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'I \1, It., ,lOl) \I' thl' ...~~fl',f~ tlllhltlj:<l'l'lJf'l"''' :]\ht'''' I ,II. t;r,II,I~,\.d. 1',1'"rl,,,"'II_,n,,mlUHNHlCttPl' MLOUIGlllJ ~'!:"Il'd l' '1,1" 111,.'1 4 II ,a~ ...,11 ",A'YI'lt .~~l'" 't'~ 11.~{I<!I,qf rl,dmU MI61tIU.:HLJ (lUlvtJn w' ('" ''l'jl' l' ,I~ ".,'H.l'ij,;! ;i\:j , ,.1 \h~ ~fl,i.;"_' J )li,tiltl!l' !l I nil' 'l'l'~ to' I"l ~H,,(flltqH!'~11 i ll:r ijIP'~I""!\I' tl.ll) 11l' 1\., 1"wl ullhi' UI'''',\ 'I f,tUIPlff"Vl1t !/0l,r\1l611.H" 1!1t il\'l",\.lit. L,mlt 11\ '1"1111" l'!Ilr. 381\ <;;'" .J,j>l"t. b b.lI1h.. ItLI.p1 Ind li'I-~tr.1 .: I I~" lI'Ah .'''I''f'' , . ~ -~ i ~ . , . " < , l l b " w , -- 1....,.., .. . . r ~ L ~ ", .' , c , .., ~ ~, " i: ,. ; I r 11 .. . 3. Admitted in part; denied in part. At various times, Plaintiff, David Semanski ("Mr. Semanski"), has been a subscriber under a Blue Shield Medical/surgical Contract entered into between the Pennsylvania Employees Benefit Trust Fund ("the Fund") and Blue Shield. A copy of that group agreement, which defines the term "subscriber," is attached as Exhibit "A." 4. Admitted in part; denied in part. It is admitted that Mr. Semanski was a subscriber under the attached Blue Shield agreement and its attached amendments. It is specifically denied that Mr. Semanski was an "insured," and the remaining allegations are specifically denied and proof thereof is demanded. See Anewer No.2, which is incorporated by reference herein. 5. Denied. Blue Shield specifically denies that it contracted with Mr. Semanski. To the contrary, Blue Shield contracted with the Fund to provide certain healthcare coverage to certain Commonwealth employees, including Mr. Semanski. 6. Admitted in part; denied in part. On information and belief, Blue Shield admits that Mr. Semanski entered Glenbeigh Health Sources ("Glenbeigh") at the stated address on or about February 25, 1993. Dlue Shield specifically denies the remaining allegations (including the alleged diagnoses), and demands proof thereof. 7. Admitted on information and belief. 2 .. . 8. Denied. After reasonable investigation, Blue Shield is without knowledge or information sufficient to form a belief as to the truth of the stated allegation, and therefore specifically denies such allegation and demands proof thereof. 9. Admitted in part; denied in part. On information and belief, it is admitted that the Fund, as group subscriber, had fully paid its premiums under the attached contract. The remaining allegations are specifically denied and proof thereof is demanded. 10. Denied. Blue Shield specifically denies the stated allegation in paragraph 10 and demands proof thereof in that: (a) Blue Shield denied coverage of certain of Mr. Semanski's in-patient hospitalization because the provider failed to provide adequate documentation and because Blue Shield believed that the treatment was not medically necessary (as defined in the attached contract) and was not primarily related to psychiatric treatment; (b) based on these findings, Blue Shield denied payment to the provider because its treatment was excluded under the governing policy; and (c) Blue Shield denies the stated allegation based on such other reasons as may appear during discovery or at trial. J ~ . 11. Admitted on information and belief. 12. Admitted in part, denied in part. On information and belief, Blue Shield paid for certain services allegedly provided by Glenbeigh. After reasonable investigation, Blue Shield is without knowledge or information sufficient to form a belief as to the identify of "the doctor" referred to in paragraph 12. Therefore, Blue Shield denies the remaining allegations and demands proof thereof, if relevant. 13. Admitted in part, denied in part. Blue Shield has refused to pay for certain services alleged provided by Or. Kolp. Such denial was in accordance with the terms, conditions, and exclusions of the attached contract. COUNT I D1VID llMAMllI v. PINNIYLVANIA BLUB IHIILD IBIACH or CONTRACT 14. Blue Shield incorporates by reference herein paragraphs 1 through 13 above. 15. Denied. Blue Shield incorporates by reference herein its answers in paragraphs 3, 4, and 5 above. 16. Admitted In part, denied In part. Blue Shield Incorporates by reference herein its answers In paragraphs 3, 4, 5, and 9 above. 17, Denied. Blue Bhisld specifically denies the stated allegation and demands proof thereof in thatl 4 ~ . 22. Denied. Blue Shield epeoifically denies that it failed to provide information and demands proof thereof. 23. Denied. After reasonable investigation, Blue Shield is without knowledge or information sufficient to form a belief as to the truth of the stated allegation, which shall therefore be deemed denied. Blue Shield demands proof of such allegation, if relevant. 24. Admitted with qualification. Blue Shield properly reviewed and denied the claims at issue. 25. Denied. Blue Shield specifically denies the stated allegation and demands proof as to the nature of the allegedly vague and misleading information. 26. Admitted with qualification. Blue Shield properly requested additional documentation so that it could determine whether the services were medically necessary and otherwise covered under the contract. 27. Admitted with qualification. Blue Shield properly investigated whether the services were covered under the contract. 28. Denied. After reasonable investigation, Blue Shield is without knowledge or information sufficient to form a belief as to what, if anything, Mr. Semanski reasonably relied on. Dlue Shield demands proof of such allegation, if relevant. 6 . 29. Denied. blue Shield specifically denies the stated allegation and demands proof, if relevant. by way of turther denial, Blue Shield had no obligation to advise and counsel Mr. Semanski. 30. Denied. Paragraph 30 is a conclusion of law to which responsive pleading is required. To the extent a responsive pleading is deemed necessary, Blue Shield specifically denie9 that it had or breached any such obligations with respect to Hr. Semaneki or the real contracting party in interest, the Fund. 31. Denied. Blue Shield incorporates by reference herein its answer in paragraph 30 above. Blue Shield further denies the stated allegation in that it does not have a blanket obligation to pay every alleged healthcare service that may have been provided to Hr, Bemaneki. Blue Shield further denies the stated allegation based on such other grounds as appear in New Hatter below. 32. Denied. Paragraph 32 is a conclusion of law to which no responsive pleading is required. To the extent a rosponeive pleading is deemed necessary, Blue Shield specifically dunies that it failed to provide Mr, Semanski with the coverage required under the governing contract. 33. Denied. Plaintiff specifically denies that Mr. Bemaneki filed a "Complaint in Dietrict Court against 7 . Pennsylvania Blue Shield...... and demands proot thereot, it relevant. 34. Denied. Blue Shield incorporates by reference herein its answer in paragraph 33 above. Blue Shield further denies that it failed to respond to the complaint; in truth, before the scheduled hearing, it advised the district justice and Hr. Semanski that it did not intend to defend the complaint but that it would appeal the matter de novo to this court. 35. Admitted in part; denied in part. It is admitted that Blue Shield properly refused to cover the alleged medical bills; it is specifically denied that the matter was governed by an "insurance contract." Blue Shield was perfectly entitled to appeal the district justice decision, and Hr. Semanski was not required to hire a lawyer (and no lawyer has entered her appearance) in this proceeding. 36-48. Denied. Paragraphs 36 through 48 are conclusions of law to which no responsive pleading is required. To the extent a responsive pleading is required, Blue Shield specifically denies the stated allegations in each of the paragraphs and demands proof thereof, in that: (a) Dlue Shield incorporates by reference herein its answers in paragraphs 2 through 35 above; B If. MATTIR Blue Shield avers the following New Matterl 51. Mr. Semanski's cause of action alleging a breach of contract (~, Count I) must be dismissed with prejudice as to Blue Shield, in that: (a) contrary to Mr. Semanski's allegations, Blue Shield had no contractual duty to provide complete coverage for his medical expenses; Blue Shield has fully complied with any contractual obligations owed Plaintiff; (b) the Blue Shield contract, attached as Exhibit "A," was negotiated between and signed by Blue Shield and the Fund; Plaintiff has no privity of contract upon which to base his cause of action; (c) since Mr. Semanski was not and is not a party to the Blue Shield contract, he lacks standing to assert his breach-of-contract action; (d) since Mr. Semanski has no standing to sue, this Court has no jurisdiction over his attempted cause of action; (e) the contractual terms and exclusions relied upon by Blue Shield are clearly worded and conspicuously displayed in the governing contract; Mr. Semanski cannot avoid 10 . the consequences of the limitation in coverage by alleging that he failed to read or understand these unambiguous provisions; (f) in the absence of proof of fraud, Mr. Semanski is bound by the clear and unambiguous terms of the Blue Shield contract; (g) Blue Shield properly denied the claims at issue based on lack of m~dical necessity and lack of proper documentation; (h) as a matter of law, Count I of Mr. Semanski's complaint fails to state a cause of action upon which relief can be granted against Blue Shield; and (i) Blue Shield incorporates by reference herein those additional grounds set forth in New Matter below. 52. Mr. Semanski's cause of action alleging bad faith (~. Count II) must be dismissed with prejudice as to Blue Shield, in that: (a) Mr. Semanski's cause of action is based on the incorrect premise that Blue Shield is an insurance carrier; (b) alternatively, assuming Blue Shield is an insurance carrier as defined and regulated under Pennsylvania law, the Unfair Insurance Practices Act, 40 Fa. C.S. Sl171.1 ~ ~., provides the sole and exclusive statutory remedy in all contractual actions alleging bad faith conduct by insurance carrisrs; that remedy is in the form of an administrative hearing 11 . before the Pennsylvania Insurance commissioner; ~ D'Ambrosio v. Pa. National Mutual comoanv, 431 A.2d 966 (pa. 1981); (c) there is no recognized private cause of action for an insurance company's alleged bad faith; therefore, Mr. Semanski has failed to state a cauoe of action for bad faith; (d) Mr. Semanski must first exercise and exhaust his statutory and administrative remedies before seeking redress in this court; and (e) as a matter of law, Count II of Mr. Semanski's complaint fails to state a cause of action for damages, including punitive damages and attorneys' fees. 53. Plaintiff's action (~, Count III) under the Pennsylvania Unfair Trade Practices and Consumer Protection Law ("Consumer Protection Law"), 73 P.B. S201-1 ~ ~., must be dismissed with prejudice as to Blue Shield, in that: (a) Plaintiff has failed to specifically aver, and cannot establish against Blue Shield, the necessary elements of his purported cause of action under the Consumer Protection Law; (b) Blue Shield did not engage in an "unfair trade practice" within the meaning of the Consumer Protection Law; the contractual negotiations represented an "arm's length" transaction between parties of equal bargaining power; 12 (0) the Fund, the real party in interest, was not confused and did not misunderstand the nature and extent of coverage under the Blue Shield contract; (d) since Mr. Semanski has no individual standing to sue under the Coneumer Protection Law, this Court is without jurisdiction to entertain his complaint; (e) although restated in several allegations, the crux of Mr. Bemanski's Count III is that Blue Shield refused to pay certain medical services allegedly provided by Dr. Kolp; Blue Shield's allegedly improper refueal to pay does not constitute an actionable misfeasance; Blue Shield's alleged failure to pay is at most a "nonfeasance," which is not sufficient to establish Mr. Bemanski's action under the Consumer Protection Law; ~ Gordon v. Pa, Blue Shield, 548 A.2d 600 (pa. Buper. 1988); and (f) as a matter of law, Count III of Mr. Semanski's complaint fails to state a cause of action upon which relief can be granted against Blue Shield. 54. Regardless of any applicable terms and exclusions in the governing contract, the contract places limitations on Blue Shield's obligation to pay for reasonable and necessary medical services. ] f the medical services alleged in the complaint are not excluded from coverags, Blue Shield avers that the amount of such cove rags must be determined according to the reimbursement formula deecribed in the contract. 13 qF,CTlON Dr. - DP.FINlTIONS For t:hl1 purpoRAfI nf thiR CnntrllC't, thf! terml hAlow have the fnllowin~ meaninql 1. AMBUMTORY SURGICAL FACILITY - II Facllit:v Provi~"r, with an organll!e~ Rtllff of rhvRi~lans, whtch hRe heen approved bv thA .'oint COlMlisslon on IIccrp.tll~ation o~ HOIP!t.a'.I, or by thA Ancrf!dltatinn lIeeorlatlon for Amhull1tnrv "RAIth Care, 'nc., or hy thA Plnn, IInd whlcht A. has permanent fAdlltlrl1 anc'l equlnment for t.I1A pdmarv purpose of perfnnninq Rurqlcal pro~pc'lurf!s nn IIn Outpat.1ent baslsl n. provides trelltment bv or under the suprrvhion of Phvsicianl IInd nursino servlcel whenAver thf! patient i8 in the hcil itv, C. doe8 not provi~e Inplltlent accolMlndationsl and D. is not, other than i ncl ~pnta 11 y, a faci 11 tv ulIl!d al an office or clinic for the private practice of a Profeslional Provider. ,. ANESTHESIA - consist:11 of the adminhtrat.ion Of reginnal or rectal annthetic or thr admlniRtration of a druC] or other anesthetic agent by in~eC'tion or inhal/ltion, the purp08e and effect of which is to obtain mURcular relaxation, 1081 of senlation or lOll Of coneclou8nesl. 3. BENEFIT PERIOD - the Il1edfled period of time during which charges for Covered ServlceR must be Incurred in ordAr to be eUgible for payment by the Plan. A charge Ihllll be conl1dered Incurred on th" date the service or lupplv wal provided to a Subscriber. 4. BIRTHING CENTER - il II Facility Provider, approved by the Plan, which is primarilv organized and staffed to provide maternitv care hy a licenled certified nurse midwife. 5. CERTIFIED REGISTERED NURSE II cert if I ed registered nurse anelthetist, certifIed registerf!~ nurle practitioner, certified enteroltomal therapy nurss, cert if ied cOlMlunity health nurse, certified peychiatric menta 1 health nuree, or certified clinical nurse Irechl ht, curtif led by the Btate Iloard of Nursing or a nat. onal nllulnll on,laniution rec09nhed by the Btate Iloard of Nllulng. 'I'hie ellnludn any reqi.tend profeBBional nurse8 employed by II health care facility, .. defined in thll \telllth Care Facllitlu Act, or by an anestheliology 9roup. - 4 - 6. CONTRACT - this agreement including the Group Application, riders and/or endorsements, if anv, between the Plan and the Group, referred to as the Group Contract. 7. CONTRACT DATE - the date, speci fied on the Acceptance page of thi s Contract:, on whir.h coveragf! unc1er thi s Contract: commences for the Group. B. COVERED SERVICE a sf!rvice or Contract for which henefits will be Profpssional Provider. supplv specified in thiR provided when rendered hv a 9. CUSTODIAL CARE - cllre provided prlmad lv for maintenance Of the natient or which is designed esnential1v to IIssist the patient in meeting hili activities of dailv living and which is not primari1v provided for its therapeutic value in the treatment: of an illness, disease, hodilv in~urv or condition. Custodial Carp includes but is not limited to help in wlllkina, hathing, dressing, feedinq, preparation Of special diets and supervision over self-administration of medicationll not requiring constant attent:ion Of trained medical personnel. 10. DEDUCTIBLE - a specified amount of Services that mURt be paid hy or Subscriber hefore the Plan will asaume expenses for on the behalf any llabilitv. Covered of the A. Program Deductible - a spedfier'l amount of eXpl'n81'S for Covered Services that: must be paid bv the Subscriher before the Plan will assume anv liahility for all or part of the remaining expenses for Covered Services. R. Benefit Deductible a specified amount Of eXpl'n8eS applied to a sp'!ci fic Covered Servi ce for which the Subscriber is responsible per Covered Service or period of time. 11. DEPBNDENT - a Subscriber ot.her than the Eligible Person as specified in the Schedule of Eligihility. 12. DIAGNOSTIC SERVICE - the following procedures ordered by a Professional Provider because of spf!cific symptoms to determine a definite condition or disease. Diagnostic Services are covered to the extent specified in the Schedule of Benefits and include, but are not limited tOI A. diagnostic X-ray, consisting of radiology, ultrasound and nuclear medicine, B. diagnostic pathology, pathology tests, consisting of laboratory and C. diagnostic medical procedure8, consisting of ECG, EEG, and other diagnostic medical procedures approved by the Plan, and - 5 - D. allergy testing consisting of percutaneous, intracutaneoul and patch teets. 13. EFFECTIVE DATE - according to the Sr.hedule of Eligibility, the date on which coverage for a Subscriber begins under thh Contract. 14. ELIGIBLE PERSON - an individual of the Group who meetl the eligibility requirements for enrollment who is so specified for enrollment by the Group and in whose name the identification card is issued. 15. EMERGENCY CARE - t.he initial treatment of a sudden, unexpected onset of a medical con~ition or traumatic non-occupational iniurv. The svmptoms or iniurv must be OF sufficient severitv to warrant immediate attention. Should an" dispute arisf! as to whether an emergencY condition existf!~, the dptermination bv Pennsylvania 'Hue Shield shall be final. 16. EXPERIMENTAL OR INVESTIGATIVE the use OF an" treatm8n~, procedure, Facility, equipment, drug, and drug ulage device or suppl" not accApted as s~sn~ard medir.al ~reatment of the condition heinCl ~reated b\! the generl'l medical communit:v or the Plan or an\! Ruch items requirinq Federal or other qovernmenta' agenc\l appro"al no~ grantf!d at the timp servines werf! renderl'ld. P. FACILITY PROVIDER - an inat.itution or pnHt" linAnaed, wher.. required. Such fad litiea includp but are not limited t.OI - Amhulator\l Surqical Facility - Birthing Center - Hospital - psychiatric Hospital lB. PAMILY COVERAGE - coveraqe for the F.1igible Person an~ one or more of the Eligible Person's Dependents. - Rehahilitation ~oBpit.a' - Rkillsd Nursing Fanl.lit... - Substance Abu~e Facilitv 19. FREESTANDING DIALYSIS FACILITY - a FacU i ty Pro\l ider approved by the appropriate government agency and the Plan which h primarily engaged in providing dialysis treatment, maintenance or training to patients on an Outpatient or home care balil and which has entered int:o an agreemsnt wi th the Plan for the providing of sprviceo to Subscribers. 20. HOSPITAL - a FacUity Provider that is a short-term, acute care, hospital which has beAn approved by the Joint Commillion on the Accreditation of Hospitals, or by thc American osteopathic Hospital Association, or by the Plan, and whiohl A. is a duly licensed institution, - 6 - B. is primarilv engaged in providing Inpatient diagnostic and therapeutic services for the diagnosis, treatment, and care of iniured and sick persons by or under the eupervision of Physiciansl C. has organized departments of medicine and major surgervl D. provides 24-hour nursing service by or under the supervision of Registered Nurses I and E. is not other than incidentally al (1) Skilled Nursing Facility, (2) nursing home, (3) Custodial Care home, (4) health resort, (51 spa or sanitarium, (6) place for rest, (7) place for the aged, (BI place for the treatment of Mental Illness, (9) place for the treatment of alcoholism or drug abuse, (10) place for the provision of hospice care, (11) place for the provision of rehabilitation care, or (12) place for the treatment of pulmonary tuberculosis. 21. INCURRED - a charge shall be considered in~urred on the date a Subscriber receives the service or supply for which the charge is made. 22. INPATIENT a Subscriber who is treated as a registered overnight bed patient in a Hospital or Facility Provider. MAXIMUM - the greatest amount payable by the Plan for Covered Services. This could be expressed in dollars, number of days, or number of services for a specified period of time. MEDICAL CARE - professional services rendered bV a Professional lfrovider for the treatment of an illness or in1ury. 23. 24. 25. MEDICALLY NECESSARY supp ea prov e netermi nes are: - 7 - A. appropriate for tho BvmptomA and ~.^~noAiB or treatment o. t:he liubBcrl.bl!r's condition, l.linp.BB, difleale or injur"I R. provided ~or the diAgnoBis, treatment of the subscriher'a or in~urvI or the direct care and condition, illnABB, disease C. in accordancl! with current: ntandardB o~ good medical prActicnl D. not primarUv for the c:onveniencp nf" thl! Subnc:rl.her, or the subBcriber's Pro~eBBional Provider, and E. the most appropriate supplv or level o~ sf!rvicn t:hat can safelv be pro,'l.ded to thf! Fuhncrihf!r. \>lhen appliet'l to hospitalhl\tion, this furt.her mp.ans t:hllt the FubBcriber requirps acute care as a bp.~ patient due to thn nature o~ the Bp.rvices rendered or thp. SubBcriber's condition, and the liuhBcriher CAnnot receive sa~e or adr.quatf! carp. aB an outpAtient. '6. MEDICARE disabled of 11165, t:hp programs of estahlished bv Title as amended. health care for the aged and XVIII of the Social liec:urity Act ''7. MENTAl. ILLNESS - an emotiona'. or mpnta' disor.dl'lr charactnrbp.d bv an ahnnrmal functioninq of thr. ml.~d or e~otionn and in which PBvrhnlogic:al, intellr.ctupl, emotional or behavioral disturbances are t:he dominating feature. 'B. NON-PARTICIPATING PROFESSIONAL PROVIDER - A Provider who does not meet the deftni tion Professional Provider. Profenional of a Participating 29. OUTPATIENT - a Subscriber who recei veB servicf!s or suppliel while not an Inpatient. 30. PARTICIPATING PROFESSIONAL PROVIDER - a ProfeRsional Provider who has an agreement with the Plan pertaining to payment for Covered Services rendered to a Subscriber. 31. PHYSICIAN - a person who is a doctor of medicine 1M. D.I or a doctor of osteopathy (0.0.1, licenBed and legally entitled to practice medicine in all of itB branchel, perform Bllrgerv and dispense drugB. 32. PRECERTIFICATION two components 1 Certi fication. _ a preadmission review proqram which containB PreBurgical Certification and Proadmillion A. preeurgical Certi fication - a procesB whereby the Medical Necessity and appropriate place of Bervice is determined prior to the performance of such surgical procedureB. The - B - lelected procedures are Medical-Surgical Benefits. R. Preadmission Certification a proceBB whereby all elective surgiC'al, mf!c1ical and psychiatric hospi tal admilsions are reviewed prior to admission. The purpose of the review is to determine if Inpatient admission ia necelsary and if so, to determine an appropriate length of stay. noted in Sf!ction MS, J3. PROFESSIONAL PIlOVIDER - /I person or practi tionp.r licensed wherp requl,rec'l ann per~orming servicps ",ithin the scope 0' such license. ~he Professional Provirlprs arel - Cert.ified Registered NurAp. - chiropractor - C'linical laboratory - dentist - nurse ml.c'lwi'e - optometrist - phvsical therapist. - PhVldcian - porliatdllt: - psychologist 34. PROVIDER a Facilit.v Provirler or Professional Providpr, licensed whf!re required. 35. PROVIDBR'S REASONABLE CHARGE the charge t:hdt the Pllln determines is reasonahlp.~or CoverAd Bervices provider'l to a Subscdber. The Provider's Reasonable Chargf! shall not exceed 100' 0' the nf'ulIl, Customary, anr'l Reasonable A llnwancp. as de'ined in this Contract. 36. PSYCHIATRIC HOSPITAL - a Facilit:v Provider, approved hy t.hp Plan, which is prImarilv enqaqer'l in provlrHnq diagnostic ant'! therapeutic services for thf! Tnpatient treatment n~ Mental Yllness. Such serviceA are provit'!I'!d by or under thA supervis ion n~ an organherl sta'f of Phvsiclans. ContinuoulI nursinq IPT"tllefl lire pro"idf!~ unr'ler thf! supervision 0' a Registered Nurse. 3~. REHABILITATION HOSPITAL - a Facilitv Providp.r, approved hv the Plan, which is primarilv engaged in providing rehahilitat:ion care ser"ices on an Inpatient basis. Rehabilitation care servicel consist of the comhinp.d use of medical, social, educational ann vocational services t.o enable patients disabled by disease or in1ury to achieve the highest possible level of functional ability. Services are provided by or under the supervision of an organized staff of Physicians. Continuous nursing lervices are provided under the supervision of a Registered Nurse. 38. SERVICE ORNEFITS - a feature whereby Participating Professional ~rovlders of Pennsylvania Blue shiAld agree to accept the Prnvider'l Reasonable Charge as paymenl: in full for Covered Servicell. - 9 - . SKILLED NURSING FACILITY - a Facility Provider, aprroved by the Plan, which is primarily engagAd in providing sk lled nursing and related services on an Inpatient basis to patients requiring 24-hour skillAd nursing services but not requiring confinement in an acute care hospital. Such care is renl'lered by or under the supervision of PhvBicillns. A Skilled Nursing Fllcility is not, other thlln incidentally, a place that providesl A. minima 1 care, Custodial Care, ambulatory care, or part-time care serviceD, or B. care or treatment of Mf!nta 1 Illness, alcoholism, drug abuse or pulmonary tuberculosis. 39. 40. SUBSCRIBER an enrolled Eligible Person and his or her eligible Dependents who have satisfied the specifications of the Schedule of Eligibility. 11 Subscriber does not mean anv person who is eligible for Medicare except as specifically stated in this Contract. 41. SURGERY - the performance of generally accepted operative and cutting procedures including specialized instrumentations, endoscopic examinations and other invasive procedures. Payment for Surgery includes an allowance for related Inpatient pre-operative and post-operative care. Treatment of burns, fractures and dislocations are also considered Surgery. 42. THERAPY SERVICE - services or supplies used for the treatment of an illness or injury to promote the recovery of the Subscriber. Therapy Services are covered to the extent specified in the Schedule of Benefits. A. RADIATION THERAPY - the treatment of disease by X-ray, gamma ray, accelerated particles, mesons, neutrons, radium or radioactive isotopes. B. CHEMOTHERAPY the treatment of malignant disease by chemical or biological antineoplastic agents. C. DIALYSIS TREATMENT - the treatment of acute renal ~ailure or chronic irreversible renal insufficiency for removal of wast:e materla'.s from the body to include hemodlalYRls or peritoneal dialvsis. D. PHYSICA~ THERAPY the treatment by phvsical means, hydrotherapv, heat, or similar mndlllities, phveical agent.s, bio-mechanical and neuro-phvsiological principles, and devices to relieve pain, restore maximum function, and prevent d habi 11 tv ~ol\owi ng disease, in1urv or 1 oss o~ body part. E. RESPIRATION THERAPY - the i ntrol'luction of drv or moist. gaRes into the lungs for t.reatment purposes. - 10 - SECTION SE - SCHEDULE OF ELIGIBILITY A. SUBSIOIAqy OR AFFILIA~ED UNITfl OF THE GROUP ~he Bubsidiarv or af.filiated units included under this Contract are/is group number(s) I Instructional - Tenured Rsrgaining Unit 04 900000000 . I ' . . State Police Troopers . ~Oi-o()OO(){}- ~'( I) 11"'81 (1~ai. Pennsvlvania Liquor Control Board Clerks Management Benefit Group 902000000 903000000 . h.." American Federation of State, County and Municipal Employees 904000000 Pennsylvania Nurses Association 905000000 Independent Association of Pennsylvania Liquor Control Board Employees 907000000 Correction Officers and psvchiatric Security Aides 908000000 uniten Plant Guard Workers of America (Bargaining Unit) 909000000 Pennsylvania Social Services Union/Pennsylvania Employment Services Employee 910000000 social and Rehabilitation Service unit, First Level Supervisor's 911000000 Pennsylvania Association of state Mental Ho~pital Physician's 912000000 Educational and Cultural Bargaining Unit 913000000 Educational and Cultural Unit, First Level Supervisor's 914000000 Liquor Law Enforcement - Rank and File 915000000 Liquor Law Enforcement Officere 916000000 In8tructional Non-Tenured Unit 917000000 State Annuitants 918000000 919005000 I.. Adult Correction Education State Police Annuitants 919006000 II . I - 12 - Direct Bill AnnuitantB 919007000 .1'>' I"~ Diaability Retirees state Police (RetireeB after 7/1/83) 91900P.000 - I l," ,> ,,' L' 919009000 i) " Public School Employee's Retirement Board Retired state Police (Retired 1/1/86) 919010000. t' , . I ~ 919012000 - f'J1. ' , . Retired State Police - 7/1/86 f/7fr.l) .,'1"/ (1 ; (11"11- -?/ii'"",,) Workers CompenBation Retirees Independent Agencies 919013000 - I'll " · \.) ., ; , -4 ~ ',. ) ( ,'~ r.: ' t ,__) PUC Bar Association 920000000 921000000 923000000 , '.1, Capi tol Police Pennsylvania state Police Cadets 925000000. \ '''>>' " B. Pennsylvania HouBing Finance Agency /-1""".,,;"-,1,.11.' "'-1'''1.'--1.'_ ~11'fq7'" rl..tllf'tf.. l;(:,,,o"pll .',T(I"t.."'.,. (f' tr ~ o'!,.., '-"(_ "(I/t:f;:j.. .~ttt...... 'tV ELIGIBT,E PERSON Eligible Person is defined aB an individual meets the eligibility requirements of the deBignated by the Group to the Plan. 9"6000000 927000000 :... , t~ J ~ . , .' '" h_.. f__ . ~ .-.--- - q?, ,"''' ="ru~ ctJi,;.,t{_' of the r.roup who ' Group and is so '1~,?n:l ,.. ra;r~~ 1~-':'.~;,. r.tt,)' "!'iJJ:!~ '-"'.:..,'1 c. ELIGIBLE DEPENDENT I Eligihle Dependent must fall requ~rements of the Group and is so the Plan. within the eligibility designated bv thn Group to 1. Newborn childfrenl of II RubBcriber from the moment 0' birth for a maximum of 60 davs immediatntv following birth are considered Eligihle Dependents. The coverage 0' newborn children within such 60 dllv period shall include care which is necp.ssar" for the treatment: 0" me(H~lIllv dhgnosed congen1ta 1 defActs, birth abnonnali ties and prematurity. To continue coverage bevond t:hp. 60 dav period, application for conversion must be made within 60 davs 0' the child's birth. P. EFFEC~IVE DATE trhe Oroup agrees that all Eligible PersonR ma" apply ann become ~overed . The Group must provide prompt Effpctivs Date of coveraqe determined hy the nroup. notifir.ation to the Plan 0' the for all F.ligible Personl' as - 13 - SCIlEnUI,E OF BENEFITS FOP ~EDTCAt-SURr.ICAL BF.N~FITS Subject to the Exclusions, conditions and limitations of this contract, a Subscriber iR entitled to benefits for Covered Service8 described in the Medical-Surgir.al Renefits section. BENEFIT PERIOD . 365 days OF Inpatient Medical Care. RENEWAL INTERVAL . Inpatient Medical Care is renewed when 90 days have elapsed between discharge from and subsequent admission to a Ilospital or Skilled Nursing Facility. PROGRAM MAXIMUM . None ASSISTANT SURGERY f\MOUNT . the Provider's Reasonable Charge. . the Provider's Reasonable Charge. the Provider'e Reasonable Charge. the Proviner's Reasonable Charge. COVERED SF.RVICES SURGERY TRANSPLANT SURGERY ORAL SURGERY o If more than one surgical procedure is performed by the same Profes8ional Provider during the same operative se8sion, Blue Shield 8hall pay the Provider's Rea80nable Charge for th.e highest paying procedure and no allowance for additional procedures except where Blue Shield deems that an additional allowance is warranted. ANF.STllESIA the Provider's Rf!a~onahle Charge, except when services are administered by a nurse anesthetist not employed by a Professional Proviner, services are - 15 - SECOND SURGICAL OPINION PRESURGICAL CERTIrICATION , " \' " " - 16 - . paid at 50\ of the Provider's Reasonable Charge. the Provider's Reasonable Charge. The SubBcriher is eligible for a maximum of two surgical opinion conBultations involving the elective surgical procedure in question, but limited to one conBultation per conBultant. . . Eligible Persons who are classified as annuitants by the Group are excluded from this requirement. Pre8urgical Certification is required for the following elective surgical procedures, regardleBs of where the procedures are performed, in order to receive full contract benefitsl 0 bun iont'lctomy 0 cataract surgerv 0 cholecystectomy . coronary artery by-pass . hemorrhoidectomy . herniorrhaphv . hysterectomy . knee surgery . ligation and stripping of varicose veina . prostate surgerv . spinal and vertebral surgery . submucouB reser.tion . tonsillectomy - adenoidectomy . Presurgical Certification i8 not'required if the need for Surgery results from a bodily injury, illness or condition that t-; ,".. Allerc;lY 'l'estinq t.he Provi~er's Reasonahle ChargA. . Limited to one service OF Itach type of administration. Each tvpe of administration must con8ist of 30 or more tAStS. THPoRAPY SERVICES Radiation Therap" the Provider's Reasonahle Charge. Chemotherapv . the Provider's Reasonable Charge. Phva!cal Therapy . the ProvtCler's Re/ll'onable Charqe. Oialv8iB Treatment the Provider's Reasonable r.harqe. RRRpiratorv ~herapv . the Provider'a Reasonable Charq". - I R - ~ECTION M~ - MEnIC~~-SURnTc~t BP.NEPITS Suh1ec. to thA ~xclueions, co~ditions and Ilmitatione o~ t:~is Contract, a subscriber is entitled ..0 the henefttR of t:his hllne~it. section for covered Services when' fal deeme~ Medically Necessarv and (bl performf!d and billed for by a Professional Provider. Covered Services are paYllble when performed in a Facilitv Provider or on an outpatient basis, unless otherwise indicated in the description. Payment allowances "or Covered Services are dllscribed in the Schedule of Benefits. ~. SURGERY Surgerv for the treatment: of disease or injury. Separate payment will not be made for Inpatient pre-operative care or all poet-operative care normallv provided by the surgeon as part of the surgical procedure. Surgery also includes sterili1ation procedures and procedures to reverse sterilization reqardless of their Medical Necessitv. B. TRANSPL~NT SERVICES If a human organ or tissue transplant is provided from a donor to a human transplant recipient I l. When hoth the recipient and the donor aro Buhscribere, each is entitled to the benefits of this Contract, 2. When only the recipient is a Subscriber, both the donor and the recipient are entitled to the benefits of this Contract. The donor benefits are limited to only those not provided or available to the donor from any other source. Thie includes, but is not limited to, other insurance coverage, or Blue Bhield coverage or any government program. Benefits provided to the donor will be charged against the recipient I s coverage under this contract, 3. When only the donor is a Subscriber, the donor is entitled to the benefits of this Contract. The benefits are limited to onlv thoso not provided or available to the donor from any other source. This includes, but is not limited to, other insurance coverage or Blue Shield coverage or anv government program available to the recipient. No benefits will be providsd to the non-Subscriber transplant recipient. 4. If any organ or tiseue is sold rather than donated to the Sub8criber recipient, no benefits will be payable for the purchase price of such organ or tissue, however, other - 19 - costs related to evaluation and procurement are covere~ up to the Subscriber rncipient's Contract limit. C. ORAL SURGERY Oral Surgery for the surgical removal of impacted teeth which are partially or totally covered by bone. D. ASSISTANT AT SURGF.RY Services for a actively assists covered Surgery. The condition of the Subscriber or the type of Surgery must require the active assistance of an assistant surgeon. Surgical assistance is not covered when performed by a Professional Provider who himself performs and bills for another surgical procedure during the same operative session. Subscriber by a Professional Provider who the operating surgeon in the performance of E. ANESTHESIA Administration of AneRthesia in connection with the performance of Covered Services when rendered by or under the direct supervision of a Professional Provider other t:han the surgeon, assi~tant surgeon or attending Professional Providp.r. 1". SECOND SllRGICAl. OpTNION Consultations for Surgery to detnrmine the ~pdical Necessitv of an elective surgical procedure. Elective Surgerv is that SUrgRry which is not of an emerqencv or life threatenl.ng nature. Such Covered Services must be performe~ and billed by a Pro"essional Provider other than the consu1.tant who provided the patient wIth the original surgical consultation. One additional cOnRultation, as a thlrd opinion, is p1 igibJp in cases where thp. seconn opinion di~agreeB with the first recommendation. In such instances the Subscriber wi 11 be eligible for a maximum of two such consu~t:ations involving the e~ective surgical procedure in question, but limited to one consultation per consultant. G. MEDICAL CARE Medical Care rendere~ hy the Pro"essional Prov!.~er in charqe of the case to a Subscriber who is an Inpatient in a Hospital or Rehahilitation Hospital or Akilled Nursinq I"acilitv for a condition not related to Surgery, maternitv servicns, radiation therapv, or Mpnta1. Illness, except af' specifically provi~ed. Such oare includes Inpatient intensive Mndical Care rendered to II Subscriber whose condition requires a Pro"eRsiona] Provider's - 20 - nons~ant attenoannp. and trAatmenl: ~or a prolonged period of time. ij, CONCURRF.~T r.~RF. Services rendered 1-0 lln Inpllt{f!nt in a Hospital 01' Rehabilitation Hospital or Skilled Nurnlng Facility bv a ProfosAional Provider who is not in charge of the case but whose partinu1ar sk I 11a are requ i red for the treat.ment of complicated condltiona. This does not include observation or rBa 8surance of the Subscriber, stand-bv Rerv iCAs, routine pre-operaU"e phvAica1 examinations or lo1ed{ca1 Care routine1v performed in the pre- or pORl.-operative or pre- or pont-natal period8 or Modicll1 Care required by a Facility Provider's rules and regullltions. I. CONSI1L"'ATIONS Consultation services when rendered to an Inplltient in a Hospital or Rehabilitation Hospital or Skilled Nursing Facility by a Profusional Provider at the request of the attending Profes8ional Provider. Consultations do not include staff consultations which are required by Fanility Provider rules and regulations. J. EMERGENCY ACCIDENT CARE Medical Care for the initial treatment of traumatic bodily injuries resulting from an accident. Emergency accident care mU8t commence within 72 hours of the accident. Renei fts are also provided for all follow-up care. Jlowever, if the accident services are classified a8 Surgery (e.g., suturing, burn care, fracture care, etc.) payment will be made a8 a surgical benefit. K. EMERGF.NCY MEDI CA1, CARE Medical Care for the initial treatment of a sudden onset of a medical condition manifesting itself by acute symptom8 of 8ufficient severity to warrant immed!ate medical attention. Emergency Medical Care mU8t commence within 72 hours of the on8et of the medical emergency. L. PIAGNOSTIC RERVICES The follnwi ng P!agn08tic Rervi ce81 1. Piagn08tic x-ray, consi8ting of radiology, ultralound, and nuclear medicinel 2. Piagn08tic laboratory and pathology teatl ordered billed by a Profe88ionll Provider, inc1udinq routine .m.lu, and pap - 21 - RECTIO~ ~A " MATERNITY ~ENEFTTR Rub1A~t to the Exclustnns, conditions, and lImitations of this Contract, a Suhscriber is entitled to the benefits 0" this benefjt section for Covered Servicps whenr 'a. \ rleemed Medicallv Neccesary and Ih.\ per&ormed and billed for by a Professional Provider. Covered f:ervices arc paV/lble when perl'ormerl in a FaC':ilit~' Provider or on an outpatient basi~, unless otherwise indicated in the description. Pavment allowancps "or Covered Rervices are described in the Scherlule of Renefits. A. MATF.RNITY liE'll/ICES 1. NO~MAL PREGNANCY Normal pregnancu inclurles anv con~ition uBuallv associated with thf! management of a pregnancy but not consi~ered a complication of pregnancv. ~. COMPLICATIONS OF PREr.~ANCY Phvsical effects ~irectlv caused by preqnancv, but which are not consirlered from a medical viewpoint to be part of norma 1 pregnancu, inc'.ud ing conrli tione related to ectopic preqnancu or thoAC that require cesarean sf!ction. 3. INTERRUPTIONS OF PRFr.NANCY a. Miscarriaqn b. Therapeutic Ahortion 4. ROIlTINE NEWBORN CAPE Professiona 1 visits to examine the newborn while an Inpatient during the mother's confinement in a Hospital or Rirthing Center. A. MORT IONS 1. The abortion is neC'p.ssarV to avert the death 0" the Subscriber on certification by a phyl'idan. When such Phvsician will perform the abortion or has a pecuniarv or proprietv interest in the abortion there shllll be a 8eparate certification from a physician who has no Buch interest, or :1. The abortion is performed in the case of pregnancy caused by rape, or 3. The abortion is performed in the case of prcgnancv ~au8ed by ince8t. - 24 - ~~,- BPCTION PC - r~VC~IATRTC c~n~ ~F.N~PT~S Bub~ect to the F.xr.lusionR, conditions, and Ilmitat:ions 0' this Contract, a Subscriber is entitled to the benefits of this bp.nefit section &or Covered Servir.es whenl (a.l deemed Medicallv NecRssarv and (b.1 performed and billed for by II Professionai ProvidRr. Covered Services are pavable when per'ormed in a Facilitv Provider, unless ot:herwise indicated in the description. Pavment allowances for Covered l1ervicp.s are described in the Schedule 0' Rene'its. A. PSYCIIH\TRTC SFIlVICES ~.. Tnpatient Visits ~ ". Convulsivp Therapy Treatment Elect.roshor.k treatment including AnesthAAia. 8. DPlJG A~U~F. A~1D AT.COHOTJlf>~ ~he bene'its f'or t.he treatment. of' Menta' Illness are also pl'ol'ided for thR treatment: 0& C1rug abuse and alcohoHsllI. - '9 - SP.CTION EX - EXCI,USIONS Except as specifi~ally provided in thin contract, no benefits will be provided for services, supplies or chargesl 1. 2. 10. Which are not Medically Necessary as determined by the Plan, 3. Rendered by other than Professional Providers, Which are Experimental or Investigative in nature, For any illness or bodily injury which occurs in the course of employment if benefits or compensation are available, in whole or in part, under the provisiolls of any legislation of any governmental unit. This exclusion applies whether or not the Subscriber claims the benefits or compensation, 4. 5. Provided by the Veteran's Administration or by the Department of Defense for active military personnel for which a Subscriber is eligible even if the Subscriber has not taken the necessary action to obtain such benefits, 6. For any illness or iniurv suffered after the Subscriher's Effective Date all a result of an a~t of war, 7. For which a Subscriber would have no legal obligation to pay in the absence of this or any similar coverage, Received from a dental or medical department maintained bv or on behalf of an emplover, a mutual benefit association, labor union, trust, or similar person or group, B. 9. For operations for cosmet ic purposes except those performed to correct a con~ition result:inq from an accident which occurs while the Bubscriber is covered by lHue Shield. The Subscriber must be enrolled without interruption from the date of the accident to the date of the operation in order to hp eligible for cosmeti~ surgery, Which Tncurred prior to the Subscriber's Effective nate, ll. Which Incurred after the date of termination of the Subscriber's coverage, 1". For persona 1 hvgiene an~ convp.n:lencp items Iluch IIfl, but not limited to, air ~onditioners, humidifiers, or physical fitness equipment, whether or not recommended by ft PrOff!Sllional Provider, - 34 - 13. For telephone ~onaultatlons, charges schp~ule~ appointment, or charges clllim form, for failure to keep a for completion of a 14. For Custodial Care, domiciliary care or rest curea, 15. For palliative or cosmetic foot care tneluding flat foot conditions, supportive devices for the foot, the treatment of subluKations of the foot, cllre of corns, bunions (except by capsular or bone surgerv', calluses, toe nails (except surgery for ingrown nails), fallen arches, weak feet, chronic foot strain, and svmptomatif" complaints of the feet, 16. For routine or periodic physical examinations, 17. For screening examinations, 18. For the detect ion and correction by manual or mechanical means of str\lctul."al imbalance or subluxation for the purpose of removing nerve interference resulting from or relate~ to distortion, misalignment, or subluxation of or in the vertebral column, 19. For well-baby care and immunizations, 20. nirectlv related to the care, filling, remnval or replacement of teeth, the I:reatment of injuries to or diseases of the teeth, gums or structureR directly lupporting or attached to the teeth. These include, but are not limited to, apicoectomv (dental root resection), root canal treatments, soft tisRue impactions, alveolectomy and treatment of periodontal disease, \, , .' 21. 22. 23. 24. For hearing aids or examinations for the prescription or fitting of hearing aidsl For any treatment leading to or in connection with tranooexual surgery, For artificial insemination, For correction of myopia or hyperopia by means of corneal micro8urgery, such as keratomileusis, keratophakia, and radial keratotomv and all related servi~eR' 25. For treatment of obeoity, except for Rurgical treatment of morbid obesity when weight is at least twice the ideal weight apecified for frame, age, height and sex, 4'6. To the extent payment has been made under Mf'd icare when Medicara 18 primary or would have been made if the Sublcriber had applied for Medicare and claimed Medicare benefitl' however, this f!xclusion 8hall not apply when the - 35 - Group is obligated by law to offer the 5ubscribers all the benefits of this Contract and the subscribers so elect this coverage as primary, 27. For treatment of sexual dysfunction not related to organic disease, 28. For in-vitro fertilization, 29. For treatment of temporomandibular ioint synnrome with intra-oral devices, or anv other method to alter vertical dimension, 30. Performed on computed tomographv scanners (CT Bcanners) unless the acquisition of such equipment by a Professional Provider was approved through the Health Systems Agency process or is approved by Blue Shield, Treatment or services for injuries resulting from the maintenance or use of a motor vehicle if such treatment or service is paid or payable under a plan or policy of motor vehicle insurance, including a certified self-insured plan, or payable by the Catastrophic Loss Trust Fund established under the Pennsylvania Motor Vehicle Financial Responsibility Law, 31. ,.\ 3::1. For oral adminiR~ration of chemotherap~', 33. For local infiltration anesthetic, 34. For pre-operative care when the subscriber is not an Inpatient ann post-operati\le care other than that normallv provided Following operative or cutting procedures, 35. Performed in a facilitv by II ProFellsionll'. Provider who in anv case is compensated bv the facility for similar services performed for patients, 36. For which the fees or charqefl are billed by HOflpita1s or other facilities, - 3'7. Performed by education or related to the a Professional proviner enrolled in training program when such services education or training program, an are 38. For clinical patho10gv services for which a Hospital or other fad litv bills for the technical component of the service and a ProFessional Provider bills for the professional component of the eervice, 39. Which are submitt:f!d bv II Cert! tied Regl stered Nurse ann another ProFessional Provldf!r For the eame servicAs performed on thf! same date for the same patient. - 36 - SECTION (11' - GEmmA'. PPO\l!lHONS A. ENTIRE CONTRJlr.Tr CHANGES This Contract with the Group Application, the individual applications, if any, of the subscribers is the entire Contract bet.ween the Group and the Plan. No chanqe in this Contract will be effective until Approved by an Authori~ed Plan officer. This approval must be noted on or attached to thlll Contract. No agent or representative of the Pllln, other than a Plan officer lOa" otherwise change this Contract or WAive any of its provisions. All statements made by the Group or by any individual Subscriber shall, in the absence of fraud, be deemed representations and not warranties, and no such statement shall be used in defense to a claim under this Contract, unless it is contained in a written application. B. BENEFITS TO WHICH SUBSCRIBERS ARE ENTIT\.EO 1. The liability of the Plan is Umiter'l to the benefit8 specifie~ in this Contract. 2. No person other than a Subacriher is entitled to receive benefits under this Contract. Such right to benefits and coverage is not transferable. 3. Benefits for Covered Services specified in this Contract will be provided only for serviceR and supplios that are rendered by a Professional I'rovidnr specified in the Definitions section of this Contract and regularly included in such Professional Provider's charges. C. RECORDS OF SUBSCRIBER ELIGIBILITY AND CHANGES IN 6URSCRIRER ELIGIIlILITY 1. The Group must furnish the l'Ian with any data requi.red by the Plan for coverage of Subscribers under thi. Contract. In addition, the Group must provide prompt notification to the Plan of the Effective Datf! of any changes in a subscriber's coverage status under this Contract. 2. All not! fication by the Group to the 1'1 an must be furnished on forms approved hy the 1'1 an. The not! fication mU8t include all information reBBonahly required by the Plan to effect changes. 3. Clerical errors or delays In recording or reporting date8 will not invalidate coverage which would otherwise he in force or continue coverage which would otherwi.e terminate. Upon di8covery of error8 or delaY8, an equitable adju8tment of charge8 and benefit8 will he made. - 38 - 4 . The Group is liable for the cost of all Contract benefits which are provided for Covered Services rendered to a terminated Subscriber because of the Group's failure to notify the Plan of such subscriber I s termination on or before the termination date. ( D. TERMINATION OF THE GROUP CONTRACT 1. Either the Group or the Plan may cancel this Contract on any Contract anniversary which shall be January 1 of the year in qUf!stion by giving written notice to the other party at least 60 days in advance. 2. This Contract may be terminated for the Group's nonpayment of subscription rates in advance of the due date. If the Group fails to pay the subscription rates when due anr' payable, this Con~ract may be terminated and no subscriber shall be entitled to any ~urthf!r bene~its under this Cont:ract, f!xcept where otherwise specified. Reins~atement o~ this Contract is subject to a late charge. 3. This Contract ma~ be terminated, at the Plan'e option, for the Group's failure to perform any obligation, other than the Group's obligation to make weekly payments, required bv this Contract: after written notice and reasonable oppor~unity for the Group to cure such failure or failures. E. TERM!NATIOt.l OF A SllBRCllTRF.R' S COVP.RAr.F. UNDER TJn~ GllOIIP COt.lTRAC'1' 1. When a subscriber ceaSRl< to be an E'igible Person or Eligible Dependent, or the required contribution is not: paid, the Rubscriber's coverage will terminate at the end of the last month for which pavment was made. :!. 'l'ermination of the Group Contract automaticlI '.ly terml.nates all the Subscribers' coverage. It is the responsibilitv of the Group to not:ify all the Subscribers of the termination of the coverage. However, coverage will be terminated regardless of whet:her the notice is given. F. BENEFITS AFTER TERMTNA'I'ION OF COVERAGE !f the Subscriber is an Inpatient on the dav coveraga terminates, the benefits of the Contract shall be providec'll 1. Until the maximum amount: of bene~its has been paid, or 2. Until the lnpatiell~ sta" enr's, whichever occurs first. G. CONVE~SION PRIVILEGF. 1. If an indivir'ual ce8llee to be a Subscriber under this Contract, the individual is eligible for coverage under an individual conversion contract then available from the - 39 - "l>lan. The coverage may be different from the coveragl1 provided under this Contract. 2. Direct pavment for coverage under the conversion contract must be made from the date the person ceases to he a subscriber under this Contract. 3. The conversion contract will be effActive on the date of termination of the Subscriber's coverage under this Contract. 4. Written application for the conversion contract must be made to the Plan no later than 30 days after termination of membership under this Contract. 5. If the Subscriber is eligible for another health care program which is available in the Group where the Subscriber is employed or wi th which the Subscriber is affiliated, a conversion contract shall not be available. 6. The conversion contracts shall not be available to any subscriber where the Group terminate~ this Contract in favor of group coverage by another organization or where the Group terminates the subscriber in anticipation of terminating this Contract in favor of group coverage by another organization. H. NOTICE OF CLAIM 1. The Plan will not be liable under this Contract unless proper notice is furnished to the Plan that Covered Serv ices have been rendered to a Subscriber. Written notice must be given within 60 days after completion of the Covered Services. The notice must include the data necessary for the Plan to determine benefits. An expense will be considered Incurred on the date the service or supply was rendered. 2. Failure to give notice to the Plan within the time specified will not reduce any benefit if it is shown that the notice was given as soon as reasonably possible, but in no event will the Plan be required to accept notice more than one year after Covered Services are rendered. I. RELEASE OF INFORMATION Each Subscriber agrees that any person or entity having information relating to an illness or injury for which benefits are claimed under this Contract may furnish to the Plan, upon its requeBt, any information (including copies of records) relating to the illness or injury. In addition, the Plan may furnish similar information to other entities providing similar benefits at their request. The Plan shall provide to the Group at the Group's request any and all information regarding claims - 40 - and chal"qBR lIubmHte~ to the Pllln by providers. Thp PartieR un~erst:an" thnt Ilnv 1 n formllllon prov ir1e~ to the C1roup wi 11 be adjuRted bit the Plan to prevent thl' ~l sc108ure of the i~entitv of Iln'! Subar.riher or other patient t:rclltf!d bv RBid provi~efll unless a IlADllrate Agreement tn ~he contrarv ill executed bv the pllrt il'!R. The Group shill 1 reimhursp the Pllln for the actu/ll C08tA of preparing and providing 8111<1 information. The Plan 8hall provide the f1roup with Burh cost figure ant'l obtain the GroUp'8 Ilpproval of lIuch expense prior to lnrurring 8uch coste. .1. I,I"" TATION 01" ArTJONR No le!]al Ilrtion mil" he tllken to recover benefits within 30 dav8 after Notice of Claim has been given as specifie~ above, and no sur:h action mav be tillll'm later than one vear lifter the (late Covered Servicell arp rendered. R. PAYMr.NT OF ~ENEFrTS 1 . The Plan ill lIuthori~ed by the di rectl v to P/lrticipating furni8hing Covf!red Servicoe provided under this Contract. the right to make the pavments Subscriber to make pavrnent8 Professional provider8 for which benefitll are However, the Plan re8erves directlv to the Sub8crlber. The right of a subscriber to receive payment is a8lignable nor mav benefits Of this Contract trllnaferred, either before or after Coverer1 Services rendered. not be are '. Oncp Covered Services are rendered by II Professional Provider, the Plan will not honor subscriber request8 not to pay the claims submitted by the ProfplIslona\ Provider. The Plan will have no llabilitv to anv person becau8e of 1 tB re~ection of thf! request. L. RUBBCIlIIIEII/PROVIOER REI.ATIONR1UP 1. The choice of a Profe88ional Provider ill solely the Sub8criber's. 2. The PlI'In does not furnish Covere~ Services but only makes payment for Covered Services received bv Sub8criber8. The Plan i8 not liable for any act or omission of any Profeuional Proltider. The Plan bas no responsibility for . I'rofenional Provider's fai lure or refusal to render Covered Ssrvi ee8 to a Sub8criber. 3. Tha ule or non-U8e of an ar11ective such .e Participating or Non-l'srticipatinQ in modi fying any Profeuional Prov1d.r 111 not a atltement as to the abi1it.~1 of the Profel.ional Provider. - 41 - M. ( N. AGENCY REl,ATIONSIIIPS The Group is the agent of the Subscribers, not the Plan. IDENTIFICATION CARDS The Plan will provide the Group with identification cards for delivery to Bubscribers upon receipt of written authorization by the Group. All associated costs shall be reimbursed by the Group. The Group may issue its own identi-ication carns if and only if the form and content of the card or cards is approved by the Plan. O. APPLICABLE LAli This Contract is entered into and is subject to the laws of the Commonwealth of Pennsylvania. P. SUBSCRIRER RIGHTB A subscriber shall have no rights or privileges except as specifically provided in this Contract. Q. NOTICE Any notice required under this Contract must be in writing. Notice given to the Group will be sent to the Group's address stated in the Group Application. Notice given to the Plan will be sent to the Plan's address stated in the Group Application. Notice given to a Subscriber will be sent to the Subscriber's address as it appears on the records of the Plan or in care of the Group. The Group, the Plan, or a Subscriber may, by written notice, indicate a new address for giving notice. R. COORDINATION OF BENEFITS All benefits provined provision, and will provision. 1. Definitions under this Contract are subject to this not be increased by virtue of this In addition to the Definitions of this Contract, the following definitions only apply to this provisionl a. "Plan" means any arrangement providing health care benafits or Covered Services throughl 11 group, blanket (f!xcept student accidentl or franchise insurance coveraqe, - 42 - ( b. '1 Blue CroAs, organi?aHon Blue Bhield, health maintenance and ol:her prepayment coverage, 31 cover.age under labor management trunteed plana, union welfarEl pI ana, emplover organhation plans, or emplovee benefit orqanhation plana, and 41 covElrage under any tax aupport:ed or government: program to the exten~ permitted bv law. who "Dependent" means, ~or IInv Plan, an" person qualifies as a Dependent under that Plan. c. "Allowable BenefitA" meana the charge ~or Covered Services. d. "Benefits Paid or Pavablp." means the amounts actuallv paid for Covered Services. ,. Effect on Benefits a. This provision shall applv in determl.ninq the bene~its of this Contract: if, for Covered ~e~vicea receivp.d, t.he Bum of the Renefita Pavable under this Contract and the Benefits PaVAble under other Plana would exceed thf! Allowable Renefita. b. Except an provided in item c. of this Section, the Benefita Payable under this Contract for Covered Services wi 11 be reduced so that the sum of the reduced benefits and the Renefita Pavable for Covered Service~ under other Plana does not. exceed t:hf! total of Allowahle Benefits. c. If, 11 the other Plan contains a provision coordinating its benefits with thoae Of this Cont:ra~t and its rUlf!R require the benefitR of this Contract to be determined firat, and ?I the rules set forth in item fl. o~ thh Section require the bene#ita of this Contract to be determ~ned first, then the bene~its o~ the other Plan will be ignored in determining the benefits under this Contract. d. If the other Plan does not includp. R Coordination of Benefits or Nonduplication provision, such Plan will he the primarv Plan. e. If the other Plan does include a Coordination o~ Benefits or Nonduplication provisionl - 43 - 11 The Plan cnvllr \ I1g t he patient othnr thlln as a Dependent will bo tho prlmarv Plan. 21 Where both PlllnB cOlier tho patient ftII a dependent chil d, the Plan cover! ng the patient aB a dllpendent child of a farent wholle data of birth, excluding year of h rth, occurs earlier in a calendar year shall hn the primarv Plan. But, if both parentR have the same birthday, the Plan which covered the parent longer will be the primary Plan. If t1l!' parents are sepllrated or divorced, the following will applYI ( al child as a custodv will The Plan which covers the Dependent of the parent with be the primary Plan. hI If the parAOt with custody has remarried, the Plan which covers the child as a Dependent of the stepparent with custody will determine its benefits before the Plan covering the child as a Dependent of the parent without custody. c) Where there is a court decree which establiBheR financial responsibility for the heal th care expenses of the dependent child, the Plan which covers the child as a Dependent of the parent with such financial r&Bponsibilitv will be the primary Plan 88 long aB the Plan of that parent haR actual knowledge of the court decree. ~h the event this Plan is coordinating with a Plan that useB the male/female rule regarding dependent children the tint paragraph of m:NERAL PROVISIONS, COORDINATION OF BENEFITS, Effects Of Benefits, 2. e. 21 defaults to the followingl Where both Plans cover the patient aB a dependent child, the Plan covering the patient aB a dependent child of a male will be the primary PlIIn, except that if the parentB are leparated or divorced, the following will applYI 31 Where the determination cannot be msde in accordance with o. 1) or 21 above, the Plan which h88 covered the patient for the longer period of time will he the primary Pllln, provided that, ( al the benefitB of a Plan covering the perBon aB an Eligihle PerBon other than a laid-off or retired Eliglhle PerBon or ae the - 44 - Dependent of such person shall be determined before the henefits of a Plan covering the person as a laid-off or retirE\d Eligible Person or as II Dependent of such personr and hI if either Plan dop.s not have a proviB ion regarding laid-off or retired P.ligible Persons, and, as a result, the benefits of each Plan are determtned after the other, then the provisions of 31 al above shall not apply. f. Services provided under any qovernmenta~ proQram for which any periodic pavment of rate is made bv the SUbscriber shall alwavs be the primarv Plan, except when prohihi ted bv law, or when the f'ubscriher haB elected Medicare secondarv. 3. Facility of Payment Whenever payments should have been made under t:his Contract in accordance with ~he provision, but the payments have been made under anv other Plan, this Plan has the right to pav to anv organization that has made such payment anv amount it determtnes to be warrant.ed to satisfv the intent of this proviRion. /\mounts so paid shall be deemed to be Ilene"its Paid under this Contract and to the e"tent of the plwments "or Covered services, the Plan shall be full.. dhcharged from liahilJ.ty under t.his Contract. 4. Right 0" Recoverv a. 14henever pa\lJ1lents have heen made by this Plan f'or Covered Services in excess of the maximum amount of payment necessary at that time to satis"v the intent of this provtsion, irrespective of to whom patd, this Plan shall have the right to recover the excess from among the following, liS the Plan shall determine I anv person to or for whom such pavrnents were made, any insurance company, or any other organization. b. The Subscriber, personallY and on behalf of' familv members shall, upon request, execute and deliver such document:s as mav he required and do whatever else is necessary to secure the Plan's rights to recover the exceBB pavmenta. Il. Blue Shield shllll not be required to determine the 8Kistence of anv Plan or amount 0" Renefits Payable under anv Plan except this Contract, and the pllyment of benefits under this Contract shall be affected bv the Benefits Payable under any and all othRr Plllns only to tho extent ( - 45 - that Blue Shield is furniahed with information relative to such other Plans bv the employer or Eligible Person or any other insurance company or organization or person. S. SUBROGATION 1. To the extent that benefits for Covered Services are provided or paid under this Contract, the Plan shall be subrogated and succeed to any rights of recovery of a Subscr iber for expensea Incurred against any person or organization except insurers on policies of health insurance issuf!d to and in the name of the Subscriber or where specifically prohibited by lllw. 2. The subscriber shall pay the Plan all amounts recovered by suit, aettlement, or otherwise from any third party or his insurer to the extent of the bene fits provided or paid under this Contract. J. The subscriber shall take such action, furnish such information and assistance, and execute ~uch papers as the Plan may require to facilitate enforcement of its rights, and shall take no action prejudicing the rights and interests of the Plan under this Contract. T. PARTICIPATING AND NON-PARTICIPATING PROFESBIONAL PROVIDER REIMBURSEMENT Bene fi t amount:s, as specH ied in the Schedule of Benet! ts, refer to Covered Services rendered by a Participating Professional Provider which are regularly included in such Professional provider's charges and are billed by and payable to such Professional Provider. When Covered Services are performed by a Non-Participating Professional Provider, the Plan reserVf!S the right to make payment to the SUbscriber. Any difference between the Non-Participating Professional Provider's charge and the Plan allowance shall be the personal responsibility of the Subscriber. U. SERVICE BENEFITS PROVISION Service Benefita apply to subscribers who utilize Participating Professional Providers. Participating PrOfessional Providers have agreed to accept the UCR Allowance as payment in full for Covered Services. Participating Professional Providers will make no additional charge to Service Benefit Subscribers for Covered Services except in the case of certain Deductibles or amounts exceeding Maximums referred to in this Contract. Such Deductiblea and/or Maximum amounts must be paid to the Participating Professional Provider by the Subscriber within 60 days of the date in which Blue Shield finalizes such services. - 46 - ( ( aECTTON FA - FtNANCTAT, 1\I1IIANOEMr.NTS 1",;11 . ;' /' 1. Term 0" Octohpr period 1 Aarepl1\f!nt. The e "fectiVF~ date of cnverage shall he " 19~B. The termina~inn dlltp 'en~ 0" initial nnntr~nt shall bp De~f!mher 31, 19R9. ? , . , Payman~ Procedure. ~he Gro"p Ahllll makp the follnwlnq pllumAnts to the Planl A. Efff!f'tive with thf'! flrR4: wl'el\ of coveraqp. aNl elll'h wAek t.harpa fter I thp Group wi 11 make wppkl'" pll"MentR tn 4:hp "lan. The wpekIv pavment wi" hf! thp. A\\Il1 o~ all "la!.m<\ paic'l aA (leterminen b" thp Plan ~"rinq t:he prer:edinq wP'plr pl"A an a~minIAtr/lti"p fee. ~hf! Group will 11\/I~P weeklv pavmpntA to the Pl/ln uAinq an electron if' ~,ire trans "er or I1p.pos it payment I tranRfar n" funds meC1l/1niRm within '4 hours 0" requPflt of the Plan. an interest chargp. will be aflsessen on anv portion 0" thA invoiren amount that iR not received within the designated 24-hour period. Al' leaal holidaYA in Pennsylvania, ~lInk holidllYA and /lnv othp.r hn1idll" contrantuall" aoreed to bv the Plan anc'l the Group shall be exclu~ed from the designaten '4-hour period. The inteTl'!st rllte wUl bp. the 90-(lav Treasurv Bill rate (aR issued the 1st week of ellch monthl f'US one pprcent. f:uch interest charqe shall not be cred~ten to the Group llR prp.mium payment:. R. The administrative fee will bf! calculated on the basis of a mutuallv agreed upon rate per line-item cl/lim paid hy the Plan on behalf of the Group's subscrihers. Line-item claims paid will be detprmined by the Pllln as part of itA normal, routine claimR processing system activities and will reflect line-item claims pror:esset'l and paid by the Plan on beha 1 f of the Group' A subscribers "or the period billed. The line-itpm claim rate is subject to state regulatory dirp.ctives imposed on the Plan. Line-item nll1ims are based on defined procedure cndeR taken from the uniform noding svstAm employed by the Plan across its entire book of business. The uniform coding sYBtem consists of procedure codes and associated nomenclat"re whi~h pmanates from three different sourceSI (1) The Physician's Current Procedure Terminolonv for rsport! ng medi cal services and procedures copyr ight ed bv the American Mediral l\ssocilltion, PI The Health Care Financing Administration defined pronedures, and (3) Local codes aSRigned by the Plan to dOQcribe oervices and supplies not included in the other tWlJ sources. The Group Bhall have access to 1111 defined procedure 1'0c1es employed bv the Plan Ilnd shall rpcrd ve notice through thl'! PlIln I B - 48 - ( c. ( ( procedure Tl'rminC'logy Manual (pnll, as amended from time to time, ant! the Policy l1e"ie'" and Np.,,'~ (PUNl of any changes to de~ined procedure codes employed by the Plan. Tho plan a9r!'cs not to !'xpand Dr change prC'cedure codes in a way that is unicue to the Group. Any substantial inr:roase or decreasp in t.he number of procedure cotles ahal1, upon thirty (30) days written notice, be considered cause by ci ther pflrty to re-open line-i tern c1/1im rate negotiations. If the parties are unahle to reach agr"ement on a ne'" line-it!'m claim rate, then the Group may termbete this Contract by g~.ving writt!"!n nol:ir.e to the Plan at least 60 days in advance. For purposes o( the initial contract periOd, Octoher 1, 19BB, through December 31, 19B9, the parties aqree that the maximum line-item claim rate is two dollars and fifty-nine cents (f2. 59) . This mad mum line-item claim rate will be applied retroactiyelv to October 1, 19BB, and will be the bads for retroactive settlement of administrative (ees due tile Plan from the Group for i:he periorl October 1, 198R, thrnugh the date Of conversion to the line-item claim rate mllchanism. The settlement will takfll place on or hcfore January ~1, 1~q,!, ant'! i:he r.roup shall remi t tl1P amoul't tlue the Plan ".ithin ten days 0' rer:eipt of a final accountinc from the Ulan sub~ect to the late pfllnalty set forth in Paranraph :>1\ ahove. Such aettlpment ,,'i 11 t,/lk!' into acccmn': the adminjfltratJvf' feeR paid hy t.he Group at the aqreer' upon inted.m ral-I' of 'i.'\ 01 c1ail'\R pait'! ,)" the Plan on hel1a).f Of the Group'R Suh.crihers for the pedorl Octor,er 1, l!lRR, throucl1 tl1P date Of conversion to the line-itf'm claim rate mer.haniRm. D. tl'fecti"" .'anuar" ',,1gB'!, ant'! tl1rou911 .'une 30, 19RQ, the Group wil\ make monthlY payments to thp Plan to f'Rta~'ill~ a depoBit Of func's lhel'eineft.er "Depo~~t"l to he helr' Iw the Plan. 1oI0nthlv paymentll shall he in m\nimum inste'.lmentfl Of one million dollars (q ,000,000\ ann ,,'1.11 total elf!ve'l million dollarfl (ql,OOo,onOl bv June 30, 1989, for purp~ses of the inil:ial conl:ract period, Octo~er 1, 1 Q BB, through Decerr.ber ~ 1, l!l B!l. For eact. anI' million dollarfl (Sl,COC,OOOl depositer' b" the Group with the Plan, the line-Herr, claim rate of p.59 will be reducet'! l'IV 6.3 centB, roundec to the nearest cent, until a lineO-item claim rate of O'1e dollar and ninetv cents (Sl.!lOI is .chieve~. The Plan shall retain any and all rroceeds derived from the investment o~ the deposit of funds. The amount cf the Deposit as well 8S the ratio of cents per one million dollars of PepoEit are sub~er.t to change at the be9inn1ng of each subsequent contract period. Upon tenninatinn of the Contract, the Plan shall return ell dollars deposited ,,'ith the Plan to the' Group, but shall retain all interest or amounts earneft there~n without obligation to credit any portion thereof to the Group. - 49 - ( The ~E'posit inRtallments will bp. made by the Group anc'l deposited with the Plan by the laat Friday of each month. Funds will be deposit.ed with the Plan uflina electronic wire transFer or depoRit payment/transfer of func'ls mechanisms. The Group sha '.1 noti f" the Plan of the amount of such pavment to be neposited with the Plan ~4-houra in advance to enahle the Plan to ma~e appropriate arrangements for receipt ani' accounting pnrposes. E. Any withdrawal from the Dpposlt aqreec'l to hy thf! partiea "urinq thp initia~ contract perioc'l or subsequent contract pP.rtoc'ls will automatir'a'l" rPflul t in an increaRe in t:he linf!-item claim rate then \n effect. The line-item c'ai.m rate will bp ~ncreasec'l baseo on a rat:io OF 6.3 cf!nts per nnA mil' ion c'lollarfl (~"OOO,OOO' withi'rawn, roundpc'l to the nearest cent, ourlng the initial contract: perloc'l, or the correspondino raHo In effpct dudng subsequent contract periods, until the line-Item claim rate OF two do'lars and &iftv-nine cents I~~ .59\ nurinq t.he initl.al contract pp.riod, or the maximum Une-i.tem claim rat:e in effect during suhsequent cont:ract periods is achlevf!~. No interest earnp.n or accrup.d on the Depm\! t sha'l be considere~ aa available For withdrawal ani' shall be the SO'.A snc'l exclusive propp.rt:v OF the Plan immediate'v upon beinq parned or Bccruec'l. F. If the Group for reasons hevond its cont:rnl cannot wire tranRfer the weeklY payment:R required unc'ler this contra~t, or anv renewal thereof, within ~4 hours OF request OF the P'.an, the Grnup shall notify the Plan immAdiatE'ly setting forth with specificity the reaRons for the nonpayment. For the 96 hnurs immeC'iatelv proceeding the expiration of the 24 hour period followinq request for pa'~ent, the Plan may, in its sole discretion, suspenn the processing ann payment of all claims made on behalf of the Group's Rubscrihers. Within the 96 hours immediately proceec'ling the expiration of the 24 hour period following request for pavmpnt, either the Group shall pav the Plan any and all amCluntfl due hereunder, or unner anY renewals hereof, toaether with all interest due under Paragraph 2A ahove, or, the Group may authorize the Plan to make withdrawals from the Oeposit as set forth in Paragraph 2E abovp together with any interest due. l. If the Group does not make any and all payments due hsreunder within the 96 hour period or if the Group authorizes withnrawal of the Deposit and the Deposit does not contain sufficient func'ls to pay all amounts ,ue hereunder, or any renewal hereof, then t.his Contract, or any renewal hereof, shall automatically terminate afl of - 50 - ( the first calendar day following the last d/lv for which payment was recf!ived by the Plan from the Group. If such termination occurs, the proviRions set forth in Paragraphs 4C and 40 of this Bection shall apply. 3 . Annual Renewal. A. The financial arranqemfmts as set forth in this Section Ilha 11 appl v to thl"! ini tie J. contract perlor'!, October 1, 1988 tl1rough Decembp.r 31, 19RQ, and shall be subject to mutuall" aorel'r'! upon chanqF'R at the bE'oinnino Of e/lch subsequent. contract pertod. '- ~. The line-item cl/lim rate for thF' initial cont.ract perio~, October 1., 19A A through Decf!mher 31, 19 ell wi E be su\Jjed to an automat ic ad jUI't.mE'nt efff!f'tive J anuar" 1, 1990. The automatic ad'uFtment will t.ake e"ect if the Plan an~ the Group arf! un/lble to aQree on a ll.ne-itf!m clllil'1 rate (or t.he contract. perl o~ .TanUllr" 1, 1 Q'lO, tl1rough Ilecember 31, 19'11). The automatic an;ustment in t:I1e 11M-item c1ail'1 rate w~". be m/lne by the Plan an~ incorporated (or purpnsf!s of wee~lv \Jilling, E"fl'ctivf! ~anuarv \, 19QO, anr'l will he bllsen on one ha1( 0' tne annullli~E'd rate for tne most rE'cent. fnur quarters o( data as publiBheo in t:he "All SFrvicf! _ Consumer price Indf!x" issued hv the l1urf!au of" Labor StatlsticR. If thE' parties are unable or unwillinq t.o lIoree upon financta'. terms for the contract perin~ ,'anuarv 1, 1 llQO, t.hrough Df!f'ember 31, 19110, then eit.her part:v ma" t.erminat:e this Contract bv qivino written noHf'p. to the other party at lellRt: 60 nays in advance. r.. If the part.ies are unable or unwlllinq to IIqreE' upon financial t:erl'1R for thf! contract: perio~,'anuarv 1, 19Q1, throuqn Decp.mnf!r 31, 1991, on or bp'ore Novem\Jf!r 1, lQ'ln, thh Contract automaticall" terr1linateR on De...p.mber 3l, 19110. D. For anv subsequpnt cont:ract: periodA, if tne pllrt.iflR IIrp. unable or un~li lling to agree upon fl nandal termR siKtv (601 davs prior to t.nl' end 0' the cont:rll"'t. per10d t.hen in effect, this Contrllct automat.ica'l" terminates at the enCl of the cont.ract perino then in p.ffect. 4. Contract Termlnatinnl ( A. Either the Group or t:he Plan may cancel thin Contract on any contract annivernarv which shall be January 1 Of the vear in question by gi v ing wri Hen notice to the other party at least sixty (60) days in advance. If anv paymentn to the Plan, aR specified in this Section, are not made in fu 11 when due, for situations other than thoBe covered by Paragraph 21", thl> Contract shall he conRidered terminated immer'!iatelv. B. - 51 - AMENDMENT ..1'Q_.E!ASIC ..MEDICALL6\ffiOlCAL ..CQNTRACI ( This Amendment between Pennsylvania Blue Shield (the "Plan) and the Pennsylvania Employees Benefit Trust Fund (the "Group") effective January 1, 1991, amends Section FA - Financial Arrangements of the Basic Medical/Surgical Contract between the parties executed October l, 1988. SECTION. fA_~..J".lNANCIAL._AHRlINGEMENTS 1. TeJ:ffiofJ\9I.eement. The effective date of coverage shall be January 1, 1991. The termination date (end of contract period) shall be December 31, 1992. 2. PllYJIlCnt__PrQCe.dur.ea. The Group shall make the followinlJ payments to the Plan: A. Effective with the first week of coverage and each week thereafter, the Group will make weekly payments to the Plan. The weekly payment will be the sum of all claims paid DB determined by the Plan during the precedinlJ week RluJi an administrative fee. The administrative fee will be calculated on the followinlJ basis. For calendar year 1991, there will be a Base Administrative Fee equal to the Actual 1990 Retention increased by an inflation factor of 5.75\. (The Actual 1990 Retention consists of retention charges billed to the Group plus the interest income earned on Deposited Funds held by the Plan for the 1990 calendar year.) This 1991 Base Administrative Fee will be paid to the Plan by tho Group in 52 equal weekly payments in calendar year 1991. The Group will make weekly payments to the Plan using an electronic wire tranafer or deposit payment/transfsr of funds mechanism within 24 hours of request of the Plan. An interest charge will be assessed on any portion of the invoiced amount that is not received within the deaignated 24-hour period. All legal holidays in Pennsylvania, Bank holidays and any other holiday contractually agreed to by the Plan and the Group shall be excluded from the designated 24-hour period. The interest rate will be the 90-day Treasury Bill rate (as issued the 1st week of oach month) plus one percent. Such interest charge shall not be credited to the Group as weekly payment. B. Any use of line-item claims will be as determined by the Plan as part of its normal, routine claims processing system activities and will reflect line-item claims processed and paid by the Plan on behalf of the Group's Subscribers for the period billed as reflected in Uniform raid Claims Data provided to the Group. Line-item claimR are based on defined procedure codes taken from the uniform codillg system employed by the Plan across its entire book of business. The uniform coding system consists of procedure codes and associated nomenclature which emanates from three different sources: (1) The Physician's Current I'rocedu res copy rl ghted by the Ame rican Med,1cal ABsocialion, (2) The Health Care Finandn'il Administration defined procedureB, and (3) Local codeB aBBi'ilned by the Plan to deBcrlbe BerviceB and supplies not Included in the other lwo sourceB. The Group shall have acceBS to all defined procedure codes employed by the Plan and shall receive noUce lhrough the Plan's Procedure Terminology Manual (PTM) , as amended from time to time, and the Policy Review and News (PRN) of any changes to defined procedure codeB employed by the Plan. The Plan agrees not to expand or change procedure codes In a way that iB unique to the Group. C. At the end of calendar year 1991 a Bettlement will be calculated to adjuBt the 1991 Bose AdmlniBtrative Fee for chanllell (increaBe or decrease) in the number of line-item claims proceBsed and paid In calendar year 1991 verSUB calendar year 1990. The percentage change in line-items will be multiplied by 0.41 to develop a Settlement Factor. (The 41\ factor represenls the Plan'B ClaimB Processing cost as a percent of total cost). The 1991 Base Administrative Fee will be multiplied by the Settlement Factor to develop the Bettlement payment (or cradl t) due inunediately following the close of calendal year 1991. For calendar year 1991 only, if the Battlement reaults in a payment due to the Plan, such payment will be waived to the extent that it oxceeds the Electronic Media ClaimB credit payment Bet forth below. The full amount of the Bettlement payment 1'1111 be added lo the 1991 Base AdminiBtrative Fee to develop tha Base Admlnlatrative Fee for calendar year 1992. For subsequent calendar years, if the Bettlement reBults in payment due the Plan, then the Group Bhall remit the amount due the Plan wilhln 10 days of receipt of written notice from the Plan. If the 1991 Baltlement reBults in a credit due to the Oroup, the Plan will refund Buch amount, and the 1991 BaBe Administrative Fee will be reduced by the settlement amount to develop the BaBe AdminiBtrative Fee for calendar yeer 1992. The 1992 Base AdmlnlBtratlve Fee 1'1111 be the 1991 Base Administrative Fee adjuated for Bettlement Bnd increaBed by an inflation faclor of 5.75\. For BubBequent calendar years, ths BaBe Adminlalratlve Fee will be the ActUBl Retention billed to the GIOUp fOI lha Immediately preceding calendar year increaBcd by an Inflation factor of 5.75\. At the end of calendar yoal 1992 and [01 subsequent calendar years, settlement will be mAde 06 described for calendar year 1991. For cRlendar yoar 19'11 All(' 1992 nnly, A ([\xed) settlement credll will be applied [ur Electlunic Media Claims (EMC) as followlI. The 1991 and 1992 aettlements will Include an EMC credit for $29,100.00 and $71,700.00 rCllpeclively. For calendar year 1991, the $29,100.00 credit will be applied to reduce Bny settlement paymcnta due the I'lan. -2- Attachment I, which ia attached hereto and incorporated as a material part of this Contract, provides an exampl~, (using estimated nllmbers), of the described formula for the derivation of Administrative Fees and subsequent settlements. D. If the Group for reasons beyond its control cannot wire transfer the weekly payments required under this Contract, or any renewal thereof, within 24 hours of request of the Plan, the Group shall notify the Plan immediately. For the 96 hours subsequent to the expiration of the 24 hour period fOllowing request for payment, the Plan may, in its sols discretion, suspend the processing and payment of all claims made on behalf of the Group's Subscribers. Within the 96 hours subsequent to the expiration of the 24 hour period following request for payment, either the Group shall pay the Plan any and all amounts due hereunder, or under any renewals hereof, together with all interest due under Paragraph 2A above. If the Group does not make any and all payments due hereunder within the 96 hour period then this Contract, or any renewal hereof, shall automatically terminate as of the first calendar day following the last day for which payment was received by the Plan from the Group. If such termination occurs, the provisions set forth in Paragraphs 4C and 40 of this Section shall apply. 3. Annual R~HAl. A. The financial arrangements as set forth in this Section shall apply to the contract period, January l, 1991 through December 31, 1992. Thereafter, the Basic Medical/Surgical Contract, inclUding the Financial Arrangements Section as set forth herein, shall automatically renew year-to-year, unless either party notifies the other, in writing no later than July 1 of the contract year in effect, of its intention to re-negotiate the financial arrangements section. B. If the parties are unable or unwilling to agree upon financial terms for the contract period January 1, 1993, through December 31, 1993, on or before November 1, 1992, this Contract automatically terminates on December 31, 1992. C. For any subsequent contract periods, if the parties are unable or unwilling to agree upon financial terms sixty (60) days prior to the end of the contract period then in effect, this Contract automatically terminates at the end of the contrsct period then in effect. 4. Cllli.t..Uc.L..l'iumln~ti.Qn. A. Either the Group or the Plan may cancel this Contract on any contract anniversalY which ahsll be January 1 of the year in question by giving written notice to the other party at least sixty (60) days in advance. -3- AMENDMl::NL1'Q__UI161C._l'IED 1 CAL/.6UU01CAldl!JREEMENl' Pennaylvani~ Blue Shield (the "Plan") and the Pennayl~ania Employee Benefit Truat Fund (the "Group") hereby agree to waive for 30 daya the following portion of Section FA - Financial Arrangomonta, Section 20 of the Amendment to Baaic Medical/Surgical Contract dated January 1, 1991 aa follows. "If the Group does not make any and all payments due hereunder within the 96 hour period, then this Contract, or any renewal hereof, ahall automatically terminate as of the first calendar day following the last day for which payment was received by the Plan (rom the Group. If such termination occurs, the pruvisiona set forth in Paragraphs 4C and 40 of this Section ahall apply." This Amendment ia effective beginning August 1, 1991 and in no event will it continue beyond September 1, 1991 and supersedea the Amendment effective June 6, 1991. The Plan may extend the period of waiver of the above provision in increments of 7 days. In the event the Plan does not extend the period of waiver beyond 30 days and the Group has not made any and all payments due hereunder, then this Contract, or any renewal hereof, shall automatically terminate as of the first calendar day following the last day for which payment waa received by the Plan from the Group. If such termination occurs, the provialons set forth in Paragraphs 4C and 40 of this Section shall apply. ( The Plan may, at ita sole discretion, suspend the processing and payment of all claims made on behalf of the Group's aubscribers. Such procedures will be discussed with the Group prior to implementation. Nothing contained in this proviaion is deemed to be a waiver by the Plan of ita right to receive full payment from the Group purauant to Poragraph 2A of Section FA - Finonciol Arrongements. Thia waiver is terminated at the expirotion of the thirty day period or any extenaion thereof gronted by the Plan, or upon full payment by the Group. P~NNGY1YANIA-EM~OYEE5-DENEf~I-1nUST FUND ~. Iy fJ:J?i-- IJ ' , ' /. ~(' ( . /", . / i Atteat: - (. fl(L~_~~,_~'-_-'l Secretory <. l'ENNfiY1~..J3LUE BIilELD By: AL1. 1Ut.~ !-- Terrence E. Bowling, Vice P Privote Business Operali /--.., <2 ':& ,,- J./ Atleat: 9 . . ... --- -t--~--- .!L~. --. ...- Roaolie E. Bowers, Office of General Counael and Corporate Secre~ary SUN 24 '92 15149 FROM PA-EMPL-BENEFITS . PAGE,I2l12l3 \ AM1rn0lWl.I...10 _BASIC_~llRa~lW:QHlRAC1: This Amendment betwoon Penlloylvsnia Blue Shield (the "Plan") and the Pennsylvania Employees Benefit Trult Fund (the "Group.) effeotive July 1, 1992, amendB the Basic Medlcel/SurQical Contract between the partiel executed October 1, 1988, a. emended, (the "Contuct") . 1. SE.C.WH_SE__,,-6clledule of Eligibilitll of the Contuot 1I amended II followSI SECTION BE - SCHEDULE or ELIGIBILITY A. aUBSIDIARY OR AFFILIAT~D UNITS or THE GijOUP Effective July 1, 1992, the subaidiary or affiliated unit. included un~er thil Contract are group number., 900000000 Instructional - Tenured Bargaining Unit DC 902000000 Pennsylvania Liquor Control Board Clerk. 903000000 Management Benefit Group 904000000 American rederation of State, County end Municipal Employ... 905000000 Pennsylvania Nurses AIsociation 907000000 Independent Association Of Pennlylvanie Liquor Control Board Employel. 908000000 Correotion Officers and Psychiatric Security Aidee 909000000 United Plent GUlrd Worker. of Amlrice (Bargeining Unit) 910000000 pennsylvanie Social Services Union/Pennsylvenie Employment ServicIs Employee 911000000 Soolal Bnd RehBbilitetion service Unit, Firet Level Supervisors 912000000 PlnnlylvBni. Asaociation of Stete Mentel HOBpital Physiclan. ( 913000000 Educational and culturel Barg8ining Unit 914000000 Education81 and Cultural Unit, First Llvll supervi80rn 915000000 Liquor Law Enforcemont - Rank an~ File 916000000 Liquor Law Enforcemont Officer8 917000000 Instructional Non-Tenured Unit 918000000 Adult Correction Education 919006000 State Policl Annuitantl 919009000 Bllte police (Retireea after 7/1/83) 919012000 Retire~ state Police (Retired l/l/86) 919013000 Retired State Polic. (Retired 7/1/8e) 919014000 Retired stete Police (Retired 7/1/88) 920000000 Worker. Compenuation Retiree, 921000000 In~ependent Agoncies 923000000 PUC Bar Associetion 925000000 Capitol Police 926000000 pennsylv8nie State police Cadet. 927000000 Penn8ylvani8 Housing Finence Agenay 931000000 Plrk Ranger. 932000000 PEBTF Employee. 988888000 Hlaring Only Covlrage under this Contract ,h811 terminate effective June 30, 1992, for all other per80ne and dependent' in the lubeidiarr or 8ffiliated units identified in the Schedule of Eligibility n the Basic Medical/Surgioal Contrect, effective October 1, 1988, .. emended. The subSidiary or affilieted unite, inclu~ing group numbere, m8Y be modified from time-to-time by the mutual agreement of the Oroup and Plln. ( B. .EFFECrlYll~1 3. For ~eletionl of Eligible Perlons and Dependents effectivI July 1, 19921 a. Effective July 1, 1992, the Plan shall clase proc8sBin~ and paying Medicare suprlemunlal aenetit (65 special) claims. The partieB agree that all Medicare supplemental Benefit (65 special) claimB that are not pai~ Bnd/or rejected by the Plan as of June 30, 1992, regardless of dete of service, will be forwarded by the Plan to the Group for processing for I period of 60 days, ending Augult 30, 1992. Effective Augult 31, 1992, th. plen .hllll ceue forwarding Medicare Supplementll aenefit claiml to the Group and ShBll start rejecting all Medicare Supplemental Benefit (65 Special) clBims, rsgardless of date of service. Effective July 1, 1992, the Plan Ihall have no liabilit{ whatsoever to process and pay any MedicBre supplementlll Benef t (65 Special) claiml, regardless of date of service. The Plan Ihell submit an invoice to the Oroup for all cllims pai~ by the Plan for which it hili not been reimbursed, plus the edminiltretlve te.. applicable to auch cleiml. The Group Ihlll remit the amount dua the Plan in accordBnce with the Contract. b. It is agreed that at least thirty daYI prior to the date when the Group will begin to proceBB and pay Medicare Supplemental Benefit (65 SpeciBl) claimB, but in no evant lBter than June 1 1992, the Group will notify thol. perlonl and dependent a who will be effected by this chan;e. The Group alBo a~reell (1) to confirm this to the Plan; (2) to provide I copy ot the notlce to the Plln 1n Idvance of itl diltributionl and (3) to certify to tha Plan that the Group has removed the Plan'l 6ervice Mark from the Identification Carl'll. 2. SlCl'lOltJI.aL-",-JJenllul provhi.lWJl is Bmended to add the following new pllrBgraph WI SECTION GP - GENERAL PftOVlSIONS w. INDEMNlllCA'llQB The Group and the Group's .gentB hereby agree to defend, indemnify and hold harmlele the Plan, its officers, directorl, .nl'l employees, from an~ sgainst any claim made or Bctton inetituted ,vainlt the Plen by any provider of Bervice or eligible person or dependent which BrOBe out of or WBI related to the transfer contemplated under this Amendment. ( AGREEMENT BETWEEN PENNSYLVANIA BLUE SHIELD ( AND PENNSYLVANIA EMPLOYEE BENEFIT TRUST FUND This Agreement is entered into this ____ day of , 1992 by and between Pennsylvania Blue Shield (hereinafter "Plan") and the Pennsylvania Employees Benefit Trust Fund (hereinafter "Group"). l. The Plan has a Contract with Group to provide Bssic Medical/Surgical Coverage to certain of Group's members and their dependents, which Contract was effective on October 1, 1988, as amended (hereinafter "Contract"). , 2. Coverage under the Contract terminated July 1, 1992 for state System of Higher Education Annuitants and their dependents. 3. The parties agree that all Medical/Surgical benefit claims for State System of Higher Education Annuitants and their dependents (New Group Number 919090000) which have been incurred prior to July 1, 1992 (hereinafter "claims"), will be processed and paid by the PIBn in accordance with the Contract. ( 4. Effective July 1, 1993, the Plan shall cease processing and paying claims and shall start rejecting claims, regardless of date-of-service. 5. Effective July 1, 1993, the Plan shall have no liability whatsoever to process snd pay sny claim, regardless of date-of-service. The Plan shall submit an invoice to the Group for all claims psid by the Plsn for which it has not been reimburBed, plus the administrative fees spplicable to such claimB. The Group shall remit the amount to the PIBn in accordance with the Contract. 6. The Group and the Group's agents hereby sgree to defend, indemnify, and hold harmless the Plan, its officers, directors, and employees, from and against any claim made or action instituted sgainst the Plan by any provider of service or eligible person or dependent which relates to claims for services incurred after July 1, 1992, or claims for services incurred prior to July I, 1992 thBt are not paid or rejected by the Plan a& of June 30, 1993. 7. All the terms and conditions of the Contract including Section FA, Financial Arrangements, as amended are hereby incorporated herein and made a material part of this Agreement. In the event that there is a conflict between this Agreement and the terms of the Contract, this Agreement shall control. ( 909000362 - United Plant Gua~d Workers of America 909000363 - United Plant Guard Workers of America 909000364 - United Plant Guard Workers of America 910000000 - Social Rehab Services (Confidentials Only) 910000362 - Social Rehab Servicee (Confidentials Only) 910000363 - Social Rehab Services (Confidentials Only) 910000364 - Social Rehab Services (Confidentials Only) 911000000 - Social Rehab Service Unit 911000362 - Social Rehab Service Unit 911000363 - Social Rehab Service Unit 911000364 - Social Rehab Service Unit 912000000 - Pennsylvania Association State 912000362 - Pennsylvania Association State 912000363 - Penneylvania Association State 912000364 - Pennsylvania Association State Mental 913000000 - Educational and cultural 913000362 - Educational and Cultural 913000363 - Educational and Cultural 913000364 - Educational and Cultural 914000000 - Educational and Cultural First Level 914000362 - Educational and Cultural First Level 914000363 - Educational and Cultural First Level 914000364 - Educational and Cultural First Level 915000000 - Liquor Law Enforcement Rank and File 915000362 - Liquor Law Enforcement Rank and File 915000363 - Liquor Law Enforcement Rank and File 915000364 - Liquor Law Enforcement Rank and File 916000000 - Liquor Law Enforcement Officers 916000362 - Liquor Law Enforc~ment Officers 916000363 - Liquor Law Enforcement Officers 916000364 - Liquor Law Enforcement Officers 917000000 - Instructional Non-Tenured 917000362 - Instructional Non-Tenured 917000363 - Instructional Non-Tenured ( GROUP NUMBER Mental Mental Mental ( Physicians Physicians Physicians Physicians supervisory Supervisory Supervisory supervisory VIRIfIOATION I, a80r98 A. Welsh, verify and statel 1. I am the Deputy General Counsel of Pennsylvania Blue Shield, Defendant in this proceeding, and I am empowered and appointsd by Pennsylvania Blue Shield to verify pleadings and other papers in actions and proceedings brought by or against the corporation. 2. I have read the foregoing answer and know the contents thereof; and the contents are true to my knowledge, except as to the matters alleged therein to be on information and belief and, as to those matters, I believs them to be true. 3. The sources of my information and grounds for my belief arel (a) information conveyed to me by other persons in the employ of Penneylvania Blue Shield having knowledge of those matters; and/or (b) information gathered by the corporation's counsel of record in connection with the preparation of the foregoing answer. To the extent that the content of the foregoing document ia based on knowledge of counselor of other persons within the corporation, I have relied upon those sources in making this verification. 4. 1 hereby acknowledge that the facts set forth in the foregoing answer are made subject to the penalties of 18 Pa. C.B. S4904, relating to uneworn falsification to authorities. l>ate 1_'/;'; .2/2'1 (), Ii rJ <1 ,'it/V GEOR~EI)S I " I Ii iJrflCr Of 11ii ""TI/OI/';TAIi~ OUMbOIl.AND Crl'~Tt rO/liS rt \"'~!4 '" AUQ 8 1/ 00 AN '9~ . , J. -> ~.~ - ~-"",_..,...,.._..."-" --...-~~- ft.." . .;....<.-.<'n'k,..,.,;;.-~. ~".":,.""...,.-","""",=,.""~,,, , '.A~'-1""-'.' . . , ~ " .. .. " . , -_II, , :-;tr_'~1r'~?-i .f 4. Plaintiff had been an insured under said Ulue cross/Ulue Shield plan for a number of years. 5. Defendant Uluo Hhield contracted with Plaintiff, under Contract No. 201-4~-31~~, to provide health insurance. 6. on or about February 21), 1<)<)3, Plaintiff entered Glenbeigh lIealth Hources, 31U2 E. 130th Avenue, 'I'nmpa, Florida 33613, with a primary diaqnosls of major depression, lecurrent, severe and a secondary dlaqnosls of eating disorder. 7. Plaintift remained In-patient at Glenbsigh lIealth Sources from February 25, IY<)3, to March 24, 1993. B. [)urinq this In-patillnt hospitalization, Plaintiff was treated by psychiatrist Eli Kolp, M.D., for major depression and eating disorder. 9. At all tlmos pertinent hereto, Plaintiff wae in full compliance with nIl tel"me and conditions of coverage required by the policy referred to above, and all premiums had been paid as they became due. 10. At all tImes pertinent hereto, the condition which required Plaintiff's In-patient hospitalization and psychiatric treatment by Ur. Kol p wore melllt:" 11 y noceallary Ilnd covered pursuant to Plllintltt's policy. 11. Plalnti II's provlllerfl!Jlubscrlbers, Olenheiqh /lualth Sources and Ell Kaip, M.D., submitted health insurance claim forms seeking payment. 12. ~ayment in full was made to Olenbeigh Health Souroes and the doctor who treated plaintiff medically during that hospitalization. 13. Defendant, Pennsylvania Ulue shield, has refused to pay for the services provided by Eli Kolp, M.D., during that in-patient hospitalization, despite the fact that Dr. Kolp's treatment and therapy is explicitly covered under Plaintiff's policy. COUNT I DAVID BBMAliBKI v. PENNSYLVANIA 8LUE SlIrELD - BREACII OF CONTRACT 14. Plaintiff hereby incorporates Paragraphs I through 13 as though fully set forth at length herein. 15. Pennsylvania Illue shield contracted with Plaintiff to provide health insurance coverage under the Pennsylvania Employees Benefit 'l'rust Fund, Group No. 1"1'1'-361/ Identification No. PTF-201- 46-3166. 16. In consideration tor said health insurance, premiums were paid pursuant to said contract to Defendant, Pennsylvania Blue Shield. 17. Plaintiff at all times complied with all conditions outlined in said contract, and the medical treatment rendered by Dr. Kolp was medically necessary, and explicitly covered under the insurance contract. 21. After submission of the above-mentioned claim by Dr. Kolp, Plaintiff contacted Pennsylvania Blue Shield and attempted to find out the status of said claim. 22. Defendant, Pennsylvania Blue Shield, failed to provide any information concerning the status of the claim and whether or not payment was to be forwarded to Dr. Kolp. 23. Throughout this time period, Plaintiff was receiving correspondence from Dr. Kolp, inclUding threats to send this matter to a collection agency. 24. This matter was submitted to Pennsylvania Blue Shield a total of four (4) times for review. 25. At various times, Plaintiff received vague and misleading information from Defendant, Pennsylvania Blue Shield, as to the status of his claim. 26. Plaintiff was advised by Pennsylvania Blue Shield on one occasion that they did not have sufficient information to make a decision concerning whether or not coverage would be provided. 27. On another occasion, Plaintiff was advised by Pennsylvania Blue Shield that the matter was still under investigation. 28. Plaintiff reasonably relled entirely on Pennsylvania IIlue Shield's assurance that. the matter was being thoroughly investigated as to the nature and extent of benet i to whit:h Were duo to him under the policy. 29. Defendant, Pennsylvania Dlue Shield, was fully aware of Plaintiff's reasonable reliance upon their advice and his lack of independent representation. 30. At all times material hereto and by reason of the policy, Defendant, Pennsylvania Blue Shield, was charged with a duty of good faith and fair dealing in respect to Ulue Shield's determination of entitlement and payment of Plaintiff's benefits under the policy. 31. 'I'his duty included, intiu: oili, the obligation on the part of the Defendant to pay 011 benefits, or to advise Plaintiff as to any and all benefits to which Plaintiff reasonably appeared to be entitled under the policy. 32. At the time of submission of the claim by Dr. Kolp, Defendant, Pennsylvania Ulue Shield, did not provide Plaintiff the coverage to which he was entitled pursuant to the policy, as they declined to pay for treatment rendered by Dr. Kolp. 33. Thereafter, due to Defendant Pennsylvania Blue Shield's failure to provide coverage pursuant to the policy, Plaintiff was forced to file a Complaint in District Court against Pennsylvania Blue Shield. 34. DefendDnt tailed to respond to sDid Complaint in District Court, resulting in detDult judgment being entered in favor of David Semanski in the amount of $2,326.50. 35. Thereafter, Defendant, Pennsylvania Ulue Shield, continued to refuse to provide coverage required by the policy, filed an appeal from the jUdgment of the district court, thereby foroing Plaintiff to hire an attorney to represent his interests. 36. Through counsol, Defendant, Pennsylvania Blue Shield, still continues to refuse to provide the coverage required by the policy, which specifically covers the treatment rendered by Dr. Kolp. 37. Defendant, Pennsylvania Blue Shield, has breached its obligations to Plaintiff under the policy and the corresponding fiduciary duty and duties of good faith and fair dealing in that Defendant, Pennsylvania Blue Shield, failed to adequately investigate Plaintiff's claim prior to denying said claim. 38. Further, Defendant has failed to payor offer to pay to Plaintiff the benefits explicitly and clearly provided under the policy. 39. Had Oefendant properly provided coverage pursuant to the policy, Plaintiff would not have received threatening letters from Dr. Kolp's office, threatening collection action. Further, because of Plaintiff's reliance on the clear language contained in the policy, Plaintiff has incurred a debt of $2,265.UU, plus interest, based on his reliance that Defendant, Pennsylvania Blue Shield, would provide coverage as outlined in the policy. 40. Plaintiff alleges that the consistent refusal of Oefendant, Pennsylvania Blue Shield, to accept the bill forwarded by Dr. Kolp and remi t payment were done wi th the knowledge and design of avoiding the obligation explicitly provided pursuant to hO. Uol ondant, Pennsylvania Blue Shield, has violated the l'ennBylvania Consumer Protection Lau in that it has engaged in untalr trade practices, defective practices, and fraud as follows: (0) the insurer and ita agents have conspired to deny benefits to which the Plaintiff is e~titled under the policy; (b) the Uefendant has misrepresented to the Plaintiff what coverage was available; (0) the Uefendant failed to adequately advise the Plaintiff as to the benefits under the policy; (d) the Uefendant failed to act promptly in investigating this claim so as to cause Plaintiff to be put under undue stress from a provider, resulting in threats of sending this matter to collection; (8) the Defendant breached its covenant of good faith by delaying any investigation into the above-captioned matter; (f) the Uefendant breached its covenant of good faith by failing to properly investigate whether or not thi s treatment was medically necessary; (g) the Uef endant breached its covenant of good faith by improperly withholding payment. WIIEllEFUHE, Plaintiff I Demand Hemanski, prays for judgment against Uefendant, Pennsylvania Ulue Hhield, as follows: A. A jUdgment requlnng Detendant to pay Plaintiff's claim of $~,~bh.UU, plus interest; U. Incidental and consequential damages which Plaintiff incurred due to the failure of Defendant to pay this claim; C. Treble damages as provided under ~j P.S. ~~Ol- Y. 2, the pennsyl vania Unfai r 'l'rade Practices and Consumer Protection Law; ',ki~j~~~;:j~'*'A,"~:~fi~j#~lJ'7' ~,"~ --........-" .. ..,..,.",_ 0',..--"".."..".'0" .. C ',._",','..L-.,',."" . ._-_,",'_<~..,,,,, .. JUl U 9 zo (IH '9~ tin .. . ,i;:l!i 1,1,',y 1,;'1' ,. ,t' ',J "lIti !\.;I'.Jfi ':',\ . Jl '\. . t ~ .' . /I . . ~-'.'~~ \ ',,:t- ~,_~ ~ . " ~ " :f ".~; ~..~, . '.' rt FIl-O;'nCi; n!: '['!. ",,",, 'Pet?,;, ~'I ,II!') , I I' /.': !i3 ('1'\' ,..in ! Ii "I" ,.> .. . , , ....','..,.,.",,;,..-.-. ,- ib;J;ij~;J.#~~~l~..~~J~~~:d' CU}/\\'\ 1I, l 1.:'1.,: i\" Il.' 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