 Or DFAI-1.11SHIPy m 6039 Carlisle Pike Mer.hamrsburg, PA 17050 Jeep, _ (717) 766-7686 AMOUNT 131.69 PAID BY COMMENT CHECK 12596 92564 SHERRY BYERLY 33 SPRING GARDEN EST CARLISLE PA 2581993 JOURNAL CO ACCOUNT 56 2 11700 2 10400 TOTAL RECEIVED: $131.69 DATE-TIME: 10AUG2000 15:17 17013 CASHIER: DEBRA LOCATION: CASH DRAWER: ACCOUNTING DISTRIBUTION AMOUNT CONTROL CONTROL2 131.69 12596 BYERLY -131.69 12590' BYERLY CUSTOMER COPY 2581993 SHERRY BYERLY 33 SPRING GARDEN EST C'ARLISLE, PA 1.7013 HOME: 258-1993 BUS: 697-8000 1612, BRENNER FMI1LY 01 DEALERS RIPS *IITIOICE* ® 6039 Carlisle Pike Mechanicsburg, PA 17050 CHRYSLER (717) 766-7686 Jeep, PAGE 1 _ SERVICE ADVISOR: 131 JENNIFER WRIGHT COI-OH VEAR MAKE;NIODEL VIN LICENSE MILEAGE IN/ OUT . TAG. ROD _ _ 991 JEEP CHEROKEE 1J4FF68S9XL604778 AWS4311 28380728380 T776 UF?_ DATE LN S'JC DATE PROMISED PO NO, RATE 'PAYMENT INV.-0ATE' 25MAR1999 12FL1399 25MAR2002 16:00 29NO7 00 CASH 29NOV2000 R.O. OPENED READY- OPTIONS: DLR:T ENG:4.0 Liter_MPI-Unleaded RN:4SPDAW 1)3/36-NO SCC 07:23 29NOVOO 109:34 29NOV00 LINE OPCODE TECH TYPE HOURS LIST NET TOTAL A CUSTOMER STATES ONE OF THE REMOTES ARE INOP CAUSE: INTERNAL DEFECT 08802802 TRANSMITTER, KEYLESS ENTRY Replace (C) 7 5ele- (N/C) 95 WJ4 1 56036859AD TRANSMTR-KEYLESS ENTRY 4,11v'I (N/C) FC: PART#£: 56036859AD C t4G S 3('6I;y COUNT : 7 _.Z7 - q q CLAIM TYPE: AUTH CODE 9123 PARTS: 0.00 LABOR.: 0.00 OTHER: 0.00 TOTAL LINE A: 0.00 :18380 ********* RKE FOB IN-OP ******************** VERIFIED RKE IN-OP,PROGRA[MQED NEW RKE AND VERIFIED, OPERATION. MILES IN 28380 NOTE:301C SERVICE NEEDS DONE "Z" INDICATES NON-FACTORY PART. NO WARRANTY ON GASKETS AND/OR (SEALS. CHRYSLER Jeep o I A IIn Vitivl Jr Ul"LA bmto DESCRIPTION TOTALS me fanory warranty torIMI fes all LABOR AMOUNT of the War!]1[25 with feSpeCt to O 00 the sale If nns neirrlireinx n'e PARTS AMOUNT 0 0 Seder oereby expressly oleolalms all , 0 _ wo"anties, auher owess or 11,11¢0 fnnl"Ot" any Implietl GAS, OIL, LURE Q . 00 , anty or mercbaotabaioy or f l.,,o, f0l y ea,ooiar otirpnse SUBLET AMOUNT 0 00 . Seller i.euhe, ass rms or MISC. CHARGES 0 00 ,,,,h, es ;f, other parwn to f f TOTAL CHARGES aesmve or it any liab , 0. 00 conneetlon whh Iha sole A t, LESS INSURANCE O lem/hems. D SALES TAX 0. 00 CUSTOMER SIGNATdRE PLEASE PAY THIS AMOUNT n on CUSTOMER COPY 258199? SHERRY BYERLY 33 SPRING GARDEN EST CARLISLE, PA 17013 140ME: 258-1993 BUS: 697-8000 BRENNER 1 8 0 0 5 FAMILY OF MALE SH(PS INVOICE ® 6039 Carlisle Pike CHRYSLER Mechanicsburg, PA 17050 Jeep, _ (717) 766-7686 _ PAGE 1 b`Jeh Site bra nnerchrysler ep.cmn E-mail bren . br nerd @earrhlin k.net SERVICE ADVISOR: 22 RYAN EN(;LANn CULDR YEAR MAKEff'AODEL ' VIN LIOENSE MILEAGE LPL' OUT TAG RED?I f;)9 JEEP CHEROKEE ? 1J4FF68S9XL604778 AWS4311 31949 31949 T341 OEL OATS FJ SVC OA7E PROMISED PO NO, RATE PAYMENT INV.. DATE r 25MAR1999 12FEB99 25MAR2002117 .00 30JAN01 CASH 3OJAN2001 R.O. OPENED READY_ OPTIONS: DLR:T ENG:4.0 Liter MPI-Unleaded _ RN.4SP)AW 1)3/36-NO SCC 07:27 30JANOI 1.5:50 30JAN01 LINE OPCODE TECH TYPE HOURS LIST NET TOTAL A CUSTOMER STATES THE SHIFTER IS VIBRATING ALOT WHEN DRIVING AND MAKING A LOAD NOISE 2300 BODY GROUP-DIAG. AND/OR REPAIR 95 CJ1 0.00 0.00 PARTS: 0-00 LABOR: 0,00 OTHER:' 0.00 TOTAL LINE, A: 0.00 :11949 ********' TRANSFER CASE LINKAGE ************** TEST DROVE WITH CUSTOMER,HEARD A RATTLE SOUND COMING FROM 4WD. LEVER AT TIMES.CHECKED AND 'FOUND TRANSFER CASE LINKAGE LOOSE'.TIGHTENED LINKAGE (AT TUNNEL) AND TEST DROVE,VERIFIED REPAIRS. MILES IN 31945 *:M**:t*F+*,t********r,t,tt***,t,F**,t*itttF*tv,k+N*****r**r*,t# "Z" INDICATES NON-FACTORY PART. NO WARRANTY ON GASKETS AND/OR SEALS. CHRYSLER Jeep 1'he factor, warranty nc,.t".tac all ct the wanannes ..tn rasnea m The sale of this It m,' fears- The Seller hereby s,pressl, dlselmens all warrantee, ears, express or implied, ncWdlny of v "Vied anry of rercha.,abdn, at hrnpss or a Parrfcwar, purpose. Seller "'rifer assumes nor aumonzes alp who, person to assume for any ?faoihty <umiectlon nrlth the s le of this nrmntenx. PI ARrs AMOUNT 0.00 GAS, OIL, LUKE -nn D nTTCm^U%tn nnnv MISC. CHARGES 0 QQ TOTAL CHA9G ES ? . ?? LESS INSURANCE n nn JALtS TAX 0.00 PLEASE PAY THIS AMOUNT n r, 2581993 SHERRY BYERLY 33 SPRING GARDEN EST CARLISLE, PA :17013 HOME: 258-199:3 BUS: 697-8000 BRENNER 2 1 1 8 3 FAMILY OF DFALLRSMI *INVOICE* ® 6039 Carlisle Pike CHRYSLER Mechanicsburg, PA 17050 Jeap, _ (717) 766-7686 _ PAGE 1 Web Site: www.brennerchryslerjeep.cam E-mail. brennergCa)aarthlink. net SERVICE ADVISOR: 1 nR MARV RT(7unan.c COLCR. YEAR. : MAKE(MODEL VIN ::..LICENSE MILEAGE IN, OUT. TAG RED 99 JEEP CHEROKEE 1J4FF68S9XL604778 AWS4311 35925Z35927 T016 0'cL DA TE IN SVC GATE PROMISED POND', : RATE PAY6AENT = IINV:DATE -:5MAR1999 12FEB99 25MAR2002 WAIT 16MAY01 CASH 16MAY2001 R.U.UPENED READY OPTIONS: DLR:T ENG:4.0 Liter_MPI-Unleaded RN:4SPDAW 1)3/36-NO SCC A STATE INSPECT TRUCK/4X4 04T STATE :INSPECT TRUCK/4X4 123 CMJ 18.00 18.00 PARTS: 0.00 LABOR: 18.00 OTHER: 0.00 TOTAL LINE A: 18.00 '59`1.7 PERFORMED SI. TIRES WERE 5/32. BRAKES WERE R/F 9/R, L/R 3/R. MILES IN WERE 35,926. STICKER # 6524041. B CUSTOMER STATES PASSENGER SIDE FRONT!. SPEAKER IS FADING IN AND OUT. HAPPENS INTERMITTENTLY. NRM NO REPAIRS MADE 1.23 CJl 0.00 0.00 PARTS: 0.00 -LABOR: 0`.00 OTHER: 0.00 TOTAL LINE B: 0.00 35927 TRIED NUMEROUS OF TIMES TO VERIFY CUSTOMER COMPLAINT AND COULD NOT DUPLICATE. CUSTEMER SHOULD TRY AND SHOW SHOP FORMAN SINCE COMPLAINT IS INTERMITTEN. C** CUSTOMER STATES THE 4X4 CABLE IS VIBRATING LOOSE AGAIN` CAUSE: LOOSE 219506431CABLE/LINKAGE, TRANSMISSION Adjust (B); 1-23 WJ4 (N/C) FC: 50 PART#: COUNT: CLAIM TYPE: AUTH CODE': PARTS: 0.00 LABOR: 0.00 OTHER: 0.00 TOTAL LINE C: 0.00 35927 VERIFIED COMPLAINT. FOUND, LINKAGE: TO BE SLIGHTLY LOOSE. ADJUSTED AND TIGHTENED LINKAGE. VERIFIED REPAIRS AND NORMAL AT THIS TIME. the factory warranty constitutes all or this warranties with respect to LA 90R AMOUNT The the sale of this ite Seller hereby expressly disclaims all PARTS AMOUNT warranties, either e express s o or express Implied, ' g any impLeb GAS, OIL, LURE mi rmiity of of merlco.el bdiN or "`?. i a pai" p°'p SUBLET AMOUNT CHRYSLER Jeep Salte1 r h neither asa. sumes 10 nor h MISC. CHARGES kit orrZes any other asirecin trolly m r Mime for n any trolly rolaboity .,, TOTAL CHARGES cpn?ecno? uam the sale al tns itam;harr, LESS INSURANCE SALES TAX PLEASE PAY I THIS AMOUNT CUSTOMER COPY 2581993 SHERRY BYERLY 33 SPRING GARDEN EST CARLISLE, PA 17013 HOME: 258-1993 BUS: 697-8000 ORENNER 2 1 1 8 3 FAIMILY OF DEALERSRWS *INVOICE* ® 6039 Carlisle Pike ® CHRYSLER Mechanicsburg, PA 17050 Je (717) 766.7686 PAGE 2 Web Site: w b,ennerchrVs E-mail: brenrenn ercj@earthlirthlin k.net SERVICE ADVISOR' 1Cr MAPV AT("uannc COLOR NEAR MAKE/MODEL -VIN -- MLLEAGEINi OUT '-.TAG R.ED 99 JEEP CHEROKEE 1J4FF68S9XL604778 F 35925/ 35927 T016 DEL DATE tN SVC DATE PROMISED PO.NO( DATE 25MAR1999 12FEB99 25MAR2002 WAIT 16MA01 SH 16MAY2001 R.O OPENED READY' OPTIONS: DLR:T ENG:4 .0 Liter MPI-Unleaded 16MAY01 16MAY01 RN:4SPDAW 1)3/36--NO SCC INE OPCODE TECH TYPE HOURS LIST NET TOTAL "Z" INDICATES NON-FACTORY PART. NO WARRANTY ON GASKETS AND/OR SEALS. STATEob1ENT OF DISCLAIMER trio ra c m Y u `DESCRIPTION: TOTALS : c ry wa anry cpns n ces a .if the warranros ... h respect in LABOR AMOUNT 18.00 he saga of this itamlimm;. Tha Seller hereby evpress, tliacla:ms all PARTS AMOUNT 0 . 00 warranries, etlner exaress or mtplied, including any i.,Plied GAS, OIL LURE 0 00 wananty or merchantabirty or °°$9 '°' a oar"`utar °erPne SUBLET AMOUNT 0 00 CHRYSLER Jeep 0, Seuer nether assumes nor authorizes an oth r r n t MISC. CHARGES 0.00 y ( pe e so o assume for it any liability in TOTAL CHARGES . 18 00 _ connemm? ..in the sale of tins h em/Rams . LESS INSURANCE 0 00 SALES TAX 1 . 08 CUSTOMER SIGNATURE PLEASE PAY THIS AMOUNT T 0 CIA` CUSTOMER COPY ORENNER FAMIIN OF DI ALERS1111'S® ® 6039 Carlisle Pike IHnUM Mechanicsburg, PA 17050 J°•P• j 717) 766-7686 Web Site: wwm_brennerchryslerjeepxom Email hrennercj@earthlink,rot AMOUNT PAID BY 19.08 CHECK COMMENT 21183 102575 TOTAL RECEIVED: $19.08 SHERRY BYERLY 33 SPRING GARDEN EST DATE-TIME: 16MAY2001 09:09 CARLISLE PA 17013 CASHIER: KRISTIN LOCATION: 2581993 CASH DRAWER: ACCOUNTING DISTRIBUTION 'O JOURNAL CO ACCOUNT AMOUNT CONTROL 56 2 11700 19.08 21183 2 10400 -19.08 21183 CUSTOMER COPY CONTROL2 BYERLY BYERLY ORENNER 2SB1993 SHERRY BYERLY 33 SPRING GARDEN EST .'P. LISLE, PA 1.7013 HOME: 2S8-1993 BUS: 697-8000 2 1 7 6 9 FAMILY OF Dh,A FIlStUPS *INVOICE* ® 6039 Carlisle Pike CHRYSUR Mechanicsburg, PA 17050 Jeep, _ 17171766-7686 _ PAGE 1 Web Site: www.brennerchrislerleep.com E-mail: hrennenercrcj@eaearthlilink.net RFR\/ICF ADVISOR: -I I MARV RTI`14ARn.4 COLOR YEAR MAKE;MODEL. VIN. LICENSE MILEAGE IN OUT TAG ?ED 99 JEEP CHEROKEE 1J4FF68S9XL604778 AWS4311 36880 36901 T535 DEL DATE IN SVC DATE - PROMISED PO P10.. RATE PAYMENT INV. DATE 3;MAR1999 12FE 99 25MAR2002 1'7:00 05JUN01 CASH OSJUN2001 4 READY Url lurvx 1JLtt: i VIM,:4. U 1a1 LCL rtrL-uuL R.O. OPENED. RN:4SPDAW 1)3/36-NO SCC LINE OPCODE TECH TYPE HOURS LIST NET TOTAL P. CUSTOMER STATES THAT THE DRIVERS WINDOW `CAME OFF THE 'TRACK RUSE: CABLE BROKEN 23341007-REGULATOR,'-DOOR GLASS-Replace (B) 35 WJ4 (N/C) 1 55154959AT REGULATOR-FRONT DOOR WIND (N/C) FC: 07 PART#; 55154959AI COUNT: CLAIM TYPE: AUTH CODE: 3583 0.00 LABOR: 0.00 OTHER: 0.00 TOTAL LINE A: 0.00 36901 ***REGULATOR DRIVE CABLE BROKEN*** CK'D AND VERIFIED CONCERN. R&I DOOR -PANEL 'AND VAPOR BARRIER. FOUND GLASS MOUNT DISCONNECTED FROM DRIVE CABLE. REPLACED REGULATOR AND RECK'D OK. MILES IN 36895 NOTE: VEHICAL OVER DUEFOR 30K SERVICE: B CUSTOMER` STATES THAT THE FRT PUMPKIN IS LEAKING CAUSE: LEAKING 02121001 OIL SEAL, DRIVE PINION-Replace (B) 35 WJ4 (N/C) 1' 4746772SEAI,-DRIVE PINION (N/C) 1 487,1469 *LUBRICANT (N/C) FC: 65 PART#: 4746772 COUNT: CLAIM TYPE: AUTH CODE: 3583 The factory warranty const,tutes all of he waantes with respect to the sale of this Item.,itams. The Seller hereby ..pr.al, aisdaims all prmnnes. envier e.mess at 'a ncludlna any i"rllea uranry of xrchanfebiM1ty or titneaS S Sails, for a particular purpose. Seiler neither assumes n aurte s any other person to an asaasuame for it arty ny I:abif ltannact0lt with the sale o of this nemrnems. " DESCRIPTION TOTALS LABOR AMOUNT PARTS AMOUNT GAS, OIL, LURE SUBLET AMOUNT MISC. CHARGES TOTAL CHARGES LESS INSURANCE SALES TAX PLEASE PAY THIS AMOUNT CHRYSLER Jeep CUSTOMER COPY ORENNER 2581993 SHERRY BYERLY 33 SPRING GARDEN EST CARLISLE, PA 17013 HOME: 258-1993 BUS: 697-8000 2 7 6 9 INMILY OF DEALERSHIPS *INVOICE* ® 6039 Carlisle Pike CHRYSIER Mechanicsburg, PA 17050 Jeep , _ (717) 766-7686 _ PAGE 2 Web Site: www.brennerchryslerjeep.com E-mail: brannercj@earthlink.net SERVICE ADVISOR: 108 MARY RICHARDS COLOR_ YEAR. MAKE MOCEL - VIN - LICENSE. ' MILEAGE IIN/ OUT TAG RED 99 JEEP CHEROKEE 1J4FF68S9XL604778 AWS4311 36880/ 36901 T535 DEL DATE : IN SVC DATE -PROMIS ED PO NC.' . RATE PAYMENT INV DATE "- ,aq9 12FEB99 25MAR2002 17 :00 05JUN01 _ CASH 05JUN2001 -NEDD READY OPTIONS: DLR:T ENG:4.0 Liter MPI-Unleaded 05JUN01 05JUN01 RN:4SPDAW 1)3/36-NO SCC LINE OPCODE TECH TYPE HOURS LIST NET TOTAL PARTS: 0.00 LABOR: 0.00 OTHER: 0.00 TOTAL LINE B: 0.00 3690::1 ***FRONT PINION SEAL, WORN/TORN*** CK'DiAND VERIFIED CONCERN. RAISED VEHICAL ON LIFT AND FOUND FLUID LEAKING FROM THE FRONT PINION SEAL: R&I FRONT DRIVE -SHAFT;AND YOKE., REPLACED THE PINION SEAL, TOPPED OFF THE FLUID LEVEL. RECK'D, OK. C CUSTOMER STATES THAT THE TRANSFER CASE IS NOISEY AGAIN CAUSE: BUSHINGS WORN 21031093 TRANSFER CASE SHIFTER NOISE - TSB 21-09-98 35 WJ4 (N/C) 1 5014148AA-SHAFT-TRANSFER CASE (N/C) FC: P8 PART##: 5014148AA COUNT: CLAIM TYPE: AUTH CODE: 3583 PARTS: 0.00 LABOR: 0.00 OTHER: 0.00 TOTAL LINE C: 0.00 366901 ***4WD SHIFTER TORQUE SHAFT BUSHING WORN*'** ROAD TESTED AND HEARD A'RATTLE COMING FROM THE 4WD SHIFTER AREA. `RAISED VEHICAL,ON LIFT AND INSPECTED THE 4WD SHIFTER LINKAGE. FOUND THE TORQUE SHAFT LOOSE IN THE PIVIOT BUSHING. R&I THE TORQUE SHAFT AND INSTALLED `A SHAFT REPAIR KIT.: REROAD TESTED, OK. DID NOT HEAR ANY OTHER NOISES. IF THIS IS NOT WHAT THE CUSTOMER HAS DESCRIBED, THEN THE WRITE `UP IS NOT :CLEARLY DEFINED. TSB.210998 LO.21031093 T.0.6 FC.P8 D** CUSTOMER STATES RT FRT DOOR SPEAKER CRACKLES, CUTS IN AND OUT. VEHICLE HAS BLOWN SEVERAL FUSES FOR ;DASH LIGHTS-OUST HAS The factory warranty cons[i[mes all of the w,th to warrantiaa ra9oect LABOR AMOUNT rna sale nl !his Item/ne.ms. The Seller hereby ex0rassly (flscla,ms ell PARTS AMOUNT © "'heu ee, eimar e.press or inclumny any . GAB, OIL LUBE we,r.h "mass , or ar"r,ntau J l 'v tv or hw& or a"'cnlar, n°` a "mass 'nr a SUBLET AMOUNT CHRYSLER Jeep p p Sel:er neither asscnnes h.' oar MISC. CHARGES authorizes any omer person ¢ anY m assume '.ty n for Ilabil i TOTAL CHARGES cannncnon whh the sole of th. itemhe lms. LEBS INSURANCE SALES TAX CUSTONIER SIGNATURE PLEASE PAY THIS AMOUNT CUSTOMER COPY 2581993 SHERRY BYERLY 33 SPRING GARDEN EST CARLISLE, PA 17013 HOME: 258-1993 BUS: 697-8000 ORENNER 2 1 7 6 9 FAMILY OF DFALERSRIPS *INVOICE* ® 6039 Carlisle Pike CH RYSIER Mechanicsburg, PA 17050 ,j qI _ (717) 766-7686 _ PAGE 3 Web Sne: w'nw.brennerchryslerjeep, com Email: brennercj@ea rthlink, net SERVICE ADVISOR: 108 MARY RTrHARDS COLOR VEAITT MAKEWODEL. - VIN LICENSE, MILEAGE IN/ OUT .TAG S'D 99 JEEP CHEROKEE 1J4FF68S9RL604778 AWS4311 36880/36901 T535 DEL. DATE IN SVC. DATE - PROMISED PO NO. - RATE PAYMENT . INVC DATE 25MAR1999 12FEB99 25MAR2002 17:00 05JUN01 CASH OSJUN2001 R.O. OPENED READY OPTIONS: DLR:T ENG:4.0 Liter MPI-Unleaded 05JUN01 O5JUN01 _ RN:4SPDAW 1)3/36-NO SCC LINE OPCODE TECH TYPE HOURS LIST NET TOTAL NC NO CHARGE 35 CJ1 0.00 0.00 PARTS: 0.00 LABOR,` 0.00 OTHER: 0.00 TOTAL LINE, D: 0.00 36901 ***NORMAL OPERATION FOUND*** CK'D AND COULD NOT VERIFY CONCERN. TF3STED SPEAKER AT VARIOUS VOLUMN LEVELS AND TONES, SPEAKER DID NOT CRACK OR CUTOUT. ALSO CK'D WIRING FOR DOME LAMP AND 'FOUND NO PROBLEM AT THIS TIME. IF HAPPENS AGAIN, CUSTOMER SHOULD TAKE VEHICLE TO AUTO SUNROOF TO rHAVE 'CHECKED 'AFTERMARKET SUNROOF IS INSTALLED AND COULD BE THE CAUSE. tw*:r:*arw****:+**www*w*w*ww*,t*w**w*w*wwww?wwwwwtirww*w** IIZ" INDICATES NON-FACTORY PART. NO WARRANTY ON GASKETS AND/OR SEALS. r 1 ? ' rr _y ? A 4 f,7.oc? The tac!ory warranty cpnStlWaa all pt the warranties wlth respec[ t° LABOR AMOUNT me sale of mis rzemfrems. The Seller hereby expressly alsclalms all PARTS AMOUNT © ananoes, eimer express or mcludlry any m ad GAS, OIL, LURE ,t, e, rr , ran[y of mer lar a°ih r " lar `" a ' SUBLET AMOUNT CHRYSLER Jeep e. ti u u °° ps °` a p Jl.r Sever norther , nor MISC. CHARGES ,zee any othar her per spp [o .. te tnr a any Iiabinrv I, TOTAL CHARGES tam!l nonneption won the vale or [hs ¢emri[ems. LESS INSURANCE SALES TAX CUSTOMER SIGNATURE PLEASE PAY THIS AMOUNT 0.00 CUSTOMER COPY 2581993 SL{ERRY BYERLY 33 SPRING GP.RDEN EST CARLISLE, PA 17013 HL ME: 258-1993 BUS: 697-8000 BRENNER 2 2 1 0 2 FAMILY OF DI AIT.11SHH'S *INVOICE* ® 6039 Carlisle Pike CHRYSLER Mechanicsburg, PA 17050 Jeep, _ (717) 766-7686 _ PAGE 1 web Site evww. brennerchryslerleep.com E rrm d: brennerc;Genrthlinkxt,t RFRN/ICF ADVISOR: i nR MARY RTCHARDS Ci1..GR Y-AR MA KE: MODEL. VIN LICENSE. MILEAGE IN,' OUT TAG R D 99 LJEEP CHEROKEE 1J4FF68S9XLO''04778 AWS4311 37065/37071 T802 Li.L. OA TC 15MAR1999 N SVC GATE 12FEB99 2 5MAR2002 15 PROMISED PO NO. :00 14JUN0 RATE PAYMENT CASH INV, DATE 14JUN2001 R.O-. OPENED READY OPTIONS. DLR:T ENG:4.0 L iter_MPI-Unleaded - --- 'RN:4SPDAW 1) 3/36--NO SCC 14JUNOI 14JUN01 LINE OPCODE TECH TYPE HOURS L1S'1' N ''1' 1V 1HL A CUSTOMER STATES THAT THE AIR BAG LIGHT CAME ON AND THESDASHLIGHTS WENT OUT-NO BUS LIGHT ON,CHECK ENGINE LIGHT IS ON 19 DIAGNOSTIC 123 ISPJ (N/C) PARTS: 0.00 LABOR.: 0.00 OTHER:0.00 .'TOTAL LINE A: 0.00 37071 *********GLICH IN SIGNAL TO PCM**************** VERIFIED CUSTOMER- '(DMPLAINT. CHECKED CODES WITH DRB AND FOUND P-CODE 1694 (NO CCD MESSAGE FROM PCM). RAN TEST AS IN DIAGNOSTIC MANUAL FOR CODE AND CODE DID NOT - COME BACK. ROAD TESTED VEHICLE TO SEE IF CODE COMES BACK AND NOTHING AT THIS TIME. MILES IN WERE 37,068. **************************************************** "Z" INDICATES NON-FACTORY PART_ NO WARRANTY ON GASKETS AND/OR SEALS. ------- -- STATEMENT OF DISCLAIMER DESCRIPTION TOTALS me ravmrv v+aemm w?snnaes all wa wzrranues mltn ravnoct m LABOR AMOUNT 0 Q Q i,. ur trr mit e S n„ nv P Iv ;a?a .. PARTS AMOUNT 0.00 t e s. Pie l etl I GAS, OIL, LUKE 0.00 .lev n Q Y p e n tv m tarn) or SUBLET AMOUNT 0.00 CHRYSLER Jeep ?,r„Tr??ar u?.rn..a. a s o n Sever mrt MISC_ CHARGES 0.00 ,, authonms or outer person to aor a I'll, i?aoih[v n assum TOTAL CHARGES 0.00 e w erII 11) die sole n Z!", ms- LESS INSURANCE 0.00 SALES Tax 0.00 cusTOmt ea SIGN aTUaE PLEASE PAY THIS AMOUNT o n0 CUSTOMER COPY CERTIFICATE OF SERVICE I, Douglas G. Miller, Esquire, do hereby certify that I have served a true and correct copy of the foregoing document upon the persons indicated below by first class United States mail, postage paid in Carlisle, Pennsylvania 17013, on the date set forth below: MATTHEW L. OWENS, ESQUIRE 4200 Crums Mill Road Harrisburg, PA 17112 Date: August 8, 2005 IRWIN & McKNIGHT t. ZIAM Douglas . Miller, Esquire Supreme Court I.D. No.: 83776 West Pomfret Professional Building 60 West Pomfret Street Carlisle, Pennsylvania 17013 (717) 249-2353 Attorney for Plaintiffs r7 G,c7 ?+ W ?U S' CZ Cn i05_A\L14BWL0\LLPG\ l 95476WS\03043102248 MARSHALL, DENNEHEY, WARNER, COLEMAN & GOGGIN BY: Matthew L. Owens, Esquire Attorney I.D: 76080 4200 Crums Mill Road Harrisburg, PA 17112 (717) 651-3501 MATTHEW AND SHERRY BYERLY Plaintiffs V. DAIMLERCHRYSLER CORPORATION Defendant Attorney for Defendant, DaimlerChrysler Corporation COURT OF COMMON PLEAS CUMBERLAND COUNTY CIVIL ACTION - LAW NO. 02-2499 JURY TRIAL DEMANDED NOTICE TO PLEAD TO: Matthew and Sherry Byerly, Plaintiffs c/o Douglas G. Miller, Esquire Irwin & McKnight West Pomfret Professional Building 60 West Pomfret Street Carlisle, PA 17013 You are hereby notified to plead to the enclosed Answer with New Matter within twenty (20) days from service hereof or a default judgment may be filed against you. DATE: El z L/ C)r- MARSHALL, DENNEHEY, WARNER, COLEMAN & GOGGIN BY: MATTHEW L. OWENS, ESQUIRE MARSHALL, DENNEHEY, WARNER, COLEMAN & GOGGIN BY: Matthew L. Owens, Esquire Attorney I.D: 76080 Attorney for Defendant, DaimlerChrysler Corporation 4200 Crums Mill Road Harrisburg, PA 17112 (717) 651-3501 MATTHEW AND SHERRY BYERLY Plaintiffs COURT OF COMMON PLEAS CUMBERLAND COUNTY V. DAIMLERCHRYSLER CORPORATION CIVIL ACTION - LAW NO. 02-2499 Defendant JURY TRIAL DEMANDED ANSWER WITH NEW MATTER TO PLAINTIFF'S COMPLAINT AND NOW comes Defendant, DaimlerChrysler Corporation, by and through the undersigned counsel, who files this response to Plaintiffs' Complaint as follows: Denied. Responding Defendant lacks knowledge sufficient to form a belief as to the truth of the allegations contained in Paragraph 1, and therefore, the same are denied with strict proof thereof required at trial. Admitted. Denied. Responding Defendant lacks knowledge sufficient to form a belief as to the truth of the allegations contained in Paragraph 3, and therefore, the same are denied with strict proof thereof required at trial. 2 4. Denied. It is denied that the price of the vehicle, including all applicable fees, totaled more than the sum alleged. All references to an exhibit are also denied in that the same is a document which speaks for itself. 5. Denied. Paragraph 5 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 6. Denied. Paragraph 6 is denied in that the Plaintiffs fail to identify "several" written warranties, and therefore, the allegations are denied. COUNT I - PENNSYLVANIA AUTOMOBILE LEMON LAW Defendant, DaimlerChrysler Corporation, incorporates by reference its responses to Paragraphs 1-6 of Plaintiffs' Complaint as though the same were set forth at length herein. Denied. Paragraph 8 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 9. Denied. Paragraph 9 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 10. Denied, Paragraph 10 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 11. Denied. Paragraph 11 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. It is specifically denied that the vehicle exhibits defects and/or non- conformities which substantially impair its use, value or safety. 12. Denied. Paragraph 12 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. It is specifically denied that the vehicle exhibits defects and/or non- conformities which substantially impair its use, value or safety. 13. Denied. Paragraph 13 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. It is specifically denied that the vehicle exhibits defects and/or non- conformities which substantially impair its use, value or safety. 14. Denied. Paragraph 14 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. It is specifically denied that the vehicle exhibits defects and/or non- conformities which substantially impair its use, value or safety. 15. Denied. Paragraph 15 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. It is specifically denied that the vehicle exhibits defects and/or non- conformities which substantially impair its use, value or safety. 16. Denied. Paragraph 16 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. It is specifically denied that the vehicle exhibits defects and/or non- conformities which substantially impair its use, value or safety. 4 17. Denied. Paragraph 17 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. It is specifically denied that the vehicle exhibits defects and/or non- conformities which substantially impair its use, value or safety. 18. Denied. Paragraph 18 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. It is specifically denied that the vehicle exhibits defects and/or non- conformities which substantially impair its use, value or safety. 19. Denied. Paragraph 19 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. It is specifically denied that the vehicle exhibits defects and/or non- conformities which substantially impair its use, value or safety. 20. Denied. Paragraph 20 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. It is specifically denied that the vehicle exhibits defects and/or non- conformities which substantially impair its use, value or safety. 21. Denied. Paragraph 21 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. It is specifically denied that the vehicle exhibits defects and/or non- conformities which substantially impair its use, value or safety. 22. Denied. Paragraph 22 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. It is specifically denied that the vehicle exhibits defects and/or non- conformities which substantially impair its use, value or safety. WHEREFORE, Defendant, DaimlerChrysler Corporation, respectfully requests that this Honorable Court enter judgment in its favor and against the Plaintiffs, together with such other costs this Honorable Court deems appropriate. COUNT II - MAGNUSON-MOSS FEDERAL TRADE COMMISSION IMPROVEMENT ACT 23. Defendant, DaimlerChrysler Corporation, incorporates by reference its responses to Paragraphs 1-22 of Plaintiffs' Complaint as though the same were set forth at length herein. 24. Denied. Paragraph 24 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 25. Denied. Paragraph 25 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 26. Denied. Paragraph 26 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 27. Denied. Paragraph 27 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 28. Denied. Paragraph 28 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 29. Denied. Paragraph 29 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 30. Denied. Paragraph 30 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 31. Denied. Paragraph 31 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 32. Denied. Paragraph 32 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. WHEREFORE, Defendant, DaimlerChrysler Corporation, respectfully requests that this Honorable Court enter judgment in its favor and against the Plaintiffs, together with such other costs this Honorable Court deems appropriate. COUNT III - UNIFORM COMMERCIAL CODE 33. Defendant, DaimlerChrysler Corporation, incorporates by reference its responses to Paragraphs 1-32 of Plaintiffs' Complaint as though the same were set forth at length herein. 34. Denied. Paragraph 34 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 35. Denied. Paragraph 35 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 36. Denied. Paragraph 36 is denied in that the same, contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 37. Denied. Paragraph 37 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 38. Denied. Paragraph 38 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. WHEREFORE, Defendant, DaimlerChrysler Corporation, respectfully requests that this Honorable Court enter judgment in its favor and against the Plaintiffs, together with such other costs this Honorable Court deems appropriate. COUNT IV - VIOLATION OF THE PENNSYLVANIA UNFAIR TRADE PRACTICES AND CONSUMER PROTECTION LAW 39. Defendant, DaimlerChrysler Corporation, incorporates by reference its responses to Paragraphs 1-38 of Plaintiffs' Complaint as though the same were set forth at length herein. 40. Denied. Paragraph 40 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 41. Denied. Paragraph 41 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 42. Denied. Paragraph 42 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 43. Denied. Paragraph 43 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 44. Denied. Paragraph 44 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 45. Denied. Paragraph 45 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. 46. Denied. Paragraph 46 is denied in that the same contains conclusions of law to which no response is required, and therefore, the same are denied with strict proof thereof required at trial. WHEREFORE, Defendant, DaimlerChrysler Corporation, respectfully requests that this Honorable Court enter judgment in its favor and against the Plaintiffs, together with such other costs this Honorable Court deems appropriate. NEW MATTER DIRECTED TO PLAINTIFFS 47. Plaintiffs' Complaint fails to state a claim for which relief may be granted against DaimlerChrysler Corporation. 48. Plaintiffs' claim is barred and/or limited by the applicable disclaimers of warranty and limitations of damage provision. 49. Plaintiffs' claims are barred and/or limited by his neglect, misuse, abuse, modification and/or alteration of the vehicle, which is the subject of this litigation. 50. Plaintiffs' claims are barred and/or limited by his failure to mitigate damages. 51. If the Plaintiff sustained any alleged injuries, damages or losses, the injuries, damages or losses were caused by persons and/or entities over whom answering Defendant had no control and for whom answering Defendant is not responsible. 52. Plaintiffs' alleged claims of non-conformity do not substantially impair the use, value or safety of the vehicle. 53. Plaintiffs' claims are or may be barred by the applicable doctrine of laches, estoppel or waiver. 54. Plaintiffs' Complaint fails to state a claim for which any attorney's fees may be awarded. 55. Plaintiffs' claims may be barred and/or limited by the Lemon Law, Unfair Trade Practices and Consumer Protection Law, Uniform Commercial Code and the Magnuson-Moss Warranty Act. 56. It is denied that Plaintiff obtained the vehicle primarily or normally for personal, family or household purposes and Plaintiff is not entitled to recovery under the Lemon Law, Magnuson-Moss Warranty Act or the Pennsylvania Unfair Trade Practices Act. 10 57. Plaintiffs' Complaint may be barred by the applicable statute of limitations. WHEREFORE, Defendant, DaimlerChrysler Corporation, respectfully requests that this Honorable Court enter judgment in its favor and against the Plaintiffs, together with such other costs this Honorable Court deems appropriate. MARSHALL, DE > Y, WARNER, COLEMAN & GOGGIN/ BY: DATE: 11 VERIFICATION Matthew L. Owens, Attorney for Defendant, DaimlerChrysler Corporation, verifies that the facts set forth in the Answer with New Matter to Plaintiffs' Complaint are true to the best of his knowledge, information and belief. If the above statements are not true, the deponent is subject to the penalties of 18 Pa.C.S. §4904 relating to unsworn falsification to authorities. MATTHEW L. OWENS, ESQUIRE DATE: D'I?S MARSHALL, DENNEHEY, WARNER, COLEMAN & GOGGIN BY: Matthew L. Owens, Esquire Attorney LD: 76080 4200 Crums Mill Road Harrisburg, PA 17112 (717) 651-3501 MATTHEW AND SHERRY BYERLY Plaintiffs V. DAIMLERCHRYSLER CORPORATION Defendant Attorney for Defendant, DaimlerChrysler Corporation COURT OF COMMON PLEAS CUMBERLAND COUNTY CIVIL ACTION - LAW NO, 02-2499 JURY TRIAL DEMANDED CERTIFICATE OF SERVICE I, J G@YUil -,an employee of Marshall, Dennehey, Warner, Coleman& Goggin, do hereby certify that on this )3 day of August, 2005, I served a copy of the foregoing document via First Class United States mail, postage prepaid as follows: Douglas G. Miller, Esquire IRWIN, MCKNIGHT & HUGHES West Pomfret Professional Bldg. 60 West Pomfret Street Carlisle, PA 17013 _?& A4fAa'0.46_ / ra ?? -?F13 {?.? :13 LJ 3 i i? _ ' s n t . Sn7 iy? :t -- - t71 MARSHALL, DENNEHEY, WARNER, COLEMAN & GOGGIN BY: Matthew L. Owens, Esquire Attorney I.D: 76080 (717) 651-3501 Email: mlowensCa?mdwcu4.com BY: Geoffrey S. McInroy, Esquire Attorney I.D.: 87876 (717) 65 1-35 10 Email: gsmcinroy('vmdwce.com 4200 Crums Mill Road Harrisburg, PA 17112 MATTHEW AND SHERRY. BYERLY Plaintiffs V. DAIMLERCHRYSLER CORPORATION Defendant Attorneys for Defendant, DaimlerChrysler Corporation COURT OF COMMON PLEAS CUMBERLAND COUNTY CIVIL ACTION - LAW NO. 02-2499 JURY TRIAL DEMANDED MOTION TO COMPEL AND NOW, this 5"' day of April, 2006, Defendant, Daimler Chrysler Corporation, by and through their attorneys, Marshall, Dennehey, Warner, Coleman & Goggin, hereby move this Honorable Court to enter an Order pursuant to Pa.R.C.P. 4019, directing Plaintiffs to answer Interrogatories of Defendant, Daimler Chrysler Corporation, Addressed to Plaintiffs, and Defendant, Daimler Chrysler Corporation's Request for Production of Documents Addressed to Plaintiffs, or suffer sanctions, and in support thereof avers as follows: 1. The above-captioned action was commenced by a Writ of Summon filed on or about Mav 21. 2002. 2. After Plaintiffs were ordered to file a Complaint in this matter, Plaintiffs filed a Complaint on or about August 9, 2005. 3. On or about September 9, 2005, Defendant, Daimler Chrysler Corporation, served Interrogatories Directed to Plaintiffs, along with Defendant's Request for Production of Documents Directed Towards Plaintiffs. (See Exhibit "A".) 4. On January 20, 2006, a letter was sent to Plaintiffs' counsel reminding him of the outstanding Interrogatories and Request for Production of Documents. (See Exhibit "B".) 5. On March 20, 2006, defense counsel again sent a letter to Plaintiffs' counsel reminding him of the outstanding Interrogatories and Request for Production of Documents. (See Exhibit "C".) 6. The undersigned defense counsel has spoken with Plaintiffs' counsel in regard to these outstanding discovery requests and left numerous voicemail messages on the same. 7. Pursuant to Pa.R.C.P. 4009.12(a), "the party upon whom the request is served shall within thirty (30) days after the service of the request" respond. Plaintiffs have failed to respond to these discovery requests within the time period afforded by Pa.R.C.P. 4009.12(x). 8. Indeed, Plaintiffs have failed to respond to these discovery requests within 180 days, despite defense counsel's good faith efforts to encourage Plaintiffs to respond. 9. For the foregoing reasons, Defendant, Daimler Chrysler Corporation, now moves this Honorable Court for an Order directing Plaintiffs to produce the documents requested and respond to the Interrogatories, pursuant to Pa.R.C.P. 4019(a)(1). WHEREFORE, Defendant, Daimler Chrysler Corporation, respectfully request that this Honorable Court enter an Order directing Plaintiffs, Matthew and Sherry Byerly, to furnish all documents requested in the Request for Production of Documents and answer the Interrogatories within ten (10) days or suffer appropriate sanctions to be imposed upon further application to the Court. 1) RESPECTFULLY SUBMITTED, BY: DATE: `o7 s MARSHALL, DENNEHEY, WARNER, COLEMAN & GOGGIN MATTHEW L. OWE,? GEOFFREY S. Mc R Attorneys for Defen Chrysler Corporation \05-A,,1 ,1 A B\0 S MC iN ROY\ LLPG\217 557ATKCOITN H AV ERV03043V02248 ?1>?;t14 A REGIONA 'EfENSE LITIGATION LAw FIRM MARSHALL DENNEHEY WARNER COLEMAN 8 GoGGIN AN A Bethlehem ? , , mw D g A P R O P E S S I O N A L C O R P O R A T 1 O N www.marehalldennehey.com Bile Harrisburg Newxown Square Nor.h[own Philadelphia 4200 Cruets Mill Road, Suite B Harrisburg, PA 17112 Piarbuxgh Plymouth Meceng (717) 651-3500 • Fax (717) 651-9630 Sc.mn wi0iam.Porx Nee J®eev Cherry Hill Foreland D¢naeae Direct Dial: 717-651-3501 Email: mowens@mdwcg.com 1-c? b r% S wihn;ngron 0MO Akron FwO Ft. Lauderdale Jaok,onvdlx Orlando ? Tampa ^ " [ A"mt 24, 2005 Douglas G. Miller, Esquire IRWIN, MCKNIGHT & HUGHES West Pomfret Professional Bldg, 60 West Pomfret Street Carlisle, PA 17013 RE: Matthew and Sherry Byerly v. DaimlerChrysler Corp. CCP, Cumberland County, No. 02-2499 Our File No.. 03043.02248 Dear Mr. Miller: Enclosed please find Defendant's Interrogatories directed to Plaintiffs, along with Defendant's Request for Production of Documents directed towards Plaintiffs. Please contact me with respect to your client's current demand. Very truly yours, wt4zo?^?- MLO:jw Enclosures MARSHALL DENNEHEY WARNER COLEMAN & GOGGIN BY: Matthew L. Owens, Esquire 4200 Crums Mill Road Harrisburg, PA 17112 717-651-3501 Attorneys for Defendant DaimlerChrysler MATTHEW AND SHERRY BYERLY V. DAIMLERCHRYSLER CORPORATION : COURT OF COMMON PLEAS CUMBERLAND COUNTY CIVIL ACTION - LAW NO. 02-2499 JURY TRIAL DEMANDED INTERROGATORIES OF DEFENDANT, DAIMLERCHRYSLER CORPORATION, ADDRESSED TO PLAINTIFFS The above-named Defendant, DaimlerChrysler Corporation, by its attorneys, Marshall, Dennehey, Warner, Coleman & Goggin, hereby requests that the party to whom these interrogatories are addressed answer fully, m writing and under oath, the following interrogatories pursuant to the Pennsylvania Rules of Civil Procedure. DEFINITIONS AND INSTRUCTIONS Unless negated by the context of the interrogatory, the following definitions are to be considered to be applicable to all interrogatories contained herein: (A) "Documents" is an all-inclusive term referring to any writing and/or recorded or graphic matter, however produced or reproduced. The term documents includes without limitation 4- correspondence, memoranda, interoffice communications, minutes, reports, notes, schedules, analyses, drawings, diagrams, tables, graphs, charts, maps, surveys, books of account, ledgers, invoices, purchase orders, pleadings, questionnaires, contracts, bills, checks, drafts, diaries, logs, proposals, printouts, recordings, telegrams, films, and all other such documents tangible or retrievable of any kind. The term documents also includes any preliminary notes and drafts of all the foregoing, in whatever form (for example: printed, typed, longhand, shorthand, on paper, paper tape, tabulating cards, ribbon blueprints, magnetic tape, microfilm, film, motion picture film, phonograph records, or other form). (B) With respect to documents, the term "identify" means to give the date, title, author and addressee; identify with respect to documents further means: (1) To describe a document sufficiently well to enable the interrogator to know what such document is and to retrieve it from a file or wherever it may be located; (11) To describe it in a manner suitable for use as a description in a subpoena; (III) To give the name, address, position or title of the person(s) who has/have custody of the document and/or copies thereof. (C) "Identify" when used in reference to an individual means: (I) To state his/her full name; (II) Present residence address or last known residence; (III) Present or last known business address; (I) Present employer or last known employer; 2 (V) Whether ever employed by any party to this action and, if so, the dates he (she) was employed by such party, the name of such party, and the last position held as an employee of such party. (D) Whenever the expression "and/or" is used in these interrogatories, the information called for should be set out both in the conjunctive and disjunctive, and wherever the information is set out in the disjunctive, it should be given separately for each and every element sought. (E) Whenever a date, amount or other computation or figure is requested, the exact date, amount or other computation or figure is to be given unless it is not known; and then the approximate date and amount, or other computation or figure, should be given or the best estimate thereof; and the answer shall state that the date, amount, or other computation or figure is an estimate or approximation. (F) No answer is to be left blank. If the answer to an interrogatory or subparagraph of an interrogatory is 'hone" or "unknown", such statement must be written in the answer. If the question is inapplicable, "N/A" must be written in the answer. If an answer is omitted because of the claim of privilege, the basis of the privilege is to be stated. (G) These interrogatories are continuing, and any information secured subsequent to the filing of your answers which would have been includable in the answers had it been known or available, is to be supplied by supplemental answers. Identify each person whom you expect to call as an expert witness at the trial of this action. (a) As to each person so identified, state the subject matter on which the expert is expected to testify. 2. As to each expert identified above, have them state the following and sign his answers: (a) The substance of the facts and opinions to which he is expected to testify; (b) A summary of the grounds for each opinion. With respect to each expert identified in answer to the preceding interrogatory, state the following: (a) A brief chronological resume of the expert's education and professional background, including associations or societies of which he/she is a member, schools attended, including years of attendance and degrees received, experience in particular fields, including names and addressed of employers with inclusive years of employment. (b) The title, publisher, date and form of all documentary material published by the expert. 6 4. Identify any documents prepared or generated by the expert which in whole or in part contain the facts and opinions to which the expert is expected to testify, for whom prepared and when, and identify further each person to whom the document or documents were given or distributed. Identify all factual information supplied to the expert which was used as the basis for his opinion, including correspondence, memoranda, reports, tests, plans, specifications, drawings, and/or documents of any kind, as well as objects and photographs examined. 6. Have you continuously owned the vehicle from the date that your complaint was filed up until the present? If not, state all owners and time periods of ownership known to you. 7. Have you been in continuous possession of the vehicle from the date your complaint was filed up until the present? If not, state all individuals or entities known to you who possessed the vehicle and the time periods of possession. BY: DATE: USA MARSHALL, D Y, WARNER, COLEMAN & ESQUIRE 4200 Cru(ns Mill Road Harrisburg, PA 17112 I.D. No. 76080 (717) 651-3501 Attorneys for Defendant, DaimlerChrysler Corporation 10 MARSHALL, DENNEHEY, WARNER, COLEMAN & GOGGIN BY: Matthew L. Owens, Esquire Attorney I.D: 76080 4200 Crams Mill Road Harrisburg, PA 17112 (717) 651-3501 MATTHEW AND SHERRY BYERLY Plaintiffs V. DAIMLERCHRYSLER CORPORATION Defendant Attorney for Defendant, DaimlerChrysler Corporation COURT OF COMMON PLEAS CUMBERLAND COUNTY CIVIL ACTION - LAW NO. 02-2499 JURY TRIAL DEMANDED CERTIFICATE OF SERVICE Zi Utu an employee of Marshall, Dennehey, Warner, Coleman & Goggin, do hereby certify that on this day of9 tf2005, I served a copy of the foregoing document via First Class United States mail, postage prepaid as follows: Douglas G. Miller, Esquire IRWIN, MCKNIGHT & HUGHES West Pomfret Professional Bldg. 60 West Pomfret Street Carlisle, PA 17013 G? < --SAL MARSHALL, DENNEHEY, WARNER, COLEMAN & GOGGIN BY: Matthew L. Owens, Esquire Attorney LD: 76080 4200 Crums Mill Road Harrisburg, PA 17112 (717) 651-3501 MATTHEW AND SHERRY BYERLY Plaintiffs V. DAIMLERCHRYSLER CORPORATION Defendant Attorney for Defendant, DaimlerChrysler Corporation COURT OF COMMON PLEAS CUMBERLAND COUNTY CNIL ACTION - LAW NO. 02-2499 JURY TRIAL DEMANDED DEFENDANT, DAIMLERCHRYSLER CORPORATION'S REQUEST FOR PRODUCTION OF DOCUMENTS ADDRESSED TO PLAINTIFF Pursuant to the Pennsylvania Rules of Civil Procedure, Defendant, DaimlerChrysler Corporation, requests that Plaintiff produce the following within thirty (30) days: 1. All brochures, pamphlets, warranties, manuals, receipts, bills, invoices, and all other documentation regarding the lease and/or purchase and/or financing of the lease and/or purchase of the vehicle identified in Plaintiffs' Complaint. 2. All memoranda, documents, reports, letters, and records reflecting complaints Plaintiffs or anyone else made with regard to the vehicle identified in Plaintiffs' Complaint. MARSHALL, DENNEHEY, WARNER, COLEMAN & GOGGIN BY: Matthew L. Owens, Esquire Attorney I.D: 76080 4200 Cruets Mill Road Harrisburg, PA 17112 (717) 651-3501 MATTHEW AND SHERRY BYERLY Plaintiffs V. DAIMLERCHRYSLER CORPORATION Defendant Attorney for Defendant, DaimlerChrysler Corporation COURT OF COMMON PLEAS CUMBERLAND COUNTY CIVIL ACTION - LAW NO. 02-2499 JURY TRIAL DEMANDED CERTIFICATE OF SERVICE I, N G? G z? hw , an employee of Marshall, Dennehey, Warner, Coleman& ? 0c?- Goggin, do hereby certify that on this ?Aday o a 2005, I served a copy of the foregoing document via First Class United States mail, postage prepaid as follows: Douglas G. Miller, Esquire IRWIN, MCKNIGHT & HUGHES West Pomfret Professional Bldg. 60 West Pomfret Street Carlisle, PA 17013 A REGION/ )EEr NSE LITIGATION LAW FIRM MARSHALL, DENNEHEY, WARNER, COLEMAN ?3e GOGGIN I A P R 0 A 9 5 5 1 0 N A L C O R P O A A T I O N www.manhaU&naeheyxom 4200 Crums Mill Road, Suite B • Harrisburg, PA 17112 (717) 651-3500 • Fax (717) 651-9630 Direct Dial: 717-651-3531 Email: astombaugh@mdwcg.com January 20, 2006 Douglas G. Miller, Esquire IRWIN, MCKNIGHT & HUGHES West Pomfret Professional Bldg. 60 West Pomfret Street Carlisle, PA 17013 RE: Matthew and Sherry erly v. aimlerChrysler Corp. CCP, Cumberland County, o. 02-2499 Our File No.: 03043.02248 Dear Mr. Miller: PAmeen,vANu I 3- 3 0X1 B rHahem Ooyla[own 1 w j Hutubueg I( . RinROf Prm,iR Z Phi hn Z . Pimbur,h Saanwn wm;Rm.Pe,[ N. Jm " cherry Hill Rmehnd DR vM wile png 0.0 Akron Pwvn Fl. L,.&,dde J ekmn.;ue Odcndo Tempe Please be advised that I am assisting Attorney Owens in the defense of the above-referenced matter and am writing to determine the status of your client's discovery answers. A review of our file indicates that we sent Request for Production of Documents on March 21, 2005 and thereafter, issued Interrogatories on September 9, 2005. We have not received responses to either written discovery request. Please contact me upon your receipt of this correspondence so that you can advise when we might expect these discovery answers. Your attention and assistance is appreciated. Very truly yours, Amanda L. Stombaugh AGS:jnk \05_A\LIA9\AGS\CORR\209934VNK\03043\02248 i 4C A REGIONAL DEFENSE LITIGATION LAW FIRM MARSHALL, DENNEHEY, WARNER, COLEMAN e843OGGm A P R O/[ 4 5 1 O N A L C O 11 P O R A T 1 0 N www.nimhag&naehey.com 4200 Crums Mill Road, Suite B - Harrisburg, PA 17112 (717) 651-3500 • Fax (717) 651-9630 Direct Dial: 717-651-3510 Email: gsmcinroy@mdweg.com March 20, 2006 Douglas G. Miller, Esquire IRWIN, MCKNIGHT & HUGHES West Pomfret Professional Bldg. 60 West Pomfret Street Carlisle, PA 17013 RE: Matthew and Sherry Byerly v. DaimlerChrysler Corp. CCP, Cumberland County, No.: 02-2499 Our File No.: 03043.02248 Dear Doug: eNNenvwu 143v HcrNehem 3# Dglneown - / Hclc ? Narrirbmg Z? N Ring of Pzu»la Philadelphia Pitoburgh A gcantoo Williawpon D WrJRnRr `/ihnry Hill '- Roseland f• G0 f r o DauvAR. Wdulington Akm Akion PlnnmA R. d d ,.n .iue a 6. 0 Orlando Tampa I am assisting Matt Owens with this case and am writing this letter to confirm our conversation from March 14, 2006. During the course of that conversation, you acknowledged that you were trying to get your clients to help you respond to these outstanding Interrogatories. You also noted that you will be in Trial Monday and Tuesday of next week. With those things in mind, we set up a follow-up date for a conversation regarding these outstanding Interrogatories. The date we set was Wednesday, March 22, 2006. At that time, I will be contacting you to check on the status of these Interrogatories. Our clients to date have been more than patient. Should it become necessary, we will seek Court intervention. If you have any comments or questions or updates, please do not hesitate to contact me. In the alternative, I will be contacting you on March 22, 2006. GSM/tkc \OS A\LIAB\GSMCINROY\CORR\216013\TKCOPENHAVER\03043\02248 MARSHALL, DENNEHEY, WARNER, COLEMAN & GOGGIN BY: Matthew L. Owens, Esquire Attorney I.D: 76080 (717) 651-3501 Email: mlowens(t_?mdwcg.com BY: Geoffrey S. McInroy, Esquire Attorney I.D.: 87876 (717) 651-3510 Email: -smcinroy@mdwc .coin 4200 Crums Mill Road Harrisburg, PA 17112 Attorneys for Defendant, DaimlerChrysler Corporation MATTHEW AND SHERRY BYERLY Plaintiffs V. DAIMLERCHRYSLER CORPORATION Defendant COURT OF COMMON PLEAS CUMBERLAND COUNTY CIVIL ACTION - LAW NO. 02-2499 JURY TRIAL DEMANDED CERTIFICATE OF SERVICE 1, Tammy K. Copenhaver, an employee of Marshall, Dennehey, Warner, Coleman & Goggin, do hereby certify that on this 171h day of April, 2006, I served a copy of the foregoing MOTION TO COMPEL, via First Class United States mail, postage prepaid as follows: Douglas G. Miller, Esquire IRWIN, MCKNIGHT & HUGHES West Pomfret Professional Bldg. 60 West Pomfret Street Carlisle, PA 17013 (Counsel for Plaintiff) i la, TAMMY K OPENHA R V05 AALIABAGSMCI NROYVLLPGA217557ATKCOPEN HAVE RV03043V02248 _, ?. .. , ??, -- __ .. 1- MATTHEW and SHERRY L. IN THE COURT OF COMMON PLEAS OF BYERLY, CUMBERLAND COUNTY, PENNSYLVANIA Plaintiffs V. : CIVIL ACTION-LAW DAIMLER-CHRYSLER CORPORATION, Defendant NO. 02-2499 CIVIL TERM ORDER OF COURT AND NOW, this 20`' day of April, 2006, upon consideration of Defendant's Motion To Compel, a Rule is hereby issued upon Plaintiffs to show cause why the relief requested should not be granted. RULE RETURNABLE within 20 days of service. ,/T5ouglas G. Miller, Esq. 60 West Pomfret Street Carlisle, PA 17013 Attorney for Plaintiffs Matthew L. Owens, Esq. ,,,?eoffrey S. McInroy, Esq. 4200 Crams Mill Road Suite B Harrisburg, PA 17112 Attorney for Defendant A BY THE COURT, :rc ?? .. J -. I - -I MATTHEW and SHERRY L. BYERLY, : IN THE COURT OF COMMON PLEAS OF Plaintiffs : CUMBERLAND COUNTY V. CIVIL ACTION -LAW DAIMLER-CHRYSLER NO. 02 - 2499 CORPORATION, Defendant JURY TRIAL DEMANDED ANSWER OF PLAINTIFFS TO THE DEFENDANT'S MOTION TO COMPEL AND NOW, this II'h day of May, 2006, come Plaintiffs, MATTHEW and SHERRY BYERLY, by and through their attorneys, Irwin & McKnight, and makes the following Answer to the Motion to Compel filed by Defendant, Daimler-Chrysler Corporation, averring as follows: 1. The averments contained in paragraph one (1) of the Motion are admitted. 2. The averments of fact contained in paragraph two (2) are denied as stated. It is admitted that Plaintiffs filed a Complaint on or about August 9, 2005. 3. The averments of fact contained in paragraph three (3) are admitted. 4. The letter of January 20, 2006, referenced in paragraph four (4) speaks for itself and therefore no response is required. 5. The letter of March 20, 2006, referenced in paragraph five (5) speaks for itself and therefore no response is required. 6. The averments of fact contained in paragraph six (6) are admitted. By way of further answer, legal counsel has had difficulty in contacting Plaintiffs in order to prepare more complete answers to the Defendant's discovery requests. 7. Rule 4009.12 referenced in paragraph seven (7) speaks for itself and therefore no response is required. 44 ? r I 8. The averments of fact contained in paragraph eight (8) are denied as stated. By way of further answer, responses to Defendants' discovery requests are being provided to Defendants and are attached hereto. 9. The averments of fact contained in paragraph nine (9) are conclusions of law to which no response is required. To the extent a response is required, responses to Defendants' discovery requests are being provided to Defendants and are attached hereto. WHEREFORE, Plaintiffs, Matthew and Sherry L. Byerly, respectfully request that this Court deny Defendants' Motion to Compel and if necessary provide answering Plaintiffs with additional time in which to provide more complete responses to the various discovery requests. IRWIN & McKNIGHT 7Da" Y Aa&4- By: Douglas Miller, Esquire Supreme Court I.D. No. 83776 60 West Pomfret Street Carlisle, Pennsylvania 17013 (717) 249-2353 Attorney for Plaintiffs, Matthew and Sherry Byerly Date: May 11, 2006 2 s VERIFICATION The foregoing Answer on behalf of the Plaintiffs, Matthew and Sherry L. Byerly, is based upon information which has been gathered by counsel for the Plaintiffs in the preparation of this document. The statements made in this document are true and correct to the best of the counsel's knowledge, information and belief. The Plaintiffs' verification cannot be obtained within the time allowed for filing the pleading. The undersigned is therefore verifying on behalf of the Plaintiffs according to 42 Pa.C.S.A. § 1024(c)(2). The undersigned understands that false statements herein made are subject to the penalties of 18 Pa.C.S.A. Section 4904, relating to unsworn falsification to authorities. I A A YI, 4.4 lif A 0' IJ Doug G. Miller, Esquire Date: May 11, 2006 EXHIBIT "A" r MATTHEW and SHERRY L. BYERLY, : IN THE COURT OF COMMON PLEAS OF Plaintiffs : CUMBERLAND COUNTY V. CIVIL ACTION -LAW DAIMLER-CHRYSLER NO. 02 - 2499 CORPORATION Defendant JURY TRIAL DEMANDED RESPONSES OF PLAINTIFFS TO DEFENDANT'S REQUEST FOR PRODUCTION OF DOCUMENTS TO: Daimler-Chrysler Corporation C/O Geoffrey S. McInroy, Esquire 4200 Crums Mill Road Suite B Harrisburg, PA 17112 PLEASE TAKE NOTICE that pursuant to Pa. R.C.P. 4006, Plaintiffs Matthew and Sherry Byerly responds to the Request for Production of Documents of Defendant, Daimler-Chrysler Corporation by serving the attached responses. Respectfully submitted, IRWIN & McKNIGHT Date: May 11, 2006 Douglas G.11 Mer, Esquire Supreme Court ID # 83776 60 West Pomfret Street Carlisle, PA 17013 (717) 249-2353 Attorney for Plaintiffs 1 s 1. The relevant documents still in the possession of the Plaintiffs are attached hereto. 2. The relevant documents are attached hereto. 3. The relevant documents are attached hereto. 4. The relevant documents existing prior to the filing of the Complaint in this matterare attached hereto. 5. Yet to be determined and will promptly be served upon Defendants once an expert is selected. 6. Plaintiffs do not possess any photographs of the vehicle or its component parts. 7. Any such statements are either attached hereto or do not exist as this time and will be supplemented by further response if created. 8. To the best of Plaintiffs' knowledge, no such recitals exist. 9. Plaintiffs object to this request on the basis that complying with the request is unduly burdensome and subjects Plaintiffs to unreasonable annoyance and oppression. 10. Any such relevant documents are attached hereto. 11. Plaintiffs object to this request at this time on the basis that complying with the request is unduly burdensome and subjects Plaintiffs to unreasonable annoyance and oppression. 12. Plaintiffs object to this request on the basis that complying with the request is unduly burdensome, subjects Plaintiffs to unreasonable annoyance and oppression, and is not likely to lead to the discovery of admissible evidence. r lie flatopar k 2 Aff r , i VM Chrysler/ Plymouth • Jeep 1119 HARRISBURG P[KE, CARLISLE, P.-\ I?O1 (717) 243-,1325 (5()t)) 334-4967 CUSTO`ER NO. ADVISOH TAG NO OARIE LL BAER 11?____ ____ INVCIGE DATE _ I 05128199 INVOICE NO. CHCS34946 1 LABOH RATE ICENSE NU. ' MILEAGE COLOR I STOCK NO SHERRY L BYERLY t ?_ -- I CHIT IPEPJ?E- i ?571 33 SPRING GARDEN ESTATES AR,MAKE 'MDDEL UELIVERVDATE iC LIVEPYMILES 991JEEPICHEROKEEISON 4011 03125199 24 VEHICLEr D. PIO. SELLING DEALER NO. I PRODUCTION DATE 1 J 4 F F 6 8 S 9 X L 6 0 4 17-8 CARLISLE, PA 17013 F T E NO P ONO I I H O DAfE Jgl2g I RESIDENCE PHONE BUSINESS PHONE _ (:OMMENTS 717-9FR-1Q93 cuA ni & PARTS --------•------------•------------------------- --------------- 1 01CHZ07 LUBE.- OIL & FILTER TECH(S):109 INTERNAL Owner Requested: ROUTINE MAINT. PERFORM LUBE OIL AND FILTER PART ------ QTY•--FP-NUMBER--------------- DESCRIPTION --------- LIST PRICE-UNIT PRICE- 1 1 5281090 FILTER EN 9057006 INTERNAL JOB # 1 TOTAL PARTS 0.00 JOB # 1 TOTAL LABOR & PARTS 0.00 -----------------•-----••--------..-•---------------------- -------- - J# 2 38CHZ EXTERIOR LIGHTING TECH(S):109 ........... WARRANTY CUSTOMER STATES TO PLEASE REPLACE UNDER HOOD BULB. r - REPLACED THE BURNT BULB UNDER THE HOOD PAR ------QTY---FP-NUMBER---------------DESCRIPTION--------- LIST PRICE-UNIT PRICE- JOB # 2 1 9427943 BULB MAP 8044001 WARRANTY JOB # 2 TOTAL PARTS 0.00 JOB # 2 TOTAL LABOR & PARTS 0.00 ----------- ------ - -- •• - - G.O.J. & SUPPLIES ---------------------------------- -- - - ------- ------------------- 7 JOB 1 6.0 OIL QUART @ /UNIT INTERNAL TOTAL GOG 0.00 MISC------ CODE -------- DESCRIPTION ------------------ --------- --- CONTROL NO--------- JOB # 1 04HAZWASTE ENVIRONMENTAL DISPOSAL FEE INTERNAL TOTAL - MISC 0.00 TOTALS -----------------------------------_--------------:..-- --•---------------------. ..------- ffffSiSSSfiSifffffffffffffffffffSffSfiSSSSSSSSfiSSiffSSSSSES TOTAL LABOR.... 0.00 f- P A Y M E N T M E T H O D f TOTAL PARTS.... 0,00 f i TOTAL SUBLET... 0.00 r CirarJ; 1 Cash _ ........ r J GTAL G.v.U.... U:UU $ f TOTAL MISC CHG. 0.00 f [ ] Check# .........: Rec Date: ..../:.../.... f TOTAL MISC DISC 0.00 f f TOTAL TAX...... 0.00 ffffSfifffiffSffffSiSSSSfifffSffffffffSfSSSffSSSfffSSSfSSSSf --=----- - TOTAL INVOICE f 0.00 -------------------------------- CUSTOMER SIGNATURE N U U 2 S 0 u PAGE 1 OF 1 CUSTOMER COPY [ END OF INVOICE ] 16:08:27 10 'Oe? 1?cvm autopuria 2 AIF Chrysler/ Plymouth • Jeep 111`) HARRISBURG PIKE, CARLISLE, PA 17013 SHERRY L BYERLY 33 SPRING GARDEN ESTATES CARLISLE, PA 17013 BUSINESS PHONE NO LABOR & PARTS---------------------------------------------------------------- J# 1 36CHZ CHASSIS ELETRICAL TECH(S):30 WARRANTY CLIENT STATES THE HORN WENT OFF ON ITS OWN AND THE LOCLS TESSTTEDPAND RE DOVM tENO DEFECTIVE H SOUND FUNNY PART- - QTY---FP-NUMBER-- - ___DESCRIPTION--------- LIST PRICE-UNIT PRICE- JOB # 1 1 56009573 HORN NONE 8032002 WARRANTY JOB # 1 TOTAL PARTS 0.00 JOB # I TOTAL LABOR & PARTS 0.00 ----- _____ ---- --------------------------------- J# 2 57CHZ INTERIOR TRIM TECH(S)-30 0.00 CLIENT STATES THE 2ND WOOD GRAIN STRIP IS NOT INSTALLED PROPERLY - SUBLET TO AUTO SUNROOF PARTS------ CITY ---FP-NUMBER --------------- DESCRIPTION-- LIST PRICE-UNIT PRICE JOB # 2 TOTAL PARTS 0.00 JOB # 2 TOTAL ;LABOR & PARTS : 0.00 - ---- - -- -------- --- - TOTALS --- ---- -------- --- -------- -•----- ---------- ----- SSSfSSSSSffSSSfSfSSSSSSSSiifiSSSSSSSSSfSSSSSfSSSSSSSSSSiSfif TOTAL LABOR ... 0.00 S P A Y M E N T M E T H O D $ TOTAL PARTS ... 0.00 f $ TOTAL SUBLET... 0.00 f [ ] Cash [ ] C/Card: .. f TOTAL G.O.G.... 0.00 S $ TOTAL;MISC CHG. 0.00 $ [ I Check# .......... Rec Date:..../..../..... $ TOTAL MISC DISC 0.00 f TOTAL TAX...... 0.00 ?SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSfSSSSSSSSS?iSSiSSf -------- TOTAL INVOICE f 0.00 -------------------------------- CUSTOMER SIGNATURE U Q W 9 PAGE 1 OF 1 CUSTOMER COPY AUVI OH I A(-. '.G MILEAGE C.`JOICE NO /EAR : MAKE -WDn - - - I UEIVEHY DATE " - I UELIVE-HY MILES I _ NWEHICHEROKEE1SIl? 4 tE?- --------- U3125L12-----t I'VEHICLE I.D. NO. SELLING DEAL EH NO I PRODUCTION DATE [ END OF INVOICE I 16:31:26 VM autopork 2 Chrysler/ Plymouth • Jeep 1110 FL,%RRIS[3L'RG PIKE, CARLISLE, 1'_1 17013 • (717, 213-;;?'_, r.ti()(h 54-4L)I?' CUSTOMER NO I ADVISOR TA„ .G NVCICF ^A rF 1 INVOICE NO. -- 07127199 CHCS36064 - -- - ?- I .lUliN f{A7E LICE`l;;F NO MILEACE COLOR STOCK NO SHERRY L BYERLY -- --- 1V11S4311_. --- -6557- ,A ` CHILI PEPPE rFL ER ?ArE ------ 2i 571 - - D •EN1 33 SPRING GARDEN ESTATES Kc EAR 03125199 E`.` ' 1_`_ 24 991JEEPICHEROKEEI DN 4DR _ VEHICLE fJ. NO. 4ELLING DEALER N O PROM U CTIDN DATE 1 > 14 -EF 8-A S 9_XLfi?4ZZ-8-?-- --- 68519 - - J --- CARLISLE, PA 17013 F i E NO iP O NC ; R OO OATS 4 I 071211 9 RESIDENCE PHONE BUSINESS PHONE COMMENTS 111 nrn ,.,,,., FM A n1 MO: 6557 LABOR & PARTS----•------------------------•-----•-----------------------------•--• J# 1 47CHZ DOOR LOCK SYSTEM TECH(S):30 CLIENT STATES WHEN THE LOCKS ARE LOCKED WITH THE REMOTES IT WARRANTY t 2 s V? Qf D OEES NOT EP AND ALSO WILL UNLOCK BBY ITS UNIT DO C THE DEFECTIE ED ? PART$ ---CITY ---FP•NUMBER --------------- DESCRIPTION --------- LIST PRICE-UNIT MODULE PK 8035032 PRICE- WARRANTY JD JOB # 1 1 500337E-AD JOB # 1 TOTAL PARTS 0.00 1 - JOB # 1 TOTAL LABOR & - PARTS --------- 0.00 --- - .-.2:--03-CHZ -------------- - --------------------- TECH(S)- ---: - 30---------- .I# STEERING SYSTEM_ WARRANTY CLIENT STATES THE POWER STEERING FLUID IS LOW AND THE SYETEM MP LEAKING NG P ? T E U FOUND THE STEERI EST T D REPLACED THE PUMP ...TESTED OK PART ------QTY---FP-NUMBER- -------------DESCRIPTION---------LIST PRICE-UNIT JOB 2 1 °52087871-AD PUMP POWE 19054002 PRICE WARRANTY JOB 2 1 4883077 OIL POWER 1081033 JOB # 2 TOTAL PARTS WARRANTY 0.00 JOB # 2 TOTAL LABOR & PARTS 0.00 -3--------- ---' --------------------------- - •---- •----------- OIL & FILTER TECH(S):30 J# +O1CHZ07 ----•---- ------- - 7..07 Requested. NTed. AI O I R UTINE MA PERFORM LLBE OIL AND FILTER PARTS------QTY---FP-NU BER-----•..-......DESCRIPTION-----•---LIST PRICE-.UNIT 75 FILTER EN 9057006 9 9 PRICE- 88 6 6 88 . 0 JOB # 3 1 52810 JOB # 3 TOTAL . PARTS . 6.88 JOB # 3 TOTAL'LABOR & - - PARTS -... 13.95 . ------------------- ---- - -- --- G.O.g. & SUPPLIES-- ------------------- ------ - ------------ ---- JOB # 3 6.0 OIL QUART @ 1.200 /UNIT - - 7.20 TOTAL - COG 7.20 UTrr rmf:- -----nrerororrnu------------------------------- rnNTR(N Nn......... PAGE 1 OF 2 CUSTOMER COPY [CONTINUED ON NEXT PAGE] 16:45:54 i lie flutopark 2 ,%L Chrysler/ Plymouth • Jeep 1119 HARRISBURG PIKE, CARLISLE, P,-? 17013 • i7117/ 113-'517; .?'-01 (' cus SHERRY L BYERLY 33 SPRING GARDEN ESTATES CARLISLE, PA 17013 ADVISOR -- TAO `:C. HIS PRICE 113 ---- -? IABOR RATE I l.l(:t NSF NO. h1ILEAf, c. 50M -A S431L_-_-. 6557------ 7;EAR MAKE! MODEL . 991JEEPICHEROKEEISDN 4DR ?r VEHICLE LD NO. -- 1,14 9S X L 6 0 4 7 7 8 I F T E. NO. , D NO COMMENTS TOTALS------------------------- ------ SSSSSS$$$$$$$$$$$$iSfSSSSSSSSS$$$$$$$$$$$$SSSSSSSSSSSS$$$$$$ TOTAL LABOR.... 7.07 $ P A Y M E N T M E T H O D -S TOTAL PARTS.... 6.88 $ TOTAL SUBLET... 0.00 C 7 C/Card: ............ $ f [ I Cash TOTAL G.O.G.... 7.20 $ $ TOTAL MISC CHG. 0.50 S C ] Checkif ........... Rec Date: ../..../.... i TOTAL MISC DISC 0.00 i i TOTAL TAX....:: 1.29 SESfSSSSSSSSSESSSSSSSffSSSSESSSSSSSfSSSSSSSESESfSSSfSSSSSSSS -- ----- TOTAL INVOICE $ 22.94 U V 2 N Q Y ?i s PAGE 2 OF 2 CUSTOMER COPY [ END OF INVOICE j NVOK:E DA TF 07127199 - ' ;NVOICE N( I CHCS31 - ? !]OLOR -- I -TOOK NO. CHILI PEPPE _ 2571 :iEL,VERY DATE I DELIVEHY 03125199 24 ,EL_:NC DEAL F4 .%C - PQOCUCT:; 68519 a O DATE -? 07121199 MO: 6557 16:45:54 r lie iVM flutoparia AWFM? Chrysler/ Plymouth • Jeep i51?C1? _, -1-?96- 1119 I IARRISBURG PIKE, CARLISLE, PA 17013 • (717)243-1523 ADVISOR iNVf,ICE NO. LABOR HATE UCENSE NO :MILEAGE : Cl7LOf7 i SMCK NNO. SHERRY L BYERLY = - E?E? AaPlS4311- -----6560-_---- EC,i}??IPJ--... 33 SPRING GARDEN ESTATES `E''" MA 991JEEPICHEROKEEISON 40R 03[25199 _ 24 VEHICLE I0. NO ELUNG CEALER •:0 -f i Ol"•'!:' CARLISLE, PA 17013 0 `+O I ? BUSINESS PHONE b PARTS------ ------------------ SM 47CHZ DOOR LOCK SYSTEM TECH(S):30 WARRANTY CLIENT STATES THE DOOR LOCKS DON'T OPEN WITH THE REMOTES 3 TESTED AND FOUND THE RKE MODULE FOR THE REMOTES INOP REPLACED THE DEFECTIVE RKE.MODULE PARTS------QTY---FP-NUMBER---------------DESCRIPTION---------LIST PRICE-UNIT PRICE- JOB # 1 1 5003378-AD MODULE PK 8035032 WARRANTY JOB # 1 TOTAL PARTS 0.00 JOB # 1 TOTAL LABOR & PARTS 0.00 ------- --------•--•----------•-----• TOTALS -----•--•------------------•----- ------ ---------------- SSSSffSSSSSSSSSSSSSSSSSSSSSSSSSSSSSfffSSSSSSSSSSSSSSSSSSSSfS TOTAL LABOR. .. 0.00 f P A Y M E N T M E T H O D $ TOTAL PARTS..... 0.00 S $ TOTAL SUBLET... 0.00 Cash C/Card: $ TOTAL G.O.G.... 0.00 [ ] f [ ] $ TOTAL MISC CHG. 0.00 3 [ 1 Check# ........... Rec Date: ..../..:./.... $ TOTAL MISC DISC 0.00 S $ TOTAL TAX...... 0.00 fiSSSSSSfSSSSiffSSSSifSSSSSSiSfiSSSSSSSSSSSSiSfSESSSSSSSSSSS - TOTAL INVOICE f 0.00 CUSTOMERS E a PAGE 1 OF 1 CUSTOMER COPY [ END OF INVOICE 1 14:03:34 V M antopark Chrysler/ Plymouth • Jeep t 119 E I:ARRISGURG PIKE, CARI-ISI.E, P.A 1701 :o Vv Icl uAP SHERRY L BYERLY ?FAP'. i n,1AKE 33 SPRING GARDEN ESTATES 991JEEE I /EHICLE i D 140. / VILEAOE CARLISLE, PA 17013 ESMENCE PHONE flusnESS PHONE ,10MMENTS E m:acE ... i LABOR & PARTS-- ------ J# 1 05CHZ BRAKES TECH(S):30 WARRANTY CLIENT STATES WHEN DRIVING ON THE HIGHWAY WHEN BRAKING LIGHTLY THE RF WHEEL LOCKS UP. slap _ J q L TEST DROVE FOR 132 MILES AND COULD NOT DUPLICATE THE IU CONDITION. CUSTOMER' AGREED TO HAVE THE SHOP FOREMAN DRIVE f n 1, 1 a THE JEEP TO HIS HOME 36 MILES AWAY FOR TWO DAYS. Q? CHECKED THE ANTILOCK BRAKE SYSTEM FLUID AND CONDITION. V ?f LEVEL FULL. CONDITION GOOD. COULD NOT DUPLICATE THE t CONDITION AT THIS TIME. J 0 l 00 BRAKES RF 13/13. LF 13/B. RR 4/R. LR 4/R. JOB # 1 TOTAL LABOR & PARTS 0.00 g 3# 2 38CHZ EXTERIOR LIGHTING TECH(S):30 0.00 CLIENT STATES WHEN DRIVING WITH THE LIGHTS ON THEY DIMM AND GET BRIGHTER OFTEN. HIGH OR LOW BEAMS. TEST DROVE FOR 132 MILES AND COULD NOT DUPLICATE THE CONDITION. LOAD TESTED THE BATTERY AT 200 AMPS DROP TO 10.1. ?r 1 3 CHECKED THE CHARGING SYSTEM OUTPUT. MAX OUTPUT 88 AMPS . Q AT 13.2 V. FULL FIELD TEST USING THE DRB3. 16.2V 38AMPS ALL WITHIN SPECS. oU? JOB # 2 TOTAL LABOR & PARTS 000 j(\j ?0 Q ---- --•---•---------------- --------- ----- - . C SUBL T-----P0# ------VEND INV#-INV.DATE-DESCRIPTION --.---- --- -- ---- 7 JOB # I -5411 06/20/99 RENTAL CAR WARRANTY TOTAL - SUBLET 0.00 .0.1. & SUPPLIES --------- ------ ----- -=------------ 1 1.0 GASOLINE @ /UNIT TOTAL - GOG WARRANTY -------------- •----------------------- TpTALS-•------------- TOTAL SSSSSS;fSfSSSSfSSSSSSSSSSSSSSSSSSSSSSSSSSSSfSSSSfSSSSSi LABOR.... 0.00 S P A Y M E N T M E T H 0 0 $ TOTAL PARTS.... 0.00 i_ $ TOTAL SUBLET... 0.00 C 3 Cash [ I C/Card: ........... $ TOTAL G.O.G.... 0.00 I ' $ TOTAL MISC CHG. 0.00 S- C I Check# ... ..... Rec Date:..../..../.... $ " TOTAL MISC DISC 0.00 '.S- $ TOTAL TAX. 0.00 fSSffffSSSSSSS53SS3SSSSSSSSfSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSiS > -- ---- TOTAL INVOICE $ 0.00 .....--. --.------------------- CUSTOMER SIGNATURE I a W N s 3 C g 9 O PAGE 1 OF 1 CUSTOMER COPY C END OF INVOICE 16:34:55 i .? (:ai .1v. Ir::. 17013 4?/1.JiAllb.. lk?' S Chrysler Plymouth .. Jeep 42124100 CHCS40846 SHERRY L BYERLY 5?;f]0 - -- AWS4311 -19827- - CHILI PEPPE 2571 33 SPRING GARDEN ESTATES JEFPjCH€RGKEElSDN 40R - ----- ----- - 0312, !89 - 24 - CARLISLE, PA 17013 ----- ---- -- - ----02124100 - - Z_ ..E',C= Pn?i::E ---- 6 r., ., ..E rrrtr.•E•.1 I 717 2681_903 €# 4.86 wRr, • _, -- .. _ _ & PARTS ------------------------------------------------ - L# 01CHZ01 PA. STATE INSPECTION TECH (S):115 INTERNAL PERFORM PENNSYLVANIA STATE INSPECTION PASSED REPORTS; TIRES 8/32 BRAKES L/F 6/R R/R 4/R PARTS ------ QTY --- FP-NUMBER --------------- DESCRIPTION --------- LIST PRICE-UNIT PRICE- JOB # 1 TOTAL PARTS 0.00 JOB # 1 TOTAL LABOR & PARTS 0.00 J# 2+15CHZ TRANSMISSION TECH(S):115 64.05 CUSTOMER STATES PLEASE CHANGE THE TRANSMISSION FLUID PERFORMED TRANSMISSION SERVICE PARTS ------ OTY --- FP-NUMBER --------------- DESCRIPTION --------- LIST PRICE-UNIT PRICE- JOB # 2 1 5010125-AA FLUID AFT 1081018 19.25 15.95 15.95 JOB # 2 1 311 TRANS ADD 14.38 9.95 9.95 JOB # 2 TOTAL PARTS 25.90 JOB # 2 TOTAL LABOR & PARTS 89.95 ---------- ----------------------------------•-----------•-•---•---•-- J# 3+35CHZ ENGINE - ELECTRICAL TECH(S):115 0.00 Lam" CUSTOMER STATES WHILE DRIVING THE HEADLIGHTS GO OFF AND COME COULD NOT DUPLICATE AT THIS TIME n c. H (IS 3 X75; PARTS ------ QTY --- FP-NUMBER --------------- DESCRIPTION --------- LIST PRICE-UNIT PARTS 0.00 e1.O I / JOB # 3 TOTAL LABOR & PARTS 0.00 ------------------------------- MISC------CODE--------DESCRIPTION-------------------------------CONTROL NO--------- JOB # 1 IN INSPECTION STICKER TOTAL MISC INTERNAL TOTALS .......................................................................................... ffffffffSififfffii$$$$$$ifiii$$$$$$$$$$$$iiiiii$$$$$$$$$$$$i TOTAL LABOR.... 64.05 f P A Y M E N T M E T H O D i TOTAL PARTS.... 25.90 f i TOTAL SUBLET... 0.00 f [I Cash ( ] C/Card: .. .,,,,..y. i TOTAL G.O.G.... 0.00 S c ?, f r i . TOTAL MISC CHG. 0.00 f [.4j Check# ..?L..:?... Rec Date: 3 TOTAL MISC DISC 0.00 f f TOTAL TAX...... 5.41 fSSSSSSSSSSifiififiiiiii$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ TOTAL INVOICE $ 95.36 - ------------ CUSTOMER SIGNATURE ,, PAGE 1 OF 1 CUSTOMER COPY [ END OF INVOICE ) 16:29:52 i nAff OF CARLISLE Chrysler/ Plymouth , Jeep 111! Harrishuro Pike Carlisle, Pa. 17013 Phone r- 'i'oli Free (-,;:: r FIVE STAR flit -A ---A A -A ?U31r6 lEN '•;r AUVISOP. /[r- 1TA6 1111 - ?n? .A link I Li Pic MILEAGE SHERRY L BYERLY p --AyS4731-1- ?- 92,' - ,.AKt 33 SPRING GARDEN ESTATES - „ .. CARLISLE, PA 17013 LABOR & PARTS ---------------------------------------------------------------------- J# 1 01CHZ01 PA. STATE INSPECTION TECH(S):128 INTERNA L CLIENT STATES TO PLEASE PUT A REPLACEMENT STICKER ON THE /- (,v? WIND SHIELD ...WAS REPLACED ? REPLACED rQ PL L JOB # 1 TOTAL LABOR & PARTS 0.00 1 9 V ?J S ? S - --- - - ----- ----- - ----- J Q ?(G MISC------ CODE -------- DESCRIPTION ------------------------------ - CONTROL NO --------- JOB # 1 IN INSPECTION STICKER INTERNAL TOTAL MISC 0.00 TOTALS ------------------------------------------------------------------------------------------ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ TOTAL LABOR.... 0.00 $ P A Y M E N T M E T H O D $ TOTAL PARTS.... 0.00 $ $ TOTAL SUBLET... 0.00 $ [ ] Cash [ ] C/Card : ............ $ TOTAL G.O.G.... 0.00 $ $ TOTAL MISC CHG. 0.00 $ [ ] Check# ........... Rec Date: ..../..../.... $ TOTAL MISC DISC 0.00 $ $ TOTAL TAX...... 0.00 $$$$$$$$$$$$$$$$$$$SESSS$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ TOTAL INVOICE E 0.00 -------------------------------- CUSTOMER SIGNATURE PAGE 1 OF 1 CUSTOMER COPY [ END OF INVOICE ] j `?'$ 261Do- - - ..k1GSd04324--- ?a?_C>#1Lt;PEPPE ELF'"?S?§? ._? •---- ---?4- _- _------; 12:31:25 2581993 SHERRY BYERLY 33 SPRING GARDEN EST CARLISLE, PA 17013 HOME: 258-1993 BUS: 512-1641 70738 ENGLiftImn AND *INVOICE* ® 6039 Carlisle Pike Mechanicsburg, PA 17055 CHRYSUR (717) 766-7686 Jeep, PAGE 1 SERVICE ADVISOR: R7 FRET) MArXP..Y COLOR YEAR MAKEWODEL VIN LICENSE MILEAGE IN/ OUT TAG RED 99 JEEP CHEROKEE 1J4FFE8S9XL604778 AWS4311 21554/21559 TBY DEL DATE IN SVC DATE PROMISED PO NO, RATE PAYMENT INV. DATE 25MAR1999 12FEB99 25MAR2002 15:00 05MAY00 65. CASH 08MAY2000 R.O. OPENED READY OPTIONS: DLR:T ENG:4.0 L iter MPI- Unleaded 06:59 04MAY00 12:20 08MAY00 _ RN:4SPDAW 1)3/36-NO SCC _ LINE OPCODE TECH TYPE HOURS LIST NET TOTAL A'CUST STATES"HOWL NOISE AT LOW RPMS-RENE VERIFIED-.FRONT TRANSFER CASE BRG???? CAUSE: BEARING FAILURE 21030101 TRANSFER CASE-Replace (B) 98 WJ4 1.40 (N/C)I 1 52099212AB TRANSFER (N/C) 3 5010124AA *FLUID AFT-TRANS AFT +3 Q (N/C) FC: 4A PART#: 52099212AB COUNT: CLAIM TYPE: AUTH CODE: 7524 PARTS: 0.00 LABOR: 0.00 OTHER: 0.00 TOTAL LINE A: 0.00 21559 *******BEARING FAILURE*************** ROAD TEST VEHICLE TO VERIFY COMPLAINT. CAN FEEL CHAIN JUMPING IN TRANSFER CASE ON HARD ACCELL. REMOVE TRANSFER CASE & DISSASEMBLE FOR DIAGNOSIS. FOUND OIL PUMP TUBE CAME, APART, CAUSING NO LUBRICATION THROUGH OUT TRANSFER CASE, CAUSING CATASTRAPHIC BEARING FAILURE, & CHAIN FAILURE. REPLACE TRANSFER CASE WITH NEW UNIT, CHECK FILL LEVEL & ROAD TEST TO VERIFY REPAIR, OK. B**'CUST STATES-AT HIGHWAY SPEED HEADLIGHTS DIM CONSTANTLY CAUSE: POWER SURGE 08651293 ELECTRICAL, HEAD LAMP FLICKER - TSB 08-34-99 98 WJ4. 0.20 (N/C) 1 5013440AA MODULE-MULTIFUNCTION (N/C) FC: P8 - PART#: 5013440AA 'COUNT: CLAIM TYPE: 51A I00LNI Uf- u15GLAIMLH DESCRIPTION - TOTALS The factory warranty Constitutes all of the warranties with, respect to LABOR AMOUNT the sale of this item/items. The Seller hereby expressly all PARTS AMOUNT ps,p warranues, either exxpresress or implied including any implied GAS, OIL, LURE , warranty of merchantability or f r r rt l r SUBLET AMOUNT Jeep CHRYSLER Seller pu pose. o a pa icu a Seller neither assumes nor MISC. CHARGES authonzes any other person assume for it airy Imhi3rty i n TOTAL CHARGES Connection wrth the sale of this rtemF,TemS. LESS INSURANCE SALES TAX CUSTOMER SIGNATURE PLEASE PAY THIS AMOUNT - CUSTOMER COPY f ? t ? 2581993 SHERRY BYERLY 33 SPRING GARDEN EST CARLISLE, PA 17013 HOME: 258-1993 BUS: 512-1641 7 0 7 3 8 j? ; l %.VGLANL *INVOICE* 6039 Carlisle Pike Mechanicsburg, PA 17055 CHRTSIER (717) 766-7686 Jeep, PAGE 2 SERVICE ADVISOR: R7 i?-RFT1 nan(-vwv COLOR YEAR MAKUMODEL VIN LICENSE MILEAGE IN; OUT TAG RED 99 JEEP CHEROKEE 1J4FF68S9XL604778 AWS4311 21554/21559 TBY DEL DATE IN SVC DATE PROMISED PO NO. RATE PAYMENT INV. DATE 25MAR1999 12FEB99 25MAR2002 15:00 05MAY00 65 .00 CASH 08MAY2000 R.O. OPENED READY OPTIONS: DLR:T ENG:4.0 L iter MPI-Unleaded 06:59 04MAY00 12:20 08MAY00 RN:4SPDAW 1)3/36-NO SCC _ LINE OPCODE TECH TYPE HOURS LIST NET TOTAL AUTH CODE: 7524 PARTS: 0.00 LABOR: 0.00 OTHER: 0.00 TOTAL LINE B: 0.00 21559 *********POWER SURGE************* ROAD TEST TO VERIFY COMPLAINT RUN DRB TESTS TO VERIFY ALL SYSTEMS ARE FUNCTIONING AS DESIGNED. PERFORM TSB & INSTALL COOLING FAN MODULE & ROAD TEST TO VERIFY REPAIR, OK. 08651293 .2 FC P8 "Z" INDICATES NON-FACTORY PART. - NO WARRANTY ON GASKETS AND/OR SEALS GUS ? L Len r r -roc ,h STATEMENT OF DISCLAIMER DESCRIPTION TOTALS The factory warranty COoSlinrtes all LABOR AMOUNT of the warranties with respect to 0 , 00 ?¦ the saga of this Item s' The Seller hereby expressly disclaims all PARTS AMOUNT 0 . 00 warranties, either express or GAS, OIL, LUBE 0 00 implied, including any implied warranty of merchantability or SUBLET AMOUNT 0 00 Jeep CHRYSLER fitness for a particular purpose. 0.00 Seller neither assumes nor MISC. CHARGES autho nzes any other person to TOTAL CHARGES ass-ile tnr it any Lahihty 0 _ 00 connection with the sale of rhis LESS INSURANCE hemntems. 0 . 00 SALES TAX 0.00 CUSTOMER SIGNATURE PLEASE PAY - THIS AMOUNT 0.00 CUSTOMER COPY 2581993 SHERRY BYERLY 33 SPRING GARDEN EST CARLISLE, PA 17013 HOME: 258-1993 BUS: 512-1641 BRENNER 1 0 9 6 9 FAN111 Y OU MU T 11S EUY5 INVOICE ® 6039 Carlisle Pike Mechanicsburg, PA 17050 CHRYSLER (717) 766-7686 Jeep, PAGE 1 _ SERVICE ADVISOR: I nA MAPV PT('NAPT)C COLOR YEAR MAKE/MODEL VIN LICENSE MILEAGE IN/ OUT TAG RED 99 JEEP CHEROKEE 1J4FF68S9XL604778 AWS4311 22004/22004 TBYE DEL DATE IN SVC DATE PROMISED PO NO. RATE PAYMENT INV. DATE 25MAR1999 12FEB99 125MAR2002 17:00 28JUN00 65.00 CASH 28JUN2000 R.O. OPENED READY - OPTIONS: DLR:T ENG:4.0 L iter MPI- Unleaded 07:19 28JUN00 12:00 28JUN00 _ RN:4SPDAW 1)3/36-NO SCC _ LINE OPCODE TECH TYPE HOURS LIST NET TOTAL A PERFORM RECALL 860 AIRBAG MODULE CAUSE: RECALL 08860182 RECALL #860.REPLACE AND RELOCATE AIRBAG CONTROL MODULE 99 WJ4 1.00 (N/C) 1 CBUF8601 MODULE-AIRBAG CONTROL (N/C) FC: PART#: CBUF8601 COUNT: CLAIM TYPE: AUTH CODE: 3728 PARTS: 0.00 LABOR: 0.00 OTHER: 0.00 TOTAL LINE A: 0.00 22004 ....RECALL 860 .................. ....... .: REPLACE AND RELOCATE ACM AS IN RECALL LON 08860182 1.0 MI IN 22587 "Zft INDICATES NON-FACTORY PART. NO WARRANTY ON GASKETS AND/OR SEALS. STATEMENT OF DISCLAIMER DESCRIPTION TOTALS The factory warranty constitutes all of the warranties vwtf? respect to LABOR AMOUNT 0 , 00 the sale of this itemAtems. The Sauer hereby expressly disclaims all PARTS AMOUNT 0 . 0 0 warranties, either express or GAS, OIL, LUBE 0 00 implied, including any implied _ warranty of merchantability or SUBLET AMOUNT 0 . 00 CHRYSLER Jeep fitness fcr a particular purpose. neither assumes nor MISC. CHARGES 0.00 authorizes any other person tv h assume for it any abdav in TOTAL CHARGES 0 . 00 connecting: wnh the sale of this rtem;nems. LESS INSUR4NCE 0 - 00 SALES TAX 0.00 CUSTOMER SIGNATURE PLEASE PAY THIS AMOUNT 0.00 rTTCTnMRP rnPV 2581`)93 1 2 5 9 6 *INVOICE* SHERRY BYERLY 31 SPRING GARDEN EST CARLISLE PA 17013 PAGE 1 HOME: 2.58-1993 BUS: 697-8000 BRENNER FAMILY OF DEAHAISHIPS ® 6039 Carlisle Pike Mechanicsburg, PA ' 7050 CHRYS(ER (717) 766-7686 Jeep, SFRVIrF anvlgnR• , „ TLTT TTTT T,T TT, - COLOR_ YEAR _ MAKE'MOCEi. VIN LICENSE MILEAGE IN; OUT TAG 99_ JEEP CHEROKEE 1J4FF68S9XL604778 AWS4311 24395/24399T-3 Y -DEL. DATE IN SVc_DATE _ PROMISED PO NO. RATE PAYMENT INV. DATE :5MAR1999 12FEB99 25 16:00 09AUG00 CASH - 110 AUG2000 _R_O_OPENED READY OPTIONS: DLR:T ENG:4.0 Liter_MPI-Unleaded FRN:4SPDAW 1)3/36-NO SCC I 7"/09 09AU000 08:13 10AUG00 LINE OPCODE TECH TYPE HOURS LIST NET TOTAL A CUSTOMER STATES THERE IS A VIBRATION WHEN BRAKING, CAUSE: HARD SPOTS ON ROTORS 504 FRONT BRAKES 35 CJ1 98.63 98.63 05211008 DISC (ROTOR), BRAKE-Replace (B) 35 WJ4 (N/C) 2 5016434AA ROTOR (N/C) 1 4778058AB PAD KIT -FRONT DISC BRAKE (N/C) FC: 09 PART4: 5016434AA COUNT: CLAIM TYPE: AUTH CODE: 3583 05211009 DISC (ROTOR), BRAKE-Replace (B) 35 WJ4 (N/C) FC: PART#: COUNT: CLAIM TYPE: AUTH CODE: 3583 PARTS: 0.00 LABOR: 98.63 OTHER: 0.00 TOTAL LINE A: 98.63 .'4399 ***ROTORS NOT TRUE*** ROAD TESTED AND VERIFIED CONCERN. CK'D AND PERFORMED HUB RUN OUT PROCEDURE AND FOUND 0 RUN OUT ON BOTH FRONT HUBS. PERFORMED RUNOUT PROCEDURE ON THE ROTORS AND FOUND AN EXCESS (.04) ON THE LEFT ROTOR AND (.05) ON THE RIGHT ROTOR. MEASURED ROTOR THICKNESS VARIATION OF 130TH ROTORS AND FOUND A (.03) VARIATION ON THE LEFT ROTOR AND A (.04) VARIATION ON THE RIGHT ROTOR. REPLACED FRONT PADS AND ROTORS. REROAD TESTED AND FOUND OK. k*************************************************** H CUSTOMER STATES THE REAR SPEAKERS ARE INOP SINCE THE AIR BAG RECALL WAS DONE CH RYSI.ER Jeep The factory warranty constitutes all of the warrannes with respect to the sale of this Iter' htem ;. The Seller hereby expressly ni sclaiin.s all warranties, either express nr implied, including any Implied warranty of mercharrtability or fitness fur a particular purpose. Seiler neither assumes nor authorizes any otner person to assume for if any liability in Cnmlectlon with the sale, of this It emdrems. DESCRIPTION TOTALS LABOR AMOUNT PARTS AMOUNT GAS, OIL, LURE SUBLET AMOUNT MISC. CHARGES TOTAL CHARGES LESS INSURANCE SALES TAX PLEASE PAY THIS AMOUNT CUSTOMER COPY ?E8, 99 S11ERRY BYERT,Y 33 SPRING GARDEN EST CARLISLE PA 17013 i-iOME: 253-1993 BUS: 697-8000 1 2 5 9 6 BRENNER *INVOICE* ® 6039 Carlisle Pike Mechanicsburg, PA 17050 CHRYSLER (717) 766-7686 Jeep PAGE 2 SERVICE ADVISOR: ?? TFNNT^>~ wurr_zr'r COLOR YFArMAKE MODEL VIN LICENSE MILEAGE IN; OUT TAG D ?`J9 itJEEP CHEROKEE 1J4FF68S9XL604778 AWS4311 24395 24399 TBY f1Fl_ DATE IN SVC DATE - PROMISED PO NO, RATE P /. DATE !jMAR1999 12FEB99 25MAR20021 16:00 09AUG00 CASH l0AUG2000 1,.Q. Urcivw rtcf+ur vrl I?IVa: ULK:'1' EN(1:4 . U Llter'_MP1-Unleaded RN:4SPDAW 1)3/36-NO SCC O'1_09 09AUG00-08:13 10AUG00 ?.,INE OPCODE TECH TYPE HOURS LIST NET TOTAL 19 DIAGNOSTIC 35 ISPJ (N/C) FARTS: 0.00 LABOR: 0.00 OTHER: 0.00 TOTAL LINE B: 0.00 A399 CK'D AND VERIFIED CONCERN. CK'D AREA OF WHERE RECALL WAS DONE TO E _4A_ ; E, IF ANY WIRE WERE CUT, PINCHED OR CONNECTORS WERE DISCONNECTED. CV^ ('OUND NONE. R&I RADIO TO SEE IF THE REAR. SPEAKER TERMINALS WERE LOOSE % ()R PULLED OUT, FOUND OK. R&I REAR TRIM PANELS WHERE REAR SPEAKERS ARE, 14VOi i-L WITH RADIO ON, THE SPEAKERS STARTED TO WORK. FOUND IN THE UPPER RIGHT Qz [ IIAND CORNER THE WIRE HARNESS FOR THE SPEAKERS HAS BEEN RUBED THROUGH BY CN%*w 'rH ,130DY PANEL. ALSO NOTICED THAT THE HEAD LINER IS DOUBLED UP DUE TO G AN AFTER MARKET SUN ROOF INSTALLATION. THE ADDED/DOUBLED HEAD LINER 'cZ t MATERIAL PUSHED THE WIRE HARNESS INTO THE BODY SHEET METAL CAUSING THE W[RES TO BE RUBED THROUGH SHORTING OUT THE SPEAKERS. CUSTOMER DECLINED REPAIRS. CUSTOMER IS GOING TO TAKE' VEHICAL BACK TO THE INSTALATION PEACE TO HAVE CORRECTED. C' CUSTOEMR STA'T'ES THERE IS A VIBRATION IN THE STEERING WHILE DRIVING 11 BALANCE TIRES 3CMJ 25.60 25.60 PARTS: 0-00 LABOR: 25.60 OTHER: 0.00 TOTAL LINE C: 25.60 14399 ROAD TESTED AND VERIFIED CONCERN. INSPECTED FRONT END FOR LOOSE 'IUSPENSION COMPONETS. FOUND NONE. CK'D BALANCE OF WHEELS AND FOUND ALL WERE OUT OF' BALANCE. BALANCED WHEELS AND REROAD TESTED, OK. - "Z" INDICATES NON-FACTORY PART. NO WARRANTY ON GASKETS AND/OR SEALS. STATEMENT OF DISCLAIMER t th l DESCRIPTION TOTALS artory warranty constitutes al e or the warranties with respect to LABOR AMOUNT 124 .23 ute sate of this itemmems. The Seller hereoy expressly msclaims ail PARTS AMOUNT 0 0 warranties, either express or -,plied, including any implied GAS, OIL, LUBE O 00 ,oar renty or merchant abdhy or hness fora par ocular prpUSe t u SUBLET AMOUNT 0 00 CHRYSI,ER Jeep . S eller netther assumes nnr ( [h h MISC. CHARGES 0 00 o iill 12e$ any or er per5orl to assume for it any habdlty n TOTAL CHARGES 124. 23 r.onnecunn with the saga, of this uem:itens. LESS INSURANCE 0 . 00 SALES TAX 7 .46 cusromteR SIGNATURE PLEASE PAY THIS AMOUNT 131 .69 CUSTOMER COPY MnENNER FAMILY OF Dil.'ALF11sl flips iH® 6039 Carlisle Pike J??p? Merhanicsburg, PA 17050 (717) 766-7686 _ AMOUNT PAID BY COMMENT 131.69 CHECK 1.2596 92564 TOTAL RECEIVED: $131.69 SHERRY BYERLY 33 SPRINT; GARDEN EST DATE-TIME: 10AUG2000 15:17 CARLISLE PA 17013 CASHIER: DEBRA LOCATION: 2581993 CASH DRAWER: ACCOUNTING DISTRIBUTION CO JOURNAL CO ACCOUNT AMOUNT CONTROL 56 2 11700 131.69 12596 2 10400 -131.69 12596 CONTROL2 BYERLY BYERLY CUSTOMER COPY 2531993 SHERRY BYERLY 33 SPRING GARDEEST CARLISLE, PA 17013 HOME: 258-199", BUS: 697-8000 1612 7 BRENNER F= NUff Oi, MA LF R.S HIPS *INVOICE* 6039 Carlisle Pike ® Mechanicsburg, PA 17050 CHRYSIER ,717) 766-7686 Jeep. PAGE 1 SERVICE ADVISOR: 1 -11 TF.NNTFF.R WRTC,HT COLOR RED YEAR]--- MAKE, MODEL 991 JEEP CHEROKEE 1 VIN 1j4FF68S9XL604778 LICENSE AWS4311 MILEAGE IN/ OUT 28380 28380 TAG T776 DEL DATE IN SVC DATE PROMISED PO NO. RATE PAYMENT INV', DATE 25MAR1999 12FE1399 25MAR2002 16:00 29NOV00 CASH 29NOV2000 R.O. OPENED READY OPTIONS: DLR:T ENG:4.0_Liter _MPI-Unleaded 07:23 29NOV00 09:34 29NOV00 RN:4SPDAW 1)3/36-NO SCC LINE OPCODE TECH TYPE HOURS LIST NET TOTAL A CUSTOMER STATES ONE OF THE REMOTES ARE INOP CAUSE : INTERNAL, DEFECT 6 e e, 08802802 TRANSMITTER, KEYLESS ENTRY-Replace (C) `-?.(N/C) 95 WJ4 ??(YN 36859AD TRANSMTR-KEYLESS ENTRY o (N/C) 1 560 ?n? 58 y FC: ,E3l64 PART#: 56036859AD COUNT: : - qR CLAIM TYPE: AUTH CODE: 9123 PARTS: 0.00 LABOR.: 0.00 OTHER: 0.00 TOTAL LINE A: 0.00 28380 *******'A'* RKE FOB IN-OP ******************** VERIFIED RKE IN-OP,PROGRAMMED NEW RKE AND VERIFIED OPERATION. MILES IN 28380 NOTE:30K SERVICE NEEDS DONE tt Z tl INDICATES NON-FACTORY PART. NO WARRANTY ON GASKETS AND/OR SEALS. CHRYSLER Jeep STATEMENT OF DISCLAIMER The factory warranty constitutes all of the roarranues with respect to the sale of this iteimitems. The Seller hereby expressly di sclaims all warranties, either express or implied, inrluoiny any implied warranty of merchantability or fitness fn, a particular purpose. jailer neither Assail, IDS nor authorizes any other person to assume for any liability et rau:eot.on with ;he sale, o. this rem,i1i,v- CUSTOMER COPY PLEASE PAY THIS AMOUNT 0.00 DESCRIPTION TOTALS LABOR AMOUNT o. QO PARTS AMOUNT 0. 00 GAS, OIL, LURE 0 00 SUBLET AMOUNT 0. 00 MISC. CHARGES 0 00 TOTAL CHARGES 00 LESS INSURANCE 0. 00 SALES TAX 0. 00 2581993 1 8 0 0 5 INVOICE SHERRY BYERLY 33 SPRING GAR.1-= EST CARLISLE, PA 17013 PAGE 1 HOME: 258-1-993 BUS: 697-8000 SERVICE ADVISOR BRENNER FAINI IIA' OF DLALE RS H IPS ® 6039 Carlisle Pike (HRYSUR Mechanicsburg, PA 17050 Jeep, _ 717) 760-7686 _ Web Site: www hrennerchryslerjeep.com E-mail: brenoerq@earthiink.net RVAM T77NTe"_T.AA7T1 COLOR YEAH N1AK&MODEL VIN LICENSE MILEAGE IN; OUT TAG RED 99 JEEP CHER_._OKEE 1J4FF68S9XL604778 AWS4311 31949/31949 T341 DEL DATE IN S'VC DATE PROMISED PO N0. RATE PAYMENT INV. DATE 25MAR1999 12FEB99 - 25MAR2002 17:00 30JAN01 CASH 30JAN2001 R.O.OPENED READY_ OPTIONS: DLR:T ENG:4.0 Liter MPI-Unleaded ? 07:27 30JAN01 15:50 30JAN01 _ _ RN:4SPDAW 1)3/36-NO SCC LINE OPCODE TECH TYPE HOURS LIST NET TOTAL A CUSTOMER STATES THE SHIFTER IS VIBRATING-ALOT WHEN DRIVING AND MAKING A LOAD NOISE 2300 BODY GROUP DIAL. AND/OR REPAIR a> CJ1 0.00 0.00 PARTS: 0-00 LABOR: 0.00 OTHER: " 0.00 TOTAL LINE A: 0:00 .31949 ********* TRANSFER CASE LINKAGE ************** TEST DROVE WITH CUSTOMER,HEARD A RATTLE SOUND COMING FROM 4WD. LEVER AT TIMES.CHECKED AND FOUND TRANSFER CASE LINKAGE LOOSE TIGHTENED LINKAGE (AT TUNNEL)' AND TEST DROVE,VERIFIED REPAIRS. MILES IN 31945 "Z° INDICATES NON-FACTORY PART. NO WARRANTY ON, GASKETS AND/OR SEALS. CHRYSLER Jeep J I A I tIVItIV I Ur LAZ)LLAIIwtn Th f ll DESCRIPTION. TOTALS actory warranty constitutes a e LABOR AMOUNT et the warranties with respect to 0 , 00 the sale of this rtemlitems. The Seller hereby expressly disclaims all PARTS AMOUNT 0 . 00 warranties, either express or implied, including any implied GAS, OIL, LUBE 00 vvarranty of merchantability or artILLOW ur fitness for n ose SUBLET AMOUNT 0 . 00 p p p . Seiler neither assumes nor MISC. CHARGES 0 00 authorizes any other person to assume for it any liability in TOTALCHARGES 0? connection with the sale of this nentRtems . LESS INSURANCE 0 00 SALES TAX 0 00 CUSTOMER SIGNATURE PLEASE PAY THIS AMOUNT 0.00 CUSTOMER COPY 2581993 2 1 1 8 3 *INVOICE* SHERRY BYERLY 33 SPRING GARDEN EST CARLISLE, PA 17013 PAGE 1 HOME: 258-1993 BUS: 697-8000 SFRVI('F anvignR BRENNER FAINIIIN OF DFALERSHIPS ® 6039 Carlisle Pike CHRYSLER Mechanicsburg, PA 17050 J= _ (717) 766-7686 Web Site: www.brennerchryslerjeep.com E-mail: brennercj@earthlink.net I n0 &A 7%3V nT,?T 'A r% ?*% e4 COLOR YEAR _ MAKE/MODEL VIN LICENSE -MILEAGE IN; OUT TAG RED 99 J EEP CHEROKEE 1 1J4FF68S9XL604778 - AWS4311 35925/35927 ? T016 DEL DATE IN SVC DATE PROMISED PO N0, RATE PAYMENT INV. DATE 25MAR1999 12FEB99 25MAR2002 WAIT 16MAY01 CASH 16MAY2001 R.O. OPENED READY OPTIONS: DLR:T ENG:4.0 Liter MPI-Unleaded 16MAY01 16MAY01 _ RN:4SPDAW 1)3/36-NO SCC LINE OPCODE TECH TYPE HOURS LIST NET TOTAL A"STATE INSPECT TRUCK/4X4 04T STATE INSPECT TRUCK/4X4 123 CMJ 18.00 18.00 PARTS: 0.00 LABOR: 18.00 OTHER: 0.00 TOTAL LINE A: 18.00 35927 PERFORMED SI. TIRES WERE 5/32. BRAKES WERE R/F 9/R, L/R 3/R. MILES IN WERE 35,926. STICKER ## 6524041 . B CUSTOMER STATES PASSENGER SIDE FRONT SPEAKER IS FADING IN AND OUT. HAPPENS INTERMITTENTLY. NRM NO REPAIRS MADE 123 CJ1 0.00 0.00 PARTS: 0>.00 LABOR: 0.00 OTHER: 0.00 TOTAL LINE B: 0.00 35927 'PRIED NUMEROUS OF TIMES TO VERIFY >CUSTOMER ;COMPLAINT AND COULD NOT DUPLICATE. CUSTEMER SHOULD TRY AND SHOW SHOP FORMAN SINCE COMPLAINT IS INTERMITTEN. C** CUSTOMER STATES THE 4X4 CABLE IS VIBRATING LOOSE AGAIN CAUSE: LOOSE 21950643 CABLE/LINKAGE,' TRANSMISSION Adjust (B) 123 WJ4 (N/C) FC: 50 PART#: COUNT':' CLAIM TYPE: AUTH CODE PARTS: 0.00 LABOR: 0.00 OTHER: 0.00 TOTAL -LINE'C: <0.00 35927 VERIFIED COMPLAINT. FOUND LINKAGE TO BE SLIGHTLY LOOSE. ADJUSTED AND TIGHTENED LINKAGE. VERIFIED REPAIRS AND NORMAL AT THIS TIME. STATEMENT OF DISCLAIMER The factory warrant constitutes all DESCRIPTION ; i TOTALS y of the warranties with respect to LABOR AMOUNT the sale of this item items. The Seller hereby expressly disclaims all PgRTS AMOUNT warranties, either express or implied, including any implied GAS, OIL, LUKE warranty of merchantability or fitness ! a particular purp SUBLET AMOUNT CHRYSLER Jeep r Setter neither assumes nor authorizes any other person to MISC. CHARGES assume for it any Iialodty in con h l f TOTAL CHARGES nection w,tn t e sa e o this item; terns. LESS INSURANCE SALES TAX CUSTOMER SIGNATURE PLEASE PAY THIS AMOUNT CUSTOMER COPY 2581993 SHERRY BYERLY 33 SPRING GARDEN EST CARLISLE, PA 17013 HOME: 258-1993 BUS: 697-8000 BRENNER 2 1 1 8 3 F-?1lfl.Y OF DF-UXRSHIPS *INVOICE* ® 6039 Carlisle Pike CHRYSLER Mechanicsburg, PA 17050 Jqp, _ (717) 766-7686 _ PAGE 2 Web Site: www.brennerchryslerjeep.corn E-mail: brennerci@earthlink.net SERVICE ADVISOR' 1 OQ Maav DT-17k-m- COLOR YEAR MAKE/MODEL VIN LICENSE MILEAGE' IN/ OUT TAG RED 99 JEEP CHEROKEE 1J4FF68S9XL604778 AWS4311 35925/35927 T016 DEL DATE IN SVC D_ATC I PROMISED PO NO, RATE PAYMENT INV. DATE 25MAR1999 12FEB99 125MAR2002 WAIT 16MAY01 CASH 116MAY2001 R.O. OPENED _ READY OPTIONS: DLR:T ENG:4.0 Liter MPI-Unleaded _ RN:4SPDAW 1)3/36-NO SCC 16MAY01 16MAY01 5I A I tMtN r OF DISCLAIMER The factory warrant constit te ll DESCRIPTION TOTALS. y u s a of the warranties with respect to LABOR AMOUNT 18 . 00 the sale of this nernntems. The Seller hereby expressly disclaims all PARTS AMOUNT 0 00 varranties, either express or implied, including any implied GAS, OIL, LUBE 0 . 00 warranty of merchantability or fitness for a particular purpose. SUBLET AMOUNT 0.00 CHRYSLER Jeep Seller nertner assumes nor authorizes an other ers n MISC. CHARGES 0 . 00 y p o to assume tot it any liability in n i i h h TOTAL CHARGES 18 00 co nect on w t t e sa.e of this item/'?tems' LESS INSURANCE 0.00 SALES TAX 1.08 cusro nea SIG uAruaE PLEASE PAY THIS AMOUNT 19.08 CUSTOMER COPY BRENNER FAMILY OF DLkLERSHIPS ® 6039 Carlisle Pike CMR15fEN Mechanicsburg, PA 1 7050 jeop• _ f717) 766-7686 Web Site: www.brennerchryslerjeep.corn E-mail: hrennercj@earthrok.not 102575 AMOUNT PAID BY COMMENT 19.08 CHECK 21183 TOTAL RECEIVED: $19.08 SHERRY BYERLY 33 SPRING GARDEN EST DATE-TIME: 16MAY2001 09:09 CARLISLE PA 17013 CASHIER: KRISTIN LOCATION: 258199:1 CASH DRAWER: ACCOUNTING DISTRIBUTION CO JOURNAL (70 ACCOUNT AMOUNT CONTROL 2 56 2 11700 19.08 21183 2 10400 -19.08 21183 CONTROL2 BYERLY BYERLY CUSTOMER COPY 2581993 SHERRY BYERLY 33 SPRING GARDEN EST CARLISLE, PA 1.7013 HOME: 258-1993 BUS: 697-8000 MMENNER 2 1 7 6 9 FAMILY OF DIALER.SHIPS *INVCICE* ® 6039 Carlisle Pike CHRYSIER Mechanicsburg, PA 17050 Jeep. _ (717) 766-7686 _ PAGE 1 Web Site: Nww.brennerchryslerjeep.com E-mail: brennercj@earthlink.net SERVICE ADVISOR: 1 nq MARY F?TrT4AT?n.4 COLOR YEAR MAKEMODEL VIN LICENSE MILEAGE INr OUT TAG RED 99 JEEP CHEROKEE 1J4FF68S9YL604778 AWS4311 36880/36901 T535 DEL DATE IN SVC DATE PROMISED PO NO, RATE PAYMENT- INV. DATE 25MAR1999 12FEB99 25MAR2002 17:00 05JUN01 CASH 1 05JUN2001 R.O, OPENED' READY OPTIONS: DLR:T ENG:4.0 Liter_MPI-Unleaded 05JUN01 05JUN01 RN:4SPDAW 1)3/36-NO SCC LINE OPCODE TECH TYPE HOURS LIST NET TOTAL A CUSTOMER STATES THAT THE DRIVERS WINDOW CAME 'OFF THE TRACK CAUSE: CABLE BROKEN 23345007 REGULATOR,, DOOR GLASS-Replace (B) 35 WJ4 (N/C) 1 55154959AIREGULATOR-FRONT DOOR 'WIND (N/C) FC: 07 PART#: 5515495.9AI COUNT: CLAIM TYPE: AUTH CODE: 3583 P1aRTS: 0.00 LABOR: 0.00 OTHER: 0.00 TOTAL LINE A: 0.00 36901 ***REGULATOR DRIVE CABLE BROKEN*** CK'D AND VERIFIED CONCERN. R&I DOOR !PANEL AND VAPOR BARRIER. 'FOUND ;GLASS MOUNT DISCONNECTED FROM DRIVE' CABLE. REPLACED REGULATOR AND RECK'D OK. MILES IN 36895 NOTE: VEHICAL OVER 'DUE 'FOR 30K SERVICE. B CUSTOMER STATES THAT THE FRT PUMPKIN IS LEAKING CAUSE: LEAKING 02121001 OIL SEAL, DRIVE'PINION-Replace (B) 35 WJ4 (N/C) 1 4746772 SEAL-DRIVE-PINION' (NIC) 1 4874469 *LUBRICANT (N/C) FC: 65 PART#: 4746772 COUNT: CLAIM TYPE: AUTH CODE: 3583 STATEMENT OF DISCLAIMER F' DESCRIPTION The factory warranty constitutes all of the warrantes with respect to LABOR AMOUNT the salt t itemAt s. The Seiler hereby expressly disclaims all PARTS AMOUNT .? warranties. . either expreress or implied including any implied GAS, OIL, LOBE , warranty of merchantability or arnc ur ose fitness for a SUBLET AMOUNT CHRYSLER Jeep su p p p . Seller neither assumes nor MISC. CHARGES authorizes any other person to assume for it any liability in TOTAL CHARGES connection wr h the sale of this item/items. LESS INSURANCE SALES TAX 1 TOTALS PLEASE PAY THIS AMOUNT CUSTOMER COPY . BRENNER 2 5 819 9 3 2 1 7 6 9 FAMILY OF DELERS HIPS SHERRY BYERLY 33 SPRING GARDEN EST CARLISLE, PA 17013 HOME: 258-1993 BUS: 697-8000 *INVOICE* ® 6039 Carlisle Pike CHRYSIER Mechanicsburg, PA 17050 Jeep, _ (717) 766-7686 _ PAGE 2 Web Site: www.brennerchryslerjeep.com E-mail: brennercj@earthlink.net ';FRVICF ADVISOR: I nR MARY RTC`NART).4 COLOR YEAR MAiKEM00EL VIN LICENSE MILEAGE INi OUT TAG RED 99 JEE P CHEROKEE 1J4FF68S9XL604778 AWS4311 36880 36901 T535 DEL DATE IN SVC DATE PROMISED PO NO. RATE PAYMENT INV. DATE ""- i QQ9 12FEB99 25MAR2002 17:00 05JUN01 CASH 05JUN2001 -NED READY OPTIONS: DLR: T ENG A . 0_Liter_MPI-Unleaded 05JUN01 05JUN01 RN:4SPDAW 1)3/36-NO SCC LINE OPCODE TECH TYPE HOURS L15'1' NE'1" 1'U'1"KL PARTS: 0.00 LABOR 0.00 OTHER: 0.00 TOTAL LINE B: 0.00 36901 ***FRONT PINION SEAL WORN/TORN*** CK'D AND VERIFIED CONCERN. RAISED VEHICAL ON LIFT AND FOUND FLUID LEAKING FROM THE FRONT PINION SEAL!. R&I FRONT DRIVE SHAFT AND YOKE. REPLACED THE PINION SEAL, TOPPED OFF THE FLUID LEVEL. RECK'D, OK. C CUSTOMER STATES THAT THE TRANSFER CASE IS NOISEY AGAIN CAUSE: BUSHINGS WORN 21031093 TRANSFER CASE SHIFTER NOISE - TSB '21-09-98 35 WJ4 (N/C) 3 5014148AA SHAFT-TRANSFER CASE (N/C) FC: P8 PART#: 5014148AA COUNT: CLAIM TYPE:' AUTH CODE: 3583 PARTS: 0.00 LABOR: 0.00 OTHER: 0.00 TOTAL LINE C: 0.00 36901 ***4WD SHIFTER TORQUE SHAFT BUSHING WORN*** ROAD TESTED AND HEARD A RATTLE COMING FROM THE 4WD SHIFTER AREA. RAISED VEHICAL'ON LIFT AND INSPECTED THE 4WD SHIFTER LINKAGE. FOUND THE TORQUE SHAFT LOOSE IN THE PIVIOT;BUSHING. R&I THE TORQUE SHAFT AND INSTALLED ASHAFT REPAIR TIT REROAD TESTED, OK. DID NOT HEAR ANY OTHER NOISES. IF THIS IS NOT WHAT THE CUSTOMER HAS DESCRIBED, THEN THE WRITE UP IS'NOT CLEARLY DEFINED. TSB.210998 LO.21031093 T.0.6 FC.P8 D** CUSTOMER STATES RT FRT DOOR SPEAKER CRACKLES, CUTS IN AND OUT. VEHICLE HAS BLOWN SEVERAL FUSES FOR DASH LIGHTS-CUST HAS STATEMENT UF- UISCLAIMEH - DESCRIPTION The factory warranty constitutes all of the warranties with respect to LABOR AMOUNT the sale of this item items. The Salle- hereby expressly disclaims all PARTS AMOUNT war.-'ties. enher express or including any implied implies GAS, OIL, LUKE , warranty of merchantability or r i l r f f SUBLET AMOUNT CHRYSLER Jeep or a part pu Sell itness cu a pose. Seller neither assumes nor MISC. CHARGES authorizes any other person to assume for it any liability in TOTAL CHARGES connection with Vie sale Of ,his itemhtems. LESS INSURANCE SALES TAX L TOTALS PLEASE PAY THIS AMOUNT CUSTOMER COPY 2581993 2 1 7 6 9 *INVOICE* SHERRY BYERLY 33 SPRING GARDEN EST CARLISLE, PA 17013 PAGE 3 HOME: 258-1993 BUS: 697-8000 SFRVICF ADVISOR BRENNER FAMILY OF DEALERS HIPS ® 6039 Carlisle Pike CHRYSLER Mechanicsburg, PA 17050 Jeep, _ (717) 766-7686 Web Site: www.brennerchryslerjeep.com E-mail: brennercj@earthlink.net i (1A MARY RT(`RARTI..q COLOR YEAR MAKE,MODEL VIN LICENSE MILEAGE INi OUT TAG IZED 99 JEEP CHEROKEE 1J4FF68S9XL604778 AWS4311 36880 36901 T535 DEL DATE IN SVC DATE ' PROMISED PO NO. RATE PAYMENT INV, DATE 25MAR1999 12FEB99 25MAR2002 17:00 05JUN01 CASH 05J-,N2001 R.O..OPENEO READY OPTIONS: DLR:T ENG:4.0 Liter_MPI-Unleaded 05JUN01 T 05JtTN01 RN:4SPDAW 1)3136-NO SCC LINE OPCODE TECH TYPE HOURS L15'1' N?'1' 1'U'1'AL NC NO CHARGE 35 CJ1 0.00 0.00 PARTS: 0.00 LABOR: 0.00 OTHER:' 0.00 TOTAL, LINE D: 0.00 36901 ***NORMAL OPERATION FOUND*** CK'D AND COULD NOT. VERIFY CONCERN. TESTED SPEAKER. AT VARIOUS VOLUMN LEVELS AND TONES, SPEAKER DID NOT CRACK OR. CUTOUT.. ALSO CK'D WIRING FOR DOME LAMP AND 'FOUND, NO PROBLEM AT _ THIS TIME. IF HAPPENS AGAIN, CUSTOMER SHOULD TAKE VEHICLE TO AUTO SUNROOF:TO! HAVE CHECKED'AFTERMARKET SUNROOF IS INSTALLED ANDCOULD BE THE CAUSE. IIZII INDICATES NON-FACTORY PART. NO WARRANTY ON GASKETS AND/OR SEALS ?' 1 ?` M; 1 t" 0 L' ff f /f art-' -C '.. CHRYSLER Jeep The factory warranty constitutes all of the warranties with respect to the sale of this Ilem,'Items. The Seller hereby expressly disclaims all warranties, either express or implied, including any implied warranty of merchantability or fitness for a particular purpose. Seller neither assumes nor authorizes any other person to assume for it any liability m conoertlon with the. sale of this itemfitems. CUSTOMER COPY DESCRIPTION TOTALS LABOR AMOUNT 0.00 PARTS AMOUNT 0.00 GAS, OIL, LUBE 0. 00 SUBLET AMOUNT 0 00 MISC. CHARGES 0.00 TOTAL CHARGES 0.00 LESS INSURANCE 0. 00 SALES TAX 0.00 PLEASE PAY THIS AMOUNT 00 BRENNER 2581993 SHERRY BYERLY 33 SPRING GARDEN EST CARLISLE, PA 1-7013 HOME: 258-1993 BUS: 697-8000 2 2 1 0 2 I=kMILY OF DEA&ER.SHIPS *INVOICE* ® 6039 Carlisle Pike CHRYSLER Mechanicsburg, PA 17050 Jeep, _ (717) 7 66-7 68 6 _ PAGE 1 Wet) Site: vv vv,rj.brennerchrysle(jeep.corn E-mail: brennercjr+earthlink.net SERVICE ADVISOR: 108 MARY RICI4IARDS COLOR YEAR MAKE MODEL VIN LICENSE MILEAGE iN,' OUT TAG RED 99 JEEP CHEROKEE I 1J4FF68S9XL604778 AWS4311 37065 37071 T802 DEL DATE IN SVC DA T E PROMISED PO NO. RATE PAYMENT INV, DATE 25MAR1999 12FEB99 25MAR2002 15:00 14JUN01 CASH 14JUN2001 R.O. OPENED 4 READY OPTIONS: DLR:T ENG:4.0 Liter_MPI-Unleaded - 14JUN01_ ( 14JUN01 RN:4SPDAW 1)3/36--NO SCC LINE OPCODE TECH TYPE HOURS LIST NET TOTAL A CUSTOMER STATES THAT THE AIR BAG LIGHT CAME ON AND THE DASHLIGHTS WENT OUT-NO BUS LIGHT ON,CHECK ENGINE LIGHT IS ON 19 DIAGNOSTIC 123 ISPJ (N/C) PARTS: 0.00 LABOR: 0.00 OTHER 0.00 TOTAL LINE A: 0.00 37071 *********GLICH IN SIGNAL TO PCM**************** VERIFIED CUSTOMER, COMPLAINT. CHECKED CODES WITH DRB AND FOUND P-CODE 1694 (NO CCD MESSAGE FROM PCM). RAN 'T'EST AS IN DIAGNOSTIC MANUAL FOR CODE AND CODE DID NOT COME BACK. ROAD TESTED VEHICLE TO SEE IF CODE COMES BACK AND NOTHING AT THIS TIME. MILES IN WERE 37,068. "Z'f INDICATES NON-FACTORY PART. NO WARRANTY ON GASKETS AND/OR SEALS. STATEMENT OF DISCLAIMER DESCRIPTION T he footory vvavanty constitutes ail LABOR AMOUNT n ti•.e "'a, anti es smith respect to i ;ire :-ale o) th,, itr+nw-tems. 7ne PARTS AMOUNT 5•Y.,.:r nest el?y u¢pres iv ib SiAdh ,s ail wlrranoe.S, am r ei,p,es5 or OIL LUKE GAS inclurliocf any in•.plied , mp!ied , , , ,varraniv of meromittahdity or f i SUBLET AMOUNT ar purpose. or ar part,cu fitness Sever neitner asscmes nor MISC. CHARGES a shor is any other person to TOTAL CHARGES assume for it 311v hah,hty in coonec*ion -110, the 5310 of ,temiiiems. LESS INSURANCE SALES TAX CUSTOMER SIGNATURE PLEASE PAY THIS AMOUNT TOTALS CHRYSLER Jeep CUSTOMER COPY 0.00 0.00 0.00 0.00 0.00 0.00 0.00 • F500710I F500710T WARRANTY VEHICLE INQUIRY C93S2054 DATE: 09/30/02 ( V E H I C L E I N F O ) TIME: 12:59:37 VIN: 1J4FF68S9XL604778 BODY MODEL: XJJL74 SORT CODE: T99L REC TYPE: 3 DESCRIPTION: 99 JEEP CHEROKEE SPORT TIME STAMP: 07/16/01 14144626 WAR CODE : F WARRANTY DT: 03/25/99 VEHICLE REST NO RESTRICTION PREP PAID: A I.S.D. CHOICE ELIG SPCL CVRG: EFF. DATE CURRENT WCC 336 EFF. DATE: 02/12/99 EXTD MLG : NVDR MILES 00024 1ST PRIOR WCC: 000 EFF. DATE: SERV CONT: NARRATIVE 2ND PRIOR WCC: 000 EFF. DATE: CLAIM INFO: LAST REPAIR MLG 037700 LAST REPAIR DATE: 07/12/01 LAST LIST DATE 01073 TOTAL EXPENSE : +02725.09 MLG AT ODOM REPL: 0-MLG ODO CHG DT: KILO: SOLD TO: ZN/DLR: 33 68519 DATE: 03/26/99 CODE : Z YR PERIOD: 9909 SHIP TO: ZN/DLR: 33 68519 DATE: 02/12/99 FLEET: YR PERIOD: 9906 ENGINE BUILT 900419 TRANS BUILT J-STATUS 02/12/99 WAR BUILT DATE 02/12/99 LAST UPDATE : 02/24/99 INV. AMT 21689.00 STATION KZ MASTERSHIELD REMAINING AMT PF: 2=NAR,4=SLS CODES, 5=CNA, 6=CLM INQ,7=AUTH NQ,8=ROOT-CAU,II=MENU, I2=HELP SZA9600T WARRANTY CLAIM INFORMATION SUMMARY C93S2054 09/30/02 VIN: 1J4FF68S9XL604778 --- 99 JEEP CHEROKEE 12:58:40 T C ----REPAIR---- C N DATE ZN DLR CLAIM/SC MILEAGE MICRO/RUTH LIST-DT TOT-EXP W 08/18/99 33 68519 366750 10,300 LR61119 99091 $112.20 R 1 LOP=85410500 BRAKES FC=YX PART=NO PART EXP= $112.20 M 07/27/99 33 68519 362030 6,500 KK53461 99082 DENIED R 1 LOP=19851201 MODL,S/W AIRBAG FC=18 PART=05003378AD EXP= $0.00 M 07/27/99 33 68519 362030 6,500 KL51236 99082 DENIED R 1 LOP=19851201 MODL,S/W AIRBAG FC=18 PART=05003378AD EXP= $0.00 M 07/27/99 33 68519 362030 6,500 KR52486 99083 DENIED R 1 LOP=19851201 MODL,S/W AIRBAG FC=18 PART=05003378AD EXP= $0.00 M 07/27/99 33 68519 362030 6,500 KS54493 99083 DENIED R 1 LOP=19851201 MODL,S/W AIRBAG FC=18 PART=05003378AD EXP= $0.00 TOTAL WARRANTY COST: $2725.09 PF 1=DLR/SUS 2=PG1 3=DLR 4=AUTH 6=VEH 7=CLM DTL 8=HELP 9=DESC 11=WARR 12=0WNR **** PRESS ENTER TO CONTINUE **** n, . SZAt9600T WARRANTY CLAIM INFORMATION SUMMARY C93S2054 09/30/02 VIN : 1J4FF68S9XL604778 --- 99 JEEP CHEROKEE 12:58:43 T C ----REPAIR---- C N DATE ZN DLR CLAIM/SC MILEAGE MICRO/AUTH LIST-DT TOT-EXP W 07/27/99 33 68519 362030 6,500 KX65730 99083 $144.06 R 1 LOP=19851201 MODL,S/W AIRBAG FC=18 PART=05003378AD EXP= $144.06 W 07/21/99 33 68519 360641 6,500 KA62218 99074 $254.94 R 1 LOP=19700111 STEERING PUMP FC=68 PART=52087871AD EXP= $254.94 W 07/21/99 33 68519 360640 6,500 KC54359 99081 $157.92 R 1 LOP=23115001 AIR BAG PASSENGER FC=18 PART=05003378AD EXP= $157.92 W 06/08/99 33 68519 351150 4,400 GW57487 99062 $23.59 R 1 LOP=08400101 HORN FC=MH PART=56009573 EXP= $23.59 W 05/28/99 33 68519 349460 3,700 GK48591 99061 $10.78 R 1 LOP=08505101 INTERIOR BULB FC=14 PART=09427943 EXP= $10.78 TOTAL WARRANTY COST: $2725.09 PF 1=DLR/SUS 2=PG1 3=DLR 4=AUTH 6=VEH 7=CLM DTL 8=HELP 9=DESC 11=WARR 12=OWNR **** PRESS ENTER TO CONTINUE **** SZA9600T WARRANTY CLAIM INFORMATION SUMMARY C93S2054 09/30/02 VIN: 1J4FF68S9XL604778 --- 99 JEEP CHEROKEE 12:58:46 T C ----REPAIR---- C N DATE ZN DLR CLAIM/SC MILEAGE MICRO/AUTH LIST-DT TOT-EXP K 02/24/99 33 68519 PREPNV 0 0623390 99031 $79.68 R 1 LOP=95900040 REIMBURSE TRNSFR FEE FC= PART=NO PART EXP= $64.68 2 LOP=95900045 REIMBURSE TRNSFR FEE FC= PART=NO PART EXP= $15.00 W 07/12/01 33 26704 231180 37,700 JK20320 01073 DENIED R 1 LOP=0892KEG2 DASH LAMPS FC=1W PART=OOOOATC5 EXP= $0.00 WS 07/12/01 33 26704 231180 37,700 JN09947 01073 $86.98 R 1 LOP=0892KEG2 DASH LAMPS FC=1W PART=OOOOATC5 EXP= $86.98 WS 06/05/01 33 26704 217690 36,800 GV19403 01062 DENIED R 1 LOP=23341007 DOOR WINDOW REG FC=07 PART=55154959AI EXP= $0.00 2 LOP=02121001 0 SEAL DR PININ FC=65 PART=04746772 EXP= $0.00 3 LOP=21031093 ROD,T/CASE SHIFT FC=P8 PART=05014148AA EXP= $0.00 TOTAL WARRANTY COST: $2725.09 PF 1=DLR/SUS 2=PG1 3=DLR 4=AUTH 6=VEH 7=CLM DTL 8=HELP 9=DESC 11=WARR 12=OWNR **** PRESS ENTER TO CONTINUE **** R;. SZA9400T WARRANTY CLAIM INFORMATION SUMMARY C93S2054 09/30/02 VIN: 1J4FF68S9XL 604778 --- 99 JEEP CHEROKEE 12:58:54 T C ----REPAIR---- C N DATE ZN DLR CLAIM/SC MILEAGE MICRO/AUTH LIST-DT TOT -EXP WS 06/05/01 33 26704 217690 36,800 HS04726 01071 DEN IED R 1 LOP=23341007 DOOR WINDOW REG FC=07 PART=55154959AI EXP= $0.00 2 LOP=02121001 0 SEAL DR PININ FC=65 PART=04746772 EXP= $0.00 3 LOP=21031093 ROD,T/CASE SHIFT FC=P8 PART=05014148AA EXP= $0.00 WS 06/05/01 33 26704 217690 36,800 HU21098 01071 $ 231.40 R 1 LOP=23341007 DOOR WINDOW REG FC=07 PART=55154959AI EXP= $109.05 2 LOP=02121001 0 SEAL DR PININ FC=65 PART=04746772 EXP= $75.86 3 LOP=21031093 ROD,T/CASE SHIFT FC=P8 PART=05014148AA EXP= $46.49 W 05/16/01 33 26704 211830 35,900 FY18456 01054 $15.30 R 1 LOP=21950643 LINKAGE TRANSMISSION FC=50 PART=NO PART EXP= $15.30 TOTAL WARRANTY COST: $2725.09 PF 1=DLR/SUS 2=PG1 3=DLR 4=AUTH 6=VEH 7=CLM DTL 8=HELP 9=DESC ll=WARR 12=OWNR **** PRESS ENTER TO CONTINUE **** x? SZAJ600T WARRANTY CLAIM INFORMATION SUMMARY C93S2054 09/30/02 VIN: 1J4FF68S9XL604778 --- 99 JEEP CHEROKEE 12:58:58 T C ----REPAIR---- C N DATE ZN DLR CLAIM/SC MILEAGE MICRO/AUTH LIST-DT TOT-EXP W 11/29/00 33 26704 161270 28,300 QP06080 00121 $36.10 R 1 LOP=08802802 KEYLESS ENTRY FC=58 PART=56036859AD EXP= $36.10 WZ 08/09/00 33 26704 125960 24,300 KS28930 00083 DENIED R 1 LOP=05211008 DISC BRAKE-REPLACE FC=09 PART=05016434AA EXP= $0.00 WA 08/09/00 33 26704 125960 24,395 KS28930 00083 $252.70 1 LOP=05211008 DISC BRAKE-REPLACE FC=09 PART=05016434AA EXP= $252.70 S 06/28/00 33 26704 109690 22,000 JD81258 00072 $213.10 R 1 LOP=08860182 RECALL FC=UC PART=CBUF8601 EXP= $213.10 W 05/04/00 33 23215 707380 21,500 FQ25208 00052 DENIED R 1 LOP=21030101 TRANSFER CASE FC=4A PART=52099212AB EXP= $0.00 2 LOP=08651293 RAD/AC CONDNSR MTR FC=P8 PART=05013440AA EXP= $0.00 TOTAL WARRANTY COST: $2725.09 PF 1=DLR/SUS 2=PG1 3=DLR 4=AUTH 6=VEH 7=CLM DTL 8=HELP 9=DESC 11=WARR 12=OWNR **** PRESS ENTER TO CONTINUE **** r`. ??kv SZA96600T WARRANTY CLAIM INFORMATION SUMMARY C93S2054 09/30/02 VIN: 1J4FF68S9XL604778 --- 99 JEEP CHEROKEE 12:59:10 T C ----REPAIR---- C N DATE ZN DLR CLAIM/SC MILEAGE MICRO/AUTH LIST-DT TOT-EX? W 05/04/00 33 23215 707380 21,500 FX05861 00053 $1,106.34 R 1 LOP=21030101 TRANSFER CASE FC=4A PART=52099212AB EXP= $918.68 2 LOP=08651293 RAD/AC CONDNSR MTR FC=P8 PART=05013440AA EXP= $187.66 TOTAL WARRANTY COST: $2725.09 PF 1=DLR/SUS 2=PG1 3=DLR 4=AUTH 6=VEH 7=CLM DTL 8=HELP .9=DESC 11=WARR 12=OWNR **** INQUIRY COMPLETE **** F500"720I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 12:59:39 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 09049900193358 CLAIM NO: 366750 ZN/D/DLR: 33 L 68519 CYCLE : 99091 GCS FLG MICRO NO: LR61119 EPUR 3 DSA: TOT LAB $: 112.20 TRAN CD : W AUTH CD 1110050000 TOT PART $: .00 PROC DLR: RPR DATE: 081899 PAINT RT: 046.2 ORIG AMT .00 MILEAGE 010300 MECH RT 046.2 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 112.20 PAID CLM WCC 336 DATE COMP: 082099 MSG CODES F1 07 07 CONDITION 1 PRO-RATED AMT: 112.20 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 85410500 YX 2 NO PART NO DESC 112.20 .00 .00 5487 CONDITION 2 PRO-RATED AMT: CONDITION 3 PRO-RATED AMT: PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREV 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** "Y A: F504720I F500720T WARRANTY CLAIM NARRATIVE C93S2054 DATE: 09/30/02 TIME: 12:59:42 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 09049900193358 CLAIM NO: 366750 ZN/D/DLR: 33 L 68519 CYCLE 99091 GCS FLG MICRO NO: LR61119 EPUR 3 DSA: TOT LAB $: 112.20 TRAN CD : W AUTH CD 1110050000 TOT PART $: .00 PROC DLR: RPR DATE: 081899 PAINT RT: 046.2 ORIG AMT .00 MILEAGE 010300 MECH RT 046.2 DEDUC .00 BATCH 8# RTN MAT CLM TOTAL 112.20 PAID CLM WCC 336 DATE COMP: 082099 MSG CODES: F1 07 07 CONDITION 1 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 85410500 YX 2 NO PART NO DESC 112.20 .00 .00 5487 NARRATIVE MSG PF:I=CLSUM 2=PG1 3=PG2 4=LOPS 5=PRTS 6=EQUIP B=NXT 9=VEH 10=PRV 11=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** ?Y F50&720I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 12:59:44 VIN: IJ4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 08069900220691 CLAIM NO: 362030 ZN/D/DLR: 33 L 68519 CYCLE : 99082 GCS FLG MICRO NO: KK53461 EPUR 3 DSA: TOT LAB $: 13.86 TRAN CD : M AUTH CD TOT PART $: 130.20 PROC DLR: RPR DATE: 072799 PAINT RT: 046.2 ORIG AMT .00 MILEAGE : 006500 MECH RT 046.2 DEDUC .00 BATCH : @# RTN MAT CLM TOTAL 144.06 DENIED CLM WCC : 336 DATE COMP: 080499 MSG CODES B6 CONDITION 1 PRO-RATED AMT: .00 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 19851201 18 05003378AD NO DESC 13.86 130.20 .00 5487 CONDITION 2 PRO-RATED AMT: CONDITION 3 PRO-RATED AMT: PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREV 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** F500720I F500720T WARRANTY CLAIM NARRATIVE C93S2054 DATE: 09/30/02 TIME: 12:59:46 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 08069900220691 CLAIM NO: 362030 ZN/D/DLR: 33 L 68519 CYCLE 99082 GCS FLG MICRO NO: KK53461 EPUR 3 DSA: TOT LAB $: 13.86 TRAN CD : M AUTH CD TOT PART $: 130.20 PROC DLR: RPR DATE: 072799 PAINT RT: 046.2 ORIG AMT .00 MILEAGE 006500 MECH RT 046.2 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 144.06 DENIED CLM WCC 336 DATE COMP: 080499 MSG CODES: B6 CONDITION 1 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 19851201 18 05003378AD NO DESC 13.86 130.20 .00 5487 NARRATIVE MSG PF:I=CLSUM 2=PG1 3=PG2 4=LOPS 5=PRTS 6=EQUIP 8=NXT 9=VDH 10=PRV ll=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** . 4' ?r• . F50U720I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 12:59:48 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 08079900242209 CLAIM NO: 362030 ZN/D/DLR: 33 L 68519 CYCLE : 99082 GCS FLG MICRO NO: KL51236 EPUR 3 DSA: TOT LAB $: 13.86 TRAN CD : M AUTH CD TOT PART $: 130.20 PROC DLR: RPR DATE: 072799 PAINT RT: 046.2 ORIG AMT .00 MILEAGE 006500 MECH RT 046.2 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 144.06 DENIED CLM WCC 336 DATE COMP: 080499 MSG CODES B6 CONDITION 1 PRO-RATED AMT: .00 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 19851201 18 05003378AD NO DESC 13.86 130.20 .00 5487 CONDITION 2 PRO-RATED AMT: CONDITION 3 PRO-RATED AMT: PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREY 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** A'. iA • F500'120I F500720T WARRANTY CLAIM NARRATIVE C93S2054 DATE: 09/30/02 TIME: 12:59:51 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 08079900242209 CLAIM NO: 362030 ZN/D/DLR: 33 L 68519 CYCLE 99082 GCS FLG MICRO NO: KL51236 EPUR 3 DSA: TOT LAB $: 13.86 TRAN CD : M AUTH CD TOT PART $: 130.20 PROC DLR: RPR DATE: 072799 PAINT RT: 046.2 ORIG AMT .00 MILEAGE 006500 MECH RT : 046.2 DEDUC .00 BATCH @# RTN MAT : CLM TOTAL 144.06 DENIED CLM WCC 336 DATE COMP: 080499 MSG CODES: B6 CONDITION 1 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 19851201 18 05003378AD NO DESC 13.86 130.20 .00 5487 NARRATIVE MSG PF:I=CLSUM 2=PG1 3=PG2 4=LOPS 5=PRTS 6=EQUIP 8=NXT 9=VEH 10=PRV 11=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** r wx. Yom.' rl. • F5001720I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 12:59:53 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 08129900164726 CLAIM NO: 362030 ZN/D/DLR: 33 L 68519 CYCLE : 99083 GCS FLG MICRO NO: KR52486 EPUR 3 DSA: TOT LAB $: 13.86 TRAN CD : M AUTH CD TOT PART $: 130.20 PROC DLR: RPR DATE: 072799 PAINT RT: 046.2 ORIG AMT .00 MILEAGE 006500 MECH RT 046.2 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 144.06 DENIED CLM WCC 336 DATE COMP: 080499 MSG CODES B6 CONDITION 1 PRO-RATED AMT: .00 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 19851201 18 05003378AD NO DESC 13.86 130.20 .00 5487 CONDITION 2 PRO-RATED AMT: CONDITION 3 PRO-RATED AMT: PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREV 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** n; y. ,t, • F500'720I F500720T WARRANTY CLAIM NARRATIVE C93S2054 DATE: 09/30/02 TIME: 12:59:55 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 08129900164726 CLAIM NO: 362030 ZN/D/DLR: 33 L 68519 CYCLE 99083 GCS FLG MICRO NO: KR52486 EPUR 3 DSA: TOT LAB $: 13.86 TRAN CD : M AUTH CD TOT PART $: 130.20 PROC DLR: RPR DATE: 072799 PAINT RT: 046.2 ORIG AMT .00 MILEAGE 006500 MECH RT 046.2 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 144.06 DENIED CLM WCC 336 DATE COMP: 080499 MSG CODES: B6 CONDITION 1 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 19851201 18 0500337BAD NO DESC 13.86 130.20 .00 5487 NARRATIVE MSG PF:I=CLSUM 2=PG1 3=PG2 4=LOPS 5=PRTS 6=EQUIP 8=NXT 9=VEH 10=PRV 11=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** n? ' F500 720I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 12:59:58 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 08139900235792 CLAIM NO: 362030 ZN/D/DLR: 33 L 68519 CYCLE : 99083 GCS FLG MICRO NO: KS54493 EPUR 3 DSA: TOT LAB $: 13.86 TRAN CD : M AUTH CD TOT PART $: 130.20 PROC DLR: RPR DATE: 072799 PAINT RT: 046.2 ORIG AMT .00 MILEAGE 006500 MECH RT 046.2 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 144.06 DENIED CLM WCC 336 DATE COMP: 080499 MSG CODES B6 CONDITION 1 PRO-RATED AMT: .00 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 19851201 18 05003378AD NO DESC 13.86 130.20 .00 5487 CONDITION 2 PRO-RATED AMT: CONDITION 3 PRO-RATED AMT: PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREV 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** ?Y I? l . F50OT20I F500720T WARRANTY CLAIM NARRATIVE C93S2054 DATE: 09/30/02 TIME: 13:00:00 VIN: 1J4FF68S9XL6 04778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 08139900235792 CLAIM NO: 362030 ZN/D/DLR: 33 L 68519 CYCLE 99083 GCS FLG MICRO NO: KS54493 EPUR 3 DSA: TOT LAB $: 13.96 TRAN CD : M AUTH CD TOT PART $: 130.20 PROC DLR: RPR DATE: 072799 PAINT RT: 046.2 ORIG AMT .00 MILEAGE 006500 MECH RT 046.2 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 144.06 DENIED CLM WCC 336 DATE COMP: 080499 MSG CODES: B6 CONDITION 1 CAUSAL LOP FC CC FAILED PART# / NAME 19851201 18 05003378AD NO DESC LABOR $ PARTS $ SUBLET $ TECH# 13.86 130.20 .00 5487 NARRATIVE MSG PF:I=CLSUM 2=PG1 3=PG2 4=LOPS 5=PRTS 6=EQUIP 8=NXT 9=VEH 10=PRV 11=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** • F500720I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 13:00:02 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 08189900440135 CLAIM NO: 362030 ZN/D/DLR: 33 L 68519 CYCLE : 99083 GCS FLG MICRO NO: KX65730 EPUR 3 DSA: TOT LAB $: 13.86 TRAM CD : W AUTH CD TOT PART $: 130.20 PROC DLR: RPR DATE: 072799 PAINT RT: 046.2 ORIG AMT .00 MILEAGE 006500 MECH RT 046.2 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 144.06 PAID CLM WCC 336 DATE COMP: 080499 MSG CODES CONDITION 1 PRO-RATED AMT: 144.06 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 19851201 18 2 05003378AD NO DESC 13.86 130.20 .00 5487 CONDITION 2 PRO-RATED AMT: CONDITION 3 PRO-RATED AMT: PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREY 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** sA • F500720I F500720T WARRANTY CLAIM NARRATIVE C93S2054 DATE: 09/30/02 TIME: 13:00:05 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 08189900440135 CLAIM NO: 362030 ZN/D/DLR: 33 L 68519 CYCLE 99083 GCS FLG MICRO NO: KX65730 EPUR 3 DSA: TOT LAB $: 13.86 TRAM CD : W AUTH CD TOT PART $: 130.20 PROC DLR: RPR DATE: 072799 PAINT RT: 046.2 ORIG AMT .00 MILEAGE 006500 MECH RT 046.2 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 144.06 PAID CLM WCC 336 DATE COMP: 080499 MSG CODES: CONDITION 1 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 19851201 18 2 05003378AD NO DESC 13.86 130.20 .00 5487 NARRATIVE MSG PF:I=CLSUM 2=PG1 3=PG2 4=LOPS 5=PRTS 6=EQUIP 8=NXT 9=VEH 10=PRV 11=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** N §1` F500720I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 13:00:08 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 07289901140738 CLAIM NO: 360641 ZN/D/DLR: 33 L 68519 CYCLE : 99074 GCS FLG MICRO NO: KA62218 EPUR 3 DSA: TOT LAB $: 50.82 TRAN CD : W AUTH CD TOT PART $: 204.12 PROC DLR: RPR DATE: 072199 PAINT RT: 046.2 ORIG AMT .00 MILEAGE : 006500 MECH RT 046.2 DEDUC .00 BATCH : @# RTN MAT CLM TOTAL 254.94 PAID CLM WCC : 336 DATE COMP: 072199 MSG CODES CONDITION 1 PRO-RATED AMT: 254.94 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 19700111 68 2 52087871AD NO DESC 50.82 204.12 .00 5487 CONDITION 2 PRO-RATED AMT: CONDITION 3 PRO-RATED AMT: PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREY 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** F500720I F500720T WARRANTY CLAIM NARRATIVE C93S2054 DATE: 09/30/02 TIME: 13:00:10 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 07289901140738 CLAIM NO: 360641 ZN/D/DLR: 33 L 68519 CYCLE 99074 GCS FLG MICRO NO: KA62218 EPUR 3 DSA: TOT LAB $: 50.82 TRAN CD : W AUTH CD TOT PART $: 204.12 PROC DLR: RPR DATE: 072199 PAINT RT: 046.2 ORIG AMT .00 MILEAGE 006500 MECH RT 046.2 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 254.94 PAID CLM WCC 336 DATE COMP: 072199 MSG CODES: CONDITION 1 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 19700111 68 2 52087871AD NO DESC 50.82 204.12 .00 5487 NARRATIVE MSG PF:I=CLSUM 2=PG1 3=PG2 4=LOPS S=PRTS 6=EQUIP 8=NXT 9=VEH 10=PRV 11=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** F5OV 20I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 13:00:12 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 07309900180024 CLAIM NO: 360640 ZN/D/DLR: 33 L 68519 CYCLE 99081 GCS FLG MICRO NO: KC54359 EPUR : 3 DSA: TOT LAB $: 27.72 TRAN CD : W AUTH CD : TOT PART $: 130.20 PROC DLR: RPR DATE: 072199 PAINT RT: 046.2 ORIG AMT .00 MILEAGE : 006500 MECH RT 046.2 DEDUC .00 BATCH : @# RTN MAT CLM TOTAL 157.92 PAID CLM WCC : 336 DATE COMP: 072199 MSG CODES CONDITION 1 PRO-RATED AMT: 157.92 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 23115001 18 2 05003378AD NO DESC 27.72 130.20 .00 5487 CONDITION 2 PRO-RATED AMT: CONDITION 3 PRO-RATED AMT: PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREV 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** h F506720I F500720T WARRANTY CLAIM NARRATIVE C93S2054 DATE: 09/30/02 TIME: 13:00:15 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 07309900180024 CLAIM NO: 360640 ZN/D/DLR: 33 L 68519 CYCLE 99081 GCS FLG MICRO NO: KC54359 EPUR 3 DSA: TOT LAB $: 27.72 TRAM CD : W AUTH CD TOT PART $: 130.20 PROC DLR: RPR DATE: 072199 PAINT RT: 046.2 ORIG AMT .00 MILEAGE : 006500 MECH RT 046.2 DEDUC .00 BATCH : @# RTN MAT CLM TOTAL 157.92 PAID CLM WCC : 336 DATE COMP: 072199 MSG CODES: CONDITION 1 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 23115001 18 2 05003378AD NO DESC 27.72 130.20 .00 5487 NARRATIVE MSG PF:I=CLSUM 2=PG1 3=PG2 4=LOPS 5=PRTS 6=EQUIP 8=NXT 9=VEH 10=PRV 11=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** P, • Y: ' F500*720I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 13:00:17 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 06099901360502 CLAIM NO: 351150 ZN/D/DLR: 33 L 68519 CYCLE 99062 GCS FLG MICRO NO: GW57487 EPUR 3 DSA: TOT LAB $: 9.24 TRAN CD : W AUTH CD TOT PART $: 14.35 PROC DLR: RPR DATE: 060899 PAINT RT: 046.2 ORIG AMT .00 MILEAGE 004400 MECH RT 046.2 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 23.59 PAID CLM WCC 336 DATE COMP: 060899 MSG CODES CONDITION 1 PRO-RATED AMT: 23.59 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 08400101 MH 2 56009573 NO DESC 9.24 14.35 .00 5487 CONDITION 2 PRO-RATED AMT: CONDITION 3 PRO-RATED AMT: PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREY 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** ,.K 14 F500 7201 F500720T WARRANTY CLAIM NARRATIVE C93S2054 DATE: 09/30/02 TIME: 13:00:19 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 06099901360502 CLAIM NO: 351150 ZN/D/DLR: 33 L 68519 CYCLE 99062 GCS FLG MICRO NO: GW57487 EPUR 3 DSA: TOT LAB $: 9.24 TRAN CD : W AUTH CD TOT PART $: 14.35 PROC DLR: RPR DATE: 060899 PAINT RT: 046.2 ORIG AMT .00 MILEAGE 004400 MECH RT : 046.2 DEDUC .00 BATCH @# RTN MAT : CLM TOTAL 23.59 PAID CLM WCC 336 DATE COMP: 060899 MSG CODES: CONDITION 1 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 08400101 MH 2 56009573 NO DESC 9.24 14.35 .00 5487 NARRATIVE MSG PF:I=CLSUM 2=PG1 3=PG2 4=LOPS 5=PRTS 6=EQUIP 8=NXT 9=VEH 10=PRV ll=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** F500720I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 13:00:22 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 05299901412329 CLAIM NO: 349460 ZN/D/DLR: 33 L 68519 CYCLE : 99061 GCS FLG MICRO NO: GK48591 EPUR 3 DSA: TOT LAB $: 9.24 TRAN CD : W AUTH CD TOT PART $: 1.54 PROC DLR: RPR DATE: 052899 PAINT RT: 046.2 ORIG AMT .00 MILEAGE : 003700 MECH RT 046.2 LEDUC .00 BATCH : @# RTN MAT CLM TOTAL 10.78 PAID CLM WCC : 336 DATE COMP: 052899 MSG CODES CONDITION 1 PRO-RATED AMT: 10.78 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 08505101 14 2 09427943 BULB 9.24 1.54 .00 8054 CONDITION 2 PRO-RATED AMT: CONDITION 3 PRO-RATED AMT: PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREY 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** F500720I F500720T WARRANTY CLAIM NARRATIVE C93S2054 DATE: 09/30/02 TIME: 13:00:24 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 05299901412329 CLAIM NO: 349460 ZN/D/DLR: 33 L 68519 CYCLE 99061 GCS FLG MICRO NO: GK48591 EPUR 3 DSA: TOT LAB $: 9.24 TRAN CD : W AUTH CD TOT PART $: 1.54 PROC DLR: RPR DATE: 052899 PAINT RT: 046.2 ORIG AMT .00 MILEAGE 003700 MECH RT 046.2 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 10.78 PAID CLM WCC 336 DATE COMP: 052899 MSG CODES: CONDITION 1 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 08505101 14 2 09427943 BULB 9.24 1.54 .00 8054 NARRATIVE MSG PF:I=CLSUM 2=PG1 3=PG2 4=LOPS S=PRTS 6=EQUIP 8=NXT 9=VEH 10=PRV 11=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** { r F500720I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 13:00:26 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 03019918213067 CLAIM NO: PREPNV ZN/D/DLR: 33 L 68519 CYCLE : 99031 GCS FLG MICRO NO: 0623390 SPUR 3 DSA: TOT LAB $: 79.68 TRAN CD : K AUTH CD TOT PART $: .00 PROC DLR: RPR DATE: 022499 PAINT RT: 046.2 ORIG AMT .00 MILEAGE : 000000 MECH RT 046.2 DEDUC .00 BATCH : M3 RTN MAT CLM TOTAL 79.68 PAID CLM WCC : 336 DATE COMP: 000000 MSG CODES CONDITION 1 PRO-RATED AMT: 64.68 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 95900040 P NO PART NO DESC 64.68 .00 .00 CONDITION 2 PRO-RATED AMT: 15.00 95900045 V NO PART NO DESC 15.00 .00 .00 CONDITION 3 PRO-RATED AMT: PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREY 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** :1: F500'720I F500720T WARRANTY CLAIM NARRATIVE C93S2054 DATE: 09/30/02 TIME: 13:00:28 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 03019918213067 CLAIM NO: PREPNV ZN/D/DLR: 33 L 68519 CYCLE 99031 GCS FLG MICRO NO: 0623390 EPUR 3 DSA: TOT LAB $: 79.68 TRAN CD : K AUTH CD TOT PART $: .00 PROC DLR: RPR DATE: 022499 PAINT RT: 046.2 ORIG AMT .00 MILEAGE 000000 MECH RT 046.2 DEDUC .00 BATCH M3 RTN MAT CLM TOTAL 79.68 PAID CLM WCC 336 DATE COMP: 000000 MSG CODES: CONDITION 1 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 95900040 P NO PART NO DESC 64.68 .00 .00 NARRATIVE MSG PF:I=CLSUM 2=PG1 3=PG2 4=LOPS 5=PRTS 6=EQUIP 8=NXT 9=VEH 10=PRV 11=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** ?Y R:. jP • F5004120I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 13:00:30 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 07130122234004 CLAIM NO: 231180 ZN/D/DLR: 33 L 26704 CYCLE : 01073 GCS FLG MICRO NO: JK20320 EPUR 3 DSA: TOT LAB $: 86.70 TRAN CD : W AUTH CD SA 0000 TOT PART $: .28 PROC DLR: RPR DATE: 071201 PAINT RT: 051.0 ORIG AMT .00 MILEAGE : 037700 MECH RT 051.0 DEDUC .00 BATCH : @# RTN MAT CLM TOTAL 86.98 DENIED CLM WCC : 336 DATE COMP: 071201 MSG CODES TT 09 CONDITION 1 PRO-RATED AMT: .00 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 0892KEG2 1W OOOOATC5 NO DESC 86.70 .28 .00 0051 CONDITION 2 PRO-RATED AMT: CONDITION 3 PRO-RATED AMT: PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREY 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** F500720I F500720T WARRANTY CLAIM NARRATIVE C93S2054 DATE: 09/30/02 TIME: 13:00:34 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 07130122234004 CLAIM NO: 231180 ZN/D/DLR: 33 L 26704 CYCLE 01073 GCS FLG MICRO NO: JK20320 EPUR 3 DSA: TOT LAB $: 86.70 TRAN CD : W AUTH CD SA 0000 TOT PART $: .28 PROC DLR: RPR DATE: 071201 PAINT RT: 051.0 ORIG AMT .00 MILEAGE 037700 MECH RT 051.0 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 86.98 DENIED CLM WCC 336 DATE COMP: 071201 MSG CODES: TT 09 CONDITION 1 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 0892KEG2 1W OOOOATC5 NO DESC 86.70 .28 .00 0051 NARRATIVE MSG PF:I=CLSUM 2=PG1 3=PG2 4=LOPS S=PRTS 6=EQUIP 8=NXT 9=VEH 10=PRV 11=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** ?4` a r ' F500720I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 13:00:37 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 07160114144626 CLAIM NO: 231180 ZN/D/DLR: 33 L 26704 CYCLE : 01073 GCS FLG MICRO NO: JN09947 EPUR 3 DSA: TOT LAB $: 173.68 TRAM CD : WS AUTH CD SA80000000 TOT PART $: .28 PROC DLR: RPR DATE: 071201 PAINT RT: 051.0 ORIG AMT 86.98 MILEAGE : 037700 MECH RT 051.0 DEDUC .00 BATCH : @# RTN MAT CLM TOTAL 86.98 PAID CLM WCC : 336 DATE COMP: 071201 MSG CODES 09 74 CONDITION 1 PRO-RATED AMT: 86.98 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 0892KEG2 1W 3 OOOOATCS NO DESC 173.68 .28 .00 6787 CONDITION 2 PRO-RATED AMT: CONDITION 3 PRO-RATED AMT: PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREY 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** F500+720I F500720T WARRANTY CLAIM NARRATIVE C93S2054 DATE: 09/30/02 TIME: 13:00:40 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 07160114144626 CLAIM NO: 231180 ZN/D/DLR: 33 L 26704 CYCLE 01073 GCS FLG MICRO NO: JN09947 EPUR : 3 DSA: TOT LAB $: 173.68 TRAN CD : WS AUTH CD : SA80000000 TOT PART $: .28 PROC DLR: RPR DATE: 071201 PAINT RT: 051.0 ORIG AMT 86.98 MILEAGE 037700 MECH RT 051.0 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 86.98 PAID CLM WCC 336 DATE COMP: 071201 MSG CODES: 09 74 CONDITION 1 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 0892KEG2 1W 3 OOOOATCS NO DESC 173.68 .28 .00 6787 NARRATIVE MSG PF:I=CLSUM 2=PG1 3=PG2 4=LOPS 5=PRTS 6=EQUIP 8=NXT 9=VEH 10=PRV 11=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** A?. I' F500}720I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 13:00:43 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 06070122253688 CLAIM NO: 217690 ZN/D/DLR: 33 L 26704 CYCLE : 01062 GCS FLG MICRO NO: GV19403 EPUR 3 DSA: TOT LAB $: 348.70 TRAN CD : WS AUTH CD SA 0000 TOT PART $: 114.10 PROC DLR: RPR DATE: 060501 PAINT RT: 051.0 ORIG AMT .00 MILEAGE : 036800 MECH RT 051.0 DEDUC .00 HATCH : @# RTN MAT CLM TOTAL 231.40 DENIED CLM WCC : 336 DATE COMP: 060501 MSG CODES C3 82 CONDITION 1 PRO-RATED AMT: .00 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 23341007 07 55154959AI NO DESC 272.20 68.25 .00 8888 CONDITION 2 PRO-RATED AMT: .00 02121001 65 04746772 SEAL 45.90 29.96 .00 8888 CONDITION 3 PRO-RATED AMT: .00 21031093 P8 05014148AA NO DESC 30.60 15.89 PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREY ll=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** .00 8888 . ?11 >xf. F50020I F500720T WARRANTY CLAIM NARRATIVE C93S2054 DATE: 09/30/02 TIME: 13:00:46 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 06070122253688 CLAIM NO: 217690 ZN/D/DLR: 33 L 26704 CYCLE 01062 GCS FLG MICRO NO: GV19403 EPUR 3 DSA: TOT LAB $: 348.70 TRAN CD : WS AUTH CD SA 0000 TOT PART $: 114.10 PROC DLR: RPR DATE: 060501 PAINT RT: 051.0 ORIG AMT .00 MILEAGE : 036800 MECH RT 051.0 DEDUC .00 BATCH : @# RTN MAT CLM TOTAL 231.40 DENIED CLM WCC : 336 DATE COMP: 060501 MSG CODES: C3 82 CONDITION 1 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 23341007 07 55154959AI NO DESC 272.20 68.25 .00 8888 NARRATIVE MSG PF:I=CLSUM 2=PG1 3=PG2 4=LOPS 5=PRTS 6=EQUIP 8=NXT 9=VEH 10=PRV 11=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** J F500?720I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 13:00:50 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 06270114445256 CLAIM NO: 217690 ZN/D/DLR: 33 L 26704 CYCLE : 01071 GCS FLG MICRO NO: HS04726 EPUR 3 DSA: TOT LAB $: 348.70 TRAN CD : WS AUTH CD TOT PART $: 114.10 PROC DLR: RPR DATE: 060501 PAINT RT: 051.0 ORIG AMT .00 MILEAGE 036800 MECH RT 051.0 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 231.40 DENIED CLM WCC 336 DATE COMP: 060501 MSG CODES 09 C3 CONDITION 1 PRO-RATED AMT: .00 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 23341007 07 55154959AI NO DESC 272.20 68.25 .00 8888 CONDITION 2 PRO-RATED AMT: .00 02121001 65 04746772 SEAL 45.90 29.96 .00 8888 CONDITION 3 PRO-RATED AMT: .00 21031093 P8 05014148AA NO DESC 30.60 15.89 .00 8888 PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREY 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** rS. .h. 4'_': R F500720I F500720T WARRANTY CLAIM NARRATIVE C93S2054 DATE: 09/30/02 TIME: 13:00:53 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 !SD: 03/25/99 TS 06270114445256 CLAIM NO: 217690 ZN/D/DLR: 33 L 26704 CYCLE 01071 GCS FLG MICRO NO: HS04726 EPUR 3 DSA: TOT LAB $: 348.70 TRAM CD : WS AUTH CD TOT PART $: 114.10 PROC DLR: RPR DATE: 060501 PAINT RT: 051.0 ORIG AMT .00 MILEAGE : 036800 MECH RT 051.0 DEDUC .00 BATCH : @# RTN MAT CLM TOTAL 231.40 DENIED CLM WCC : 336 DATE COMP: 060501 MSG CODES: 09 C3 CONDITION 1 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 23341007 07 55154959AI NO DESC 272.20 68.25 .00 8888 NARRATIVE MSG PF:I=CLSUM 2=PG1 3=PG2 4=LOPS 5=PRTS 6=EQUIP 8=NXT 9=VEH 10=PRV 11=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** A?. iP? F500'720I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 13:00:56 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 06290122384283 CLAIM NO: 217690 ZN/D/DLR: 33 L 26704 CYCLE : 01071 GCS FLG MICRO NO: HU21098 EPUR 3 DSA: TOT LAB $: 348.70 TRAN CD : WS AUTH CD SA80000000 TOT PART $: 114.10 PROC DLR: RPR DATE: 060501 PAINT RT: 051.0 ORIG AMT 231.40 MILEAGE : 036800 MECH RT 051.0 DEDUC .00 BATCH : @# RTN MAT CLM TOTAL 231.40 PAID CLM WCC : 336 DATE COMP: 060501 MSG CODES 09 C3 CONDITION 1 PRO-RATED AMT: 109.05 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 23341007 07 3 55154959AI NO DESC 272.20 68.25 .00 8888 CONDITION 2 PRO-RATED AMT: 75.86 02121001 65 3 04746772 SEAL 45.90 29.96 .00 8888 CONDITION 3 PRO-RATED AMT: 46.49 21031093 P8 3 05014148AA NO DESC 30.60 15.89 .00 8888 PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREV 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** T' -•r • F5004720I F500720T WARRANTY CLAIM NARRATIVE C93S2054 DATE: 09/30/02 TIME: 13:00:58 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 06290122384283 CLAIM NO: 217690 ZN/D/DLR: 33 L 26704 CYCLE 01071 GCS FLG MICRO NO: HU21098 EPUR 3 DSA: TOT LAB $: 348.70 TRAN CD : WS AUTH CD SA80000000 TOT PART $: 114.10 PROC DLR: RPR DATE: 060501 PAINT RT: 051.0 ORIG AMT 231.40 MILEAGE 036800 MECH RT 051.0 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 231.40 PAID CLM WCC 336 DATE COMP: 060501 MSG CODES: 09 C3 CONDITION 1 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 23341007 07 3 55154959AI NO DESC 272.20 68.25 .00 8888 NARRATIVE MSG PF:I=CLSUM 2=PG1 3=PG2 4=LOPS 5=PRTS 6=EQUIP 8=NXT 9=VEH 10=PRV 11=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** • F500520I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 13:01:03 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 05180123101529 CLAIM NO: 211830 ZN/D/DLR: 33 L 26704 CYCLE 01054 GCS FLG MICRO NO: FY18456 EPUR 3 DSA: TOT LAB $: 15.30 TRAN CD : W AUTH CD TOT PART $: .00 PROC DLR: RPR DATE: 051601 PAINT RT: 051.0 ORIG AMT .00 MILEAGE 035900 MECH RT 051.0 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 15.30 PAID CLM WCC 336 DATE COMP: 051601 MSG CODES CONDITION 1 PRO-RATED AMT: 15.30 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 21950643 50 Y NO PART NO DESC 15.30 .00 .00 6787 CONDITION 2 PRO-RATED AMT: CONDITION 3 PRO-RATED AMT: PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREV 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** F560720I F500720T WARRANTY CLAIM NARRATIVE C93S2054 DATE: 09/30/02 TIME: 13:01:06 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 !SD: 03;25/99 TS 05180123101529 CLAIM NO: 211830 ZN/D/DLR: 33 L 26704 CYCLE 01054 GCS FLG MICRO NO: FY18456 EPUR 3 DSA: TOT LAB $: 15.30 TRAN CD : W AUTH CD TOT PART $: .00 PROC DLR: RPR DATE: 051601 PAINT RT: 051.0 ORIG AMT .00 MILEAGE 035900 MECH RT 051.0 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 15.30 PAID CLM WCC 336 DATE COMP: 051601 MSG CODES: CONDITION 1 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 21950643 50 Y NO PART NO DESC 15.30 .00 .00 6787 NARRATIVE MSG PF:I=CLSUM 2=PG1 3=PG2 4=LOPS 5=PRTS 6=EQUIP 8=NXT 9=VEH 10=PRV ll=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** tc F500120I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 13:01:08 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 12010015493435 CLAIM NO: 161270 ZN/D/DLR: 33 L 26704 CYCLE : 00121 GCS FLG MICRO NO: QP06080 EPUR 3 DSA: TOT LAB $: 10.20 TRAN CD : W AUTH CD TOT PART $: 25.90 PROC DLR: RPR DATE: 112900 PAINT RT: 051.0 ORIG AMT .00 MILEAGE 028300 MECH RT 051.0 DEDUC .00 BATCH 9# RTN MAT CLM TOTAL 36.10 PAID CLM WCC 336 DATE COMP: 112900 MSG CODES CONDITION 1 PRO-RATED AMT: 36.10 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 08802802 58 M 56036859AD NO DESC 10.20 25.90 .00 6787 CONDITION 2 PRO-RATED AMT: CONDITION 3 PRO-RATED AMT: PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREV 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** x ax F50d720I F500720T WARRANTY CLAIM NARRATIVE C93S2054 DATE: 09/30/02 TIME: 13:01:10 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 12010015493435 CLAIM NO: 161270 ZN/D/DLR: 33 L 26704 CYCLE 00121 GCS FLG MICRO NO: QP06080 EPUR 3 DSA: TOT LAB $: 10.20 TRAN CD : W AUTH CD TOT PART $: 25.90 PROC DLR: RPR DATE: 112900 PAINT RT: 051.0 ORIG AMT .00 MILEAGE 028300 MECH RT 051.0 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 36.10 PAID CLM WCC 336 DATE COMP: 112900 MSG CODES: CONDITION 1 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 08802802 58 M 56036859AD NO DESC 10.20 25.90 .00 6787 NARRATIVE MSG PF:I=CLSUM 2=PG1 3=PG2 4=LOPS 5=PRTS 6=EQUIP 8=NXT 9=VFH 10=PRV 11=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** F500`720I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 13:01:13 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 08120000364526 CLAIM NO: 125960 ZN/D/DLR: 33 L 26704 CYCLE : 00083 GCS FLG MICRO NO: KS28930 EPUR 3 DSA: TOT LAB $: 282.28 TRAM CD : WZ AUTH CD RA 0000 TOT PART $: 284.20 PROC DLR: RPR DATE: 080900 PAINT RT: 049.3 ORIG AMT .00 MILEAGE 024300 MECH RT 049.3 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 313.78 DENIED CLM WCC 336 DATE COMP: 081000 MSG CODES B5 09 09 PD CONDITION 1 PRO-RATED AMT: .00 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 05211008 09 05016434AA NO DESC 282.28 284.20 .00 8888 CONDITION 2 PRO-RATED AMT: CONDITION 3 PRO-RATED AMT: PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREY 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** 4 fy. F5004720I F500720T WARRANTY CLAIM N VIN: 1J4FF68S9XL6 CLAIM NO: 125960 MICRO NO: KS28930 TRAN CD : WZ RPR DATE: 080900 MILEAGE : 024300 BATCH : @# CLM WCC : 336 04778 JEEP ZN/D/DLR: EPUR AUTH CD PAINT RT: MECH RT RTN MAT DATE COMP: CHEROKEE WCC 33 L 26704 3 DSA: RA 0000 049.3 049.3 081000 CONDITION 1 CAUSAL LOP FC 05211008 09 NARRATIVE MSG ARRATIVE C93S2054 DATE: 09/30/02 TIME: 13:01:15 336 ISD: 03/25;99 TS 08120000364526 CYCLE 00083 GCS FLG TOT LAB $: 282.28 TOT PART $: 284.20 PROC DLR: ORIG AMT .00 DEDUC .00 CLM TOTAL 313.78 DENIED MSG CODES: B5 09 09 PD CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 05016434AA NO DESC 282.28 284.20 .00 8888 PF:I=CLSUM 2=PG1 3=PG2 4=LOPS 5=PRTS 6=EQUIP 8=NXT 9=VEH 10=PRV 11=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** F560720I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 TIME: 13:01:17 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 08150021452795 CLAIM NO: 125960 ZN/D/DLR: 33 L 26704 CYCLE 00083 GCS FLG MICRO NO: KS28930 EPUR : 3 DSA: TOT LAB $: 29.58 TRAN CD : WA AUTH CD : RA60010000 TOT PART $: 284.20 PROC DLR: RPR DATE: 080900 PAINT RT: 049.3 ORIG AMT 313.78 MILEAGE 024395 MECH RT 049.3 DEDUC .00 BATCH RA RTN MAT CLM TOTAL 252.70 PAID CLM WCC 336 DATE COMP: 081000 MSG CODES B5B 09A 09B 40B CONDITION 1 PRO-RATED AMT: 252.70 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 05211008 09 3 05016434AA NO DESC 29.58 284.20 .00 8888 CONDITION 2 PRO-RATED AMT: CONDITION 3 PRO-RATED AMT: PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREV 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** F500720I F500720T WARRANTY CLAIM NA VIN: 1J4F CLAIM NO: MICRO NO: TRAN CD : RPR DATE: MILEAGE BATCH CLM WCC F68S9XL604778 JEEP 125960 ZN/D/DLR; KS28930 EPUR WA AUTH CD 080900 PAINT RT: 024395 MECH RT RA RTN MAT 336 DATE COMP: CONDITION 1 CAUSAL LOP FC CC 05211008 09 3 NARRATIVE MSG CHEROKEE WCC 33 L 26704 3 DSA: RA60010000 049.3 049.3 081000 RRATIVE C93S2054 DATE: 09/30/02 TIME: 13:01:19 336 ISD: 03/25/99 TS 08150021452795 CYCLE 00083 GCS FLG TOT LAB $: 29.58 TOT PART $: 284.20 PROC DLR: ORIG AMT 313.78 DEDUC .00 CLM TOTAL 252.70 PAID MSG CODES: B5B 09A 09B 40B FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 05016434AA NO DESC 29.58 284.20 .00 8888 PF:I=CLSUM 2=PG1 3=PG2 4=LOPS S=PRTS 6=EQUIP 8=NXT 9=VEH 10=PRV 11=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** psi F500720I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 13:01:21 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 07070000593631 CLAIM NO: 109690 ZN/D/DLR: 33 L 26704 CYCLE : 00072 GCS FLG MICRO NO: JD81258 EPUR 3 DSA: TOT LAB $: 49.30 TRAN CD : S AUTH CD TOT PART $: 163.80 PROC DLR: RPR DATE: 062800 PAINT RT: 049.3 ORIG AMT .00 MILEAGE : 022000 MECH RT : 049.3 DEDUC .00 BATCH : @# RTN MAT : CLM TOTAL 213.10 PAID CLM WCC : 336 DATE COMP: 062800 MSG CODES CONDITION 1 PRO-RATED AMT: 213.10 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 08860182 UC SA CBUF8601 NO DESC 49.30 163.80 .00 CONDITION 2 PRO-RATED AMT: CONDITION 3 PRO-RATED AMT: PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREV 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** n. eJ6 • F500'720I F500720T WARRANTY CLAIM NARRATIVE C93S2054 DATE: 09/30/02 TIME: 13:01:23 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 07070000593631 CLAIM NO: 109690 ZN/D/DLR: 33 L 26704 CYCLE 00072 GCS FLG MICRO NO: JD81258 EPUR 3 DSA: TOT LAS $: 49.30 TRAN CD : S AUTH CD TOT PART $: 163.80 PROC DLR: RPR DATE: 062800 PAINT RT: 049.3 ORIG AMT .00 MILEAGE : 022000 MECH RT 049.3 DEDUC .00 BATCH : @# RTN MAT CLM TOTAL 213.10 PAID CLM WCC : 336 DATE COMP: 062800 MSG CODES: CONDITION 1 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 08860182 UC SA CBUF8601 NO DESC 49.30 163.80 .00 NARRATIVE MSG PF:I=CLSUM 2=PG1 3=PG2 4=LOPS 5=PRTS 6=EQUIP 8=NXT 9=VEH 10=PRV 11=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** A F50e720I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 13:01:28 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 05100001212232 CLAIM NO: 707380 ZN/D/DLR: 33 L 23215 CYCLE : 00052 GCS FLG MICRO NO: FQ25208 EPUR 3 DSA: TOT LAB $: 78.88 TRAN CD : W AUTH CD TOT PART $: 1027.46 PROC DLR: RPR DATE: 050400 PAINT RT: 049.3 ORIG AMT .00 MILEAGE 021500 MECH RT 049.3 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 1206.23 DENIED CLM WCC 336 DATE COMP: 050800 MSG CODES 71 CONDITION 1 PRO-RATED AMT: .00 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 21030101 4A 52099212AB NO DESC 69.02 849.66 .00 7820 CONDITION 2 PRO-RATED AMT: .00 08651293 P8 05013440AA NO DESC 9.86 177.80 .00 7820 CONDITION 3 PRO-RATED AMT: PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREY 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** a- , t. • R F500720I F500720T WARRANT'! CLAIM NARRATIVE C93S2054 DATE: 09/30/02 TIME: 13:01:30 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 05100001212232 CLAIM NO: 707380 ZN/D/DLR: 33 L 23215 CYCLE 00052 GCS FLG MICRO NO: FQ25208 EPUR 3 DSA: TOT LAB $: 78.88 TRAM CD : W AUTH CD TOT PART $: 1027.46 PROC DLR: RPR DATE: 050400 PAINT RT: 049.3 ORIG AMT .00 MILEAGE 021500 MECH RT 049.3 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 1206.23 DENIED CLM WCC 336 DATE COMP: 050800 MSG CODES: 71 CONDITION 1 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 21030101 4A 52099212AB NO DESC 69.02 849.66 .00 7820 NARRATIVE MSG PF:I=CLSUM 2=PG1 3=PG2 4=LOPS 5=PRTS 6=EQUIP 8=NXT 9=VEH 10=PRV 11=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** •Y N. F500`720I F500720T WARRANTY CLAIM BASE C93S2054 DATE: 09/30/02 PAGE 1 (RESTORED CLAIM) TIME: 13:01:33 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 05160016294940 CLAIM NO: 707380 ZN/D/DLR: 33 L 23215 CYCLE : 00053 GCS FLG MICRO NO: FX05861 EPUR 3 DSA: TOT LAB $: 78.88 TRAN CD : W AUTH CD TOT PART $: 1027.46 PROC DLR: RPR DATE: 050400 PAINT RT: 049.3 ORIG AMT .00 MILEAGE : 021500 MECH RT 049.3 DEDUC .00 BATCH : 0# RTN MAT CLM TOTAL 1106.34 PAID CLM WCC : 336 DATE COMP: 050800 MSG CODES CONDITION 1 PRO-RATED AMT: 918.68 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 21030101 4A Y 52099212AB NO DESC 69.02 849.66 .00 7820 CONDITION 2 PRO-RATED AMT: 187.66 08651293 P8 M 05013440AA NO DESC 9.86 177.80 .00 7820 CONDITION 3 PRO-RATED AMT: PF: 1=CLMSUM 2=CLM NARRATIVE 3=PG2 4=LOPS 5=PARTS 6=EQUIP 7=QUAL&OLS 8=NEXT CLM 9=VEH 10=PREV 11=MENU 12=HELP *** PRESS PF8 TO CONTINUE CLAIM SEARCH *** ' .Ys Y ' F500720I F500720T WARRAN'T'Y CLAIM NARRATIVE C93S2054 DATE: 09/30/02 TIME: 13:01:37 VIN: 1J4FF68S9XL604778 JEEP CHEROKEE WCC: 336 ISD: 03/25/99 TS 05160016294940 CLAIM NO: 707380 ZN/D/DLR: 33 L 23215 CYCLE 00053 GCS FLG MICRO NO: FX05861 EPUR 3 DSA: TOT LAB $: 78.88 TRAM CD : W AUTH CD TOT PART $: 1027.46 PROC DLR: RPR DATE: 050400 PAINT RT: 049.3 ORIG AMT .00 MILEAGE 021500 MECH RT 049.3 DEDUC .00 BATCH @# RTN MAT CLM TOTAL 1106.34 PAID CLM WCC 336 DATE COMP: 050800 MSG CODES: CONDITION 1 CAUSAL LOP FC CC FAILED PART# / NAME LABOR $ PARTS $ SUBLET $ TECH# 21030101 4A Y 52099212AB NO DESC 69.02 849.66 .00 7820 NARRATIVE MSG PF:I=CLSUM 2=PG1 3=PG2 4=LOPS 5=PRTS 6=EQUIP 8=NXT 9=VEH 10=PRV 11=MENU 12=HELP *** END OF NARRATIVES FOR THIS CLAIM *** 1 INVOICE DaimlerChrysler Motors Corporation PLANT IZONE I DEALER I VEHICLE IDENTIFICATION NO. INVOICE NO. INVOICE OATS TOLEDO I 33 68519 1J4FF68S9XL604778 X-XJJ-55618065 02/12/99 SNIP C V M AUTOPARK To.. 1119 HARRISBURG PIKE TIGN KEY RK KEY M2270 CARLISLE PA 17013 2270 ACC KEY 3OLDC V M AUTOPARK 2459-01-2X12 To: 1119 HARRISBURG PIKE CARLISLE PA 17013 SHIPPING WT. 3481 PAID SAE HP 36.1 FORBY: CHRYSLER FINANCIAL CORPORATION 000-222222-00 CREDIT SALE ? CASH SALE BODY i DESCRIPTION FACTORY FAI110 XJJL74 PEA M5 AZ Jeep Cherokee 4WD 4dr Sport Chili Pe per Red Pearl Coat S M 19,282.00 DGB eats - m Cloth Hi-Back Bucket Transmission - 4-Speed Automatic NO CHARGE ERH GAL Engine - 4.OL Power Tech I-6 Glass - Deep Tint Sunscreen 803.00 NO CHARGE GTS MDA Mirrors - Power Heated Fold-Away Brackett - Front License Plate 230.00 38.00 NBN NHM Emissions - Northeastern States S d C NO CHARGE NO CHARGE WJW pee ontrol Wheels - 15 x 7.0 Aluminum "Ecco" 213.00 208 00 YDH YGF Customer One Owner Loyalty Mailing 8 Additional Gallons Of Gas . 20.00 2TJ Customer Preferred Package 2TJ 10.00 26J 3VV Customer Preferred Package 26J Customer Preferred Discount 1,993.,00 2 E04 PHILADELPHIA - DAA 1,993. 60- 200 -00 M04 337 PHILADELPHIA - PPA DESTINATION CHARGE : 160.00 HB 69200 525.00 MDH ## 021208 _ EP 20367 MSRP RETAIL TOTAL 23,600.00 TOTAL 21,689.00 THIS VEHICLE IS MANUFACTURED TO MEET SPECIFIC UNITED STATES REQUIREMENTS. THIS VEHICLE IS NOT MANUFACTURED FOR SALE OR REGISTRATION OUTSIDE OF THE UNITED STATES. VERY IMPORTANT Experience has shown that most problems can be resolved without resorting to the Customer Arbitration Process. To best serve you, we recommend that you do the following: 1. Attempt to resolve your problem with dealership management. 2. If additional help is needed, contact Customer Relations Chrysler Motors Corporation P.O. Box 21-8004 Auburn Hills, MI 48321-8004 We want you to be happy with your Chrysler Corporation vehicle. Customer satisfaction, your satisfaction, is the all-important ingredient for success in our business, as it is in any other. To ensure customer satisfaction, Chrysler Motors Corporation and its dealers offer a Customer Arbitration Process which supplements the other Chrysler Motors customer relations handling procedures. This process is administered independent of both Chrysler Motors and its dealers. Complaints submitted to the Process are resolved through arbitration, if not settled earlier. (ARBITRATION IS THE PROCESS BY WHICH TWO OR MORE PARTIES AUTHORIZE A THIRD PARTY OR PANEL TO RESOLVE THEIR DISPUTE.) We encourage you to discuss your problem with your dealer and the Chrysler Motors Corporation Customer Call Center before filing a complaint in the Customer Arbitration Process. You do, however, have the right to take your problem directly into the Customer Arbitration Process, which will attempt to resolve your problem in a fair and equitable manner. The Customer Arbitration Process is part of our effort to do everything possible to resolve warranty related problems. 3. The final step should be Arbitration. The Customer Arbitration Board In those few instances where Chrysler Motors cannot resolve a warranty complaint, you have the opportunity to have an impartial hearing and decision through the Cus- tomer Arbitration Process. Your request for arbitration will be received by the National Center for Dispute Settlement (NCDS), which will decide if your complaint qualifies for arbitration. If so, your complaint will be referred to either a NCDS decision maker for hearing, if you asked for an oral hearing; or to a 3-person, NCDS panel for decision, if you asked for a documents-only review. (AR customers may choose a decision maker or panel regardless of format.) There is no need to hire a lawyer to handle what could be costly and time-consuming legal action. (AR, KY, and MN customers have the right to be represented by counsel before NCDS.) This process is a free service provided by Chrysler Motors Corporation and its dealers for owners of Chrysler Corporation vehicles. NCDS is a non-profit organization with over 3,000 dispute settlers around the country. The NCDS decision maker or panel (depending on whether you want an oral hearing or a documents-only review) will review your warranty complaint and make a decision. If you elect to have an oral hearing, the NCDS decision maker will study your written statement concerning your vehicle's service problems, the dealer's and Chrysler Motors' written statements concerning the same prob- lem, and your vehicle's service history. He or she will listen to you, to the Chrysler Motors representative, and a dealer representative, if one attends the hearing. He or she will attempt to reach a mutually agreed settlement, but if no settlement is reached, he or she will then make a decision about your complaint. If you elect to have a documents-only review, the NCDS panel will study your written statement concerning your vehicle's service problems, the dealer's and Chrysler Motors' written statement concerning the same problem, and your vehicle's service history. The panel will then make a decision about your complaint. Neither you nor the dealer need to be at the panel's meeting, although you may attend, and no person would make an oral presenta- tion. Decisions of NCDS decision makers and panels are bind- ing on Chrysler Motors Corporation and Chrysler Motors' dealers, but not on you unless you accept the decision. When Do You Contact The Customer Arbitration Process? While it is not a prerequisite to qualify for an NCDS review, we strongly recommend that you contact the Customer Arbitration Process only after you have gone through the normal complaint handling process: First, tell the dealer of the problem; then, if the dealer cannot solve your service problem, contact Chrysler Motors' Customer Relations Office in Detroit. If you wish to pursue the matter further, then submit your complaint through the Customer Arbitration Process. How Do You Request Arbitration? Fill in the attached Application (including postage) and mail to the Customer Arbitration Process at the address pre-printed on the appli- cation. NCDS will review your request for arbitration and inform you if your problem is within the jurisdiction of the Process. If so, the Process will follow the steps on page 8. N K Oi N V U1 W U1 0 N O co Z 00 Z ?a ?r 00 o m m 0 c M 0o r. 0 A Nam O o?m .??- N o m 3A Mr o M cv M Who Is NCDS? The National Center for Dispute Settlement (NCDS) is a private, independent, not for profit, dispute settlement service organization. Who Are the Members of the Panel? (For documents-only review) The Panel consists of three voting members: (In AR only: Consumers must elect to have either a decision maker or panel.) 1. A local consumer advocate. 2. An independent technical representative, A.S.E.* certified, to provide technical expertise. 3. A representative from the general public. * National Institute of Automotive Service Excellence 6 What Cases Are Eligible For Arbitration? The Customer Arbitration Process reviews only ve- hicle disputes involving Chrysler Motors Corporation's Limited Warranty or a Chrysler Motors Mopar Part Limited Warranty on a Chrysler Corporation vehicle. It does not handle problems which involve the original sale of a new or used vehicle, personal injury or prop- erty damage (or claims for subsequent damages), dis- putes relating to design of the vehicle or part, or disputes which are already the subject of litigation. NOTE: Chrysler Motors Corporation reserves the right to amend or cancel this program at any time without notice. How Does the Customer Arbitration Process Work? After NCDS receives your questionnaire, the following steps will be taken: 1. An acknowledgment of receipt of your complaint will be sent, by mail, within ten (10) days. This acknowledgment will advise you if the complaint is within the jurisdiction of the Process. If your complaint is not within the Process's jurisdiction, you will receive a letter of explana- tion. If your complaint is within jurisdiction NCDS will phone you to see if you want an oral hearing. Arkansas consumers will also be asked if they want a single arbitrator to hear the dispute at a mutually convenient location or if they want a panel of 3 decision makers to hear the matter. 2. There is no cost to you for submitting your complaint through the Customer Arbitration Process. If your complaint is within the Process's jurisdic- tion, NCDS will request the dealer and the appro- priate Chrysler Motors zone office to present their side of the dispute. The dealer and the zone will be requestedto submit copies of repair orders, corre- spondence relating to your complaint, and other appropriate information. You will receive copies of the dealer's and zone's responses directly from them. 4. While your dispute is pending, either NCDS or the Chrysler Motors zone office serving your area may contact you to see if your case can be settled by agreement. If a settlement is offered to you, you will be asked to sign a form that contains that settlement. Your case will then be closed. There is no requirement for you to participate in this settlement process. Unless you reach a settle- ment, your participation will not affect the handling of your case and you will receive a decision from NCDS. 5. The decision maker or panel will get all documents and facts dealing with your case before the date of review. These documents will include your complaint, and the zone's and dealer's response to your complaint and your response, if any, to the information supplied to the panel or decision maker by the zone and dealer. 6. If the decision maker or panel determines that an advance inspection of your vehicle is necessary to make its decision, you will be contacted to arrange for an inspection. These arrangements will be made to minimize any inconvenience to you. If appropriate, a free loaner vehicle may be provided during the period of inspection. 7. If you select a documents-only review, an NCDS panel will meet to review and decide your case. Neither you nor the dealer need be present. You may attend the meeting as an observer and under normal circumstances, oral presentations will not be allowed. (Aft consumers have the right to request an oral presentation.) In order to attend you may notify NCDS of your request and they will notify you of the time, date and place of the meeting. If you have requested an oral presentation the decision maker will contact you to arrange for a convenient time and place for a hearing. Usually, this will be at a dealership near you. 8. Chrysler Motors, you, and the dealer will be notified of the decision in writing. This statement will include the decision, any action to be taken by the dealer or Chrysler Motors Corporation and the time by which the action must be taken. 9. The decision will be binding on the dealer and Chrysler Motors Corporation but not on you unless you accept the decision. 10. If any action is required on the part of the dealer or Chrysler Motors Corporation, you will be con- tacted within ten (10) working days after the date by which the dealer or Chrysler Motors must act, to determine whether performance has been rendered. 11. The entire dispute settlement process, from the time your complaint is received to the time the decision is made, will normally take no longer than 40 days. 12. Chrysler Motors' dispute settlement procedure does not take the place of any state or Federal legal remedies available to you. Whether or not you decide to submit your dispute to the Process, you are free to pursue other legal remedies. The Customer Arbitration Process Is Part Of Our Customer Satisfaction System. 10 CARFAX Vehicle History Report on iJ4FF68S9XL604778 Chsteed. Lheclei. d 1 fret m An retkeceed. SM r ? r VEHICLE HISTORY REPORTS www.carfax.com Page 1 of GOOD NEWS! CARFAX search results confirm this 1909 JEEP CHEROKEE SPORT/CLASSIC (l J4FF68S9XL604778) qualifies for the -i Title .History Guarantee. By ordering this CARFAX Report, you gave significar,,,, your risk of purchasing a vehicle r a costly hidden problem. Section #: Section Name: , Section Resuits: Vehicle Specifications ?9XL?04778 1=EP CHEROKEE a Title Check ".,?,5n Title _HistoryGua_rante__ed ® Odometer Rollback Check !..mater Rollba.ck-D-etected ?r LE Problem Check '_.--o P,-c, lems_Found © registration Check =c1 7-types .-Qf vehicle aeons LM Vehicle History Details eta': Veh.icle_ History_.Recards Activate your S5,000 Gua.-3r-! .? toda:1! FREE- Register NcSw' Register atwww.carfax.com/register NOTE: CARFAX has not inspected this vehicle. It Problems that have not been reported to CARFAX. How did. CARFAX analyze this vehicle's history? httn•/Axnxrtxr norfa nn-/nfm/T TT 1r`D -41-, 1 11 -1. ,CA.RFAX Vehicle History Report on 1J4FF68S9XL604778 Vehicle Specifications VIN: 1J4FF68S9XL604778 Year/Make/Model: 1999 JEEP CHEROKEE SPORT/CLASSIC Body Style: 4 DR. WAGON/SPORT UTILITY Engine: 4.OL L6 HO MPI Fuel: GASOLINE Driveline: 4 WHEEL DRIVE Carburetion: FUEL INJECTED Cylinders: 6 Manufactured in: UNITED STATES Title Cheep GOOD NEWS! CARFAX search results confirm this 1999 JEEP CHEROKEE SPORT/CLASSIC (1 J4FF68S9XL604778) qualifies for the CARFAX ' Clean Title History_Guarentee. CARFAX analyzed this vehicle's title history to determine if any title documents were designated or marked with the following problems: Problem Titles Checked: Results: Salvage/Junk Checked - No Salvage/Junk Title Found Rebuilt/Reconstructed Checked - No Rebuilt/Reconstructed Title Found Adoft Flood Damage Checked - No Flood Damage Title Found Damage Disclcsure Checked - No Damage Disclosure Found Manufacturer. Buyback_(L E?i1? ?,` 0 Checked - No Manufacturer Buyback Found Exceeds Mechanical _Limits _ EML; Checked - No EML Found Not Actual Mileage (N 0.1 Checked - No NAM Found NOTE: Click here for a complete CARFAX Glossary. Odometer © Rollback Cheek F"NF I?ttn•/%sninv ^n fo- --1^-P 7i Ti TOD A7--D____+ . Page ? of .CARFAX Vehicle History Report on IJ4FF68S9XL604778 Pate 3 of GOOD NEWS! CARFAX search results on this 1999 JEEP CHEROKEE SPORT/CLASSIC (1J4FF68S9XL604778) did not uncover a potential odometer rollback. CARFAX analyzed this vehicle's reported odometer readings to determine if ary reading is less than a previously reported reading. Date Reported: Odometer Reading: 05/24/1999 Problem Check GOOD NEWS! CARFAX search results on this 1999 JEEP CHEROKEE SPORT/CLASSIC (1 J4FF68S9XL604778) did not uncover any of the following problems: Problems Checked: Results: Accident + Checked - No Accident Record Found Salvage Aucti on , Checked - No Salvage Auction Record Found Failed Emissions lns :ec ij,. a ! Checked - No Failed Emissions Record Found Fire Damage + Checked - No Fire Damage Record Found Crash Test Vehicle i Checked - No Crash Test Vehicle Record Found GrMarket_Vericle Checked - No Grey Market Vehicle Record Found NOTE: Click here for a complete CARFAX Glossary. 11? © Registration ZF:C MCheck CARFAX search results on this 1999 JEEP CHEROKEE SPORT/CLASSIC (1 J4FF68S9XL604778) identify the types of state motor vehicle department registrations, other than private, that appear in this vehicle's history. Registrations Checked: Lease Rental Government Taxi Fleet /- r /T IT - ? i r Results: Q Checked - No Lease Registration Found W Checked - No Rental Registration Found G Checked - -No Government Registration Found G Checked - No Taxi Registration Found Q Checked - No Fleet Registration Found CARBAX Vehicle History Report on IJ4FF68S9XL6li4778 Commercial Checked - No Commercial Registration Found Non-Profit Checked - No Non-Profit Registration Found NOTE: Click ^ere for a complete CARFAX Glossary. Vehicle History Details The CARFAX database contains a total of vehicle history records on this 1999 JEEP CHEROKEE SPORT/CLASSIC (1J4FF68S9XL604778): DATE ODOMETER INFORMATION GENERAL REPORTED READING SOURCE COMMENTS 05/01/1999 Pennsylvania " Registered as private Motor 's ehicle Dept. vehicle Carlis!e, PA 05/24/1999 24 Pennsylvania Title or registration Motor Vehicle Dept. issued Carlisle, PA First lien reported Title #53299334 01 BY NOTES: 11) • Click here for a complete CARFAX Glossary. • You have significantly reduced your risk of purchasing a vehicle with a hidden problem. However, CARFAX has not inspected this vehicle. There could be other potential problems with this vehicle that have not been reported to CARFAX. • Not all titles issued represent a change in vehicle ownership. For example, a title could be issued to ra9ect an address change or correction. ------------------------------------------------------------------------------------------------------ PRINT AND SAVE THIS GUARANTEE ALONG WITH THE FULL REPORT 1131.1 Y9N19l9 NISTO*Y !9P44TS $5,000 'lean Titfe .-fsta'uaantee CARFAX's $5,000 Guarantee confirms this' 899 JEEP CHEROKEE SPORT/CLASSIC Page 4 o, httt)://Www.carfsx mm/rfm/T IT TCP ViPtriRar?nrt r+r: ,. n CARFAX Vehicle History Report on 1J4FF68S9XL604778 (1J4FF68S9XL604778) has a Clean Title History. This certificate is valid forthree years from date of issue, and is transferable! CARFAX $5,000 Clean Title History Guarantee Terms: Vehicle ID Number (VIN): 1J4FF68S9XL604778 Year/Make/Model: 1999 JEEP CHEROKEE SPORT/CLASSIC Issue Date: 03/19/2002 Expiration Date: 03/19/2005 Activate your $5,000 Guarantee today! Register Guarantee i Register at tvww.carfax.com/register Three-year Protection Plan: During the next three years, should you discover a problem title in this vehicle's history which was not included in this CARFAX Report, CARFAX will pay you 10% of the vehicle's wholesale value- up to $5,000! Transferable Protection: This Guarantee is transferable should you sell this vehicle pri:,,r to the Guarantee expiration date. The new owner receives the same protection plan coverage for the balance of the Guarantee's term. 'CARFAX agrees to pay to the holder of this report 10% of the wholesale value of the car, up to $5,000 if Section 2 of this report indicates a Clean Title History and a Problem Title actually exists for this vehicle. A Problem Title is defined as a passenger motor vehicle ownership document issued by the state that bears the word or symbol signifying that the vehicle was salvaged orjunked; or reconstructed; flood damaged; disclosed as damagea; bought back by the manufacturer; odometer exceeds mechanical limits; odometer was not the actual mileage; or any other symbol cr word of like kind. Guarantee Certificate along with corresponding full must be presented in order to be eligible for payment. View. complete Terms and Conditions. Carfax Auto Services In appreciation for your business, we offer our valued customers additional useful services and auterelated savings opportunities. Here are several special offers provided by CARFAX and our selected partners to further assist you in the car buying process. Certified C cars [Dealer L catoi (flit atte 'ru«ram Thanks for using CARFAX! , " .- /I Page 5 of CARFAX Vehicle History Report on IJ4FF68S9Xf-.604778 CARFAX screened and selected the following warranty provider as one of the leaders in the industry, in terms of quality, service and price. Shop this provider with confidence thanks to CARFAX. CARFAX Disclaimer: CARFAX DEPENDS ON ITS SOURCES FOR THE ACCURACY AND RELIABILITY OF ITS INFORMATION. THEREFORE, NO RESPONSIBILITY IS ASSUMED BY CARFAX OR ITS AGENTS FOR ERRORS OR OMISSIONS IN THIS REPORT. CARFAX FURTHER EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CARFAAD Contact Customer Service www.carfax_com Page 6 of ® 2002 CARFAX, Inc., an R.L. Polk & Co. All rights reserved. 19.Mar.2002 09:34:25 MATTHEW and SHERRY L. BYERLY, : IN THE COURT OF COMMON PLEAS OF Plaintiffs : CUMBERLAND COUNTY V. CIVIL ACTION -LAW DAIMLER-CHRYSLER NO. 02 - 2499 CORPORATION Defendant JURY TRIAL DEMANDED RESPONSES OF PLAINTIFFS TO DEFENDANT'S REQUEST FOR PRODUCTION OF DOCUMENTS TO: Daimler-Chrysler Corporation C/O Geoffrey S. McInroy, Esquire 4200 Crums Mill Road Suite B Harrisburg, PA 17112 PLEASE TAKE NOTICE that pursuant to Pa. R.C.P. 4006, the Plaintiffs, Matthew and Sherry Byerly responds to the Interrogatories of Defendant, Daimler-Chrysler Corporation by serving the attached Answers. Respectfully submitted, IRWIN & MCKNIGHT *'"V F = 061& 3W OA 9 11 Date: S//a/O (410 Douglas . er, Esquire Supreme Court ID # 83776 60 West Pomfret Street Carlisle, PA 17013 (717) 249-2353 Attorney for Plaintiffs Matthew and Sherry Byerly MARSHALL DENNEHEY WARNER COLEMAN & GOGGIN BY: Matthew L. Owens, Esquire 4200 Crums Mill Road Harrisburg, PA 17112 717-651-3501 Attorneys for Defendant DaimlerChrysler MATTHEW AND SHERRY BYERLY v. DAIMLERCHRYSLER CORPORATION : COURT OF COMMON PLEAS CUMBERLAND COUNTY CIVIL ACTION - LAW NO. 02-2499 JURY TRIAL DEMANDED INTERROGATORIES OF DEFENDANT, DAIMLERCHRYSLER CORPORATION, ADDRESSED TO PLAINTIFFS The above-named Defendant, DaimlerChrysler Corporation, by its attorneys, Marshall, Dennehey, Warner, Coleman & Goggin, hereby requests that the party to whom these interrogatories are addressed answer fully, in writing and under oath, the following interrogatories pursuant to the Pennsylvania Rules of Civil Procedure. DEFINITIONS AND INSTRUCTIONS Unless negated by the context of the interrogatory, the following definitions are to be considered to be applicable to all interrogatories contained herein: (A) "Documents" is an all-inclusive term referring to any writing and/or recorded or graphic matter, however produced or reproduced. The term documents includes without limitation -1- correspondence, memoranda, interoffice communications, minutes, reports, notes, schedules, analyses, drawings, diagrams, tables, graphs, charts, maps, surveys, books of account, ledgers, invoices, purchase orders, pleadings, questionnaires, contracts, bills, checks, drafts, diaries, logs, proposals, printouts, recordings, telegrams, films, and all other such documents tangible or retrievable of any kind. The term documents also includes any preliminary notes and drafts of all the foregoing, in whatever form (for example: printed, typed, longhand, shorthand, on paper, paper tape, tabulating cards, ribbon blueprints, magnetic tape, microfilm, film, motion picture film, phonograph records, or other form). (B) With respect to documents, the term "identify" means to give the date, title, author and addressee; identify with respect to documents further means: (1) To describe a document sufficiently well to enable the interrogator to know what such document is and to retrieve it from a file or wherever it may be located; (II) To describe it in a manner suitable for use as a description in a subpoena; (III) To give the name, address, position or title of the person(s) who has/have custody of the document and/or copies thereof. (C) "Identify" when used in reference to an individual means: (I) To state his/her full name; (II) Present residence address or last known residence; (III) Present or last known business address; (IV) Present employer or last known employer; 2 (V) Whether ever employed by any party to this action and, if so, the dates he (she) was employed by such party, the name of such party, and the last position held as an employee of such party. (D) Whenever the expression "and/or" is used in these interrogatories, the information called for should be set out both in the conjunctive and disjunctive, and wherever the information is set out in the disjunctive, it should be given separately for each and every element sought. (E) Whenever a date, amount or other computation or figure is requested, the exact date, amount or other computation or figure is to be given unless it is not known; and then the approximate date and amount, or other computation or figure, should be given or the best estimate thereof, and the answer shall state that the date, amount, or other computation or figure is an estimate or approximation. (F) No answer is to be left blank. If the answer to an interrogatory or subparagraph of an interrogatory is "none" or "unknown", such statement must be written in the answer. If the question is inapplicable, "N/A" must be written in the answer. If an answer is omitted because of the claim of privilege, the basis of the privilege is to be stated. (G) These interrogatories are continuing, and any information secured subsequent to the filing of your answers which would have been includable in the answers had it been known or available, is to be supplied by supplemental answers. 1. Identify each person whom you expect to call as an expert witness at the trial of this action. (a) As to each person so identified, state the subject matter on which the expert is expected to testify. Yet to be determined and will promptly be served upon Defendants once an expert is selected. 4 2. As to each expert identified above, have them state the following and sign his answers: (a) The substance of the facts and opinions to which he is expected to testify; (b) A summary of the grounds for each opinion. Please see Answer to Interrogatory number 1. 5 3. With respect to each expert identified in answer to the preceding interrogatory, state the following: (a) A brief chronological resume of the expert's education and professional background, including associations or societies of which he/she is a member, schools attended, including years of attendance and degrees received, experience in particular fields, including names and addressed of employers with inclusive years of employment. (b) The title, publisher, date and form of all documentary material published by the expert. Please see answer to Interrogatory number 1. 6 4. Identify any documents prepared or generated by the expert which in whole or in part contain the facts and opinions to which the expert is expected to testify, for whom prepared and when, and identify further each person to whom the document or documents were given or distributed. Please see answer to Interrogatory number 1. 7 5. Identify all factual information supplied to the expert which was used as the basis for his opinion, including correspondence, memoranda, reports, tests, plans, specifications, drawings, and/or documents of any kind, as well as objects and photographs examined. Please see answer to Interrogatory number 1. 8 6. Have you continuously owned the vehicle from the date that your complaint was filed up until the present? If not, state all owners and time periods of ownership known to you. Plaintiffs purchased the vehicle new from the dealership and owned the vehicle through the date of the filing of the Complaint. 9 7. Have you been in continuous possession of the vehicle from the date your complaint was filed up until the present? If not, state all individuals or entities known to you who possessed the vehicle and the time periods of possession. The Defendants have access to the information requested in Interrogatory number 7, therefore, no response is required. MARSHALL, D EY, WARNER, COLEMAN & &GGtN BY: 4200 Cr*s Mill Road Harrisburg, PA 17112 I.D. No. 76080 (717) 651-3501 ESQUIRE Attorneys for Defendant, DaimlerChrysler Corporation DATE: 6 Z&:> as V. 10 r T MARSHALL, DENNEHEY, WARNER, COLEMAN & GOGGIN BY: Matthew L. Owens, Esquire Attorney I.D: 76080 4200 Crums Mill Road Harrisburg, PA 17112 (717) 651-3501 MATTHEW AND SHERRY BYERLY Plaintiffs V. DAIMLERCHRYSLER CORPORATION Defendant Attorney for Defendant, DaimlerChrysler Corporation COURT OF COMMON PLEAS CUMBERLAND COUNTY CIVIL ACTION - LAW NO. 02-2499 JURY TRIAL DEMANDED CERTIFICATE OF SERVICE I, (1 Ax Z'44, , an employee of Marshall, Dennehey, Warner, Coleman & Goggin, do hereby certify that on this * day of 2005, I served a copy of the foregoing document via First Class United States mail, postage prepaid as follows: Douglas G. Miller, Esquire IRWIN, MCKNIGHT & HUGHES West Pomfret Professional Bldg. 60 West Pomfret Street Carlisle, PA 17013 r CERTIFICATE OF SERVICE I, Douglas G. Miller, Esquire, do hereby certify that I have served a true and correct copy of the foregoing document upon the persons indicated below by first class United States mail, postage paid in Carlisle, Pennsylvania 17013, on the date set forth below: Geoffrey S. McInroy, Esquire 4200 Crums Mill Road Suite B Harrisburg, PA 17112 Date: May 11, 2006 IRWIN & McKNIGHT A. 4d A., Douglas C# Miller; Esquire Supreme Court I.D. No. 83776 West Pomfret Professional Building 60 West Pomfret Street Carlisle, Pennsylvania 17013-3222 (717) 249-2353 Attorney for Plaintiffs C > C C-3 t? T l ? - x n Y-3 _ ?L Fn MATTHEW and SHERRY L. BYERLY, : IN THE COURT OF COMMON PLEAS OF Plaintiffs : CUMBERLAND COUNTY V. CIVIL ACTION -LAW DAIMLER-CHRYSLER NO. 02 - 2499 CORPORATION, . Defendant JURY TRIAL DEMANDED PRAECIPE TO SETTLE AND DISCONTINUE TO CURTIS R. LONG, PROTHONOTARY: Kindly mark the above-captioned matter as settled and discontinued. Respectfully Submitted, IRWIN & McKNIGHT Douglas . Miller, Esquire Supreme Court I.D. No. 83776 60 West Pomfret Street Carlisle, Pennsylvania 17013 (717) 249-2353 Attorney for Plaintiffs Date: May 7, 2008 ? t ?., -mac CrJ